Took our CRV in for 50K mi service. Although there was a comprehensive list of maintenance items, Nathan D. was helpful in making sure our car was done right and completed on time.

I recently bought a 2022 Honda Civic Sport with AutoNation. Vineet was my sale representative and he is a great guy. He follow up with all my questions through all text, calls as well as in person. Great guy, good service, good price (at least during the pandemic with the supply shortage). Give the dealer location a try. They have good amount of supply and not forcing you with the "Dealer Add-On" markup now a day during the shortage. They build-in minimal options that dealers want buyers to pay as well.

A bit overpriced for services otherwise good.

Was extremely satisfied with the help given with our service needs! Everything completed, & in a timely manner - communication was great - would recommend them to everyone. Thank you

I bought a Honda CRV from Auto Nation just before Memorial Day 2021. John Lu was my sales rep. He responded to my online inquiry immediately, gave me a quote and set up a test drive. I arrived and he greeted me. He already had the car ready for a test drive and I went on my own. I came back and he answered my questions and the whole buying process was quick and easy. After the papers were signed he said let's teach you about all the features. Then he offered to help me get the car home. He drove my car to my home in Cambrian Park, San Jose! I am amazed. Then a week later he called me and said his job isn't over when I drive off the lot, that I can call anytime for help. AMAZING! This is juxtaposed to my experience at Pearcy Honda that same weekend when they were using slimy sales tactics to try to close the deal even when I was saying I don't want a car this clor, it doesn't feel good, and I was in tears. I love my new CRV and I would recomment John Lu at Auto Nation to anyone who is considering a Honda. It has been 5 months since I bought my CRV and I have wanted to write this review so I finally am. Thank you John!!!

Good service and service professionals with a keen eye to detail

I received great service.

customer service was amazing and I enjoyed my experience. definitely worth the trip..

I have recently purchased a vehicle from AutoNation Honda Fremont, and their service staff have been incredible. From my first service appointment to touch up a scratch that the car had on the rear bumper from before the purchase was made, to the first service appointment and additional small service asks that I have had, Devron, and the other service reps have been great. I was treated with respect and the staff as a whole have a very amicable disposition towards anyone that pulls up to the service queue. Several staff members who have received my vehicle have been most welcoming, and pay close attention to detail upon inspecting the vehicle at the arrival process. When I have brought up small issues with the car, Devron has been diligent to assess those asks and help resolve them for me. I greatly appreciate the customer care and professionalism demonstrated by the service staff.

Honda has always taken good care of my car. They are prompt in repairs and always try to use Honda parts. Unfortunately they no longer have a shuttle, which is inconvenient. I would give 5 stars, but prices are high and you could probably find better prices else where.

Mike Thomson is a nice guy and provided great service.

Mike in the Service/repair dept was fantastic! He went above and beyond! I really appreciated that. I would highly recommend him.

Excellent service.

Was a good experience.

Andy is a great help. He took care of my car very well. i will recommend this to everyone in my family that own a honda to come and see Andy for their car service

Came in to do a deal turning in my lease and the guy that greeted me said, “we have no deals, pay sticker price, and dmv charges covered only.” He had no idea what state my car was in, when my lease was ending or what I was looking for. Not the way to win a customer. Going to a dealer who knows what’s going on. Subaru wanted to take my car off my hands, immediately.

DJ was great. He explained everything that pertained to my auto care.

The level of service and transparency I received taking my Accord to Autonation Honda in Fremont was exactly the standard I expect and the bar was met. I will definitely be taking my car there and only there in the future.

Ask for George Sharetski. He is your guy.

The service we received was excellent. Quick, friendly and just what we needed. We've been here several times.

Very friendly, professional, at the price I want not like other Honda dealers at this time that mark up price so high but Autonation Honda Fremont give me the price lower manufacturer price.

Signed a price quote and wrote a $1,000 deposit check for a new CRV. Three weeks later was told that the dealer had sold the car to someone else and would we like some other car. Requested the uncashed deposit check to be returned but the dealer failed to return the check. We had to do a stop payment on the check. So much wasted time and effort. They were so disorganized that it seemed almost like they had never sold a car before.

Prices are high, you need to pay attention of what you are being offered otherwise you will end-up paying more than $500 for a service of an almost-brand-new car. I would got somewhere else honestly but it is a Honda and I and love my car.

Great service.

We greatly appreciated the kind demeanor of the staff that helped us, however there should be a policy of telling customers in advance that if an electronic issue is not presenting at the time of the appointment, there is nothing they can do. Even though this electronic issue has come up for our Honda Clarity on a weekly basis, causing the car to stop operating in electric mode (which is what we purchased the car for) the issue was not presenting at the time of the appointment. So we paid almost $200 and wasted 6 hours of our family's time for them to drive our car around the parking lot. This may be part of their learning curve of how to service electric/hybrid cars, so my hope is that Honda can come up with more effective ways of doing diagnostics on the electronic systems of hybrids. But either way, they should absolutely warn customers in advance that if the issue is not presenting at the moment of the appointment, there is nothing they can do. This way, customers can make the choice to wait and come at a moment when the issue is presenting so our visit is not a waste of our precious time and money.

This auto nation location is amazing. The staff there is wonderful. They answer all my question. 10 out of 10 I would recommend coming here. Pick me up a 2021 Honda Accord 2.0t in the same day!

Van is brand new with no miles on it. Service Tech who handled my case was keen to just increase the services to achieve his target and nothing else. In the past 6 months i drove 1000 miles or even lesser. Went in for Oil change alert and he started with services for unused brand new van with 7 K miles and he was trying to charge me $300+ . Have to spend time remove unwanted stuff from the charge list

Easiest purchasing process I have ever had. My family had bought 5 vehicles so far from Autonation Fremont Honda.

The sales team that helped me purchase a new 2021Honda Passport EX-L are excellent in their job profession!!!! Vineet, is very knowledgeable and polite throughout the whole process.I'm sure that the other sales rep. at Autonation Honda are great people but personally I recommend anyone to go to Vineet! JT, is the best man I have met when it came to helping me with trading in my car, hands down, don't believe me, go see him for a trade-in. He will take care of you. Patrick from finance awesome person! Had a bad experience before with a finance person won't mentioned the car dealership but they tried to add-on extra services on my contract that I didn't even want which cost $1,800+. Not with Patrick, he was transparent on what's on the contract and didn't add anything I didn't want. No wonder why a great amount of people go to AutoNation Honda Fremont because they have genuine people who really wants to help their customers and are awesome at their jobs. I just hope their service team is as excellent to their customers as their sales team.God bless you all! Nadeem, I coming for my free full tank of gas as promised! You can't hide behind those glass walls, jk brotha! But not kidding about the gas.😂😁

Good sales associate of Honda. Amin is well and knowledgeable in discribing the product he’s selling. He explained well, talked well and honest associate. He talked humble manner and comfortable taking.He’s a professional Honda associates. He can be rated more than 10.

Great customer service.

Since I purchased my Honda I have had it serviced at the Fremont location. I had the pleasure of meeting Lily and I have been with her ever since. When I tell my friends I take my car to the dealership for servicing they think I’m crazy. I explain to them that the prices are surprisingly fair and couple of time it was cheaper than the neighborhood mechanic. I have to admit that the one thing that keep me coming back is THE CUSTOMER SERVICE. There is nothing that compares. Since the pandemic i was Leary about going anywhere so When I had my last service on my car My daughter took it to a mechanic down the street from my house (basic oil change, tires etc). My A1 light came on and I said this time I’m going to take my car home (Fremont Honda). I called and Lily answered & before I could say anything she said “Where have you been stranger?”. I was so excited to know even with all thats going on in the world Lily cared. She told me to come on down and Jessica could help me (just like she would). I went down and sure enough Jessica was waiting and ready for me. I alway say “you get what you pay for”. In my line of work how you treat others makes a difference. Honda in Fremont practice that and has made me a believer that there are people who care about their customers not just meeting a quota. Thank you Jessica and My Lily for making me feel like family.

I had a schedule A service done at the dealership, and it was a very good experience. Nathan Duong, one of the service advisor was very courteous, detailed, and efficient. Great job.

Amazing service. They made me feel like a priority. I didn’t feel rushed or pressured. Upon arriving to the dealership I was welcomed and assisted alright away. They showed me around and I made the decision to buy the pilot. I recommend 1000% ask for David. The staff is very professional.

Friendly, knowledgeable, and super easy buying experience. Sami knows his stuff! 10/10. Just be sure to bring your pocketbook, it makes buying a car a ton easier haha.. Used certified Honda Accord. Best recommendation from the team due to chip shortages. Save $ buy used certified!

Smooth visit..the waiting room is great too.

Excellent customer service was provided by Nathan during our service appointment.

Bought a car after lease. Intial service was good but no followup on stoping the automatic lease payments (after I bought and paid for the car) no follow up yet on getting me the ownership documents. I paid the money and have the car but all document still show me in a lease. I called the rep and sent several email with very little response.

Can't thank the staff enough who helped me pick out my very first car. I could not have picked a better car for myself that was under my budget. From the moment I arrived onto the lot I was greeted by Vinh (vinni). He was so helpful in showing me the cars I had in mind, allowed me to test drive, explained features for each car, overall he was very thorough in helping me. I kept going back to the Honda Civic 2022, I fell in love and just knew this was the car for me. Vinni was patient in my decision and helped me as a first time car buyer seal the deal. He was helpful in helping me finding the right auto insurance the same day, and i was even able to drive my new car off the lot. Patrick was also a huge help in helping me with the finances part after choosing my car. I was weary about being a first time car buyer, I didn't want to be fooled into any deals I didn't need. Both Vinni and Patrick made the perfect team in helping me, I really felt supported and that my investment with Honda was one I was sure about! I would definitely recommend friends and family to this Honda location. I myself am from san jose and came all the way to fremont because of the service. THANK YOU TO EVERYONE AT HONDA, it's been a month with my new car and I could not be happier with my decision!!!

I went in for an oil change on 8/9 and Andy was super kind and helpful from the start. He didn’t have me wait long and let me know my car was a tiny bit overdue for some other things. I wasn’t really trying to pay anything else but my oil change that day, but he helped me make the right choice of getting most of what I needed done. Always had a smile on his face and was very knowledgeable with all of my questions. I will be asking for him next time I come in for service :)

Excellent service, and the employees always have a positive attitude.

i have been with auto nation Honda Fremont for about 10 years , professional service staff ,they are great..thank you

Jason Ngo was very kind and patient. He took great care of us and was very friendly and very informative. Excellent service!

Don’t bring your car if you need an express or maintenance service. Takes over 4 +hours for a simple service such as smog check or AC recharge. The wait time system here is horrible. Big improvement for the wait time at the service department.

great customer service!!!

