Michael was very friendly, great customer service. He explained thoroughly of what was going to be done and how long the process was going to take. Despite getting my service done during one of their most busiest hours, he kept up a positive attitude. This service location took care of my car without any damages (I did my inspection) and did so faster than I expected. I’m going to continue to use this location for my future car needs.

As always I was greated with smiles and I felt a little pampered. Alex was wonderful, explained everything to me. He showed me where I could relax while waiting for my car. What a treat they had coffee and donuts. My car was done in enough time that I felt like they did a good job and not too long of wait where you wonder if they forgot you were here. I have found that Autonation is truly there to help and take the time, (even on busy days ) to answers even the craziest of questions. I gave 5 stars but add, a plus, plus.

Service advisor was awesome. In fact he was able to expedite the service (I did have an appointment). Great service, great turnaround.

Most disrespectful staff I have ever seen in a showroom.

>>after spent more than $1K for the alternator replacement >>my engine check came up, again it will be more than $1K for the >>solenoid fix. >>I will not go back for sure!!!~ I was in the dealership for alternator replacement, and this reminds me the extremely bad experience I had 3 years ago I should have listened to the AAA towing guy, don't go to this dealer for service, I was quoted for more than $1,000 (before tax) for the parts and labor from a service adviser , let me know if anyone wants to know the name I have to called back and tell her the average cost for Honda dealer with genuine Honda parts is around $700 since my van is already towed and I don't have time to tow it again, we settled for a little bit over $800 for alternator replacement and this is after HUGE discount in my opinion, the service department of this dealership is very dishonest and not trustworthy.they will charge you outrageous labor cost for a job enough said, I learned my lesson and will not come back to this dealership last but not the least, for such an expensive service, I was declined shuttle service to go to work ( less than 5 miles) because no shuttle service after 3 PM, I have to arrange my Uber when the service is completed, I requested the shuttle service but it won't come until 1 hour later, I then arranged the Uber again

Ilya Vishnevskiy is fantastic. He offered us a very competitive price during our email communications. And he was really helpful on site too, and explained all the details he knows about the car. Quick, no non sense, knowledgable and warm. Will definitely recommend Ilya and this place to anyone who wants a new Honda.

Very dissatisfied with the way their Service Advisors take care of their customers. AutoNation Honda of Fremont should provide proper customer service training to their SAs especially Areana Troche and Robert Gonzales (whom I dealt with on March 16, 2019) to be more polite and service oriented to their customers. My SA did not explain post service work and did not call back after I left 2 voicemail messages. Customers are people who patronize the business so they should be treated with respect and excellent service, Otherwise, this dealership would be losing valued customers.

First time having Diana as my Service Advisor. This is my 4th visit ever to AutoNation Honda as my car is only over 1 year old. Diana treated me well and kept me updated during my wait in the show room.

Sami was the best ! He helped us with everything and made sure we left out of there happy !

Jessica is WONDERFUL always on point!!!!!

Never been and never will.

Purchased my certified accord 2016 a week ago. Happy with overall experience. Reasonably quick and hassel free. Zakie took care of my financial docs without pressurizing to buy anything extra other then what I want. I really admire this. Ceaser and Samuel were also helpful. I recommend this dealship for your next purchase. Thank you.

Too pricey, too slow. It takes me 8 hours to fix a simple problem

Very good experience with Nelia! As soon as I arrived, I was test driving the car I wanted within the first 10-15 minutes. She was very knowledgeable about my car and all it’s features. I would definitely purchase another car from her and recommend to all my family and friends.

Fantastic!!! Purchased a new 2019 Honda Accord on 2/10/2019 and Never experienced better customer service from any car dealership ever. The AutoNation Fremont Honda Team is the Best in the Bay! Prior to purchasing from Fremont location we visited 4 other Honda dealerships. Great Job Fremont Honda..

George and Shaheen at the Fremont AutoNation were both a huge help. They made us feel right at home and helped us find a perfect car for our family. I am recommending them to everyone in need of a car.

When I got the lease on my car the sales associate was not honest regarding rates and pricing options. I got rushed into a purchase and overpaid for a car with minimal features, which I should have gotten a better deal on. however when I went to buy out the vehicle the finance staff was straight to the point straight forward and transparent. They even gave me a discount on interest rate by lowering it by half from 14% to 7% was relieving and reduced the stress of financing; made it easier for me to build credit, especially being a college student and working part time.

We made an appointment 2 days before visited. Sales called 1 hour before appointment, says he is not available. He want me to come on Monday? (Like I don’t have to work) Before this disappointed visit, we visited twice without appointment and their front door sales stop us to get in says no accord 2.0t available, you can go home or find somewhere else. AutoNation BMW never did this to me. What’s wrong with their Honda? (Update) We finally decided to go to another Honda dealer. Guess what? We can test drive without appointment. At lease they let us enter the store.

George and Shaheen at the Fremont AutoNation were both a huge help. They made us feel right at home and helped us find a perfect car for our family. I am recommending them to everyone in need of a car.

All of the service department employees here are very friendly and extremely helpful. My service advisor is Ed and he's the great! He's very knowledgeable. I came in for an A service and he had it completed quickly.

Good and quick service.

The advisor, Edward Hardy, was very helpful and professional. My car was serviced in a timely manner.

Great customer support.

I get my honda accord service everytime here at autonation honda. Amazing fast service stations. Great staff. Explain you the quote well and mever give unnecessory service items. Always recommend genuine service plans.

Autonation Honda was very helpful in trading in two vehicles and purchasing an new Honda Civic Sport.

I called to check to see if a car was on the lot, and promised to be called back in 5min. I received no callback, and when I called again, the same guy (Sam?) answered and was very rude as if I were wasting his time. Not a very good way to make first impressions with a customer.

The experience was amazing. I got helped from salesman Vinh. He was going above and beyond his ability to assist me to getting a brand new Honda Accord Sport 2019. His 17 years+ knowledge in the industry amazed me. Vinh was really patient, and showed no pressure to hurry to seal the deal. In addition, Henry from financial department was really friendly and thoughtful when we were discussing care package options. I was content with the price I received and the services that came with it. No one was rude to me or my cousin. I am giving both Vinh and Henry 10/10 stars for their professionalism and excellent services.

I called to check to see if a car was on the lot, and promised to be called back in 5min. I received no callback, and when I called again, the same guy (Sam?) answered and was very rude as if I were wasting his time. Not a very good way to make first impressions with a customer.

I am a first time car buyer and everyone who helped me during the process was amazing! From helping me choose which car, financial options up until I left the dealership. Thank you to everyone who helped me and my father during the process!

Nice place. Lots of variety of vehicles.

Got the car on Mar 2nd 2019. The experience at dealership was amazing. I got helped from salesman Vinh. He was going above and beyond his ability to assist me to getting a brand new Honda Accord Sport 2019. His 17 years+ knowledge in the industry amazed me. Vinh was really patient, and showed no pressure to hurry to seal the deal. In addition, Henry from financial department was really friendly and thoughtful when we were discussing care package options. I was content with the price I received and the services that came with it. No one was rude to me or my cousin. I am giving both Vinh and Henry 10/10 stars for their professionalism and excellent services.

Robert Gonzalez really took care of me during my visit for a multi point inspection. He was immediately so welcoming and made me feel confident for choosing AutoNation in Fremont. I’ve been to other locations in the South Bay and haven’t received the same quality customer service that Robert offers. He was thorough in his explanations and reassured me that he was always available if I needed help or had any questions. Thank you Robert and Kelly for making my visit a smooth one!!

Went in Sunday afternoon looking to lease a new car and walked out with a 2019 Honda Accord. Received terrific service from sales associate Vanecia, who answered all of my questions and offered helpful suggestions on what I may be looking for.

Alexis is amazing. He offer me a great price and the service is also wonderful. Lucky to choose AutoNation

Robert Gonzalez really took care of me during my visit for a multi point inspection. He was immediately so welcoming and made me feel confident for choosing AutoNation in Fremont. I’ve been to other locations in the South Bay and haven’t received the same quality customer service that Robert offers. He was thorough in his explanations and reassured me that he was always available if I needed help or had any questions. Thank you Robert and Kelly for making my visit a smooth one!!

I am a first time car buyer, Amen and Henry both made this a great and memorable experience. I wasn?t sure how the process worked but Amen helped me with car options and meeting my needs by asking what I was looking for in a car. Henry was great when we were discussing my financial options, I am happy with the price I received with the services that came with it. No one was rude to me or my father, who came along and helped me. Overall, my experience was great, I will be referring this to my family and friends if they are looking for a new car or if they are first time buyers. Another gentleman, I forgot his name, but while they were cleaning my car and I was waiting he kept me company and he was super fun to converse with, great service.

Went in Sunday afternoon looking to lease a new car and walked out with a 2019 Honda Accord. Received terrific service from sales associate Vanecia, who answered all of my questions and offered helpful suggestions on what I may be looking for.

I went to purchase a 2019 Honda Civic the sales man that helped me was terrible I had the worst experience purchasing a car he was not even explaining anything he just showed me one car I had told her what I wanted in the car to be done and he was like OK didn?t do any of it I kept calling him the following day after my purchase and he wouldn?t even answer my calls the worst dealership

Seemed really eager to help me out with choosing what car was best for me. Would recommend.

Service Agent Areana provided prompt service, met my expectations as a client and represented AutoNation Honda with highest professionalism. AutoNation Honda service technicians provided excellent service. 5 out of 5!

I've bought a car Honda Accord EX-L, 2019 from AutoNation Fremont. The staff ( seller Najim M. with his manager and the financial officer), was very king, professional, and very operative ! I've made 21 miles to get the deal with them ! I'm happy with my car, ... great experience, ... great people !!!

Great Customer service!

