To be frank, these guys are a bunch of liars and crooks. Here is my experience with this 'great' branch of Honda. I called them recently asking for a quote on a car that I was interested in purchasing (It was a Honda Insight if you must know). I mentioned to them that I had a price point that I had agreed to at another dealership and asked them to beat it. Although initially the sales person said they couldn't beat it (keeping his name private since he's not the offender), he called me back and had his manager on the line as well. The manager said word for word that he could beat the price and to come in to purchase the car the same day. His name was JR which was probably initials / abbreviation for someone. I was very clear and told him to not waste my time if he couldn't beat it, to just say no. The manager (JR) and salesperson said that they could indeed beat it, to come in, and we'll have a deal with no hassle. After spending 40 minutes driving down to the dealership, I check out the car and it's what I want. When I get to the 'negotiating table', immediately someone named Mustafa chats with me and tries to get me to lease the car. I explained to him that I was not interested in leasing the car but in purchasing it. In response he says "But what if I can't beat your price?" I look around in confusion to the sales person and to my friend who was accompanying me that day, and replied "I don't understand, I'm only here because the salesperson and manager agreed to the price". This is when the salesperson jumped in and mentioned that JR agreed to the price. I could tell Mustafa was flustered since no one told him of the arrangement. He walks back to the back office and I see a lot of talking / discussions, then he comes back with a sheet of paper with a breakdown. I look at the price...and it's $1,000 over the price I asked them to beat. Over the phone they mentioned they could do $500 less than the price I stated, so this was $1,500 over what I wanted to pay. I was not amused and neither was my friend. After some back and forth, we agree to the price I wanted to beat plus weather mats included. He goes back, more discussion, and comes out withe same price. Immediately I ask the salesperson why this was happening since he is a really good person to work with. He says that a different manager was handling my sale now, and that it was a no. Mustafa chimes in and says that he's losing money on the price I stated (which we all know is a lie). We're furious as hell. Since this was an incredible waste of my time as well as my friend's, we request to talk to the manager. Boy...this manager, he was one of the most unprofessional people I have met. We go to his office and he's making sandwiches on his desk. He has bread, deli meat, and a jar of pickles. Although he can see the heated discussion taking place outside, he takes his sweet time to walk out to us, wipes his hand on his pants, and sticks out his hand to introduce himself to us. "Hi I'm Jon, what seems to be the problem". I explain to him the issue about pricing. It's like it just went thru on ear and out the other. He immediately blames the salesperson "He must have misunderstood what you said, no promises were made. ". We tell him to not blame the sales person, and he gets super defensive. "I'm not blaming anyone, but you guys are making a scene at my store and if you don't want to do business, you can leave". Not only does he deflect the blame to the salesperson, he tries to turn it on us. He tries to shake our hand, but my friend and I were fed up. We just left. I don't shake hands with cheats. In the end I went to another branch I originally mentioned and bought the car with no shady dealings or hair pulling negotiations. I'll share the dealer in DM if anyone needs / wants to know.
Don Bosco Hu
Jan 8, 2019