We were looking for a Civic for our son and Mariam E was a tremendous resource, both letting us know availability, tracking down the car we wanted and helping us procure the best pricing.

took vehicle in for two recalls. even though the estimated work was 1/2 hour and i was given appointments. both times after dropping the car they asked me to come back after several hours. what is the purpose of an appointment if you are unable to perform the work at a given appointment. i have a third recall and will be taking the car to a different dealer

It has been very hard for me to reach the financial department since I would like to cancel the extended warranty. I had very bad experience with the front office operator. I have tried so many times to get a hold of my financial advisor for the last 3 weeks. The guy transferred my call multiple times without knowing my financial person was not there and he even said why did you call every single day "young lady" ?This is very frustrating!

This dealership gives used car dealers a bad name. My son drove a used 2016 Subaru Outback at the dealership and told them I would be in the following day after work to drive and possibly purchase. I have an email from them confirming the vehicle was reserved for me until the following day. On my way over I got a call to tell me the car had been sold. I was very upset and asked to speak to the manager but the sales guy, Don Tolentino, gave me some lame excuse and basically hung up on me. My wife reached out to the sales manager the next day and was also ignored. I consider their verbal agreement and the email a verbal contract which they ignored. I have to believe this dealership has no integrity and should be avoided at all costs.

10/10. This place was seriously so great! I believe someone named “Obie” helped me and he was amazing. he took his time, nothing felt rushed. everything flowed naturally and thanks to that he helped me get my first car. i made a purchase that same day! and i’m happy. so i would definitely go back 🙏

Only issues I had were: 1. If your service advisor is busy, other employees should be able to look up your vehicles status. There were so many people standing around an not working but no one could help 2. If the mechanic breaks a part to get to another part, the dealership should automatically cover the cost. The service advisor first tried to charge me. 3. Take a picture of where they will be working on so you can confirm later when you get your car back. It always seems to happen to me, but the hydraulic lines and wiring were not routed in the mounts as they were originally. They were pinned against another part binding. Over time they would fatigue and fail. All this sounds negative but Ive gone to quite a few different service shops and this is a fairly common practice. If the shop wants to rise above the rest then they should work to improve in these areas.

All this sounds negative but Ive gone to quite a few different service shops and this is a fairly common practice. If the shop wants to rise above the rest then they should work to improve in these areas. Only issues I had were: 1. If your service advisor is busy, other employees should be able to look up your vehicles status. There were so many people standing around an not working but no one could help 2. If the mechanic breaks a part to get to another part, the dealership should automatically cover the cost. The service advisor first tried to charge me. 3. Take a picture of where they will be working on so you can confirm later when you get your car back. It always seems to happen to me, but the hydraulic lines and wiring were not routed in the mounts as they were originally. They were pinned against another part binding. Over time they would fatigue and fail.

The service dept. at Fremont Honda has provided excellent service for several years and across multiple vehicles. They are consistently professional and great to work with. Prices are on the high side but you get what you pay for IMO. Shout out to Devron who stepped in and helped save a negative experience by covering for his colleague and going above and beyond to correct an issue that appeared after my last visit. No place is perfect but this location comes close.

First time coming to this dealership. The showroom looked clean and neat. Dennis helped me every step of the way: from picking the car to all the paperwork to giving me a rundown of the car before I drove off. This is the second time we went to him to buy a car. Great service!

All the advisors and the manger and the cashiers are all sooo friendly and kind to me and everyone that I’ve ever recommend to go and get a service and free complimentary car wash every time with individual care and appreciation to everyone 🤗

Had a terrible service experience at this location. I booked an appointment for car servicing as well as a hardware recall. The day of the appointment, they informed me that they had not ordered the part for my recall and said it would come in 5 days. 5 days later they said it was delayed and would take another 2 days and be ready on Friday. All this while my car was with them. I spent all of Friday calling them to get a status on my car and nobody would give me any information at all. Towards the end of the day one of the advisors finally called back and said no one was put in charge of my car and hence no work had been done. After a whole frustrating week I went and picked up my car without the recall work done and decided to go to another better dealership where they would atleast have the courtesy to give you status updates and not make so many errors.

I was charged $2.99 for windshield washer cleaner during my A1 service when my reservoir was not empty as I had fully topped it off about 5 days prior. Customers should be aware when one requests a service package, work will be performed that the customer may not actually need. I feel this is Honda having a laser type focus on profit versus having a sincere outlook of the customers best interest in mind. Once I received a call from the dealership letting me know my car was ready for pickup, I arrived only to be told my 'paperwork' needed to be put together. This resulted in a wait time of approximately 10 minutes. This was very irritating as I just sat there wondering how this would even be possible after I was told my car was ready. My overall impression is a sense of inefficiency due to processes that needs to be refined for the best interest of the service advisor as well as the customer. One positive note is the complimentary car wash was performed well and the advisors were decently friendly.

Good car service. They throw in a car wash these days too.

customer service was amazing and I enjoyed my experience. definitely worth the trip..

Easy and smooth experience with the service advisor.

We tried to sell our old Honda and got an online offer from them and other dealers. Their offer was highest at initial, BUT, after the inspection, their price was the lowest. We asked if they could beat the other dealer’s price. They said yes! and gave us $150 higher than the others’. 3 days later, we tried to make an appointment with them to sell our car, they DECLINED the promised price!

Had a great experience in purchasing with Vineet, helped my roommate in purchasing his first Honda Accord. Thank you

Had best auto nation experience again awesome service by avneet bharadwaj. He treated me so awesome have no words to thank him. Thank you again

This was the first time the servicing on my car was as quick as it was. In the past, with an appointment I’ve waited 3-4 hours and this time, my car was done servicing within an hour and a half. Jason was super helpful with everything and efficient.

Great experience with the service department. Autonation is my preferred choice for any car related things. Devron has been the service advisor since last 2 or may be 3 of my visits. He is very firendly, cheerful and accomodating. Devron is excellent being professional and technical. Autonation Honda and Devron is a great combination to work with.

Sales associate Vineet Bhardwaj was very professional and answered all our questions. Highly recommend AutoNation Honda Fremont for business.

Overall very good customer service. Sales associate Vineet Bhardwaj was very professional and answered all our questions. Highly recommend AutoNation Honda Fremont for business.

This service here is consistently excellent. Ross helped me recently and he was careful, thorough in checking my vehicle's history and explaining everything. He was also very flexible with my needing to space out the services.

Everyone was really great. I thought it took too long though. Someone should tell you to expect a 4 hour wait, before the day you arrive to get your car serviced. That is constructive criticism more than a complaint.

Ross was very professional and thorough. He also offered prioritized options to get the work done in phases. He also went out of his way, towards the end of his day at my request to check an issue on another vehicle (my ride to pickup my car) to ensure I along with my family got home safe. My customer experience has always been exceptional here.

Had a great experience buying my vehicle from Fremont Honda. Worked with Salesperson Eric who kept me updated throughout the sales cycle. vehicle pickup process was very smooth. Will highly recommend Fremont Honda for your next vehicle purchase.

Good service

Best auto dealer sales and service I have experienced ever.

Brought in my Honda for a warranty repair. Michael took care of the service and he was great with explaining what will be done and how long it will be. He provided update when my car was ready to be picked up.

Took appointment and asked for estimate for a15 service without tire rotation, personas said $200. Went there to drop off , service person said a15 is a major service and quoted me $1300, I said I don’t want all packages etc give me oil change filter change and coolant replacement, she did some magic and said $500 something, I said bye and took my car back home, will go back to my old dealer. Update: went to another Honda dealer , got it done for $240 !

Joe Barroga was great, always keeping us up to date on the delivery of the vehicle and also answered all questions we had. However I was not enthused by the wait time to go meet with the finance person. I was kept waiting for more than an hour and by the time we finished all the paperwork it was close to 10:00pm!! Regards, Alex

Always can provide good price and service

I bought my carfrom Autonation Honda and I have been servicing my car here and all the time I am satisfied with their work and their quick response. The service personnel are knowledgeable.

My check Engine light came on while driving to my grandma’s 96 birthday. I was 600 miles from where I live in Southern California. I was so grateful to have Ross be the one to help us that day. I had my two little girls and my mother with me and we were all feeling a bit anxious and worried. Ross listened attentively and immediately got us a rental car so we could get back on the road to attend my grandma’s birthday. He even personally cleaned out the rental car. He called me daily with updates on my car and had it already for me to go when we came back through town. He even washed my car and put on new windshield wiper. Thank you Ross for going far above and beyond your job and for just being a kind human who cared.

My check engine light started flashing on the way to my Grandma’s 96 birthday! I was 600 miles from where I live in Southern California and I had my 2 little girls and my mom with me in the car. I pulled my car into the dealership and was so grateful that Ross was the one that helped us that day!!! He listened so attentively to my story and went absolutely above and beyond to help me!!!!!! He got me a rental car so I won’t miss my grandma’s birthday and called me everyday with an update. He made a pretty scary and overwhelming situation much less stressful! My girls and I were able to get to my grandmother’s birthday on time and Ross made sure my car was fixed and ready to go so I could get back to Southern California safely. Thank you Ross, my family and I are so grateful!!

I always go to Honda Of Fremont for every service needed for my Honda Accord. Jessica is by far the best. Her customer service makes you feel like family. She always greets you with a smile, I highly recommend them. Best customer service.

Great customer service and wait time.

The service is speedy and incredible! Highly recommend!

We had a wonderful experience at AutoNation Honda of Fremont. Vineet was the sales representative and he went above and beyond to give us best deal. I will bring the car to this dealership for any service. I am very happy with the customer service they provided.

Great overall experience

Overall had a positive service experience and Andy Mui (Service Representative) helped me in understanding each of the service requirement. Thanks Team.

Terrible

Good

This Honda dealership is my preferred one I like to take my car in for service. All service staff is very nice and helpful. Devron is the best, he’s friendly, helpful, and takes his time to explain things. Great service!

Amin Shokoor is very helpful and kind person. He went above and beyond to get us our favorite Honda. We are very thankful to him for helping us get the best deal. Thank you once again!!!

I had a great experience taking my car in for its first maintenance appointment. My service provider Devron was very knowledgeable, polite and efficient. Thank you!

Had a wonderful experience as a walk-in. Russ, our technician, greeted me, and listened to my concern. He took my order, explained what would be done, gave me a time frame, called me when ready, and was available for questions when I picked up the car. Thanks for a great experience.

Jason went above and beyond to make sure my car was taken care of. I have a third party warranty on my 2015 Pilot. Jason called them to verify my car would be covered before I left my car. Jason called me to keep me informed about what my car needed and how long it would take. All the repairs were done in a timely matter. I will definitely bring my car back to Jason. I am very happy with the customer service he provided.

Fast service

Autonation Honda in Fremont is amazing! Brian is a wonderful GM! He actually cares about his customers. I use to deal with Autonation Toyota in Hayward. They don’t value the customers at all. I would 100% recommended Honda. The cars are fantastic and the GM I can’t praise more then enough. Brian will work with you and make sure you are happy with what you are getting.

Just bought a Civic 2021. Lengthy process. Did not get what I was promised. Cool car though.

