AutoNation Honda
Fremont

Welcome to AutoNation Honda Fremont. We look forward to serving your Honda needs in the Fremont, CA area. Before you stop by for a test drive, be sure to read our happy Honda customer's reviews!

Recent Reviews from AutoNation Honda Fremont

If you are looking for a painless experience when dealing with a car dealership or their finance teams, DO NOT go to this dealer. They have the worst attitude towards customers I've ever seen. We had recently purchased a Honda Clarity PHEV from them. Our displeasure with this dealership came in two instances. The first - What was smooth talk till the purchase process was complete, turned out to be a horrible experience right after. The car makes a lot of noise when switching from when in Gas mode. We got back to their service center only to be told that this is expected behavior and they can't do much about it. I should've checked forums for reviews before making the decision to buy this car, I guess. The technicality aside, the interaction with the sales folk was so sour. "The sale is done and now we care a hoot" is the summary. The second - when we purchased the car, we were told by the dealership that California EV decals would arrive in mail about 4 weeks later. We didn't receive any and we tried reaching the dealership. The receptionist would transfer the call to the finance department and it would reach the voice mail. We would ask to be transferred to the General Manager of the dealership - the lady would say she couldn't. We tried reaching out to the sales folks we dealt with, we were told they couldn't do anything. This ordeal went on for 4 weeks. 4 weeks later, when we literally had a verbal shout down over a phone, the lady walked up to the finance manager and comes back and says, the finance department can't help in this matter and gave us a number that we should reach out to. Reaching out to that number too, was not painless either. After a day of trying and leaving multiple voice mails, the person suggested that they don't handle decals and we should be applying for it ourselves. We would have saved all the energy and time had we been told the same at the time of the purchase. The departments don't seem to how things work around their own dealership. The sales teams don't care a damn once the sale is done; the finance department and the General Manager are Gods - they don't talk to mortals; the call center is a horrible experience all together. I do not recommend this dealership to anyone.

Radha Krishna Srimanthula Feb 16, 2019

To be frank, these guys are a bunch of liars and crooks. Here is my experience with this 'great' branch of Honda. I called them recently asking for a quote on a car that I was interested in purchasing (It was a Honda Insight if you must know). I mentioned to them that I had a price point that I had agreed to at another dealership and asked them to beat it. Although initially the sales person said they couldn't beat it (keeping his name private since he's not the offender), he called me back and had his manager on the line as well. The manager said word for word that he could beat the price and to come in to purchase the car the same day. His name was JR which was probably initials / abbreviation for someone. I was very clear and told him to not waste my time if he couldn't beat it, to just say no. The manager (JR) and salesperson said that they could indeed beat it, to come in, and we'll have a deal with no hassle. After spending 40 minutes driving down to the dealership, I check out the car and it's what I want. When I get to the 'negotiating table', immediately someone named Mustafa chats with me and tries to get me to lease the car. I explained to him that I was not interested in leasing the car but in purchasing it. In response he says "But what if I can't beat your price?" I look around in confusion to the sales person and to my friend who was accompanying me that day, and replied "I don't understand, I'm only here because the salesperson and manager agreed to the price". This is when the salesperson jumped in and mentioned that JR agreed to the price. I could tell Mustafa was flustered since no one told him of the arrangement. He walks back to the back office and I see a lot of talking / discussions, then he comes back with a sheet of paper with a breakdown. I look at the price...and it's $1,000 over the price I asked them to beat. Over the phone they mentioned they could do $500 less than the price I stated, so this was $1,500 over what I wanted to pay. I was not amused and neither was my friend. After some back and forth, we agree to the price I wanted to beat plus weather mats included. He goes back, more discussion, and comes out withe same price. Immediately I ask the salesperson why this was happening since he is a really good person to work with. He says that a different manager was handling my sale now, and that it was a no. Mustafa chimes in and says that he's losing money on the price I stated (which we all know is a lie). We're furious as hell. Since this was an incredible waste of my time as well as my friend's, we request to talk to the manager. Boy...this manager, he was one of the most unprofessional people I have met. We go to his office and he's making sandwiches on his desk. He has bread, deli meat, and a jar of pickles. Although he can see the heated discussion taking place outside, he takes his sweet time to walk out to us, wipes his hand on his pants, and sticks out his hand to introduce himself to us. "Hi I'm Jon, what seems to be the problem". I explain to him the issue about pricing. It's like it just went thru on ear and out the other. He immediately blames the salesperson "He must have misunderstood what you said, no promises were made. ". We tell him to not blame the sales person, and he gets super defensive. "I'm not blaming anyone, but you guys are making a scene at my store and if you don't want to do business, you can leave". Not only does he deflect the blame to the salesperson, he tries to turn it on us. He tries to shake our hand, but my friend and I were fed up. We just left. I don't shake hands with cheats. In the end I went to another branch I originally mentioned and bought the car with no shady dealings or hair pulling negotiations. I'll share the dealer in DM if anyone needs / wants to know.

