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-- Tom D.

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Recent Reviews from AutoNation Honda Fremont

We took our 2018 Odyssey in for routine maintenance, and were informed that our tire tread was getting low, so we asked the service rep to all us with potential replacement options. When he did, he said that the dealership offered three different price points: high, medium, and low—and then asked which was the best fit for our budget. I was taken aback and offended—the dealer is asking “what do you feel like giving us—the most money, the least money, or somewhere in between?” without providing the customer with any information that tells them what they will be getting for their money. I said that I needed more information before I could give any indication of what might fit our budget—notably, what the prices were for each level and what I was getting in the way of a tire, e.g., mileage ratings for the various tires. The service rep said that the lowest tier was ~$720 and were Bridgestones like what came on the car originally, the medium tier was (I think) about $800 (I forget the brand), and the highest tier were Michelins for about $1200. He refused to give mileage ratings because “that depends on a lot of factors, like what roads the car is driven on and how the car is driven). I pointed out that tires are always given a mileage rating by the manufacturer—and that if the $1200 Michelins were 70,000 mile tires and the $720 Bridgestones were only 35,000 mile tires, the Michelins would be the better value despite being the higher price. He still refused to provide any mileage information, expecting me to make a decision based on brand/price alone. He finally volunteered that the tires generally lasted about 7 years. I then noted that this information was clearly useless since the current tires had lasted less than 3 years (~30,000 miles) and were, according to him, the same as the “low price” tier tires. I took our car to America’s Tire instead (highly recommend them!), where I got Michelin Defenders with 70,000 mile warranties for $1000. They had up-front pricing, clear mileage information, and did a fast and professional installation. I will never have AutoNation Fremont do a tire replacement.

Christian Scholz Dec 25, 2020

This review is for the service department...what a dishonest business!! I took my Odyssey here a few weeks ago for battery issues. I got the battery from them in late 2019. It died on me (I left the key in the ignition overnight so it was my fault) & had it jumped. It was giving me a low battery warning after I had driven it so I took it here for service. They didn't find anything wrong with it so I took the car home. When I parked in my garage, I noticed I didn't hear the audible beep when I locked the car. I changed my remote battery, thinking it was weak. Still no beep. Check the custom settings on the car & it was set correctly. Locked the car & still no beep. It was beeping perfectly before I took my car to them. I always confirm that my car is locked when I hear it beep so this is a function I use many times a day. I went back to have them look it & Mike, our service advisor, says that they're busy & couldn't get me in so I have to make an appointment. Fast forward to today, after they did their diagnostics, they figured it was a hood latch/switch malfunction. The quote was about $900 to have it fixed. What??? Conveniently, it failed after I took the car there for service My husband took the car in for me so he told them he wanted to talk to me about the repair first. He was irate when they told him he had to pay $140 for diagnostic fee. They messed up my van & now we have to pay for a fee so we know what damage they did to my car. It's so ridiculous. After much complaining, the service manager decided to cut down the fee to $30 & my husband paid them so he can get the car back. I was so mad when I heard this when he got home. We called Mike back & he said he would elevate our concerns to the proper channels. He is trying his best & is clearly caught in the middle of this disaster. I brought the car there coz of battery issues but now have a new issue at hand. It's clear that they damaged the hood latch/switch when they were servicing my car for the battery. They are trying to weasel their way out of another repair, a problem their mechanics have caused due to carelessness. The car still locks & it seems like a really small issue, but it impacts my daily life significantly coz it's a feature I rely on & use, multiple times a day. It is clear that their customers are just numbers & dollar signs. To think we've been taking our vehicles here (we own 2 Honda cars) since 2010. This is how they thank their loyal customers.