Great staff! Very friendly knowledgeable. No pressure put on us at all to buy.

I went into there to buy a used car they listed on line for sale , l looked it over and made an offer, they told me that the car needed to be smog & safety checked which is perfectly understandable. After several follow up phone calls which I had to initiate, I had little to no help from my sales person, I arranged to buy the car 3 days later and pick it up.I arrived at the Autonation Honda and found the car had not been washed or cleaned in anyway..... I asked the sales person you knew I was coming in to buy the car and it's dirty why did you not have it cleaned ??? He said nothing...... I understand I'm only buying a used car from Autonation Honda and customers like me are probably pretty low on their priority list.

Great customer service and diverse selection of cars!

Great service, helpful employees

Great sale service from Nelia Yates. She made this car shopping experience easy and comfortable. Highly recommend her when you go to this dealer. Also highly recommend George Mendioro, customer financial service manager, to fulfill your financial needs. He didn't push us into buying anything, but simply explained his recommendation, and let us as consumers made informed choice.

Everything was great and all of my questions were answered.

Terrible service and professionalism. They dont pick up the call 99% of the time, you keep dropping them messages and emails, they dont care a tiny bit.

I went to this place today. I met the salesman Marquez at the door. He was v amiable and corporative at the beginning. I just went there to check out pre-owned cars. But he showed the 2019 Honda Accord Sport to me and was really considering a purchase. But, the salesman wanted to make the deal on the same day itself. It was late at night and I realized I wanted to inspect the car in the daytime. The lane detection feature wasn't working for me when I test drove the car. So I wanted to try again the next day during daytime. But the salesman flipped out saying I was being inconsiderate. I really was going to go tomorrow and make the final purchase. Marquez became extremely rude and wanted to kick me out of the dealership, just short of resorting to profanity. Overall I was extremely disappointed with the experience. Although, the salesman did give me a good deal, I just wanted a day to think over it as $23000 for the car is not penny change for me. I'd not advise you to buy from him, unless if you want to buy the car the same day; he'll give you a decent price.

I had very good experience bringing in my Honda Odyssey in for a recall service. Arrived about 15 min before my appointment time, and was greeted by service advisor Michael Thomson within a few minutes. Shuttle ride was smooth and the driver was polite. Got the car serviced with complimentary car wash within 3 hours. I picked up the car from Michael without any issue around 6pm. Overall, great service!

arianba was very helpful and kept me informed throughout my appointment.she is an asset to your company

Nice service

People are nice.

MR AMEN AND FINANCIAL DEPARTMENT ARE GREAT. I RECOMMEND TO BUY HONDA PILOT.THE BEST DEAL IN MY LIFE

I had a good buying experience with this dealer. I was able to purchase the vehicle that I was looking for for a great price.

Really helpful team with good buying options/pricing for their vehicles

The reason I am writing this second review is because of the customer service dissatisfaction from, Alexis Vazquez Moreno. While we were exchanging emails in regards to myself buying a car, his responses were aggressive, malarkey and unwilling to negotiate. He thought by beating an offer quote from aanother competitive dealership, he can earn my business. A car salesman, whether traditional or internet, must remain calm and reasonable and patience with a potential buyer. This person had thought aggression achieves victory when in fact it only leads to ruins.

Amin was very helpful and nice to work with!

Went for buying a Honda Civic after talking to sales guy named Abdulla. Oh man, he was so pushy that he almost pushed me from Autonation Fremont to San Jose within an hour. He wasn't negotiating and was quoting a far higher rate than other dealers and was literally forcing me to fill credit form. His manager Diego was no better and was behaving as if they manufacture Honda Civics in their factory and I won't get it elsewhere if I miss it that time. Somehow I escaped from their cluthhes and they didn't stopped messaging or sending credit forms even after mentioning I am not interested. Won't ever recommend anyone for new car buyinv here better go to Stevens Creek or Anderson.

Excellent

As usual, excellent service. Mr. Hardy, one of the service advisors at AutoNation Honda, helped me a lot. He and the guy who fixed the problem with my tire were knowledgeable.

If you are looking for a painless experience when dealing with a car dealership or their finance teams, DO NOT go to this dealer. They have the worst attitude towards customers I've ever seen. We had recently purchased a Honda Clarity PHEV from them. Our displeasure with this dealership came in two instances. The first - What was smooth talk till the purchase process was complete, turned out to be a horrible experience right after. The car makes a lot of noise when switching from when in Gas mode. We got back to their service center only to be told that this is expected behavior and they can't do much about it. I should've checked forums for reviews before making the decision to buy this car, I guess. The technicality aside, the interaction with the sales folk was so sour. "The sale is done and now we care a hoot" is the summary. The second - when we purchased the car, we were told by the dealership that California EV decals would arrive in mail about 4 weeks later. We didn't receive any and we tried reaching the dealership. The receptionist would transfer the call to the finance department and it would reach the voice mail. We would ask to be transferred to the General Manager of the dealership - the lady would say she couldn't. We tried reaching out to the sales folks we dealt with, we were told they couldn't do anything. This ordeal went on for 4 weeks. 4 weeks later, when we literally had a verbal shout down over a phone, the lady walked up to the finance manager and comes back and says, the finance department can't help in this matter and gave us a number that we should reach out to. Reaching out to that number too, was not painless either. After a day of trying and leaving multiple voice mails, the person suggested that they don't handle decals and we should be applying for it ourselves. We would have saved all the energy and time had we been told the same at the time of the purchase. The departments don't seem to how things work around their own dealership. The sales teams don't care a damn once the sale is done; the finance department and the General Manager are Gods - they don't talk to mortals; the call center is a horrible experience all together. I do not recommend this dealership to anyone.

I have been a returning a customer for service since I purchased the vehicle form Auto Nation Fremont. In the past you have always provided excellent service till this last service visit. I was not happy as I waited at the head of the line while 5 other vehicles pulled into service bays next to me and to my rear. They made contact with a service advisor almost immediately . I waited 18 minutes and only after I walked into the service area and asked to speak the Manager. I was told he was not available and would be paged. I waited by the door and then met your service advisor Edward Hardy. I want you to know he saved your bacon, as the most apologetic and gave me excellent service. You have a good employee there, I would hang onto him as he is your front line in building your credibility. I received the best service and spent a few dollars in getting my vehicle serviced and back up to par. Be sure and advise him of this note as he deserves the credit for saving a possible "negative" review. Thank You. H. Romero

Appreciated a quick check in this time, after experiencing a very long wait, even with an apointment, during previous visits . Our old van had a lot of possible (expensive) repairs come up all at once. Our advisor, Lily, was awesome about helping us figure out what really needed to be done this time, to make the car safe to drive, and what could be done next time. Felt like I was dealing with an advisor with integrity.

My experience in Honda nation was so wonderful, there services and commitment is 100% appreciable. Sales person George was exceptional guy with auspicious services and the finance officer Henry was so knowledgeable and he offered us warranty that is great with the beast( Honda CR-V 2019)we bought. I would definitely recommend this place to add new vehicle in your family.

Got a coupon in email for complementary service like checking brakes, wipers, fluids, etc. Made appointment to bring the car. I was told it is two hour process and I will be given a ride back to my home. When I brought the car to the dealer, the agent did not know what I was talking about, had no clue about the complimentary service offered and insisted on seeing the email. After I showed him the email, he said, this is a visual check only and will only be 20 minutes and I can wait. It took them close to two hours as originally estimated. The agent was rude and did not know even simple things about the car. When I got the car, they did not wash and did not even remove the plastic cover and the paper floor mat they put in the car.

By stopping to cheat their gullible customers into buying all sorts of warranties, which do not at all correspond to what they convey verbally.

The service was great. Friendly agents who explained the paperwork quite clearly. When I was having difficultly with my card, they drove me to the nearest branch of my bank to solve the issue. If you're trying to get a new car you should definitely take a look here.

I worked with Vinh Nguyen, everything went great and he worked hard to get me a great deal. He also got the car together quickly and as soon as I was done in finance, the car was gassed and ready to go.

Went to Honda of Fremont for an oil change. Mike had me in and out of there in 25 minutes! Everyone was very friendly and helpful

Service is amazing! Look for Michael Thompson, he is a superb service agent, he took me in, gave my car minder info, rolled the vehicle in for repair and services, in two hours (with my appointment) the car was done and rolled out of Honda with a great feeling knowing that i was in good hands. Mike is very professional, friendly and makes you feel at home. He is very easy to talk to and no BS. Very straighforward at the same time very knowledgeable. I will recommend him to my friends and relatives. I always have good thoughts about Autonation honda. From The car dealership to service; they are just awesome! Kudos to Mike Thompson and Alan Fernandez!!!

Great service and friendly staff!

I thought the process of buying a car was very easy here, but have since been soured with the customer service after my purchase. When I was reviewing my paperwork from the sale, I noticed my payment was way higher than expected. When reviewing my contract I noticed the finance guy I worked with added more warranties than I agreed to. I reached out to correct the issue and got an explanation stating that he gave me all the warranties at a discounted price so he could make more commission on the sale, but the total amount paid was the same. I requested the paperwork we looked over together to see if that was really the case and he said he would send it that night. I waited days and nothing was sent. I reached out multiple times and didn’t get a response for about two weeks. When I finally heard from him he gave me the same explanation but did not send the paperwork. After another week, and many many emails and phone calls, he finally sent some type of paperwork, but not the one I was requesting. At this point I felt like I was getting the run around and was so frustrated that I just wanted to cancel all the warranties. He said he would not be able to cancel two of them. Two that I did not sign up for but he added for his commission. It has almost been a month since I purchased my car and this issue is still not settled. I cannot get a hold of him to cancel the warranties so now I am forced to drive down to the dealership and hope someone will help me. This whole experience has been extremely frustrating and disappointing.