Don Bosco Hu Jan 8, 2019

This is the worst dealership I've ever had to deal with. 1) I purchased a used vehicle and right from the get go when I test drove the vehicle I turn on the AC and notice that it was blowing hot air. 2) Dale which was the guy that was showing me the vehicle said that they would fix the AC at no extra charge, I trusted him and I went for it and proceeded with the purchase. 3) The next day I went back to sign paperwork and pick up the vehicle, I was now dealing with Moe Afschar from customer financial/ service manager. 4) Upon signing paperwork I confirm once again with Moe if the AC would be repaired and he said yes and gave me his word, so I trusted him and continue with signing of the paperwork. 5) A few days later I called/txt him on direct line, no anwser and left voice mail. Called/txt his main line, no anwser and left voice mail. Never once did he contact me...my fiance also contact him by phone/txt and no answer. 6) Eventually I got tired of waiting on Moe to return the call so I decide to take things upon myself and I took the vehicle to the service department, I met Dianna Romero and she helped me out. 7) Dianna told me that the vehicle would stay over night and I was provided with a car rental. She explained to me that the technicians would do a diagnostic and if it needed freon they would add some and run some test. And if that didn't work they would have to replace parts from the AC system. 8) The next day Dianna calls me and says that the vehicle is ready for pick up. she also explained that they added freon and tested the AC and it was blowing cold air. 9) I picked up the vehicle later that day and drove off happy knowing that the problem had finally been taken care of. about two days later I turn on the AC and once again blowing hot air. 10) I immediately contact Moe and once again no answer...I decided to take the vehicle once again. When I got there I talked to Dianna and she then said that I would have to pay $189 to get a diagnosed and if repairing was needed that, that would fall under my expense. 11) I was extremely upset that I was being charged for something that should have been fixed before the vehicle was ever put on the lot for sale. I text Moe and as usual no anwser. I walked in to the dealership and left a message with one of the employees there to have Moe call me. 12) Later that day I received a call from Mustafa the used car manager, he asked what had happened and I explained my situation, he said not to worry to bring the car and that I wouldn't get charged a single dime. 13) I took the vehicle that same day and Dianna helped me out. She said the vehicle would stay over night. And I asked if she would provide me with a rental and she straight up said that the rental was a one time courtesy from Honda and that I would have to pay out of pocket...I couldn't believe her level of customer service was beyond unsatisfactory. 14) I had to be picked up since Dianna refused to provide me with a rental, the next day she calls me and informs me that the vehicle would stay an extra night and that she would then provide me with a rental in which I had for about 4-5 days. 15) I also asked Dianna to please call me with updates or when vehicle was ready for pick up, well that never really happen just about once or twice in the beginning. I had to call her to get an update. 16) Most recent case was that a part called the wheelhouse molding came out flying when I was driving on the highway. I call/txt Moe...no anwser. Took like 3 calls later for me to be able to talk to him, he answered and I explained to him what had happen on the highway, he said to send a picture of the part and that he would forward it to Mustafa. 17) I've been calling both Moe and Mustafa for 2 days now and I leave voice mails but they don't return my calls. 18) Overall experience with AutoNation Honda of Fremont has been absolutely a joke, a horrible experience and careless of their customers. I hope management can take this into accountability and be able to fix all of the issues my vehicle has had in which by the way AutoNation claims they perform a 125 point inspection...I don't think that happen in this case. also I live in San Jose and for me to keep driving back and fourth and taking time off from work is killing me, gas and mileage is being wasted. 18) Overall experience with AutoNation Honda of Fremont has been absolutely a joke, a horrible experience and careless of their customers. I hope management can take this into accountability and be able to fix all of the issues my vehicle has had in which by the way AutoNation claims they perform a 125 point inspection...I don't think that happen in this case. also I live in San Jose and for me to keep driving back and fourth and taking time off from work is killing me, gas and mileage is being wasted.