Cecille Batto Jul 18, 2020

BUYER BEWARE! I went to Auto Nation Honda Fremont looking to purchase a used reliable Honda Accord on Saturday, June 13, 2020. My husband and I described the type of vehicle we were searching for and the price we wanted to stay under. The salesman took us to one vehicle and we ended up test driving it. It drove pretty well for the 5 mins we were in the car test driving. The car looked great for being a 2003 Honda Accord. It had clean interior and not very many scrapes or dents. The salesman was very friendly and professional and so was Alex, one of the Finance managers. However, now looking back on the situation, the salesman rushed us to sign the paperwork stating that someone else had come in to take the car for a test drive and that the first ones to sign and purchase the car would get it. We were happy with the purchase as we left the car lot. The car drove very well for the first 3 days. On about the 4th day it started to stutter a bit but stopped after a short period of time so we thought maybe it was because the weather was so hot and the air conditioner was being used. On the 7th day (June 20, 2020), one week to the day of our purchase, the car stopped on the freeway and we had to have it towed. Before towing it we contacted the Auto Nation Honda Fremont used car Manager Willi Warren and advised him the car had stopped on the freeway, thinking he would tell us to have the vehicle towed to them so they could take a look at it. But NO that was not the case. Willi, the used car manager stated that because we had passed the 5 days time frame that allowed us to return the car, there was nothing that could be done and the car was sold as is with no warranty. There was not an option to purchase a warranty because it was a 2003 with 163,000 . We believe the transmission has failed and believe Honda Fremont knew the vehicle had this issue before them putting it on the lot to be sold to an unsuspecting customer. Even if they want to claim they didn't know, they should have known because after the car broke down on the freeway, I started researching the possible problem and found that Honda in general knew that many, many, many, many people who owned 2003 Honda Accords have been complaining for years about faulty transmission problems. So much so, that folks wanted a recall by Honda or a class action lawsuit to force Honda to fix the transmission problems. So why didnt Honda Fremont ensure this major mechanical problem was not an issue with this vehicle before selling it. BEWARE WHEN YOU PURCHASE FROM AUTO NATION HONDA FREMONT. Do not trust what comes out of their mouth. Even though they say they service used vehicles and that if no major issues are found, they place them on the lot for sale, clearly this is FALSE. BUYER BEWARE!!!!!!!!!!!! Go have the vehicle checked elsewhere outside of Auto Nation Honda Fremont because they WILL NOT stand behind what they sell you. I now own a car with a major mechanical problem after having the car for only 1 week and Auto Nation Honda Fremont refuses to stand behind what they sold me. BUYER BEWARE!!!!!!!!!!

Michelle A Shaw Jun 21, 2020

The one positive: I found the (used) car online; I called to make sure it was still available and Abdulla had the car detailed and it was ready when I arrived after work. That's where anything resembling customer service stopped. It still took 3 hours to buy the car. Moner was the person who did the financing and paperwork. He was pleasant enough (but more on the aloof side) and made the hard sale on the warranty -- including giving me false information about the make of the vehicle, but I'm giving him the benefit of the doubt that he wasn't intentional with that. I didn't dawn on me to remove the daily limit on my debit card for the down payment, but I took the car home anyway. The next day, there as an issue on their end with processing my debit card. I ended up sending a cashier's check certified mail a few days later. I was not given any of the warranty information the evening of the sale and wanted to have a record of it and know what was covered. During one conversation with Moner to get the down payment squared away, he said it would take a couple of days for the warranty info and he would email it to me. He didn't. It was difficult to get a hold of anyone at the dealership. Moner didn't answer my emails and didn't answer his direct line. (There were a couple of times that no one even answered the phone at all at the dealership.) I was frustrated with the lack of communication so I left a voicemail for the sales manager. I still received no response. I finally got Moner on the phone last Friday. He said I should have received the warranty info with my paperwork. I told him I did not. Then he said that there really wasn't any warranty information, but he had a brochure that listed the coverages but didn't know how he could email me that. I told him he could mail it to me. At that point, there was an air of rudeness in his voice when he said he would have someone mail it to me. At this point I was a little exaspirated too, however, I have spent many years in the hospitality/customer service world, and I was not making a ridiculous request to get a warranty certificate that he sold me. I'm not holding my breath for anything to come my way. This was absolutley, hands down, the worst car-buying experience I have ever had. In the past, I've had car dealers call me a few days after buying a car to see how it is. Once they sold the car, they were done.