I went in for routine maintenance and the service was great. Very professional treatment.

I went in for routine maintenance on my Honda Civic and the service was great. Very professional treatment.

Very bad service, they took the payment and didn’t send it to Honda, the car was dirty when I bought it, they didn’t do their work, spending more than 2 hours doing the paper work after that they didn’t do it well and I didn’t receive any mail from them and I don’t have account with Honda for more than mouth. The worst dealer ever. For the second time the worst customer service ever I bought a car for 3 months right now and I didn’t receive my registration papers or the plate number till today + they said we’ll call you and nobody call

I had my Honda CR-V and CR-Z serviced at AutoNation Honda Fremont and was extremely satisfied with their service. Lily Tran was my service advisor and I've been going to her for years. She cares about her customers and works hard to make sure everything is done right. She knows I'm fussy about parking next to other cars, so I think she went out of her way to tell her mechanics to park my CR-Z away from the normal parking spots which are kind of tight. Thanks for caring Lily!

Everyone was very helpful and friendly! Service was quick and efficient. I was very happy with my overall experience!

Quick and helpful. Drop off my car for a service and it was done before the promised time. Sales Consultant(s) are also very attentive when they see you checking out cars. It won't be hard to find a representative when you have a question to ask.

Omar, Khal, and Jay worked very hard to get us into a lease we could afford, I would not hesitate to recommend them and their team of professionals, they took the pain out of buying a new car A+

Great service, very upbeat; they went the extra mile and completed everything they said they would in the projected time.

Great customer service and very friendly

Omar, Khal, and Jay worked very hard to get us into a lease we could afford, I would not hesitate to recommend them and their team of professionals, they took the pain out of buying a new car A+

I hate going to dealerships in general BUT everyone was nice, the pressure was low and we got the deal we wanted. So all said try them. Got a very good deal (if you have high credit) just be ready to be there for 4ish hours. Also use Vinh Nguyen for your rep....he was great!!

给我们介绍车的是一位年轻小伙子（from Pakistan） From 1:00pm —9:00pm ,他的服务一直很好，解释很到位，就算途中砍价的时候，他也依然很好服务.必须给个赞，名字好像是“Amit”?

Kent was very informative and enthusiastic which helped me make my decision on my new CR-V. Great service!

Always fast and courteous service. Service advisors are honest about what my car needs, and make sure I get the beat deal. My car always comes out clean and appreciate my seating and mirror alignment is kept the same.

I Needed to get a recall done. Since I was not sure how long the job would take, I went there one day to get information. Diana was very kindly to explain to me and helped me to get an appointment set. When I went there next day, Ed wad very helpful and efficient. Got an excellent service, everything went smoothly. Highly recommend Honda deal to get your service done with quality and good service.

Happy and pleased with the services received, happy with the new car. Very happy with the trade in value of the used car we traded in. The staff who helped us (Marqais, Omar and Ken) have gone far and beyond their duties to accommodate us and our requests. Thank you Marqais, Omar and Ken for your hard work and dedication!

Excellent help and awesome buying experience. Every small detail was explained well.

I shopped around for a long time to find the best price on a very specific used vehicle. I was pleasantly surprised when I found one for a great price in Fremont which is approximately 3.5 hours from my house. I got up there test drove the car and didn't even try to haggle. The issues started when I got to the finance office. The guy told me he was brand new and started to go over the options. The additional coverage for the car was almost $4000 for a $23,000 car. That's more than I paid for the additional coverage on my Audi S4 and if the transmissions needs to be replaced on that it's $15k. Gap insurance was $1000 which is stupid high. After I turned down the extra coverage the finance manager gaca into the room in his street clothes. He was extremely rude and unprofessional to the new guy and acted as though he was being inconvenienced. I asked him for the reconditioning report and he was evasive. I ended up getting a car despite the door service because the original price was solid bbu the enviornment sucked. To top it off no one would give me a ride to drop off my rental 1.7 Miles away after I just dropped $25k on a vehicle. The only reason to shop here is a decent intial price . If you want any extended warranties you would be way better off going somewhere else. Definitely a turn and burn corporate mentality.

Best deal in the bay area. But the customer service was lacking. Our sales person kept us waiting way too long, and did a poor job communicating his actions while handling our expectations. We had a much better experience with their Finance Manager during the final stages of our purchase. All in all, tremendous deal but bad buying experience.

I was taken care of by Miika. His service was great and I greatly appreciated his hospitality and great customer service.

Took forever to get a deal going. Had to wait 1 hour and 40 minutes for some guy to push buttons on a keyboard.

Michael provided excellent customer service. He was attentive, professional, and went out of his way to make sure we had an excellent experience. It was by far the best service we've received from any service center. Great job!!

They make false promises to you to get your business. They give you incorrect information to sell those extended service packages.

Bought my Fit from here and had it serviced multiple times. Great customer service, no complaints about the work performed.

Saw a used car online that interest me, and made an appointment qith the internet sales dept to see it the NEXT day. Drove 1.5 hrs to see it and they told me sorry but we lost the key. Then they said we cant make a new for 2 days. Wasted 4 hrs for nothing. I was back in area 2 days later as my husband found another car for himself at a different dealer. Honda contacted me and said they FOUND the key. They even brought the car over to the other dealership for me to test drive while my husband did his paperwork. I liked it and bought it. But haven't been able to drive it now for 8 days as the dealership never gave me the temp registration and the tags are expired. I emailed the sales person and everyday I'm told its gonna be mailed..still dont have it...They also told me they put a full tank of gas in it, nope.Had just like half. Good thing it was just a car for my son to start learning to drive in and he can wait. Salesperson is supposed to be looking for another specific car for me. Undecided if I will return.

I purchased my used car here in October. It was a horrible experience. They rushed me through everything and I didn't know enough to know they were screwing me. I got a terrible deal on the car and within a month of having it, the paint started chipping, the gasket around the trunk popped off, and I realized it was missing a head rest. I realize part of the fault is on me for being naive and thinking that people in California are honest business-people and since it was my first time buying a car I didn't know what it was supposed to be like. BUT, the guy who rushed me through the process made me feel like I couldn't ask questions and by the end of the experience I ended up signing up for much more than the price they advertised and I felt completely violated. I will never buy another car from any dealer again, especially AutoNation Fremont.

I walked in to look at a few cars I’ve been eyeing online. My salesperson Sammy, was ver accomodating, and rather funny. It took away the tension of buying a new car. He also took the time to find me a deal I wanted.

The service advisor Diana was really helpful and kind. She made sure we get the support for the service we wanted. Thanks a lot.

Frank Sablan helped me with getting service done to my car. He was very professional and answered all my questions thoroughly. I definitely felt comfortable enough to talk about possible services without pressure other associates may give off.

1 star for having the car I wanted, 4 stars for the guy that helped me in finance, -4 stars for lack of communication and wasting my time. I came to this AutoNation because they had listed a used car that was for sale that peaked my interest. The car had been listed for several days before I set foot in the dealership. To be quite honest I didn’t jump sooner on seeing the car I was interested in because I saw the reviews for this place and didn’t want to deal with the headache. Nonetheless, the car they had listed had the options I wanted for a reasonable price so I went to check it out. I went in on a Sunday and the car was not available to test drive, however, I was understanding since I had not called ahead of time. The sales guy Sami told me that the shop had the keys and they were not around on sundays. He then told me that if I wanted the car, I could put a deposit that day. I was told the pending items were 4 new tires, new wipers and detailing and the car would be ready Tuesday or Wednesday. I met the manager Diego who helped with the hold on the car but he told me the car would more likely be ready wed/ thurs and that I would have to come get it right away because they generally can’t hold the car since by that time it would have been past 72 hours. I agreed as long as I had a heads up, I could try to arrange my day, but I work 10 shifts so it may be hard to get there if I didn’t know ahead of time. Tuesday I called back to check on the car, Sami tells me that I can now test drive the car and I can come in to do paperwork. Ok great, I’ll be there in 20 minutes. When I get there, we test drive the car, and I agree to do the paperwork. I notice hat the car mileage was listed at 38,799 miles, but the odometer reads 40,800. Why is there such a descrpency in the mileage?! Anyhow, they tell me it came from Arizona, which okay maybe added 800 miles... but not sure how they explain the rest of the 1200 miles. They also tell me that they were wrong and actually they would only be replacing 2 tires rather than all 4. It gets worse... I am told to hang out while they work on the paperwork etc.... which ends up being 2.5 hours and several discusisions later only to realize that I shouldn’t be there to sign the paperwork because the car wasn’t actually ready. But I’m only hear because Sami told me to come sign paperwork! 😡 AutoNation seems to pride themselves on no hassle and a 5day Guaruntee for used vehicles. I like that they have this, just for a piece of mind. But it starts from the time I sign paperwork and they have no guarantee of when I would get my car keys for the new car. If I get the car on Sunday, and there’s something i don’t like about it it’s out of that 5 day period. So no, I’m not going to sign up for that! Who in thier right mind would?! So I leave and refuse to sign papers until the car is ready, at this point they say oh, well it will probably be Thursday/ Friday. Thursday i call to check on the status of the car, But they say they’re still waiting on tires etc. hopefully it will be ready Saturday. Saturday rolls around and again I call and the tires are still not there- hopefully Monday. Finally was called on Tuesday to able to pick up the car That evening. My main complaint here is the false advertisement of the mileage on the car being more than 2000 miles over what it was listed at online, the misrepresentation of the tires they said they were replacing, and the hours of time I wasted trying to track down what the status of the car was so I could plan my week. Not to mention the waste of an entire evening being told to come in to sign paperwork when I really should not have been told to come in. The deceiving methods they use to try to get the sale make it easy way for me to say I do not recomend this dealership. Had I not already invested so much time in trying to find this vehicle, I would have walked.