Jonathan H Vargas Sep 8, 2018

Hi There, Reson for visit: AC fan was always on when the ignition key was on Honda AutoNation Fremont Issue : 1- Wrong diagnostic which cost me more 2- more than 2 times for fixing the issue and unnecessary I bought costly parts which was not needed at all Fremont AutoNation Honda did recently do a diagnostic for my car for "AC fan was always on when the ignition key was on"issue. After diagnostic ,they suggested me a replacement of "Dashboard Fuse Box" and it will cost around more than $1800 ( fuse box $600 ++ '38200-SNA-A32'+ $ 1200 labor ). Then I have asked other Honda Dealers (Steven Creek and San Leanadro) because I felt it is too costly. Honda Dealers (Steven Creek and San Leandro) told me total cost will be around $700 ($480 for fuse box +$ 228 labor cost) only. Due to the huge price difference, I have shown my car Honda-Steven-Creek, they believed the diagnostic of Honda-AutoNation and replaced the dashboard fuse box but it did not solve the issue so Honda-Steven-Creek did again diagnostic of the car. They found that the issue with AC Controller (Knob) and I have updated these details to Fremont AutoNation Honda . Fremont AutoNation Honda asked to me come and show the car show they can see if diagnostic was wrong . Once I reached to "Fremont AutoNation Honda" and they asked to first fix your car by installing new AC controller then they will do the check if their diagnostic was wrong. After multiple discussion, I lost the faith on "Fremont AutoNation Honda" so asked them how they are going to do the diagnostic after fixing the car by installing new AC controller. They said that once the car is fixed then they will put the old fuse-box and will check the still AC works as expected or not. Mr. Philip said that if a diagnosis was a problem then "Fremont AutoNation Honda" is going to pay me back all money (Fuse box price + all labor cost + diagnostic cost). After this , I asked "Steven Creek Honda" to install the AC controller, they did and AC started working as expected. Then I asked them to install old dashboard fuse-box and take out the new dashboard fuse-box so "Fremont AutoNation Honda" will not able to play the blame game and was not in a situation to believe "Fremont AutoNation Honda". Afterinstalling the old dashboard-fuse-box also AC works as expected without any issue which clearly dictates that the diagnostic was wrong . Then again I met with Mr. Philip/Joe and explained the details and shown the all receipts and service performed by "Steven Creek Honda" after all discussion they had paid to me only (diagnostic cost + labor cost done by Steven Creek). They are not ready to take new dashboard-fuse-box and return the amount for this. I shared all details to Joe/Philip but did not get any response back till now. Please help me and advice me accordingly. Regards, Manoj Honda Steven Creek did not take back the fuse-box. Inbox x Manoj Upadhyay Attachments Fri, Jun 29, 2:45 PM (12 days ago) to KohistaniJ Hi Joel, Thanks for helping me and I have got the labor/diagnostic amount but Honda Steven Creek did not take back the fuse-box. As discussed, I tried to return Dashboard Fuse box (38220-SNA-A32) to Honda Steven Creek but they are not taking the parts because it was electric part, it was used at least few days in car and it was not taken out (because I have to pay additional money for swapping the fuse box + restocking fee) immediately after they found that it did not solve problem . Please find the attached receipt for Dashboard Fuse box and please return receipt amount money to me. Please advise me accordingly and what are the options for me. Regards Manoj 4089301743 On Mon, Jun 25, 2018 at 11:06 AM Manoj wrote: Hi Joel , I tried so many attempts to reach but no luck . I am available on 4089301743 and today I talked with Philip . It seems that he is playing with words and messing me both side (with time and money) . Hard to believe Regards Manoj 4089301743 Sent from my iPhone On Jun 23, 2018, at 10:21 AM, wrote: Dear Manoj: My name is Joey Kohistani and I'm the General Manager of AutoNation Honda Fremont. I'd like to check in with you and ask how your experience with us has been so far. Our team is here to help, and I'd like to make sure you've had all your questions answered about the 2006 Honda Civic. I also would like to offer my personal assistance to help make sure you are treated right and to help you find the right vehicle for you. It's very important to me that we meet your expectations, so I'd like to hear about your experience - good or bad. Feel free to email me at KohistaniJ@AutoNation.com or call me directly at 510-445-5300. Sincerely, Joey Kohistani AutoNation Honda Fremont 880 Fwy @ Auto Mall Pkwy (head west 1/2 mile) 5780 Cushing Parkway Fremont, CA 94538 510-445-5300 KohistaniJ@AutoNation.com cust# 67443103 Ref: 188745-PRD01\CRMPRD,49176 Attachments area Manoj Upadhyay Mon, Jul 2, 9:04 PM (9 days ago) to KohistaniJ Hi Joel, I need your help on this matter and please advice me what are options I have . Regards Manoj 4089301743 Kohistani, Joey Mon, Jul 2, 9:18 PM (9 days ago) Me or Phil will get back to you on this soon. From: Manoj Upadhyay Sent: Monday, July 2, 2018 9:05 PM To: Kohistani, Joey 6:38 PM (2 hours ago) to Joey, Phil Hi Joel/Phil, Please advice me accordingly. Regards Manoj