Kathy Lund Aug 26, 2019

First off, let me just say that if it were up to me, I would never bring my Honda to a dealer for service, let alone this particular one, AutoNation Honda Fremont - (888) 287-4030. They tend to overcharge you for services performed and in some cases, implement a fix to a problem that only aggravates the problem further. The only reason I would ever bring my Honda to the dealer for service would be this particular instance: a Product Recall. I believe that if your company makes a mistake, they ought to fix it for free. My issue is with how their Service Department does business. When I scheduled my appointment, I was informed by the person who scheduled the appointment that the job would only take 15 minutes to complete and that they had the parts on hand for the Product Recall service. I scheduled my appointment for 8am on a Saturday. I arrived at 7:30am so that I could check my car in and get all the paperwork taken care of by 8am. As I was discussing the work to be performed, the Service Tech informed me that there were actually 2 Recalls instead of the one that I was scheduled for. The Tech informed me that it was the same Recall, but for the passenger side. It would also take 15 minutes to complete and they had the parts needed. What startled me and got me frustrated was when the Tech informed me that the service on my Honda would take THREE HOURS! How is this possible?! If one recall takes 15 minutes, then two recalls should take 30 minutes. If we round that up, the entire service should take no more than 1 hour at the most! But no, the Service Tech repeated that the job would take three hours, adding further that there were a lot of people ahead of me. I informed him that I had an appointment that I had book earlier that week and I was even here 30 minutes before my appointed time. He then stated then that all those other people ahead of me also booked appointments. With this being the case, I can only deduce that the Service Department overbooked appointments and didn't bother to do anytihng about the issue. Why even bother to book an appointment if the Service Department wouldn't even honor the commitment to have the job completed within the expected amount of time? Two 15 minute jobs taking three hours to complete?! What utter nonsense and complete waste of a morning! If I could take my Honda somewhere else to have these Service Recalls done, I would gladly do so. Unfortunately Honda has to do the repairs and these inept individuals at the Service Department know this. I highly recommend that YOU NEVER EVER GRING YOUR HONDA FOR SERVICE AT AutoNation Honda in Fremont on AutoMall Parkway. You'll just waste your time!

John Servanda Jul 2, 2019

On Sunday May 26th my sister, nephew, & I went to the Autonation Honda Fremont dealership(off of Cushing pkwy). By the end of the day we ended up purchasing two brand new vehicles a 2019 Honda civic sport hatchback, & a 2019 Honda civic coup. Because of unforeseen family & financial situations on Tuesday May 28th we attempted to return the 2019 Honda civic sport hatchback. My sister was the one who went in on Tuesday May 28th because I was still at work & did not know if I would make it home before the dealership closed. When she entered the dealership she asked to speak with a manger & was directed to speak with Ali(Financial manager) She proceeded to tell him the current situation were in & he said that he would need to go see if the financing was already funded. When he returned he said that they had already filed the DMV paperwork and that they would not be able to help out at all. Then she asked if they had the 2 day buy back & he said we do not allow that on brand new cars. He proceeded to walk out of the room and get the original finance gentleman that helped us on Sunday Moner. When he walked into the room he explained that he had filed the DMV paperwork on Saturday May 25th this was the first major red flag we did not enter the dealership or buy the car until Sunday May 26th so how could he have filed the paperwork for our car that Saturday(25th)? She proceeded to let him know we were here on the 26th not the 25th, then Ali jumped in and said that Moner was mistaken & that Moner did the paperwork today & that he(Ali) gave it to DMV today Tuesday May 28th. He mentioned that DMV sans the papers right away and that their would be nothing he could do. This was very confusing to us that the only reason they could not take back the car was because DMV had already picked up the paperwork. Shouldn't it be as simple ask making a phone to DMV? Ali proceeded to say that he would like to help us out by buying back the vehicle for $21,000. This is where the 2nd red flag came in the sticker price for the vehicle was $24,500. Even though we would have to come out of pocket some money we were OK with that because we would be out of $24k in debt. Then Ali proceeded to say we would have to come out of pocket 10k! That number confused us because we had no clue how he got to $10k from $3,500. Then my sister proceeded to call my son and I to let us know what Ali had said. We asked Ali how he got to $10k and he said that includes the extended warranty we bought plus taxes & license. This was the 3rd red flag because when we were sitting down with Moner on Sunday he brought out a paper and showed us multiple warranty packages & said he was waiting on something to happen on his computer so he could offer us the "friends and family package" which would lower our interest rate & that the extended warranty would only cost us $1,000 "IF" we put a $1,000 down payment. So in total $2,000 to get the friends and family package. After that I signed the contract under the impression I was all in for $27,000 not $31,615.78 I completely understand that they have a business to run & they need to make money, but we bought two vehicles from them & only need to return one of the cars so I can still support my family while we go through this foreclosure process. They get to have all the commission from the first car & could have loyal clients for the rest of our lives, but their choosing to not make one simple phone call to DMV. That is the only reason they say we cannot return the vehicle. When in life did it become more important to make money than to be a decent human being....