Quick & easy shopping experience. Price was already negotiated over phone. Went in, test drove the vehicle and purchased it. Alex & team were great in their customer support & stayed back late to assist us.

Ilya made the purchase of our CR-V an easy, smooth one.

Brought my 2018 odyssey for its first service. Had two open recalls, one on the sliding doors and one on the brake system. When I get my car back from service I'm told the electric function on the sliding doors has been disabled for "security" purposes since they didnt have the parts yet. Also the first message on my car dashboard is "problem in the brake system". What a joke, brought a car in perfect condition got an excuse for a serviced car. Less than a week after one of the sliding doors gets stuck while opening it still on manual mode, so cant open it nor close it. I guess this is more secure than having working doors with an open recall on them.

Very wired experience, we walked in store, no sales came, after viewed all cars in sales office, I went to front desk ask for some help, 2 sales were playing phone there, front desk guy asked sales there provide some help, but both of them reject, and I saw a guy watching bikini pics on screen, leave directly without any doubt

This is for the service department, specifically for Rodney & Trevor who have gone above and beyond with their customer service. Trevor helped me when my driver's seat broke, then broke again and then broke a 3rd time. He made sure everything was under warranty, ordered parts and kept me updated on what was going on. Rodney has come out on his lunch to assist me when there was no one else available to help me. He also had me in and out after my battery died and had to be replaced. Both have provided me with excellent customer service! Thank you

The Honda we were interested in purchasing was on site. Fred assisted us, we test drove, and purchased the vehicle. When a scratch was found, it was fixed and we were given an accessory for our trouble. Everything was timely and handled professionally.

Edward Hardy was very helpful, communicative and thorough. I really appreciated the overall checkup on my car as well.

Have taken my car here since getting it in 2017. No complaints. Very transparent process be it for buying or servicing the car. Keep it up. Shout out to Jamie, Areana and all other who make the process a breeze

Excelente servicio.

Very happy with my experience with AutoNation Honda Fremont, Mo helped us pick out the right car at the right price. Even when the bank gave us a bit of a run around, Honda was patient and helpful. Couldn't have asked for a better experience. We'd definitely head over there again and we'll be telling our friends about the great crew they have there.

Areana helped Me With My Service on my New 2018 Honda Accord She Is So Helpful And Knowledgeable When It Comes To Customer Care I explained to her that I was In a Rush And She Made Sure to Get me Out and On the Road In a Matter Of Minutes She Is amazing and Actually cares About the Customers Needs You can tell She takes her position Seriously and Goes above and Beyond to Meet expectations I Highly recommend You ask For Areana in Service !!!!!

They provided Good customer service

I will not ever purchase from this dealership based on the service I received from Noah Gardizy. Basically handed me the keys and that was it. Nothing. Did not offer test drive, didn't ask if I was interested in another vehicle. Nothing

Amazing customer service. Scheduled an oil change appointment for my car and everything went smooth and easy. Edward was a huge help.

Manager was disrespectful

This was a very fast an efficient process. Eli was particularly kind, helpful, and patient. I would recommend this dealership to anyone.

Had to go in for an oil change and Michael Thompson was very friendly and professional. Great customer service!!

I was unimpressed with the customer service from the Internet Sales Manager, Ali Hashemi. He appeared unprofessional, stand off, unwilling to negotiate the price of the car. He intended to use a package scam and attempted to overprice the car of a above basic Civic model along with a foolery reason for a high interest rate.. He began to raise his voice aggressively which I found unnecessary. Needless to say, I would prefer buyers to do business with Honda Hayward. Those people are willing to provide more better customer service.

To be frank, these guys are a bunch of liars and crooks. Here is my experience with this 'great' branch of Honda. I called them recently asking for a quote on a car that I was interested in purchasing (It was a Honda Insight if you must know). I mentioned to them that I had a price point that I had agreed to at another dealership and asked them to beat it. Although initially the sales person said they couldn't beat it (keeping his name private since he's not the offender), he called me back and had his manager on the line as well. The manager said word for word that he could beat the price and to come in to purchase the car the same day. His name was JR which was probably initials / abbreviation for someone. I was very clear and told him to not waste my time if he couldn't beat it, to just say no. The manager (JR) and salesperson said that they could indeed beat it, to come in, and we'll have a deal with no hassle. After spending 40 minutes driving down to the dealership, I check out the car and it's what I want. When I get to the 'negotiating table', immediately someone named Mustafa chats with me and tries to get me to lease the car. I explained to him that I was not interested in leasing the car but in purchasing it. In response he says "But what if I can't beat your price?" I look around in confusion to the sales person and to my friend who was accompanying me that day, and replied "I don't understand, I'm only here because the salesperson and manager agreed to the price". This is when the salesperson jumped in and mentioned that JR agreed to the price. I could tell Mustafa was flustered since no one told him of the arrangement. He walks back to the back office and I see a lot of talking / discussions, then he comes back with a sheet of paper with a breakdown. I look at the price...and it's $1,000 over the price I asked them to beat. Over the phone they mentioned they could do $500 less than the price I stated, so this was $1,500 over what I wanted to pay. I was not amused and neither was my friend. After some back and forth, we agree to the price I wanted to beat plus weather mats included. He goes back, more discussion, and comes out withe same price. Immediately I ask the salesperson why this was happening since he is a really good person to work with. He says that a different manager was handling my sale now, and that it was a no. Mustafa chimes in and says that he's losing money on the price I stated (which we all know is a lie). We're furious as hell. Since this was an incredible waste of my time as well as my friend's, we request to talk to the manager. Boy...this manager, he was one of the most unprofessional people I have met. We go to his office and he's making sandwiches on his desk. He has bread, deli meat, and a jar of pickles. Although he can see the heated discussion taking place outside, he takes his sweet time to walk out to us, wipes his hand on his pants, and sticks out his hand to introduce himself to us. "Hi I'm Jon, what seems to be the problem". I explain to him the issue about pricing. It's like it just went thru on ear and out the other. He immediately blames the salesperson "He must have misunderstood what you said, no promises were made. ". We tell him to not blame the sales person, and he gets super defensive. "I'm not blaming anyone, but you guys are making a scene at my store and if you don't want to do business, you can leave". Not only does he deflect the blame to the salesperson, he tries to turn it on us. He tries to shake our hand, but my friend and I were fed up. We just left. I don't shake hands with cheats. In the end I went to another branch I originally mentioned and bought the car with no shady dealings or hair pulling negotiations. I'll share the dealer in DM if anyone needs / wants to know.

Very friendly and helpful😉

My advisor Ed Hardy was very helpful and made my windshield replacement possible. He arranged everything for me.

Great pricing and customer care!

Very poor customer servuce

Sales and services really tricky. I have had a really bad experience and they still looking for solutions, they asked me to go back several times.

Very pricey. Asked if there were any coupons and he said go check online. Checked online found a 15% off. The advisor said he was aware of that and will help me. During billing he made it as if it’s a big favor and said to make me happy he has given a discount which was only 5%. Then had to show him the coupon again. If people aren’t paying attention they will make sure they rip you off. I have noticed South Bay and Andersen Honda do the same service for much cheaper. Never going back again to this place.

Amazing experience! We called AutoNation Honda Fremont looking for a specific vehicle, and they delivered! Mickey found exactly the car we were looking for and sold it to us at a great price. Will definitely be coming back for our next vehicle!

Great pricing, Easy and quick process. Very personal customer care.

Excellent service.

Amazing experience! We called AutoNation Honda Fremont looking for a specific vehicle, and they delivered! Mickey found exactly the car we were looking for and sold it to us at a great price. Will definitely be coming back for our next vehicle!

Got my Honda CRV last weekend. I met with our salesman, Farhad Ahmed, who is very productive and nice to us. And our finial manager (I forgot this name) is very efficient too. Very reasonable price and very transparent buying experience. I got our car within around 2 hours. Will definitely recommend to other people.

It was my first time at this Honda location in Fremont to have my car serviced. I arrived for my appointment early morning, and as soon as the center was open, I was immediately greeted by Robert Gonzales. He was very attentive to my car needs, helpful and accommodating. I did not expect much, worked for a Honda dealership myself, but he made sure I did not get anything I was not asking for. He will be my service advisor at this service center.

We recently purchased a new car from AutoNation Honda Fremont and were pleased with our experience there. Gus and the folks there were professional and pleasant. If more dealerships are like them, I'd say, the whole industry would turn for the better. Anyways, we appreciate the recent experience and thought to let people know!

Very professional service. Everything was very quick. No nonsense. Best price I was able to get among several dealerships around sound and east bay. Ali Hashemi and Fred and Kent were very helpful. I have been leasing Honda's from Fremont Honda for many years now. Ali is the best.

I would not be coming back to AutoNation Honda Fremont to repair my vehicle. I had a valve cover gasket replaced for my 2003 CRV. After driving the vehicle for two days, I though I look under the hood to see if there is no oil leak. I found out that my screws for my air filter housing was loose and one was missing. One of the hexnut for valve cover was lose. Then I checked around my engine and saw oil leaks leaking out of my valve cover gasket. It is leaking at the back passenger side. It seems not enough sealant was applied. I went back to the service and instead of redoing the repair, they would like spend another $$$ for parts and labor. I would not be coming back for service and lost their trust.

Great experience - best price in the area and very efficient process!

We only intended to begin searching for a new car but ended up buying the same day. Overall we had a good experience with AutoNation to purchase our Hybrid Accord and appreciated everyone's help from sales to service.

Very professional and good experience with new car shopping.

Service here is subpar. It's like pulling teeth to get any answers and if you do get the answer it's a vague one. It's hard to trust what you are being told here simply because you get different responses from the staff. I personally feel like I am being given false information. I have done my research prior to coming here and on a few occasions the information I am given is not what several other Honda locations have given me. That leaves me with an uneasy feeling.