Buying a car can be extremely stressful and feel rushed in a fast-paced environment. My husband and I called about 6 different Car Dealerships before we were confident in AutoNation Honda in Fremont. Upon arrival, Sami Asmatullah (sales consultant) introduced himself and made both of us coffee before we sat down to talk about our options. Sami was professional, honest, outgoing, and went above and beyond in every aspect to ensure we were satisfied. During the test drive, he took his time explaining all the features of the car and was genuinely invested in our needs. My husband and I were truly at ease throughout the whole experience. We were so pleased that we bought 2 brand new cars!!! We are also extremely appreciative of how supportive David Bayanzay ( customer financial service manager) and Tommy Lindenthal (CFS Manager) were because they made all of this happen!!! Best customer service ever! We would definitely recommend AutoNation Fremont to everyone.

Ross was professional, efficient, outgoing, and went above and beyond in every aspect to ensure I was satisfied. He called me with updates and the experience was stress-free. I appreciate his honesty and how he took the time to breakdown everything that was being done to my car before and after. I would definitely recommend AutoNation Honda in Fremont to everyone and I will continue to get my cars serviced here.

I had a very pleasant experience at this place. Dao was the service advisor that took care of my request for oil and filter change and tire rotation. I will definitely recommend this place.

Took a chance for walk in service and everything was done right. Devron service advisor was polite and helpful. Would recommend bringing your Honda vehicle here.

My purchase at Autonation Honda in Fremont was a pleasant experience. My sales representative Vineet was very knowledgeable and professional. He answered every question on multiple occasions to help me make a good buying decision. I would absolutely recommend a friend to Vinette and autonation Fremont...

The service is good and the agents are nice. However, the phone quality is not good and I barely hear what the agent talked.

I went in for a recall to replace the fuel pumps. First off they didn't give me Notice ahead of my scheduled appointment that I needed my gas to be at least 1/2 left so I ended up driving a ton to get there which was not the biggest deal. But when my service was finally done and I started driving home, I noticed that the car had a really strong gas smell when I turned on the cars air recirculation button. It was unbearable and the fumes were so strong and terrible. I went back the next morning for them to check it and they said they found the gasket wasn't put in correctly, causing the fumes to escape. It was reassuring the director ensured it was fixed but it was still terrible that even after they fixed it that we still had to deal with the strong gas smell for two weeks. Hopefully next time they're more careful for others who have to get the same service done. It's extremely dangerous especially for those like us who park our cars in the garage that's close to the pilot light of the water heater.

My experience of buying my car here was very good. In this car market with scarcity of cars Jana at Autonation Honda Fremont gave me a straight price without dealer markup (which some other dealers were applying) and also had the car in stock. The buying experience and delivery was also seamless. Would suggest Jana and Autonation Fremont to anyone trying to buy a Honda.

Great service from Daniel Castillo...nice and friendly.

As I was going to wait, I was very disappointed at first when I was told that it would take about 4 hours for an oil change and 2 recall service for a software update even when I had an appointment. When I was going to reschedule, the service manager called the technician to see if it's possible to finish the job in 2 hours to which he said they can. They actually finished within an hour.

Got a seemingly good deal on a used car but the wait time and service was simply terrible, abysmal, and the car had a defective battery. Taking off 3 stars for the terrible service. The car itself is a Honda and is good, what is expected of a Honda. The car is CPO and claimed to pass some 100+ checks, but the battery died the very next day. I had to call AAA and they checked the battery and said it is going to need replacing. Had to spend on a new battery the very next day. We got in at 2pm, with an appointment. We were approached by a service associate only around 3pm and that too after repeatedly approaching them. We made the decision to purchase at 3:30pm, and finally got to signing papers only around 8pm. We just had to wait in the lobby all the while, without even getting a clear estimate on how long it would be. If you're backlogged, you could at least make it clear how much time it is going to take. The car is supposed to be a CPO (certified pre-owned). When we were signing the papers, the associate forgot this, and told us it is not CPO. Another 20 minutes to confirm whether the car is in fact CPO or not. Apart from the detective battery and terrible service, the car itself is alright and the deal was good. Taking off stars for the service.

Dao was very helpful and ensured that all of the service requests were performed quickly and thoroughly.

Dennis was my sales representative and he was so professional and amazing person to work with! The process went very smoothly because of him helping with the process as much as he could and I was very satisfied. The manager was also very courteous and professional as well. I really appreciated both of their efforts in this process. The store is also well-kept and very clean! This has been the best car-buying experience I have had yet!

Went in for a routine maintenance. Andy made me feel very welcome, made sure everything I needed was taken care of and got me on my way in time for work! Would go again

The service department takes care of you. I’ve had to bring my HR-v in a few times and I always leave satisfied.

They were great.

Helpful, Efficient, Simple! Had an amazing time at AutoNation Honda! Mark went above and beyond to find me the best car, and help me trade-in my old vehicle! My car had it's catalytic converter stolen, and I had no car for weeks! Mark was able to help me figure out everything remotely and efficiently, and I was able to get a brand new car in 2 easy trips! Thank you to the Feb from the finance team for making the financing process simple, with no haggling. He understood what I needed, and provided that service perfectly!

Do not go to this dealership. I made an appointment online to get my CR-V its 20,000 mile service and to get the safety recall fixed. When I got to the dealership, they told me they couldn’t fix the safety recall because I had more than 1/2 a tank full of gas. They said to call an make another appointment to get it fixed, so I did. I just got back from that appointment to solely fix the safety recall and they couldn’t do it because the part is on a National backorder. There is a clear lack of communication within this dealership. First, the online appointment portal should tell you if there is any thing that needs to be done before arriving to get the safety recall fixed and if the part is available. If the part isn’t available, why have that option online to make an appointment to get it fixed??? Second, even calling to make an appointment to get the recall fixed sucked. Once again, why didn’t the service personnel on the phone check to see if the part is in stock before allowing/confirming my appointment? Lastly, I got multiple reminders about my appointment, don’t they have someone look to see what kind of appointments have been booked to make sure that they can actually do the service? The communication within the dealership and the dealership with the customers is horrible. I won’t be coming back to this dealership in the future.

I had such a welcoming experience at automation. I made an appointment at 7:30 AM and was greeted by Dao as soon as I pulled up. He was very friendly and talked through all the service items that would be done. While my car was in the shop, I got a call from Dao advising me what the mechanic had found and other concerns they wanted to address. They wanted my permission before continuing. Pick up was a breeze and I am so glad I was able to get an appointment here. Will definitely return.

Good Service

Very professional and responsible for everything.

Ross at Autonation Honda is great to work with. He answered all my questions patiently, was prompt in getting back to me with updates on part availability and worked with me and Honda to clear insurance claims in a timely manner. Will definitely recommend working with Ross to get car serviced

Just moved to Newark from Santa Clara and took my honda accord in for first time and was very impressed with the amazing customer service. Was greeted quickly at my car and Devron helped me get my car in and serviced in a short few hours. Thanks Devron and team!

Ross provided very detailed explanation of the services provided and was very pleasant to talk to him. He has excellent customer service skills.

I just got my Honda serviced at autonation hi da Fremont - the whole experience was very smooth from making the appointment to getting the servicing done. I definitely want to give a shout to Devron who was exceptional and gave me top notch experience. Definitely coming back for all my Honda needs !

I just got my Honda serviced at autonation hi da Fremont - the whole experience was very smooth from making the appointment to getting the servicing done. I definitely want to give a shout to Devron who was exceptional and gave me top notch experience. Definitely coming back for all my Honda needs !

Unfortunately, this one was not a happy experience for me. After waited for more than 3 hrs( longer than any times my car got service in the same dealer before), I got my car,, however, after I drove 4-5 miles, the "tire pressure low" light pop-up, as I was not too far, I drove back to the dealer immediately, a couple minutes later, I was told the car was ok. So I went to Costco nearby, after shopping there, I went on freeway, after 5-6 miles, the "tire pressure low" light pop-up again.... I was exhausted, drove back again, then I was told the car would be drove to the service area for a check.. (what about the last time when I brought the car back there?) , Several minutes later, I got the car and said that the service guy did a reset of the system.... Well, ..anyway, it is good to learn that my car is good, and it is good since then( the "tire pressure low" light not pop-up), but this kind of thing should not have happened to me. I hope this thing will never happen to others again.

Sami & Jeff were such a great help! love my new 2022 Honda Sport!

My experience is always great with Honda and Fremont especially the person that always helps me out Miss Jessica i really appreciate what they do for me and my family.

Like any other business, they are there to make a profit and I understand that. But, I didn't know that they were also scamming customers when they did this. I purchased a car from them a few months ago, and the after-sales service was absolutely abominable. I wish I could go back in time to change my decision to purchase my car from some other dealership. Btw, the extended warranty and service contracts are a scam.

The experience of driving Honda HR-V is a wonderful and nice feeling while having it on the road. The shape, engine, function, comfort of Honda HR-V cannot tell that it is worth to have it and I would be highly recommended. I was pre-owned with a lease agreement. So it is totally new for a fresh start with a service warranty FREE for two years. With nice, friendly, and professional service rep's help, I can have confidence to be save on the highway and local. Hope you can have one similar to me after seeing my review.

They gave a good deal staff ws nice hepled me with the specific colour i need fr vehicle … a good experience with auto nation fremont ..

I scheduled a regular A1 service at this center because it was closer to my work place. Typical oil change costs ~$30-40 more than what you'd pay at other dealerships. But I let it go, because I was already there. They did recommend me addition work up (they always do don't they!) - transmission, engine and brake fluid exchanges. However, based on my servicing history I thought that was probably accurate. So I asked for an quote on how much that'll be - the quote I got was ~$1000 for all 3 together. This felt a lot, given I have an Accord and not a premium car. So I immediately checked at another Honda Dealership within the Santa Clara and immediately the quote I get from them is half of what was told at AutoNation. I then further asked a third party service center (still a big franchise) and the quote I get from them was ~1/3 of what I was told at Autonation. I understand that some dealerships will try to pass on a premium, like with the oil change, but such a big difference in the service quote is just not done for me. Nothing against the service advisor or manager as I don't know if they are the ones actually responsible for this. Also - my transaction here is done so I am posting this not as a rant on the dealership, but mostly as a PSA. So before committing, please do shop around for pricing elsewhere.

I took my Honda to AutoNation Honda Fremont for it's first service. Rod, the Service Advisor met me and reviewed the process in detail. I was very impressed with his personal approach. His professionalism exceeded my expectations and I will surely return for future service on my car.

The are very professional they work with you to get a better interest for new car.

Had a great experience bringing my car in for service as usual. Ross Matsui was very helpful and explained what needs to be done and why and kept me in the loop.

I took my Honda Odyssey in for 15k service and told them that I had some issues with the infotainment system and Ross was able to get the technician to look at it the same day. They also checked for any Honda recalls that might needed to be done and fix. Overall, I enjoyed my experience with there. I would highly recommend their service!

I couldn’t give less than a star otherwise I would have given zero for the customer service. Called finance department about the letter I received from Honda Financial(the letter was about refund possibility being car paid off before the mature date). I called Honda Fremont and the man told me I need to be there physically to check eligibility. So I went there, and stayed 45 minutes(not a single person came and asked us about the purpose of visit). I lost my patience and asked if there is anybody who can help me. I was directed to one of the associate( I am guessing he is from finance). That dude was the rudest person I have ever meet in customer service. It’s a joke such person are allowed to work in customer service(who have zero patience).