James-Monroe Colón May 28, 2019

To be frank, these guys are a bunch of liars and crooks. Here is my experience with this 'great' branch of Honda. I called them recently asking for a quote on a car that I was interested in purchasing (It was a Honda Insight if you must know). I mentioned to them that I had a price point that I had agreed to at another dealership and asked them to beat it. Although initially the sales person said they couldn't beat it (keeping his name private since he's not the offender), he called me back and had his manager on the line as well. The manager said word for word that he could beat the price and to come in to purchase the car the same day. His name was JR which was probably initials / abbreviation for someone. I was very clear and told him to not waste my time if he couldn't beat it, to just say no. The manager (JR) and salesperson said that they could indeed beat it, to come in, and we'll have a deal with no hassle. After spending 40 minutes driving down to the dealership, I check out the car and it's what I want. When I get to the 'negotiating table', immediately someone named Mustafa chats with me and tries to get me to lease the car. I explained to him that I was not interested in leasing the car but in purchasing it. In response he says "But what if I can't beat your price?" I look around in confusion to the sales person and to my friend who was accompanying me that day, and replied "I don't understand, I'm only here because the salesperson and manager agreed to the price". This is when the salesperson jumped in and mentioned that JR agreed to the price. I could tell Mustafa was flustered since no one told him of the arrangement. He walks back to the back office and I see a lot of talking / discussions, then he comes back with a sheet of paper with a breakdown. I look at the price...and it's $1,000 over the price I asked them to beat. Over the phone they mentioned they could do $500 less than the price I stated, so this was $1,500 over what I wanted to pay. I was not amused and neither was my friend. After some back and forth, we agree to the price I wanted to beat plus weather mats included. He goes back, more discussion, and comes out withe same price. Immediately I ask the salesperson why this was happening since he is a really good person to work with. He says that a different manager was handling my sale now, and that it was a no. Mustafa chimes in and says that he's losing money on the price I stated (which we all know is a lie). We're furious as hell. Since this was an incredible waste of my time as well as my friend's, we request to talk to the manager. Boy...this manager, he was one of the most unprofessional people I have met. We go to his office and he's making sandwiches on his desk. He has bread, deli meat, and a jar of pickles. Although he can see the heated discussion taking place outside, he takes his sweet time to walk out to us, wipes his hand on his pants, and sticks out his hand to introduce himself to us. "Hi I'm Jon, what seems to be the problem". I explain to him the issue about pricing. It's like it just went thru on ear and out the other. He immediately blames the salesperson "He must have misunderstood what you said, no promises were made. ". We tell him to not blame the sales person, and he gets super defensive. "I'm not blaming anyone, but you guys are making a scene at my store and if you don't want to do business, you can leave". Not only does he deflect the blame to the salesperson, he tries to turn it on us. He tries to shake our hand, but my friend and I were fed up. We just left. I don't shake hands with cheats. In the end I went to another branch I originally mentioned and bought the car with no shady dealings or hair pulling negotiations. I'll share the dealer in DM if anyone needs / wants to know.