Buying experience was pleasant, no high pressure and no back-forth with the manager.

Excellent service I like that

I bought my new Clarity in Honda Steven Creek San Jose, but I have it serviced in Honda Fremont closer to my home. It's my first 5000-mile service. Customer Service was great with detailed explanation and also 4 recalls on software update. I picked up my car after closing, but found that the compartment drawer was improperly installed: it dropped like a hard rock with loud noise, way too loud and annoying for anyone with common sense. I immediately complained to the cashier but was told to come back next day for the fix. The next day afternoon I drove back and waited a long time outside with no service advisor. I went inside and found someone to complain. He sent a technician out and fixed my drawer in just a few seconds. It's something so simple but was completely ignored by their service technician. I don't feel happy for a second trip, wasting my time and my wife driving her car to pick me up too! There is no perk or compensation to make it up. I hope they have better service next time.

Kent, was awesome he worked so hard on getting us the car that we wanted at the price point we were looking for. They really did us a solid and we will definitely be coming back to AutoNation Honda in Fremont even though it's over an hour and half drive. Thank you for our new Honda Accord Touring 2.0 we love it

Buying experience was pleasant, no high pressure and no back-forth with the manager.

The representative was very friendly and understood my Cars needs. I am new to the area and she made it very Pleasant . I totally recommend AutoNation in Fremont for all your Honda needs.

Had given my car for service and received my car back with a scuff on the front and rear bumper , since the service manager was not present Trevor ( service advisor) mentioned he would leave a note to his manager Phil and that he would surely return the call. After waiting for a week I still have not received any call. Am trying to reach them on phone but there is no positive response.

Great Dealer, Excellent Competitive Pricing, Fabulous Value

The representative Areana was very friendly and understood my Cars needs. I am new to the area and she made it very Pleasant . I totally recommend AutoNation in Fremont for all your Honda needs.

Was welcomed the moment I drove up to service center and asked how my day was and was happy to assist me great service

I've been going to dealerships for the last 30 years. And the service I received from Rodney the service writer and Kevin the parts professional we're by far the best dealer experience I've ever had. I will absolutely return when needing service for my Honda. Thanks guys!

AVOID this place by all means! They SCAM you to pay for extra services you have NOT consent to. This place is FRAUD. Service Manager REFUSE to talk to you to resolve your issue. He would simply IGNORE you regardless how many times you try to reach out.

AutoNation Honda Fremont is the place to go for your car maintenance and repair. Ask for Lily Tran, she'll help you and give you a better discount.

Came in for service with an appointment. Very crowded but they stayed organized and got me checked in. Expected to be there 2 hours but after 1.5 hours, I was done!

Well informed salesman. Showed me how to used everything in the SUV. The process to purchase the SUV was not as long as I thought it would be.

Jessica has such a sweet spirit! She’s the kind of person that we need in the front when it comes to business relationships!

Very quick service and friendly staff

Thanks Kent Branner for your help. Your knowledge, attitude and initiative makes our buying experience great. Hello AutoNation Honda Fremont, I am back the second time around.

Free Multi Point Inspection wirh mailer coupon.

Best service.

Great service. They gave me all of the information that I needed and did everything to get me into my new car.

It was good.

Uninformed sales manager and salesman that approved my deal, signed off and waited an hour for finance then I was told not true in finance because vehicle too old for financing. Had to pick another vehicle quick without driving it after being there too long already without eating and already night time. Not happy with vehicle I did get as far as problems with condition Steering wheel noise and potentially the transmission. I went to Vegas the following day for a week so could not return vehicle within return window.

Excellent sale service compared to other Honda dealers. The saleman Fred was beyond our expectations. He was very patient with us and answered every single questions we had with details. We would definitely recommend our friends to AutoNation Honda in Fremont.

Alex Cordova was awesome. He made the process very simple and easy. 5 star to AutoNation. Best place for Car Shopping

Exelent service

Had to repair left side mirror, got an estimate from a service advisor on day 1. Parts are not available at the time. Estimated a X amount, including work hours. Scheduled another appointment few days later, to wait for the parts. Go to the service department. Service advisor isn't there. A new service advisor call parts department and inform me that the entire service would cost 2.5 times the X amount defined in the day 1. After negotiations, final amount was 2 times X. Be aware of this kind of situation, don't take it for granted the price they say in one day, the other day you can be very surprised, they didn't honor what was written, although by another service advisor, they're all same AutoNation Service Department.

Nice place. No pressure purchase experience.

Nice and smooth purchase of a new 19 Odyssey. Nothing to complain about

Arrived at 3:50pm to no waiting cars. Service writer was immediately available and was friendly and efficient.

Nice and smooth purchase process. Not like other dealers!

Great Service

Everyone was very friendly and accommodating. Finance took a little longer than expected but they handled everything well in the end.

Gus (in Internet Sales) was fantastic to work with. Straight-forward and trustworthy, my new car purchase went very smoothly.

We were working with George Mendioro and we had been looking at a car for three months. We went back and forth, couldn't quite decide on a model or trim at first. Three months later, we decided on a model and moved up one trim level which opened up options for us. Despite the fact that we were back and forth and took this long to decide, the dealership still bent over backwards for my dad when he bought his car. There were no feelings of being pushed into a car. No sneaky price gouging. And even with the good deal we got, they still bent over backwards for us. Would definitely buy another Honda from them in the future. Keep in mind, there's a Honda dealership in my city less than 5 miles away. We drove 23 miles to go to Fremont Honda and buy from them - that should tell you something right there. Do yourself a favor, shop here first and save yourself the hassle.

My experience with Dianna Romero was excellent she got me in and out for a A1 service within an hour.

I often visit Autonation Honda,Fremont for my car servicing. They have excellent staff who take good care of your car and you. They track the performance of the car and provide insights on near future changes to be performed on the car parts/fluids. Price is reasonable and they provide assurity of service.

Dean did a great job at going th extra mile to be understanding and work with my budget . I give him full credit for the sale. Thank you!

They can match or lower the price of other Honda dealers. They are so upfront in dealing without the run around. Salesperson and financial personnel are very accommodating and goes all the way to fully explain the details. Rate them 5 STARS

Great experience of my first car purchase. I worked with Ilya. He helped me from start to end for everything. Gave me best price for my new CRV. Provided detailed explanations on everything.

Jaimie was an absolute sweet heart she helped me find my first car and I LOVE it she was so intentive on helping me find the car I want, she gave me a large amount of options to choose from and I’m a picky person but she didn’t mind was there for about 4 hours and she maintained that same attitude and personality 100% recommend others to request her she’s the best and sure knows how to keep a conversation. THANK YOU JAIMIE!!

5 stars Great experience of my first car purchase. I worked with Ilya. He helped me from start to end for everything. Gave me best price for my new CRV. Provided detailed explanations on everything.

no really had a good experience very unsatisfied costumer service from the service advisor that i was dealing with . major attitude i felt it very uncomfortable and the same time upset he was not at all a person people skill not having patience and at the same very defensive when i asking question regarding my vehicle problem .he send me to the finacial dept becuse he said i did not have a service contract that for some rwason did not came up on the system .not really helpful in that matter. i went to finacial det next door and they assured me i have service contrat but i told that i did not wantedt deal with him so they assigned me another person. this is the 1st time a bring the car for any issues but i wasn't happy with the costumer service that this person was projecting to the honda company. is not gone be a good impression and who knows how many others .don't know because i was hispanic he was acting like that but i also felt kind of discriminated because he is white. my friends let me tell you we are all the same when the time comes to live this earth. i leave it with that thought.

The sale person is not pushing to buy car that’s a good thing about it it’s not like other car dealer. Friendly and respectful thank you for your help for my car

avoid Salesman Ting Ku (Peter). he took our license and handed us to another salesman and went home and took our license with us. he did not return emails. called dealer and they could not find the license. visited in person and still no license. and after we went to DMV and spent 4 hrs in line they called after a week telling us they found the license

Not Satisfied with service and representatives.

Professional staffs, many selections of honda units

Fair pricing and knowledgeable people

Alex and Ting were fantastic throughout the buying process. Ting found the vehicle that I was looking for and offered a competitive price. Alex served us through the test drive and explanation of vehicle features. Zack was great in the finance and paperwork stage. I give them all a ten for their efforts.

I was absolute happy with customer service and how easy process they made for my purchase. Kal was most helpful and wonderful person from the beginning at providing all the details on cars, help with purchase, communication through phone and email.

Wonderful experience & a very knowledgeable staff. Everyone welcomed me with warm smiles and professionalism across the board.

I had a great experience in getting my 2018 Honda Accord Touring, not only do they sell good reliable cars at Autonation Honda Fremont, but they offer great customer service, everyone is very welcoming and professional and will always do whatever it takes to take care of you, I would highly recommend shopping here.

walked in with a budget and a out of the door price we worked out with the salesman. we then got transferred to the finance guy which is where the clever haggling began. they first started us off with a 8.0 % interest which i thought was normal because my dad had bankruptcy on his record... little did i know bankruptcy lasts 7 years on his record so it shouldn't have shown up. so we went into the finance department with a monthly payment of 250 and financing $9900. after dealing with the finance guy, our payment remained the same but the finance amount went up to $11,500 but kept the monthly payments the same and adding a maintenance package. we didn't want the maintenance package but he only increased our bill by $3. how did he do that? he lowered the interest and insisted that honda "buys down" the interest to help out the customer. so he lowered the interest from 8% to 3% to " help us out". I was blindsighted and realized he could've given us this interest rate since the beginning and lowered our bill without having to buy the maintenance package. He tacked on the maintenance package onto the principal bill and made it seem ok as we were going to pay the same price as we were receiving with the 8% interest. Very clever on their behalf. Beware. Do not think they are doing you a favor by "buying down" the interest. It is a way of upping your principal bill without realizing it.