Mark is very good. He was very friendly to work with.

Purchased my first civic here! Smooth transaction and very helpful staff made my first car buying experience easy. Vineet and the crew have given me their full attention to all my car needs. Thanks again for the great help!

Jason the service Advisor is great took care of me right away, I never new about great service until I bought my Honda HRV and went to Auto Nation Honda, after dealing with Fremont Ford and there poor service, I never had it so good at Honda Auto Nation! In fact everyone that works at Honda was exceptionally friendly! I will be back, Thank you Auto Nation Honda! … Kristine

Great service from Andy! He was helpful and made me feel comfortable with understanding the services that my car needed. Service was quick and friendly

The sales associate Mariam Enriquez was wonderful. She showed us the Civic Ex and especially gave a great demo of the car's controls and it's cool features.

I wanted to build off this review with a recent outstanding experience at Honda Fremont. My service rep. Diana is absolutely phenomenal. My car had suffered a failed ABS modulator and needed the whole assembly. After hearing the component had been back orders for sometime, Diana did an awesome job at keeping in touch with me along with her parts manager in locating this component. After a week without having my car and a discouraging feeling that I might have to trade it in, I receive a phone call stating they got a hold of one and I was able to bring my car in. I very very much appreciate the constant communication during that stressful time. Thanks again for everything!!

SAMI is the best car salesman I have ever met. I was very specific in the vehicle I wanted, and he found it for me, he went above & beyond to make sure I got what I wanted. This place was great to me. I would highly recommend this dealership to everybody!

If you once had a negative experience with the service, it is hard for you to change your view. Once, a service advisor modified multi-point inspection result to make it reasonable to replace my front brakes. And I even contact Honda motor for such negative dealer service experience, twitting a photo of the modified multi-point inspection sheet. This time with service advisor Diana at AutoNation Honda Fremont, it is a complete different experience. Besides the scheduled service items, the technician found oil leak, Diana talked me about it, and I agreed to get it fixed, because this year, my car needs smog check. You can't pass smog check with the visible oil leak. Brake, let me talk more about the brake. I requested rear brake inspection, thinking they might need replaced. Diana talked with me about the front/rear brakes, and said they can still work for some time, and don't need immediate action. I can keep an eye on it and maybe do it next time. Diana didn't push me for the brake, not at all. The work on my car took a long time, and it was already passing the regular business hours, and Diana told me no worries, the technician will make sure my car is in good shape and check the work performed, and they won't rush just because it was late. As long as my car is in the dealer, Diana will stay with me. I really appreciated it. Before I paid, Diana talked again about what had been done. It was a long day, but the impression on the service was totally positive. Thank you, Diana, and thank you, Autonation Honda Fremont! If you have a competitor coupon, they will match it. That really gives you convenience and money saving.

Highly recommended. No hassle and my offer were accepted through email. No time wasted. Very satisfied and happy with the service provided by sales agent Fred Rad. Very professional atmosphere in dealing with the transaction.

Should check part prior scheduled appointments to not waste Customer’s time. Apparently technicians don’t know and can’t read tire’s tire pressure requirements. Dropped off my car for a recall issue and received my car with a low tire pressure indicator light on (due to technician not knowing how to check it confusing my car with another model?).

They screwed up my Aircondtioning system. They demanded more money to do , just the diagnosis.

They screwed up my Aircondtioning system. They demanded more money to do , just the diagnosis.

Very happy with the outcome of the time and being informed step by step by my advisor!

5 star treatment from Ross Matsui who exceeded my expectation. He gave me back my car earlier than promised time with a complimentary car wash.It was appreciated and I really have a positive service experienced.I enjoy speaking with him, what a cool knowledgeable guy. I will be back because he truly earned my bussiness. Good stuff Ross 👏👍

I bought my Honda Pilot in early May, and recently discovered a paint defect. Dianna in Service, and the general manager Brian were able to quickly resolve my issue while providing excellent customer service.

Dianna was very helpful and explained everything I needed done on my car and left me with no questions to ask. Very nice and friendly. Would recommend 100% to go to her for help. Thanks again Dianna (:

Very friendly staff

Great service and porters were very friendly

First time getting service at this Honda dealership…it was amazing!

Absolutely fantastic experience. Mike took care of me and my car and it was completely hassle free. I'm gonna be coming back in the future.

Andy was really very professional and serviced swiftly.

It went very well. Jeff was very helpful and nice.

Andy Mui is the best, very polite to his customers

Good experience. Professional service. Take good care of customers

I went to Automation authorized Honda service center for my 2010 Honda odyssey. My car had few issues which I wanted to take care and some suggested by advisor. 1. Loose steering wheel with play. 2. Steering wheel shakes while applying brakes on high speed. Suggested to change brake pad and rotor. 3. Ticking noise on cold engine start and continues later with less noise. I suggested to check rocker arm and lifters. 4. Multipoint inspection. 5. Oil change. 6. Timing belt and valve adjustment. Was suggested to change the timing belt and generally the people would do valve adjustment as its more than 90k miles. So gave the approval for timing belt and later also for valve adjustment. While the car was getting fixed the advisor mentioned oil leak from engine and could fix that in $700 and there is no ticking noise heard. I questioned what kind of oil leak takes $700 to fix and if we fix that later would cost way more, was not satisfied but Gave the approval as its related to engine and wouldn't have to fix ticking noise as its gone with new timing belt tensioner. The Car was taken on Monday for servicing. On Wednesday got a call to pick the car. As soon as the car arrived I can clearly hear the ticking/tapping noise which was meant to be fixed. I didn?t understood how they said the noise is gone. I explained again and Service center agreed that noise is there and they will check the problem and took the vehicle back to diagnose the problem. They could not find the noise and then I went on Friday morning and talked to the director. Director mentioned they wanted to help and will find the issue and would need authorization to tear down with $500.I agreed as I wanted to fix the issue. So starting Friday there was no call from service center and when I called they didn't pick the phone. Then mid-next week the advisor said they don?t know what is causing the ticking noise and might need to change cylinder head itself and which will cost more. I got convinced that service center don?t know what they are finding and don?t know fix the issue. I came here for because they being authorized Honda service center and authorized for another tear down on directors assurance to find problem. After receiving the vehicle and a day of driving. Things not fixed: 1. Loose steering wheel with some play. - Not fixed 2. Ticking noise - Could not even diagnose the issue. 3. Brake Pad ? too loose and have to push much down to apply brakes. What is fixed after spending 5k with these maintenance and two weeks of time. Oil Change and timing belt with valve adjustment which needs to be observed for more days. My feedback is that, this service center can do some routine standard stuff like oil change and some standard fix and their technicians don?t have capability to find and solve the issue even after you explain. Wasting your precious time is another things. My advice is don?t waste your money and precious time in this authorized Honda service center.

Took advantage of my 85 year old Mom She went and had them put in a new battery they wiped out the memory on her Honda and did not bother to reset anything Her car would not pass smog finally after 4 failed tests Honda charged her another 200.00 to fix a problem that they caused Do not take your cars to Fremont Honda

Completely satisfied with service of Jessica Robinson and Lily Carbis

Kent from Auto Nation was Great and took care of the car buying process smooth. He went through all steps of the process and explained about the car very well.

A very positive experien. Waiting area was clean with seating adequately spaced.

My Honda fit 2019 was recalled by Honda for fuel pump change and I got a letter in my mail regarding it.I called Honda and scheduled an appointment for June 8.After getting an appoint meant I got emails from Honda to remind me about my appointment. On June 8 I went there to leave my car.The service advisor finished all the formalities for this and gave me papers and I handed over the keys to her. I took time off from my work that day.She told me to pick my var in the evening. But in the afternoon around 1:00 pm she called me that your car couldn't done because we didn't have the part .I was surprised and shocked that the service advisor didn't check whether the part was available or not. I wasted my whole day and the car didn’t get done.I went in the evening and they apologised and told me that they will call me when the part will.available.I m still waiting for the call

Good service and professional advisors

Customer friendly and very good service!! Jessica is very helpful and friendly.

I braced myself for a complicated experience in buying a new car. It turned out to be a very uncomplicated experience in the end. This was due to a great sales person who made the initial contact with me at the beginning of the process until the end. He was professional, courteous, and empathetic to my buying anxieties and sometimes naive questions. No complications or disappointments at all!

Fast service! Good customer service.

Very easy and efficient buying experience. Kent was very helpful and explained the functions of the car very well.

Jessica Robinson is so nice and very friendly. I would definitely recommend her to be your advisor.

Great service. Called on Friday and was able to get a next day Saturday appointment for 20K mile service. Pleased with the service advisor and work performed on my Accord.

Had a good experience, Jason handled everything professionally. I am very satisfied.

We had good experienced when we both our car..Amin and Patrick who helped us they are so nice and amazing..

Jeffrey Barroga was the sales helping to evaluate and complete all paperwork and cut the check for me. He was very polite, professional and no nonsense. The whole process was very smooth and quick. Highly recommended.

I bought a new Honda Accord car from AutoNation Honda Fremont recently. It was a very pleasant experience and the salesperson (Vinh Nguyen) was very helpful.

I brought my car in without making an appointment in the afternoon. They were very accommodating and fixed what was wrong.

Fully satisfied with service personnel as well as maintenance workmanship.

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This was a recall service. The appoint was easy. The service was done within the indicated time. There was courtesy car wash too. There is good wifi service so I could work while waiting. The staff was couteous.

Due to COVID-19, still no coffee. Not fault of Honda.

My experience was quite pleasant. Frank was a joy to work with. Explained and made everything clear to understand. Will be back for all further services and 10/10 would recommend to all my friends and family!

Wonderful as always the service was great and my contact person Jessica R was pleasant as always and so very. willing to answer all my questions! Thank you, Jessica!

My first time in AutoNation Fremont is a great experience: parts arrived faster than I expected, and services are excellent. Would definitely go back in the future. Special thanks to Mike Thomson, for his professional and great services!

I was in the market for a new hybrid car. I had my eye on the Honda Insight for a while. AutoNation Fremont had one in stock so I went in and checked it out. I was helped by Vinh and he walked me through the test drive and financing paperwork, Vinh kept telling me he would take care of me and made sure I had every issue and concern addressed. He was really friendly and went out of his way to make sure I had a good experience. They also gave me a fair amount for my 2006 Acura TL trade-in. Long story short: I wanted a new hybrid car. I went to AutoNation Honda and Vinh helped me drive off in a brand new 2021 Honda Insight EX.

Everyone was very helpful in finding the Honda vehicle I wanted, purchasing process was quick. I’m Very happy with my New Honda, I definitely recommend AutoNation Honda Fremont!

Great customer service. They took care of my car really well.

Perfect service and fast

PAINLESS and PLEASANT buying experience, highly recommended! Responsive, professional and knowledgeable, Nicole Quintos, sales associate, made buying experience a breeze and streamlined,

Fully satisfied with the work they have done. Jessica was so knowledgeable and helpful. Her cheerful personality was so contagious. The company’s so blessed to have her on their team.