manoj76 Jul 16, 2018

TERRIBLE. AWFUL. THEY WILL INSULT YOU. What hapenned there? Me and my wife went to shop for a Honda CRV on Sunday 29th Oct. On the gate was greeted by a salesman to whom I told my requirements and interest in a particular model and color. We liked one car but it had this Ivory interior and since we wanted a dark interior we started discussing if we can get the interior customized. Since the discussion was going on, this guy , Andres or Andrew ( I forgot the name) , the manager of the salesman, started pushing the salesman to handle other customers. 2nd time he came and we asked him if there are any further discounts available, to which here are his words: "DO YOU THINK THIS IS SOME KIND OF GAME YOU ARE PLAYING HERE, I GOT YOU THE MAX DISCOUNT" We didn't liked his comment and thought he might be Joking or something so we ignored it. 3rd Time: We were asking some questions to the salesman to which he was not sure, so he called Andrew ( or Andres) again. Now this time he started YELLING : Andrew ( or Andres) : " GUYS, DO YOU WANT THIS CAR OR NOT? YOU HAVE WASTED A LOT OF TIME AND WE HAVE OTHER CUSTOMERS WAITING" Me: " why are you yelling? " Andrew ( or Andres) : " I AM NOT YELLING, JUST BUY THE CAR OR DON'T BUY IT" Me: "Lower your tone. Why the hell you are talking like this" Andrew ( or Andres) : " DON'T YOU USE THAT WORD WITH ME. YOU HAVE ALREADY BEEN HERE AND NOW YOU ARE WASTING OUR MORE TIME" (We never visited Fremont Autonation Honda for this car. ) Me:" I never visited this showroom before and what do you want to throw us out of the dealership now?" Andrew ( or Andres) : " YOU ALREADY WASTED ENOUGH TIME OF XXX OVER THE EMAIL" Me: " Really, now you are blaming me wasting the time of the salesperson the email" He said nothing and we stormed out of the dealership. What he was thinking? He can just force us to buy a car? The Salesman came running behind us and said " Sorry about what happened Inside, I can get you more discount" Me: " Sorry it's not the discount, it's the way he is acted inside" That guy spoiled the Car buying day for us. We felt so insulted. I wanted to complain about him to his manager but I don't know how to reach out. We felt so insulted going to that dealership and I will never recommend any one going there. AWFUL and INSULTING EXPERIENCE.