AutoNation Honda repaired my faulty right front brake in a timely manner. They diagnosed that the squeaky sound from the wheel was caused by the worn out brake pad.

Service at a high level was fine but the cost was too expensive and it came to $800 which I didn't expect. It was bit more than that and I had to exclude oil change to reduce the cost. I was expecting I could get oil change as a complement but didn't. I am not sure I would go to the same dealer for my next service.

It’s funny how the General manager stated he would contact me after placing my review...... He never did!!!!!! When I think of AutoNation, I think of Stereo typical salesmen..... AutoNation is all talk!!!! Buyer beware.... Thank you to Sami and Jeanette for helping out.... pretty much they were the only ones that cared... The finance department and managment needs to be replaced.

Wonderful service, especially from the gentleman who showed me the cars, my choices, and options. Very friendly and easy going.

Ilya made it a great experience buying a new car! I highly recommend AutoNation Honda Fremont.

It was a good experience in general terms, they came initially with an excellent deal, but at the final stage of purchasing process as all of Dealers, not specific from this Dealer in particular, at Finance Department they offered other options with some add-on coverages sometimes not really needed such as extended warranty, paint treatments, etc. which try to incline the balance to their side going from excellent to a acceptable deal. Obviously at that point you’re tired and accept some of them, even though not all of them are really a basic need. Overall, sales and finance people were doing their job in a good way,which is to sell!

I bought a brand new car from autonation through a dealer name Naz , he provided us best deal and friendly environment to select my car . He didn't rush me or push me to to just get car without any satisfaction. I reccomend to buy car through him for real .

La visita fue muy satisfactoria

Thank you George and David for all the help!

My advisor Robert Gonzalez was very cooperative with me when I brought in my civic for repair. He was very patient with me and answered whatever questions I had about my car. I had a very good experience at Autonation Honda Fremont and would recommend this place to everyone.

Service takes so long ... they don’t even care if u have an appointment or not....

I like Honda because it run very good and last for long time

Gus was great!

My third oil change/tire rotation at AutoNation Honda Fremont. Nice, friendly folks at the service desk. A four-hour wait on an oil change is however, unacceptable - especially as I had the vehicle in at the earliest appointment time (7:00am). I was told the delay was due to the fact the garage had a acquire the proper oil filter from Hyundai. The Hyundai dealership is just a short walk around the corner. Maybe next oil change I’ll volunteer to pick the item up myself if it’ll knock a few hours off the wait time.

Awesome people, great service

Great Service and customer support.

Fast & excellent service

Very good customer service. Dayana helped me in suggesting some car service options and also provided discount for those services. I highly recommend this place for your service needs.

I recently brought Honda HRV from AutoNation Honda Fremont, We had a great car buying experience. George and finance department made sure we get a great deal. I strongly recommend them.

I went in for service without an appointment. The advisor took me nicely and went through everything professionally. I like the waiting environment at the service center, where we have coffee/tea, donuts, and wifi. I had my meeting via Internet done in one of the little cubby area while I was waiting for my car.

Service center is not to be trusted. Double talk and over charge. Extended warranty work. Be careful before you get involved. Something going on in side.

I dropped off my car at night to be serviced the next day for an oil change. They called me regarding other services that needed my attention regarding new brake pads. Yes, I know I need to get new brakes, the agent was very rude and pushy. I did ask how much the service was for front and back. He gave me the quotes. I asked how long each service would take. He gave me the information. He acted like he was doing me a favor talking to me about brakes. I don't have $800 laying around and need to figure out expenses, as well as when I can bring it back for servicing. Next time I get coupons and decide to use them, I will go to the one close to work. They are much more friendly than your location.

AutoNation Honda Fremont is amazing, not only did they assist me but they made sure that I left with a smile. I left with the exact car I was looking for. They made my time there worth every minute. From looking for my car to getting it all ready to go. Kent and Moe are not just sellers, but they treated me like a friend. I recommend going to AutoNation Honda Fremont!!

The Customer service. I felt like a customer who was valued and the service given was courteous, prompt and thorough of what Maintenance was needed on my car!

Battery and charging system checked Everything was In good shape

Friendly staff Helped me even without an appointment

I really had a great experience.

Great service, never felt pushed into buying things I didn't need and got honest advice. Kent was very friendly and helpful and checked in at several points of the process.

I had a really positive experience at AutoNation Honda. I have never previously received treatment this great (thanks to service advisor Michael Thomson). He does high quality work and genuinely cares about his customers.

I took my car in for some service. I assume they did good work. They do charge quite a bit for the simplist things! Also, when the car was ready I got a phone call from an unknown number. No message was left and the caller ID did not show that it was a call from the Honda dealership. Service representatives should never use an unknown phone number to make calls to customers. They should also always leave a message, otherwise customers will never know what is going on with their car.

pleasant and helpful; He helped me to find the car i like and explained all the functions.

Best car buying experience I've ever had! A shout out to Ali and Gus from the internet team! I got a great deal on a 2019 Pilot Elite with no haggling; just a killer first offer!

My Service Advisor (Mike) was very courteous. He explained about my vehicle's service need clearly and told me the estimate wait time so that I could decide if I should wait on premise or take a shuttle to go home. He also provide some recommendation and suggestion on upcoming maintenance needs.

Very happy with the purchase. George is very knowledgeable and was very helpful in choosing my new vehicle. Overall from sales, finance, and service I give 5 stars to it.

Came in on a Saturday morning, and despite being a little buy, I was serviced quickly. The facility was great, plenty of seating and coffee. Would come back again.

My appt time was at 0700 and when my husband came at 0645, there was 4 cars waiting ahead of him already (do they have appt..???). And not quite sure why it took 3 hrs for a change oil in my SUV cause he called me at 10am and he was just leaving at your service department. He was upset after knowing when he asked if my SUV was done, and yes it was and no one informed him. But overall, I’ll still give u all a thumbs up for keeping my SUV running and clean. I just hope next time it will not take 3 hrs. I scheduled it super early cause it was our 27th wedding anniversary that day and we planned to go Santa Cruz and leave at 0900. But we decided to stay around the area instead due to heavy traffic already.

i have my car maintenance service at this facility,& they are efficient

Sami, was the best, my wife loved him, enough said

The service was fast & service man is very accomodating.

I was looking at a RAV4 and the guy told me it was sold and then told me it was not sold and he made a mistake and I was not mad but then he did it 4 times after that. Then he was rude because I could not come in right away and he was not helpful at all. Totally lied about the car needing a new transmission when another guy told my mom it needed a new transmission. Just a hot mess and very rude and annoying

Very friendly staff, work hard to get what you want under all circumstances

I liked the service, as it was to the point and very quick. Peter Lin gave me a great deal on a car and helped me to get a good qoute on insurance. The whole process took a couple of hours, but mainly because of my lack of insurance.

Sent an email and told them what I wanted. Received email back in a short time with a picture and pricing for the car. Was able to negotiate over the phone and then made an appointment to go in and do paper work and pick up car.

Great service and was able to pick up my car within the time estimated

This is the worst dealership I've ever had to deal with. 1) I purchased a used vehicle and right from the get go when I test drove the vehicle I turn on the AC and notice that it was blowing hot air. 2) Dale which was the guy that was showing me the vehicle said that they would fix the AC at no extra charge, I trusted him and I went for it and proceeded with the purchase. 3) The next day I went back to sign paperwork and pick up the vehicle, I was now dealing with Moe Afschar from customer financial/ service manager. 4) Upon signing paperwork I confirm once again with Moe if the AC would be repaired and he said yes and gave me his word, so I trusted him and continue with signing of the paperwork. 5) A few days later I called/txt him on direct line, no anwser and left voice mail. Called/txt his main line, no anwser and left voice mail. Never once did he contact me...my fiance also contact him by phone/txt and no answer. 6) Eventually I got tired of waiting on Moe to return the call so I decide to take things upon myself and I took the vehicle to the service department, I met Dianna Romero and she helped me out. 7) Dianna told me that the vehicle would stay over night and I was provided with a car rental. She explained to me that the technicians would do a diagnostic and if it needed freon they would add some and run some test. And if that didn't work they would have to replace parts from the AC system. 8) The next day Dianna calls me and says that the vehicle is ready for pick up. she also explained that they added freon and tested the AC and it was blowing cold air. 9) I picked up the vehicle later that day and drove off happy knowing that the problem had finally been taken care of. about two days later I turn on the AC and once again blowing hot air. 10) I immediately contact Moe and once again no answer...I decided to take the vehicle once again. When I got there I talked to Dianna and she then said that I would have to pay $189 to get a diagnosed and if repairing was needed that, that would fall under my expense. 11) I was extremely upset that I was being charged for something that should have been fixed before the vehicle was ever put on the lot for sale. I text Moe and as usual no anwser. I walked in to the dealership and left a message with one of the employees there to have Moe call me. 12) Later that day I received a call from Mustafa the used car manager, he asked what had happened and I explained my situation, he said not to worry to bring the car and that I wouldn't get charged a single dime. 13) I took the vehicle that same day and Dianna helped me out. She said the vehicle would stay over night. And I asked if she would provide me with a rental and she straight up said that the rental was a one time courtesy from Honda and that I would have to pay out of pocket...I couldn't believe her level of customer service was beyond unsatisfactory. 14) I had to be picked up since Dianna refused to provide me with a rental, the next day she calls me and informs me that the vehicle would stay an extra night and that she would then provide me with a rental in which I had for about 4-5 days. 15) I also asked Dianna to please call me with updates or when vehicle was ready for pick up, well that never really happen just about once or twice in the beginning. I had to call her to get an update. 16) Most recent case was that a part called the wheelhouse molding came out flying when I was driving on the highway. I call/txt Moe...no anwser. Took like 3 calls later for me to be able to talk to him, he answered and I explained to him what had happen on the highway, he said to send a picture of the part and that he would forward it to Mustafa. 17) I've been calling both Moe and Mustafa for 2 days now and I leave voice mails but they don't return my calls. 18) Overall experience with AutoNation Honda of Fremont has been absolutely a joke, a horrible experience and careless of their customers. I hope management can take this into accountability and be able to fix all of the issues my vehicle has had in which by the way AutoNation claims they perform a 125 point inspection...I don't think that happen in this case. also I live in San Jose and for me to keep driving back and fourth and taking time off from work is killing me, gas and mileage is being wasted. 18) Overall experience with AutoNation Honda of Fremont has been absolutely a joke, a horrible experience and careless of their customers. I hope management can take this into accountability and be able to fix all of the issues my vehicle has had in which by the way AutoNation claims they perform a 125 point inspection...I don't think that happen in this case. also I live in San Jose and for me to keep driving back and fourth and taking time off from work is killing me, gas and mileage is being wasted.