Jessica was so helpful and knowledgeable. She?s so accommodating and cheerful. The company?s so blessed to have her.

Auto Nation provided excellent customer service. They took care of my car service and explained what repairs were needed.

Easy to get appt, showed up on time and was helped right away. Jason was terrific with explaining everything needed as well as costs and process for the services. I was called to inform about progress and explained that another service was an option to handle now. Was updated again with another call when ready for pick-up. Easy and communicative service with no pressure for doing more than I came in for but offer options throughout the process.

Great service and on time. Mike was very professional and explained all the services needed for my pilot. He delivered as promised.

The staff at this dealership were pretty good and patient when listening to the description of the problem with my car. The service-advisor was able to answer my queries and able to give me a proper estimate for the service. Overall, the service visit was good, and my car was fixed.

I purchased a vehicle through the Costco auto program. The transaction was smooth and the sales person was knowledgeable. A pleasant experience.

Had my new 2021 Honda Passport serviced for the first time this past week. My guy Ross was extremely helpful. He was very clear with the communication and everything was handled in a timely manner. Car looks and runs great! We’ve been Honda owners for almost 20 years and love AutoNation Honda Fremont. Their sales and service departments are awesome!

Awesome customer service, advisor DJ patiently explained in detail to me what and why regarding my car issues. He took care of everything and I really appreciate his caring and knowledge. Thank you ?

Great overall experience on purchasing new vehicle

The service department personnel is very professional and courteous.

Michael is very courteous and very knowledgeable about recommending needed maintenance. He gave me three different options on maintenance so that I could choose what I was most comfortable with. No pressure.

Very satisfying quick thorough service. Our service rep was in training but he was excellent!! Thank you so much!!

They helped me look up my warranty to see that I was still within the timing to get free service for my need. They also called me throughout to update on the progress and timing of the service.

My experience was wonderful Meeting Ace made Everything very easy for me! 🙂

I had a great experience.I always have good services at this dealership in Fremont.

Very responsive online in quickly finding the model we wanted. But hard sell on extended warranties by finance guy and his angry reaction when we declined ruined the whole experience.

The Best Service for my car and I?ll keep coming back

Dropped off my car for the service appointment, came back in couple hours, and my car was all ready. Smooth process and quick service. They also offered to disinfect the interior. Thank you!

I received great service from Andy Mui. Thank you.

Outstanding service by Eric. He went above and beyond picking me up from home, answering any questions and concerns.

It was a quick sale, I was in and out within 3 hours.

I like Jessica she is very friendly and helpful . I was satisfied got my car back on time and cleaned.

The worst experience that I have in my entire life, took 3 time tje car for same reason, no solution, they told me to rent a car to ne able to leep my car more days to check, after 3 days on their hands, no solution, they call me to pick up the car and they said no problems with it. Took a little drive. Same problem, went back to shop and drive with the technician, he said oh yeah... there 8s a problem, so 3 days rent a car waist, then tjey give a rent a car for 2 days and then they call parts is in back order, I got wait until arrive.....so almost 3 months goes by and no car fix Honda CR-V 2020

Excellent service, friendly and professional! As I was doing multiple repairs the dealership was very accommodating finding some after market solutions of good quality and offering additional discounts in order to have everything done as needed.

Friendly helpful service.

Chi Luong and Dennis Chow made it happen in a real beautiful way! Top tier customer service with these 2 gentlemen, they made sure I got the car I wanted for the price I could afford and a hell of an APR for my iffy credit rating. If you want quality care and service check these 2 out.

Very professional service. I am very happy with it.

i had a maintenance and bought new tires. the service from scott was amazing. he was very thorough and explained everything to me!

The service is nice. Environment is good.

Bought 3 cars here over 20 years and always happy with the quality of service and customer satisfaction. My wife takes the cars in and they are always very nice to her and explain things clearly. These Honda Accords are made so well, they only have needed scheduled service so I'm very happy to stay with the dealer for everything that's needed.

I really enjoyed the customer service by Jessica who always taking care my car service every time I had my appointment at Autonation Honda Fremont. She is so respectful and friendly to me. She answered all the concerned questions I have every time. I can trust her ? that she will take great care of my car. She has great personalities and attitude with the customer like me. I?d definitely recommend to her to all my family and friends.

Jeff and Vineet are awesome!!! Cant go wrong with this 2 guys 👍

The buying process was really good and I turned in my old car and they paid off my old loan and gave me new car, the process was really smooth and easy. Both the sales and finance departments were awesome.

I am very satisfied with my purchase... I worked with Jack Yu and he was very friendly, helpful, and professional.

I appreciated Carl Medina for helping me in the process of owning this car. Thank you.

AutoNation service is friendly and professional. Some times there's a little bit of a line during appointment time to drop off the vehicle.

Fast and prompt service, and was updated regularly

Excellent service, Understand you need, Customer support is very friendly, Quick response for query.

Came in for my routine check up and Davion was able to help me with all my needs in a timely matter. He’s friendly, easy to talk to, and professional.

Poor service; I always service at the fremont location since it?s close to my house. My car had flat tire recently, they serviced it as it was part of the package. The rim had oils and cream bursting out of the repaired tire. I asked them to clean it so the assistant herself took wipe but wasn?t clean. I could still see some marks and stretch of tube fill cream. She asked me if she could wash the car but and took car for wash. Returned after 20 minutes saying the car wash is down. Waste of time plus not a great experience to wait at the service center. As of April 2021, the inside of car was sanitized but the marks of sanitization liquid were clearly visible on the dashboard and steering wheel. Uneven layers of sanitization made the interior look worst.

Overall we had great service from buying the care though the costco auto and even service department with Mike.

It was good. The technician was very helpful and went over what needs to be done in my car.

Mariam was great!! She was super nice and helped answer any questions that I had.

Excellent sales & service from Kent Branner. He went above and beyond to get me the car I wanted but didn't think I could afford. He knew every answer to every question I had on Honda models on the lot and I was really convinced when he showed me all the features. I felt no pressure/no hassle, he gave me time to make my decision & gave a great percentage rate and was able to get me in a 2021 Honda Sport which I didn't think I could afford but he made it affordable for my budget. There were no games, no tricks or last minute surprises on sales price & monthly payments, he kept his word. You will not be dissapointed having him as your sales guy he's very professional and courteous. I just knew this was by far the best dealership I had been to after visiting some very dissapointing dealerships. When I made the decision to purchase he gassed up & had my car detailed from top to bottom and made sure I knew the safety features before driving off the lot because I had went from a 2005 Honda to a 2021 and a long drive home. Mr. Branner has since called to follow-up as promised to see if I had any questions. This is your guy for purchasing you will not be dissapointed. Also, all staff and salesman were very friendly and helpful.

Friendly staff listens for any concerns about the van , gives detailed explanations of the issues .

I highly recommend the Honda Product, but there is some work to be done from the service stand point, I had a 10:15 am appointment, it took 3 hours for an Oil change, tire rotation, and car wash... I would like to ask the GM a question, why should I make an appointment with a 3 hour wait for easy maintenance procedures, it simply took to long and I was cordial as always I bit my tongue and swallowed it, because the young lady that help us was professional, but I expected better service, I am an insurance professional and I can’t afford to have someone wait 3 hours to see me and your appointment was 3 hours ago imagine that !!!

When my local dealer couldn't fulfill we called AutoNation and they had the 2021 Pilot in the color I wanted and the beat price around.

Pretty easy experience They had the car that I wanted ready to go

Easy appointment setup, friendly reps, they will call you before doing additional work on the car so its not a surprise. Invoice was a bit hard to read though as the itemization of parts/labor was not clear.

Did not get call if my service was completed, had to call multiple times to find out as my advisor was already gone for the day. Car was not washed but receipt said it was, and the substitute advisor just handed the billing and did not explain any of the inspection, completely unprofessional

Very friendly

Hire new management and stop lying to potential customers that drive quite a distance only to be jerked around and worn down by their shady money greedy tactics.

They have nice and friendly employees here. I bought two of my cars here and got them serviced here since then

Very professional and service is great. Customer service personnel are very friendly. Detail oriented, beyond the expectations. Definitely forward the dealer to friends!

Manny was our salesman and he was awesome, how ever, management other than Henry was complete and utter garbage. I drove 4 hour's from Kings County, with a quote in writing, from their internet sales team, that they would not honor. After spending 6 hours with the Sales Manager, Mustafa, and the General Manager they kept changing the price of the Accord. When we finally agreed on the price, they would not honor a check from Navy Federal Credit Union, stating that they didn't know how to get the title of our vehicle from the bank. Ut they pushed honda finance as a way to get the title. When asked about how they get titles for other vehicles with leins from other banks, he would not answer or give and example of any other bank or finance company. They (Henery) even called and confirmed with Navy Federal Credit Union about the process,and we also showed them the paperwork included with our loan and pre-approval documents that the bank included as instructions to the dealer, on the two different ways that they could get the title free and clear. ..again salesman Manny and the finance guy Henry where on top of their game,, management sucked, and the needs some serious attention. I will not give autonation business or recommenrd them to anyone from.the central valley to ever do business with that shady bunch of stereotypical group of managers.

Minimum service on my 2015 Honda CRV, AutoNation did a excellent job. Good Service.

I first interacted with the salesman on line then latter that day met at the dealership. Very impressed by his knowledge of the Ridgeline. Over all very happy with everything

I've been a long time customer to your service department. I'm very happy and satisfied when I visit Fremont Honda and Jessica R. is a excellent person very honest when giving me information regarding my automobile. Thank you very much see you next time arouknd. Audrey Brown

Great service, excellent customer service. First time in. Nadeem Azizy was excellent in welcoming me to your dealership. Hes awesome. If you go to Autonation Honda ask for Nadeem Azizy.

Wasn't expecting to buy the same day but the Sales guy Jeffrey made all the difference. Smooth and easy transaction.

Jason provided Excellent Service - Thank You and I'll be back whenever my car needs help

First thing in the door... Woah! That's a lot of people buying cars! It's like a restaurant full of people then you know the food is good. Isabel was very pleasant and didn't rush us in any way. She was attentive, listened and answered while going at it at our pace. Of all the car buying experiences I had so far, she is the best!

My service rep was excellent! He was professional, helpful, informative, courteous.

Dianna was very professional and patient with us. She?s a pleasure to work with.

Staff is professional and friendly. Vehicle purchase experience was one of best I have ever had. No high pressure sales pitches. All the employees we dealt with were great.

I made an appointment to see a specific car. When I arrived it was not ready. I sent ahead all of my information to make the process speedy (info on trade in, credit score, etc). They started the process quoting me rates for a credit score almost 100 points lower. It took almost 4 hours to get through the process, which was exactly what I was trying to avoid by getting them my information in advance. Had they continued to update me on a timeline, I could have had dinner, transferred items from the old car to the new, etc. Managing the customer experience is a training course they clearly missed.

Overall service was great! They get 4 stars because there was a mix up in scheduling in their part and they were over 2.5 hrs late picking up my car. I was expecting a better discount since it was an inconvenience. However, I understand that they need their money. Once a new appointment was create by Jessica R, I knew I was in good hands. She gets 5 stars for sure! Jessica R saved the day & was extremely courteous. Thank you so much Jessica R!