Don Bosco Hu Jan 8, 2019

This is the worst dealership I've ever had to deal with. 1) I purchased a used vehicle and right from the get go when I test drove the vehicle I turn on the AC and notice that it was blowing hot air. 2) Dale which was the guy that was showing me the vehicle said that they would fix the AC at no extra charge, I trusted him and I went for it and proceeded with the purchase. 3) The next day I went back to sign paperwork and pick up the vehicle, I was now dealing with Moe Afschar from customer financial/ service manager. 4) Upon signing paperwork I confirm once again with Moe if the AC would be repaired and he said yes and gave me his word, so I trusted him and continue with signing of the paperwork. 5) A few days later I called/txt him on direct line, no anwser and left voice mail. Called/txt his main line, no anwser and left voice mail. Never once did he contact me...my fiance also contact him by phone/txt and no answer. 6) Eventually I got tired of waiting on Moe to return the call so I decide to take things upon myself and I took the vehicle to the service department, I met Dianna Romero and she helped me out. 7) Dianna told me that the vehicle would stay over night and I was provided with a car rental. She explained to me that the technicians would do a diagnostic and if it needed freon they would add some and run some test. And if that didn't work they would have to replace parts from the AC system. 8) The next day Dianna calls me and says that the vehicle is ready for pick up. she also explained that they added freon and tested the AC and it was blowing cold air. 9) I picked up the vehicle later that day and drove off happy knowing that the problem had finally been taken care of. about two days later I turn on the AC and once again blowing hot air. 10) I immediately contact Moe and once again no answer...I decided to take the vehicle once again. When I got there I talked to Dianna and she then said that I would have to pay $189 to get a diagnosed and if repairing was needed that, that would fall under my expense. 11) I was extremely upset that I was being charged for something that should have been fixed before the vehicle was ever put on the lot for sale. I text Moe and as usual no anwser. I walked in to the dealership and left a message with one of the employees there to have Moe call me. 12) Later that day I received a call from Mustafa the used car manager, he asked what had happened and I explained my situation, he said not to worry to bring the car and that I wouldn't get charged a single dime. 13) I took the vehicle that same day and Dianna helped me out. She said the vehicle would stay over night. And I asked if she would provide me with a rental and she straight up said that the rental was a one time courtesy from Honda and that I would have to pay out of pocket...I couldn't believe her level of customer service was beyond unsatisfactory. 14) I had to be picked up since Dianna refused to provide me with a rental, the next day she calls me and informs me that the vehicle would stay an extra night and that she would then provide me with a rental in which I had for about 4-5 days. 15) I also asked Dianna to please call me with updates or when vehicle was ready for pick up, well that never really happen just about once or twice in the beginning. I had to call her to get an update. 16) Most recent case was that a part called the wheelhouse molding came out flying when I was driving on the highway. I call/txt Moe...no anwser. Took like 3 calls later for me to be able to talk to him, he answered and I explained to him what had happen on the highway, he said to send a picture of the part and that he would forward it to Mustafa. 17) I've been calling both Moe and Mustafa for 2 days now and I leave voice mails but they don't return my calls. 18) Overall experience with AutoNation Honda of Fremont has been absolutely a joke, a horrible experience and careless of their customers. I hope management can take this into accountability and be able to fix all of the issues my vehicle has had in which by the way AutoNation claims they perform a 125 point inspection...I don't think that happen in this case. also I live in San Jose and for me to keep driving back and fourth and taking time off from work is killing me, gas and mileage is being wasted. 18) Overall experience with AutoNation Honda of Fremont has been absolutely a joke, a horrible experience and careless of their customers. I hope management can take this into accountability and be able to fix all of the issues my vehicle has had in which by the way AutoNation claims they perform a 125 point inspection...I don't think that happen in this case. also I live in San Jose and for me to keep driving back and fourth and taking time off from work is killing me, gas and mileage is being wasted.

Jonathan H Vargas Sep 8, 2018

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