Our experience with Fred Rad and Henry Helmandy at Fremont Honda was exceptional! They provided top notch customer service and we would not hesitate to recommend this location and these excellent professionals when you’re ready to make a car purchase.

Oil change

Both the salesman and the personal trainer were amazing! Fred gave me detailed lessons on how to use my car with all the bells and whistles!!

The team at Fremont Honda was very knowledgeable and easy to work with when I purchased my Accord Hybrid

Went in for service and tire replacement.. went for walk while car being checked out . Received call from Edward at dealership . Tire I wanted replaced under extended warranty. Told tire had to much wear for replace under warranty. Only have 30868 miles on car . So my 1st thought is I paid 23k for a car in 2014 that only had 30k limit on tires. Edward also said they need to replace 3 tires, excluding one I got this year a few months ago that replaced another tire that was unrepairable. . but including tire I had replaced last year.. SO basically Honda wanted to charge me approx. $600 for repair ,for 3 tires at a cost of approx.$100+ a tire that's only good for 30k miles. I felt that was a rip off. The mechanic that bought my car out asked ,how much was I being charged for repairs. I told him ,he said that's a good price .I couldn't get it done anywhere cheaper. But I do know some things about cars, I knew I could. Another thing that irks me is ,I live under 2 mi from Anderson Honda in Palo Alto ,but when I was dealing with sales agent and purchased extended warranty he failed to mention , I could only use it at auto nation in Fremont ,which is approx. 20 mi from where I live.. I would recommend the Anderson dealership if someone lived in my area.

Really appreciated that Ed matched service coupons from a nearby business.

My service advisor Edward Hardy who working at at Honda of Fremont. He gave me a good advise and nice service.

Excellent service, very fair prices, good selection, and again Excellent service.

Our Pilot is our 3rd Honda after our CRV and Accord. Thank you Alex. Great service, great people. Thanks again!

The overall experience was excellent! The staffs were very professional

fast, easy, and great selection, and as always friendly

Great Service. Dianna is so nice and helpful and very accomodating...

I have not purchased a new car for 22 years and AutoNation Honda Fremont was outstanding. Nadeem Fakiri, Sales Consultant, was extremely patient as I wandered through the lot and was very polite when I told him I couldn't decide and needed to go to other lots. When I finally decided on the Honda Insight later in the day, he worked with me to beat any other deal. Henry Helmandy, Customer Financial Service Manager, explained all the "extras" and worked with us to solidify our deal. Service Advisor Michael Thomson secured a rental vehicle for us as he did the extras we wanted. What started as a painful process turned out to be a great experience.

I was extremely disappointed with the service, as I have never had problems before. I made the appt with Rodney, but a different guy came out to help me instead. He included a tire rotation in my quote, after I told him I just wanted the oil change. He asked me whether I would be staying, and I told him yes. He said he would call me if he couldnt find me. I told him that the number he has for me is outdated and to use my newer one, but that I wasn’ t going anywhere anyway. 3 1/2 hours later, I had him paged, and he looked like he didn’t recognize me. Then he explained that he left a voicemail about an hour and a half ago. I thought he had deleted the non functional number when I told him I no longer have it, but thats the number he was calling. I just feel like he really wasn’t listening at all, and I was disappointed that I had to cancel other appts I had scheduled for that day. I should had have him paged earlier, buy what a waste of time.

Chose the oil change package with tire rotation, the introduction was professional and clear. It took about 1.5 hours for the maintenance, a recall fix and a complimentary car wash. Please keep up the good job. Thanks.

Fast and convenient while waiting

Stopped in for an emergency visit with no appointment for two headlights that went out at the same time. David Rotter was able to squeeze me into the busy Saturday schedule to fix them and get my oil changed due at the same time. Now, I’m safely back on the road and a very happy customer. Good job David!

Smooth and easy buying process. It’s always a difficult thing to go and buy a new car, but these guys made it so easy and it took no time at all. Thank you so much!!!

I've bought my last 2 Honda Accords here and have been pleased with the sales and services experiences I've received over the last 18 years. Purchase prices have been fair and sales folks are easy to work with. Service is always very professional at the front desk with great advisors, spacious waiting area, and coffee. It costs a little extra for all that compared to my independent mechanic, but I know they'll get it right and take care of any recall items.

Nelia Yates was easy to work with . Straight forward. My buying experience was so smooth and fast because of her.

Awesome service by Rodney I would highly recommend him.

Buy your Honda elsewhere, AutoNation Honda in Fremont has no time for customers or customer service. AutoNation must be doing well because they have no time to assist customers. I recently went there shopping for a minivan. The dealership was busy so we patiently waited for 15 mins before approaching a salesperson. I expressed my interest in Odyssey and requested info on the features of the different models. I was given a brochure and told to come back during a weekday. I can get the same info on Honda's website, the point of going in person is to experience the features. We left with the brochure and went across to Toyota to checkout the Sienna. A friend of mine had the same experience and they ended up buying a Toyota Sienna. We still haven't decided but if we go with the Odyssey we'll go to another Honda dealership in the Bay Area.

Need a car service and was able to get an appointment within the next few days!

Great customer service by service advisor - Lily Tran Carbis

I had a very good experience with Rodney and would highly recommend him. There was some issues after the service and he offered to take care of it again at our convenience. Very friendly and good to chat with.

Amazing! First time I was offered a complimentary car wash!

Really liked the attention I received at Autonation Honda in Fremont

Very friendly and knowledgeable sales team. Special thanks to Fred Rad, who not only take the time to answer all my questions, but also give me suggestions and helped me to choose the vehicle that fits me the best.

Edward Hardy, Service writer was very helpful and friendly. Kept me informed on the status during my wait time.

They are great from Naz in sales showing me all the cars to choose from to the service department Edward H.setting up my new car. I highly recommend buying your car here financing was also really easy not stressful with the great service I got from Hamid H.

Hooked it up!! If I didn’t like the price they would not say now but work with me ! Great ppl !

From the sales man to the finance department, they were not only helpful but courteous to me and my family. Great customer service from Sami and Kent, made the ease of looking and shopping for our Pilot a success that soon after was sold for another Honda vehicle on the same day, all with having 3 lol ones run around of course. Before getting to the Finance department, made our mind up on an Accord Sport. Strongly recommend them. Not many people keep their smile and are kid friendly as they were. Kids were kids and happy to be there even when we had to wait a bit longer due to foot traffic. Try taking a 8, 6 and 4 year old to a dealership and hoping the staff don't get upset or lose a smile, you'll see what I mean. Should of asked for free accessories though since got two vehicles at the end instead of one. Perhaps sun shades and car covers or mats for one vehicle but oh well....glad to have made our buy. Visit them and ask for them. Great people. Also helps when Kent is a Warrior and Niner fan. Lol

It's good place to do service and hangout, they also drop you off and pickup if required.

Diana Romero was professional and considerate of my time! Thank you!!

Awesome customer service from Robert at AutoNation Honda!

Excellent service , the way they are treating customers is wonderful

Great customer service and answered all my questions.

Brought my car here for repair. The tech guy forgot to install back my car engine's sensor, he did not final check my car before hand over to me. Therefore, all the engine lights and other light were on. I was so lucky to found this before drive the car home. But the repair adviser is fantastic. She alerts the tech guy to fix my car right away.

Visiting for regular car service for my Honda CRV. The service was done with quality & with timing manner. Michael was great in helping me with my questions.

excellent

Great buying experience at AutoNation Honda Fremont. Fred was very knowledgeable, patient and efficient. He went above and beyond to find us the vehicle we really wanted. Adrian in Financing was very thorough and explained everything in easy to understand terms.

This was my first experience with a Honda dealership. I must say the process was smooth. efficient and somewhat enjoyable. The personnel were extremely nice and helpful. The deal was extraordinary good. This was the best experience I have ever had buying a new car and I have bought many, many new cars.

I have cars of different makes. The Honda dealership if Fremont, CA, has by far the best customer service. I even have my "personal" service consultant. He is familiar with me and my car, and everything is expedited. Unfortunately Honda does not make performance cars (Si is front wheel drive), so as much as I like Honda, they just make "family cars". And I'm a retired guy, who wants to go fast (or at least looking like he's going fast).

Great customer service provided by Trevor Pereira! Thank you!

My issue is not with Trevor my service intaker or with the tint job Manny did which turned out really good despite a few small bubbles. My issue is the condition in which my Brand New 2018 Honda Accord Sport was returned to me. There are stains on my new upholstery which I was told would and it hasn’t and there was a small pool of water in the side door. Totally unacceptable and unprofessional, my upholstery needs to be cleaned or replaced, as I’m not settling for stained upholstery with my new car that’s only 2 weeks old. This makes me not want to have my car serviced where work appears to be mediocre, one more service and I’m done here, hopefully this one turns out right.