Newly leased 2021 Honda Clarity Plug-in Hybrid I just started a new job and I was looking for a car to commute every day across the bridge and back. I wasn't expecting to have a new car until at least next week, but the guys over at AutoNation Honda Fremont really came through. I was set with my budget and was only looking to get information, but then I sat down with Dennis (Chow) and he really did whatever he could to work with my budget. He brought over the General Manager - Brian Tam, who understood my situation of a new job and that this was wholly my first car, so they made an offer within my budget that I clearly could not refuse. I came back the next day to do the test drive and sign the papers with one of the financial managers, Hendry Ng. Again, understood I had a budget to work with and knew what would be required for leasing a car and made it all work for me. I could not thank Dennis, Brian, and Hendry enough for really being able to work with me and the budget I had. They really made the whole process of leasing/buying a new car less stressful. 100% definitely recommend anyone who's looking to buy/lease a car, and if specifically Honda, go to AutoNation Honda Fremont and talk to these guys. They really know how to take care of their customers!

I took my Honda Civic LX in it have an issue with ongoing alerts to check my tire pressure. They quickly diagnosed my issue and resolved it along with other issues I was having with the vehicle, without even being told to address these issues. Far and away the best place I have ever taken any vehicle I ever owned. Thank you so very much for all your efforts and the resolution and relief you have provided me.

A very pleasant experience with Service Manager Lilly, orchestrating service and window tint to her Service writer Jessica, of my 2020 Civic EX Sedan. I dropped off my vehicle at 9am in the morning. At 3pm Jessica called me that everything was completed and ready for pickup. They always take excellent care of me. They did a great job on the window tint. I recommend this Honda dealerships service department to any with a Honda.

Ace and the entire Honda Fremont team did a fantastic job helping me find the perfect new accord hybrid. They were extremely professional, patient, and attentive. This is my second new car purchased at Fremont Honda and I will only come back here when I want a new car because of the phenomenal customer service.

The service was really good and will come here again.

Everything went well as our car was serviced as needed. Dianna greeted in a friendly and welcoming manner, surveyed the vehicle, invited me into the dealership, explained what had to be done, and gave me a time frame for pickup. She called me within that time frame and the car was ready when I arrived. Thanks for the wonderful service!

They were all very helpful and calm. We spend a lot of time there but it was worth it ..

I always take my car there and they do an excellent job.

Dao was excellent! He was very attentive and knowledgeable.

I’m going to keep this short and simple, best dealership I’ve been to and best salesman I’ve ever dealt with, when you get here ask for Manny and the guy will take care of you like Family enjoy

Dao at AutoNation Honda in Fremont, CA did a great job of keeping me in the loop about what services my car needed and the status of the service. I’ve been bringing my car to this dealership since I purchased it in 2013 and will continue to bring it there for service because I trust their quality of work.

Dao at AutoNation Honda in Fremont, CA did a great job of keeping me in the loop about what services my car needed and the status of the service. I’ve been bringing my car to this dealership since I purchased it in 2013 and will continue to bring it there for service because I trust their quality of work.

It’s the best experience, I never buy a used car but I have no choice cause It was for my sixteen years old son. I was thinking of his insurance so I just decided to buy him a used pick up a 2001 Tacoma single cab, insurance gonna be cheaper and visibility is better so I saw one online at auto nation Fremont where I met JP the used car manager and was so friendly and up front. The way he treat me was like family but not a client cause he had a son same age like me. I was so glad and happy to go to this dealership so I recommend you guys if your looking for a honest and friendly person to buy a used car go fine JP his the best:)..

The service writer is pleasant to work with, and gave an time estimate for the repair to be spot on. Sorry no morning refreshment due to Covid cautions.

Sammy and everybody in the finance department was very helpful and was able to work with a us.

In for recall notice...quick and painless...also social distanced.

The device was good, process was simple! Would recommend to family and friends.

I bought my car there and continued to have it serviced there. Great customer service. Thank you Diana Romero for great service!

Very easy to call or inquire what u need the car that we have is very good 😌

I found 2 cars I was interested in from two different dealerships. This dealership had the one I preferred, but was listed at almost $2,000 more than the other dealership. I emailed this dealership and enquired if there was room for negotiation in the price and was told that if I came in they'd see what they could do. On arrival, after a 1 hour drive, I found the car with undisclosed damage, but was still willing to go ahead with the purchase, for the right price. As soon as I said that, the salesman got a confused look on his face and said, "we are a no negotiation dealership," a sentiment that was then repeated by someone who identified himself as the sales manager. When I stated that I was told otherwise by e-mail, it was implied that I was lying, and after a brief back and forth in which the sales manager just tried to justify overcharging $2000 for the vehicle, I left and purchased the vehicle from the other dealer.

When ever I take my car for service Jessica Robinson treats me very nice and she is very professional at all times. I will always take my car for service as long as she works there.

Ace was great at helping me purchase my 2019 CRV. Sending my mom to him next!!!

great customer service. good work, friendly environment

VIN: 5FNRL3H76AB052222 Vehicle Mileage: 70,000 Description: My car has tpms problem. The tpms light always alert since the regular service in 2015 or 2016. I don't exactly remember. I think the recording service history have. I always service in Honda Fremont in California autonation. In this summer I bought foxwell NT510. I changed the sensor battery. After I changed the sensor battery, I found one of sensor is not match the tpms computer. I think this is the problem cause my tpms system light always alert for 4 years. I think Honda fremont, the worker when I was service. He intend change one of my sensors in Tpms computer. Cause the senses number was not match the computer. Then after driving maybe five or six Mile the alert comed on. How do you explain this situation? I think this behavior is not good ,as the fake service. And course I need spend more money for his behavior. His service man said they need$800 to repair this and I didn't do it. What crazy! they use this very easy way to fake repair situation and make money. They just use their hooda special tool to match another sensor enough. Upload only one picture? The last one sensor is not match the computer. That number is 8D2006F5. My four sensors don't have the number 8D20064F. I already have the picture, but only can upload one picture. I don't know how to connect with you show the proof.

The overall service is quite satisfactory, I will continue to do maintenance and repairs here next time

Brought my civic not too long ago. Very courteous and kind advisers. Got excellent service. Highly recommended and thanks for a job well done.

I was happy that my warranty covered the problem. However, the service writer was off the day I came in to pick up the vehicle, which he had informed me. Nonetheless, it took some 15 minutes to track down the order. It was finally found.

Our sales person was Daniel Lee was pleasure to work with. His performance was totally opposite of what one expects from a car sales person - no double talk, no bait and switch or haggling. He clearly and openly communicated at every phase of the purchasing process. He even responded in timely manner to our questions even after sales. His assistant Sivheang San was equally good. I do not know if she is another sales person helping Daniel or his assistant but I am sure I would have gotten very good service from her too if she was our sales person.

Thank you for taking care of my CRV servicing this time

They are great.they did a good job for us. It?s hard for me to find the part and service but auto nation Fremont helped me to have the job done in three hours. I am happy to recommend them to my friends .

I called in at 7am for a same day appointment. Customer service was able to set something up right away. At the service center, Diana was a great service advisor. She was very kind and knowledgable. She got my vehicle done on time. Thanks Fremont Honda..

Service person Mike was very courteous and professional

I had the pleasure to work with Chi Chow (Dennis). He is very nice, very honorable, and extremely patient. He explained everything and answered all my questions with thorough answers. We are very happy with his amazing salesman skills. I would absolutely recommend working with him.

sale person is very nice helpful and friendly

Excellent service across the board! Service is systematic from the time you checked in until completion. Great staff and very accommodating. Highly recommended !

He was attentive, thorough and explains things well

I went to oil change, sale association was friendly and knowledgeable as well. I rate 5 for person who help me. She recommended change transmission oil as well so I ask for price, they gave me estimation price was high and after work done, price was more than estimation she provided, I would say Honda Fremont has high price compare to out side service and hind do have high labor charge as well.

Pleasant experience. Highly recommend the Fremont Service Center.

Kent was great, it was an overall great experience.

I purchase a new car from Autowest Honda in Fremont and had a good experience. Kent, the sales person, called me a few days afterward to make sure I didn’t have any questions about vehicle operations. He also showed me the basics before I left the Dealership. I felt good about my purchase and feel I got a great deal!

perfect place to bring your Honda for service,customer service is good,

Dao Nguyen helped me with my recall service. He was efficient, responsive and thoughtful. I hope to ask Dao to help me again when I need to bring my car in.

Sale person was very nice n helpful

Very tentative. Friendly and knowledgeable on the issues my car was having. Able to expedite and fix at best for me. Please so far!

They are highly organized.. Everything runs smoothly. My advisor made recommendations on maintenance work that needed to be done given the mileage. I was offered a complimentary car wash.

Safe environment. Efficient. Fast service when I arrived.

I really appreciate how accommodating the team is! I work in the peninsula and can?t really make it over to Fremont in time for an appointment but they always accommodate me and let me drop off my car so it can get worked on the very first thing next morning! When I drop off, they have everything ready for me to just sign and be on my way within a few minutes. Picking up my vehicle is just as simple!

Super helpful and friendly customer service, I felt really taken care of

I got the car serviced and they checked and tested my vehicle for the problems I was having and at the end of the day they also washed my car

The car was serviced on schedule and I am happy with the service.

Jason did excellent customer service. He helped me with the request that I needed. Keep up the good work! Thanks

Dianna Romero did a fantastic job at keeping me up to date with my service and providing me with a very thorough outlook on what she and the techs recommend for my vehicle. I will definitely be coming back and scheduling with her.

Excellent customer service, my credit wasn't the best and I got a car loan approved. Sivheang S. and Febrianto K. were very helpful. Thanks!

Service scheduling was easy. Service was great, they kept me informed of everything and was clear on what maintenance was done and what additional maintenance is required to be completed soon such as brake pads worn close to replacement.

Jason my service advisor is very competent and professional.

Dianna Romero did a fantastic job at keeping me up to date with my service and providing me with a very thorough outlook on what she and the techs recommend for my vehicle. I will definitely be coming back and scheduling with her.

Edmund gave excellent service. Kept me updated on what is needed to fix for my vehicle. Explained service that will be provided and possible costs. Excellent customer service.

My thanks to Daniel for the excellent customer service and to Lily for personally coming out to make sure my visit was quality! I could not have asked for more!

My car needed maintenance and the team at this location sure know what they're doing! From the moment of setting an appointment to the time the car was serviced and delivered, Lily Carbis conducted herself with professionalism and efficiency. She kept me updated on the status of the car with a detailed indication of what was done to it. Even after the car was delivered, she followed up with a phone call to make sure I was happy with the service received. My car is 6 years old and I was impressed that it looked and drove as good as new after the service. You know that good feeling after getting a great haircut? How your self esteem gets a boost and feel like you can do anything in the world? I'm sure that's how my car felt because it received all the attention it needed at this location. The service was excellent all around and the service staff accommodations to conduct business under a pandemic is first class. Will certainly keep bringing my vehicle to Honda Fremont for years to come!