Himanshu Nov 7, 2017

Made an appointment for 9:15 AM on a Saturday morning for a recall replacement for an airbag issue. This facility is a bit disorganized when it comes to the service department. You pull into the service area, but there aren't any signs that designate appointments/non-appointments, etc. I just pulled in not knowing if I was in the right area or lane, etc. (I've never taken my car to a dealership for repairs, I own a shop so I do my own repairs but this was mandated recall). Sat in my car for about 30 minutes before a manager could come out and talk to me; I was told by one of the associates/mechanics that there were several people ahead of me so it was going to take a while... Seems odd since I made an appointment. David who assisted me was efficient, nice and very professional. He went over the repairs and asked if there were any other issues I felt needed to be addressed, he gave a realistic estimate of the length of time to complete the job and asked if I needed a ride anywhere. He called a couple of hours later, letting me know my car was ready for pick up. I went back, not knowing that I was supposed to see the same person who assisted me in the first place (again, no signs, or directions for first-timers). After standing near the desks, making eye contact with several managers and no one asking if I needed assistance, I found David who had helped me earlier. David went over the completed repairs and the results of the multi-point inspection. He pointed me to the cashier and told me that they would complete the process and bring my car around. I watched as the cashier completed the paperwork and asked for an associate to come bring the car around. I watched him grab my keys and said he would meet me outside on the right. I waited outside for 10-15 minutes... then I noticed my car was already in the parking lot, windows down. I looked around for the associate who had my keys; couldn't find him. I saw another associate who had just pulled up someone else's car and asked him to find out where my keys were so I could leave. I waited another 10 minutes and no one came back. I walked back into the office and found my keys on cashier counter, laying on someone's stack of paperwork. I just grabbed my keys and walked out. Everything was fine with the service up until that point. I don't know if the repairs were done properly but it's regarding the airbag so I hope to never find out. I was very appreciative of David's thoroughness, polite customer service and the fact that he did not "mansplain" anything to me. If I had to go back to the dealership for anything, I would want to only deal with him again.

Helen Gordon Jul 10, 2017

Where do I even begin with the accolades? One of my best friends, who had recently purchased a Honda Civic from Autonation Honda of Fremont, referred me to Benny Echols. She raved and raved about his professionalism, attentiveness and most importantly, his integrity. Shes really great at reading people and is a shrewd business-type, so I went on her word to meet with Benny. I trusted my friend before, but now I would even trust her with my new Honda Civic! She was spot on about Benny! He provided me with platinum level customer care - is there anything more prestigious than platinum?? Benny was transparent and kind without any of the sleazy shadiness or phoniness most commonly attributed to car salesmen. In fact, he was a delight to interact with while he worked tirelessly in my best interest to ensure my car selection and price were the absolute best for my personal taste and budget I got the most amazing deal! For the amount of attentiveness he provided, you wouldve thought I was in the market for a high-end Ferrari! Hamid Helmandy in Finance continued the elite care Benny had provided. My last car buying experience was unpleasant to say the least, but Hamid put me at ease and destroyed all my old notions about car dealership finance managers! He was absolutely amazing and didnt try to pressure or take advantage as some are known to do! A true testament to my esteem for Benny, in less than 2 hours after purchasing my Honda Civic, I had already referred him to 5 friends/family members who will be in the market for a new vehicle in the upcoming month. Because of my stellar experience with Benny and Hamid, I can honestly say that every single person in my vast network will know about Autonation Honda of Fremont and Benny Echols. If youre in the market for a new Honda, do yourself a favor and see Benny Echols and Hamid Helmandy at Autonation Honda of Fremont! You wont regret it! Thank you sooo much guys!

Yvette_P Mar 28, 2016

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