Good service and helpful people

I had a great experience because of Mr. Dao Nguyen, he was very helpful when I bought my car for maintenance service! He did a great job! Such a wonderful person for being polite and you can see that he really knows what he is doing. Thanks you!

Overall, the staff is friendly and courteous. Of course those qualities are meaningless if the true purpose of the customer’s visit is not met. For that, I take my hat off to Mariam Enriquez where it all started. She is very skilled and knowledgeable, and made the (car buying) experience pleasant and comfortable...reasons why I never even attempted to look in any other dealership. She is simply exemplary in her trade.

Unprofessional service advisor to even check a noise coming from front dash board of 2019 Accord. Service advisor noted that there will be fee to run diagnostics without even checking, or verifying the problem. I have taken my car to other dealerships, and never were asked for any fee . Specially when the car is still under Warranty.

Kudos to AutoNation for adding a stellar to your dealership!...Mariam Enriquez! Impeccable sales approach,...no pressure, pleasant, knowledgeable...couldn?t say enough...a GEM in your work force.

Had to get a routine oil change as well as brake fluid and Daniel quoted an initial eta of 3 hours and the service was completed in just under two. Plenty of space to wait while also social distancing. Will bring my vehicle back for future services.

My rep was one of the best . He knew his job he showed me exactly what I was looking for worked around my payments and kept on checking in on us while waiting

Frank really knows how to treat customer. He knows what he is doing and all supportive of the customers.

Friendly Staff, facility is very clean and safe. I love Fremont Honda

I purchased HONDA CRV HYBRID TOURING vehicle at Autonation. They gave discounted price from COSTCO and also 0% interest. Overall, great purchase.

My service advisor Edward Hardy was very personable and knowledgeable of what service was needed to my vehicle. Overall the staff was very friendly and very accommodating.

Dianna was very helpful. She explained processes and cost of maintenance very well.

I have recently purchased a vehicle from AutoNation Honda Fremont, and their service staff have been incredible. From my first service appointment to touch up a scratch that the car had on the rear bumper from before the purchase was made, to the first service appointment and additional small service asks that I have had, Devron, and the other service reps have been great. I was treated with respect and the staff as a whole have a very amicable disposition towards anyone that pulls up to the service queue. Several staff members who have received my vehicle have been most welcoming, and pay close attention to detail upon inspecting the vehicle at the arrival process. When I have brought up small issues with the car, Devron has been diligent to assess those asks and help resolve them for me. I greatly appreciate the customer care and professionalism demonstrated by the service staff.

I went without appointment and I was provided the service in time. The service was excellent.

The sales person Aman was a “good salesmen “ watch out for hidden charges end up getting the car for the price they promised,the finance department had poor customer service and poorly trained employees this fall on the management was promised two free services end up only getting one . Get everything in writing the sales manager name is Mustafa not a reliable person.

Satisfied will service .Staff was professional and courteous.

John Lu was an excellent salesman to work with at AutoNation Honda Fremont and would not hesitate to contact him if I were buying another Honda vehicle.

Fast and efficient check in and check out. I would come back to this location again.

My dealer greeted me and my family right as we entered the dealership. He was very helpful and answered any question that me and my family had. He was very kind and did whatever he could to satisfy our needs. Definitely very reliable.

I took my cr-v in for its first service/maintenance appt and Mike helped us out. He was so friendly and pleasant, and the team at the Fremont location completed the job very quickly!

Thank you Ed and Diana for your great service and see you on my next visit👍

Was Able to get in and out and service done in a timely manner. Staff was extremely courteous. I?ll be back

My server helper was great n helpful.

With an appointment date, I took my Honda CRV to AutoNation last January 2, 2021 for it got the service light on; it needed change oil and I elected to have tire rotation. The service advisor that assisted me, Danny was nice and cordial. We had some good, pleasant exchanges and while accessing the vehicle record on his terminal, it showed that at the current mileage it is suggested to have wheel alignment too. I asked for the cost and after declined explaining that I will have it done on the next time around due to financial reason. Your service advisor nicely acknowledged and informed me of the total cost for the day?s service will be $41.75. It took about two hours of waiting then I was informed through my cellphone that the vehicle was ready for me. At the service department Danny printed and handed me the receipt with instructions on where to pay and the vehicle will be coming out to be parked at the front. All exchanges were pleasant, happy and cordial. Danny reminded me to respond to the online survey and give him a good write up which I honestly think he deserve. Driving the car on my way out of the establishment, at the main road I noticed the vehicle was pulling to the left. To determine what?s happening, on Cherry Street, I straightened the wheels direction, removed my hands on the stirring wheel and the vehicle started turning left to the middle of the road at about 75 to 100 ft., the wheels were misaligned! Upset with the condition, upon reaching home I requested for wheel alignment appointment at Wheel Works. The test result indicated the Rear Left Camber Toe was out 0.19 degrees, where the specifications are 0.00 deg to 0.16 deg. Unfortunately this review format does not accept .jpg attachment but if you need the Wheel Works alignment report I can send it through email. My vehicle, the 2016 Honda CRV was perfect in all operating conditions when I took it to Honda AutoNation that day. It was handling abnormally when I drove it out of your service shop. It had wheel mis-alignment and dangerous to drive or operate on the normal road. I believe the mis-alignment was intentionally done to make the owner return the vehicle for additional service, thus additional revenue to your company. Am I mistaken, or is it dishonesty at your end?

Brought my vehicle for service (Maintenance Minder B) on 1/25/21. Was attended to by Jason Ngo. He was very professional and helpful. He and his team were able to get the job done ahead of the estimated time. Great job! Keep it up. Will look for you on my next service.

This my go to Honda branch, very satisfied with the service of my advisor Frank!

Honest, fast and high quality

Thank you very much Jessica for taking care of my cars service. Very helpful and awesome customer service!

Very helpful and friendly staff

service experience was poor! prior to service, twice did not receive promised return phone calls. dealership delays resulted in it taking two weeks to get my car back. additional paint touch-up promised not done. gift cards missing from car. will only return for warranty work.

Honda Autonation of Fremont staff is very professional, and knowledgeable on their products. First time buyer with a new vehicle purchase and it was a smooth experience. I knew what I wanted ahead of time, and the online application was easy and fast. I will be using Honda Autonation again in the future.

Frank was super informative and thorough. I had been going to a different Honda dealership for years, and never really got the sense of what I had to do to make sure my car was in good health. Frank walked me through each part and explained to me what was going on and why. He made me feel secure in what they were doing and I will definitely be returning instead of my other place. Thank you so much! 5/5 stars :)

Conducted brake fluid change, oil change and multipoint inspection. Good Service, a bit expensive

I had a great experience at Honda. My truck had the Emissions System Problem message. After a couple of hours it was due to software update. Once this was done, the message was cleared...no issues at all.

My Honda got 3 recalls. Lily helped me to make an appointment with valet, it saved me a lot of time, and was safe during COVID-19 period. The whole process went smoothly, highly recommend 👍!

Devron is always really helpful and super nice. He is the reason I drive so far for my car services.

They fixed my car as expected. It came out cleaner, and all service was done to my standards. The service clerk who helped me was excellent.

They have an excellent customer service.

Thank you cause I got the car i want and thank you for jeffrey Baroga who helped me a lot on getting my crv ex awd.

My concerns and my car are well taken care of. Special thanks to Francis Aboy.

My new, 2 week old CRV gave me every problem code there was including brake systems. When I called, because it was a Sunday, service center was closed, but they would not even give me a loaner car. Need to tow it in tomorrow, so 2 days without transportation because my NEW, only-had- for -2-weeks, CRV Hybrid broke down. Not what I would expect from a new car or the dealership that sold it to me.

Everything - especially Devron for providing outstanding service

Daniel and Frank are great service advisors. They were able to help me with my inquiries and delivered as promised

Service advisor Jason Ngo was friendly, respectful and very helpful with our needs.

Love my new CRV EXL and the team at AutoNation Fremont were wonderful to work with. I got just what I wanted🤗Thank you to Isabel and Chee🤩

Five stars is underrated for this dealership. They had the best customer service ever. I never got this experience from any dealership that I have ever went to. All of the staff were super friendly and made us feel so comfortable, but Sammy went above and beyond for me. He knew exactly what he was talking about when giving me details about a car and not once did I feel that he was too pushy or lying just to make a sale. He gave me the best deal for a 2021 vehicle that other dealerships weren?t even trying to help me for a USED 2019 car! If you want a smooth stress free experience I really recommend this dealership and going to Sammy. I cannot thank him enough for going home in a new car without getting ripped off. I would honestly go back to this dealership just to talk to him that?s how friendly he was. THANK YOU SO MUCH SAMMY! I am really happy with my purchase!

My service representative helped me diagnose an issue and fixed it very quickly. Very satisfied.

I received Good service from this dealer. I will come back to this dealer for my next service.

Outstanding service for my 30K maintenance service. Michael Thomson was my service advisor. He was outstanding.

Jessica from Fremont Honda provided excellent service and explored all possible discount she could offer, i hope all service clerks are honest like her

ive been doing service from honda a few times now on my honda crv and they always took care of everything from tires to changed oil to washer fluid etc. i am very satisfied with the service. keep it up TEAM AUTONATION!

Fast and friendly experience, got a deal that fit our budget

Lack of communication and professionalism. Review your receipt before you pay. You might end up paying for a free service.

Excellent service. Very good communication about necessities of your car, estimates,etc.

Excellent service station and service manager. Went it for service, they even washed my car and also did a complimentary germ treatment.

My service Advisor was Mike he was very polite and helpful and fixed all the issue ..but he dint mention exact time for the service . Thanks Mike to you and the mechanic who checked my vehicle and a big 👍 for the service

I had a great experience at Autonation Honda Fremont. Sami the salesman was very helpful and polite from the moment I got to the dealer.

Good customer service. Fast repair. Showed me pictures and did the job well

Service agent (her name is Jessica) is extremely nice, accommodating and knowledgeable!!! Best Honda service I?ve got so far after 6years and I feel glad that I moved to this location for my car?s routine service. Will definitely come back!

Diana is courteous and knowledgeable. She made sure I understand the recall and why the parts was delayed.

Amine the guy who helped get the car was very helpful and kind. He is very patient and caring person.I am sure I will be back to get another car .

Very good communication from service manager, kept me up to date. It was a prepaid maintenance so simple items changed, oil and filter, a check of other items with no issues found. I would recommend this service center to friends and family.

Very friendly and finished the service within the time frame promised

Service was efficient and friendly at Honda AutoNation.

Dao was my advisor, for 2nd time now. He is very, very polite, listens to my concern, very progressive and accurate with his responses, follows up on something annoying, especially to schedule the wheel guy to take a look for fixing some minor scratches. Dao, Thank You Very Much! I recommend AutoNation Fremont Honda is the BEST, and keeps their word! Let's not forget the Service guys, they work hard to maintain schedules. The parts guy is very informative. A lot of places to sit and relax, clean restrooms as well. Vehicles sanitized after service. Care is obviously everyone's goal with your vehicle in mind. Very Much Appreciated guys!

It was a busy day at the dealership. However they took the time to check their inventory on what is available. Went above and beyond to find the car that I wanted.

I had to update my review. So after leasing a car from them with great experience i tried to sell my other car to them. Initially they offered below market value which I declined. Then after a some communication with the manager and a sales manager we agreed on middle price. And was asked to stop by to finish the paper work. When i got their they retracted from the agreed price and even offered a lower price then previous one. With claim the original offer was expired!! What waste of tome for everyone

Process was easy and flexible. Most of the sales process was done by email and over the phone. Communication was great and service was excellent! Thank you Isabelle and Autonation!

The overall experience was great. Despite COVID 19 the visit didn?t make me question my safety. Dealer took all the needed care and followed all the regulations.

I've been there at AutoNation Honda Fremont for regular services on December 9, 2020 & for extra check up since I have a plan for a long trip & with the exemplary services of Jason Ngo & your service department I felt so bless & confident for our safe travel together with my son! Thank you for all you do! May you be bless this Christmas & everyday! Abby Parsons

This is a great place to get your vehical taken care of. I frequently get my Honda Odyssey 2018 serviced at Auronation they always pleasantly surprised me. This time I want to specially call out Francis Aboy for taken care of it right from pick up to service till delivery. Keep it up .

Highly recommended for their customer service.The place is clean.Ànd the most important thing at this time of COVID they follow the safety guidance of Covid 19 👍👍👍👍👍

I was beyond pleased with my car. It was washed and santized I took it in for a oil changed and they also told me it had a recall and they took care of that also !

Service advisor Francis Aboy is very helpful. He explained each item of services to me and let me decide which service package.

Good assistance ! The repairs was really fast, polite employees

Ms Edmonds was very thorough and helpful during the initial contact of getting my car in for serviced. She answered all my questions and was cordial. At picking up my car, everything was listed was completed. I was going to take my car to San Jose Honda but I just couldn't. Once again thank you for excellent service.

Unnecessary charges added. The repair suggested for new car which is not necessary and just for making money suggested. Not recommended

Francis in Service dept!!! great service experience , was very informative, and patient . Im a new Honda owner and not used to all technology in these newer cars , easy fixes and took time explain some settings. Thank U!!!!

As noted in my post, Service Advisor Devron was very helpful going out of his way to search for part so that I would not have to wait for one to be ordered and return when it came in.

I came for an airbag recall for honda fit 2010. Francis Ian Aboy, my service advisor, helped me out, explained about the recall and the process. He was very friendly, professional, and honest. He explained to me in details about the other repairs to be done in my car without being too pushy to get the service through them. He was very respectful about my decision.

My car buying experience was awesome. The sales guy, Vineet was extremely knowledgeable and helpful with everything I was looking for with my purchase. I highly recommend AutoNation & Vineet Bharadwaj.

Exceptional service as always. Covid 19 compliant with all safety precautions.

Very professional interaction. Got the car within estimated time.

I purchased the 2020 Honda Accord Hybrid 3 weeks ago. The buying process was totally different than I had experienced previously. I never felt pressured to do anything. It was an overall pleasant experience

Received excellent service. Saturday appointment time was convenient Service representative provided professional and accurate advise. I will continue to have my Accord serviced at that dealership.

My visit was satisfied they fixed the problem great service I'll give 5 star.

Both the buying process was made very simple and got the deal I wanted and the first service afterwards went very smoothly everything was explained correctly!

Great service experience once again!! Dao from AutoNation Honda Fremont understood the problems pretty quickly and provided prompt service. He kept on following up until all the issues were resolved. I really appreciate the level of dedication which he has shown in serving his customers. Thank you Dao and AutoNation Team!

Very good ,from start to finish. Timely accurate information and reasonable pricing.

Dao has been very good with customer service. He is kind, knowledgeable and very efficient in providing all the services.

My experience with the dealership was superb. The audio unit of my Honda CRV LX was not functioning properly and the dealership replaced the same free of cost.

Service advisor was knowledgeable and detailed in explaining the work. Provided timely updates

I HAD SCHEDULED AN OIL CHANGE AND END UP WITH ADDED SERVICES.

They have provided excellent service. Everyone was courteous and nice, and the maintenance staff was professional. It was a great experience. I would choose this place for car maintenance service next time.

Diana was excellent - she provided a time when it would be completed and kept her word . I like their cautionary measures during Covid 19 . I would like to see more portable hand sanities that are touchless when entering the building and near the bathroom and waiting area

Had a great experience on how my vehicle has been handled . Shoutout to Jessica who had helped out throughout the process with required recommendations. I?d definitely recommend this place.

They have the best Prices in all the Bay Area and excellent service.

They have a great team that works together to get the car for you! I am so happy with my new HRV :) I feel like they asked for what I was looking for and got me just that. They wanted to make sure that I was satisfied. Don & Nadeem were helpful & so friendly. They answered all my questions and went the extra mile to ensure I was happy. Highly recommend them for your next Honda!

I went in a couple of days ago to ask a question about our Accord. It was close to 3pm so I was expecting to make an appointment. Our vehicle was diagnosed and the repair ws completed within 2 hours. I was shocked on how quickly the job was taken care of.

I am satisfied in thier costumer service.they ate nice

Service Advisors professionally handle their assigned task and willing to go beyond expectation to solve service orders , may it be on the technical or financial concern of the client. Great experience during my service visit.

yes. customers expectation is never fulfilled by any .so no way a reliable veheicle you can have but can not believe that they will keep the promise all a little deviation will be there ,but still HONDA IS HONDA

Got my first scheduled maintenance and it was good although it took more than two hours for oil change and some other stuff .

I was with my family, looking for a new car for myself, when we were greeted and helped by Sami Asmatullah. He asked me what I was looking for and brought me right to what I wanted - and for the right price! He was very prompt, made small talk, and was knowledgeable. The whole experience was very pleasant and I could tell that they were working as fast as they could. Sometimes, that's all you can ask for. I'm very appreciative of his work and help. He even got me new floor mats for my car! VERY happy camper :) My thanks also goes out to Don Tolentino for his great work on the finance side. He, too, was able to make small talk and multi-task with great speed. Also, great thanks to Brian Tam for creating an environment that puts the customer's needs first. I can see the work you and your team put into this business.

One of my best car purchase experiences. Loved the friendly staff, support and the Car 😃

Great experience! Great customer service! Kailey and Isabel helped us throughout. Happy with my purchase overall!

Great experience! Great customer service! Kailey and Isabel helped us throughout. Happy with my purchase overall!

Great customer support and good deals and experienced staff

It was a great experience buying a new Honda CR-V 2020 at AutoNation Honda Fremont dealer . Customer service was excellent .Sales Associate (Isabel Gonzalez Solorio ) was the best .She answered all my questions about the car. Very friendly ,very professional . The internet Sales consultant(Don Tolentino ) was very friendly and very professional really helpful explaining each service package in detail that made our buying process easier . I will highly recommend my family members and friends to AutoNation Honda Fremont dealer .Got A great Deal !!!!

I went to AutoNation Honda in Fremont, CA to get my car its first service. Due to COVID-19, I have not been driving as much as I used to, so Jason took a look at my car and assessed any current services that my car needed during that time. I can see that Jason has excellent customer service. He took his time to meticulously evaluate my car and remained transparent in order to establish my comfort of working with him. However, I thought the price just for a tire rotation and an oil change was pretty expensive. I decided to stay and work while waiting for my car to finish its service, I felt indifferent about this experience. The laptop/workstation area was right in front of the restrooms with little space to social distance. Thankfully it was not crowded so I was able to move to a spot that provided enough distance from others. Overall, it was a good experience. I would come back and work with Jason again.

Good service. The Staff are nice and approachable. My car is always taken care of in any way possible.

Good service as usual. Service advisors are always good when it comes to suggesting the services you actually need and not just what the automated maintenance minder states. Saved me money the last visit with services that could wait.

I am so happy with my new Honda Accord! Amen Shokoor helped me get the best deal, everything was the way I wanted and they met my every satisfaction! THANK YOU FREMONT HONDA and Of course Amen Shokoor

Very friend and personable by Mike Johnson, Service Advisor. Recall repair of driver side airbag was done in a reasonable amount of time. Overall, a pleasant experience.

Had a good experience processing a Honda recall for my Odyssey. The staff was courteous and the service went according to plan and they had the car ready ahead of schedule

Excellent service Very smooth process Very friendly

Service and timely repair of my Honda Pilot tires was excellent.

Good experience, stressfree. Would recommend to a friend.

Great service. Very helpful. Answered all my questions

Frank was very helpful and patient. I will definitely seek his help anytime my car needs service

This is the first time I came to this dealer. The parking space is crowded. I waited for almost 10 minutes and no one came to ask how can we help you or if you can an appointment or not. We have to wait. The customer service is very poor. The waiting time for the car to be finished for repair is almost 3 hours. It is much longer than the other dealership,

Great dealer and service by Jessica Robinson my advisor.

Really satisfied...everyone was friendly...Alex, the salesman was very accommodating and patiently answered all our queries.

I had a lot to do with service and recalls and dealership went out of their way to get me in and out ASAP. Also got a free car wash. Service advisor Dianna was fantastic and called me with updates.

Easy and courteous service. Fast and good follow up of service department.

Thank you Honda. Great service and friendly staff.

Interaction with Diana was pleasant and informative. Even though I didn?t have any repairs done she still reset my dashboard light indicator.

Excellent services. I would refer the services to ALL my friend.

While the whole purchasing process was a breeze, the service since has been even better. Super reliable and honest. Jason was great and is honestly trying to look out for you.

The services are good and very professional. Quick and friendly staff ever.

excellent service, friendly staff

Jessica provided excellent customer service and kept me up to date on the status of my car service. I would highly recommend Auto Nation for car service needs.

Dao Nguyen provided a very positive experience. Was very professional and customer needs focused.

Jason Ngo did an excellent job in resolving my airbag recall when I brought in my 2001 CRV. He also sanitized and wash the car free.

Friendly staff and hepful.

good experience, fair price, no run around. Helpful staff

Good service good people response and follow up on customer is good

Satisfied customer here!!staff are accomodating. Happy I got my honda civic in this dealership!KUDOS!

The sales agent Alex was really helpful and took the time to get me the best deal possible! Also, the dealership head finance manager was extremely helpful... big thank you!!!

Great service! Jessica was awesome! She. Was very nice and very knowledgeable about what my car needs, she treated me like I?m a special customer! Always smiling!

Excellent Service. Thank you Honda Fremont!

The overall experience was good. We were greeted immediately after we arrived. The sales person was very patient to find the car we wanted and explained the features. We bought three cars from this dealership already.

All in all service was good,except the carwash part. Not cleaned well.

Frank was very helpful. He helped me on the phone for prices on tires.

I am happy with customer service experience and quality of service.

All my service is performed at AutoNation Fremont and I always request Jessica Robinson as my service advisor. I feel confident that she will make sure I receive the necessary service and for a fair price. She is wonderful!