Good experience my work done way before time given to me. My service advisor very knowledgeable and explained everything.

Hi There, Reson for visit: AC fan was always on when the ignition key was on Honda AutoNation Fremont Issue : 1- Wrong diagnostic which cost me more 2- more than 2 times for fixing the issue and unnecessary I bought costly parts which was not needed at all Fremont AutoNation Honda did recently do a diagnostic for my car for "AC fan was always on when the ignition key was on"issue. After diagnostic ,they suggested me a replacement of "Dashboard Fuse Box" and it will cost around more than $1800 ( fuse box $600 ++ '38200-SNA-A32'+ $ 1200 labor ). Then I have asked other Honda Dealers (Steven Creek and San Leanadro) because I felt it is too costly. Honda Dealers (Steven Creek and San Leandro) told me total cost will be around $700 ($480 for fuse box +$ 228 labor cost) only. Due to the huge price difference, I have shown my car Honda-Steven-Creek, they believed the diagnostic of Honda-AutoNation and replaced the dashboard fuse box but it did not solve the issue so Honda-Steven-Creek did again diagnostic of the car. They found that the issue with AC Controller (Knob) and I have updated these details to Fremont AutoNation Honda . Fremont AutoNation Honda asked to me come and show the car show they can see if diagnostic was wrong . Once I reached to "Fremont AutoNation Honda" and they asked to first fix your car by installing new AC controller then they will do the check if their diagnostic was wrong. After multiple discussion, I lost the faith on "Fremont AutoNation Honda" so asked them how they are going to do the diagnostic after fixing the car by installing new AC controller. They said that once the car is fixed then they will put the old fuse-box and will check the still AC works as expected or not. Mr. Philip said that if a diagnosis was a problem then "Fremont AutoNation Honda" is going to pay me back all money (Fuse box price + all labor cost + diagnostic cost). After this , I asked "Steven Creek Honda" to install the AC controller, they did and AC started working as expected. Then I asked them to install old dashboard fuse-box and take out the new dashboard fuse-box so "Fremont AutoNation Honda" will not able to play the blame game and was not in a situation to believe "Fremont AutoNation Honda". Afterinstalling the old dashboard-fuse-box also AC works as expected without any issue which clearly dictates that the diagnostic was wrong . Then again I met with Mr. Philip/Joe and explained the details and shown the all receipts and service performed by "Steven Creek Honda" after all discussion they had paid to me only (diagnostic cost + labor cost done by Steven Creek). They are not ready to take new dashboard-fuse-box and return the amount for this. I shared all details to Joe/Philip but did not get any response back till now. Please help me and advice me accordingly. Regards, Manoj Honda Steven Creek did not take back the fuse-box. Inbox x Manoj Upadhyay Attachments Fri, Jun 29, 2:45 PM (12 days ago) to KohistaniJ Hi Joel, Thanks for helping me and I have got the labor/diagnostic amount but Honda Steven Creek did not take back the fuse-box. As discussed, I tried to return Dashboard Fuse box (38220-SNA-A32) to Honda Steven Creek but they are not taking the parts because it was electric part, it was used at least few days in car and it was not taken out (because I have to pay additional money for swapping the fuse box + restocking fee) immediately after they found that it did not solve problem . Please find the attached receipt for Dashboard Fuse box and please return receipt amount money to me. Please advise me accordingly and what are the options for me. Regards Manoj 4089301743 On Mon, Jun 25, 2018 at 11:06 AM Manoj wrote: Hi Joel , I tried so many attempts to reach but no luck . I am available on 4089301743 and today I talked with Philip . It seems that he is playing with words and messing me both side (with time and money) . Hard to believe Regards Manoj 4089301743 Sent from my iPhone On Jun 23, 2018, at 10:21 AM, wrote: Dear Manoj: My name is Joey Kohistani and I'm the General Manager of AutoNation Honda Fremont. I'd like to check in with you and ask how your experience with us has been so far. Our team is here to help, and I'd like to make sure you've had all your questions answered about the 2006 Honda Civic. I also would like to offer my personal assistance to help make sure you are treated right and to help you find the right vehicle for you. It's very important to me that we meet your expectations, so I'd like to hear about your experience - good or bad. Feel free to email me at KohistaniJ@AutoNation.com or call me directly at 510-445-5300. Sincerely, Joey Kohistani AutoNation Honda Fremont 880 Fwy @ Auto Mall Pkwy (head west 1/2 mile) 5780 Cushing Parkway Fremont, CA 94538 510-445-5300 KohistaniJ@AutoNation.com cust# 67443103 Ref: 188745-PRD01\CRMPRD,49176 Attachments area Manoj Upadhyay Mon, Jul 2, 9:04 PM (9 days ago) to KohistaniJ Hi Joel, I need your help on this matter and please advice me what are options I have . Regards Manoj 4089301743 Kohistani, Joey Mon, Jul 2, 9:18 PM (9 days ago) Me or Phil will get back to you on this soon. From: Manoj Upadhyay Sent: Monday, July 2, 2018 9:05 PM To: Kohistani, Joey 6:38 PM (2 hours ago) to Joey, Phil Hi Joel/Phil, Please advice me accordingly. Regards Manoj

Dealer would not rotate tires without me paying extra. This should be part of service

I was greeted immediately by Sami, I told him what I was looking for (Cr-V) and he asked in what color and which accessories. He quickly found the car whenever went for a test drive. One I made my decision and purchased the car he asked if unwanted tinted windows and immediately arranged for an appt the next day. That experience with the service dept and especially Ed Hardy also great. I look forward to dealing with their service dept as needed for regular maintenance.

I purchased a 2010 BMW X5 used from this dealership in March. I waited over three weeks for the vehicle to be delivered. Multiple calls only the salesman would call me back. Sales Manager "Simon Law" was horrible and a liar,I then had several warranty issues that I had repaired in my hometown at a AutoNation dealer to find out that this vehicle had not been put in the system. The local dealer tried to contact the dealership and did not receive any calls back. waited two weeks for any resolution without the car. I paid $1,400 to repair the windshield wipers that was a part of the "Safety Check " by the dealership. I have spoken with the dealership(if and when they return my calls)several times. The response is check is in the mail. Now I am waiting for my Title, no one answers the phone except for the receptionist. I have been very patient and have had horrible service with this dealership. No call backs, poor service, and very incompetent. I think my only option will be to file a complaint with California DMV and pursue this matter in court. DON"T BUY ANYTHING FROM THIS DEALER !

The salesman Kent was extremely rude and very pushy for my boyfriend and I to buy a car from him. 7-2-18 So Kent decided to take it upon himself to call my boyfriend and tell him that I need to rewrite my review because it was negative. He also threatened my boyfriend saying he knew where my boyfriend worked and was going to write a review about my boyfriend on his company page. I can’t believe a salesperson who is in pubic domain can’t stomach a negative review and threatens someone who writes a negative review about him and the service he provided.

If there is chance to give no stars I would give zero to this dealership,the sales manager John Mc Carth ( this is the name I heard from the staff there) he was very rude and just walked in when asked for accessories in the deal “if you want,you take it or otherwise leave” They have least respect for customers, after having waited for almost 5 hours,that is what we got from the employees there. They were afraid we would give them a bad feedback and didn't dare to make a deal. When the situation is escalated to his superior sales manager, ( Juan or Jose, these are the names being a superior sales manager he misguided me with) he supported their staff and rude behaviour and asked us not make a scene, and told us that this is a private dealership and behaved as though customer experience is nothing to them, Honda should be ashamed to have dealership with such branch and the work culture is pathetic, i don't recommend this dealer to anyone, they care least for customers and they are all a team of hypocrites If you have a dream to buy a car with great experience this is not the place. Losing customer's trust means nothing to them. The senior sales team has a very bad attitude, I already informed all my friends and neighbours not to enter this place if you care for a pleasant experience of buying a car. Fremont Honda - ** this attitude of your employees handling customers is going to bring great doom to your dealership** ** Better late than never- you need to work on teaching some discipline and good work ethics to your staff and customer experience means nothing to them

I would like to thank Rodney for assisting me when I came in for my car service. He was very friendly and vey professional.

Ok

The best place to service my Honda, they always find what is wrong, and they are honest about the time that the car will be there. My car stays in excellent condition.

Trevor my Service Advisor was awesome and very helpful.

I had a great service experience at Fremont Honda. My service advisor was Mike and he was extremely helpful. He let me know what services were required. My car was ready to be picked up in a couple of hours. Overall a positive experience.

Mike, the service manager, is outstanding. The facility is excellent and people are all friendly and helpful.

Good customer service and good deals, I have already told others that I am very happy with Honda Fremont and a friend want to go for Honda next time they buy a car..

Since I purchased my car from autonation Honda, I only go there to service my car. I know it may be more expensive but I know my car is being serviced properly. Also I have a wonderful service person who helps me, Rodney J. Is the best he is knowledgeable and professional.

the guy I deal with are top notch, he really takes care of me. I bring in both my honda's here when it needs to be serviced.they are the best specially Robert Gonzales. thankyou

Estoy muy molesto no con el vehículo �. Si no con el pésimo servicio de parte del personal el día 6/5/18 nos aprobaron el vehículo ok. Adquiría dos trabajos extra en lo cual esa es mi molestia al fin. De tanta llamadas que realize en varios parte al que volví a contactar el vendedor lo cual le pregunté si podría ayudarme a realizar esa cita para el servicio del carro . Lo cual el me dijo que no podía ayudarme que no era su tarea o departamento ok me facilitó el número del personal de servicio llame y le comenté del servicio que necesitaba y me dijeron que el vendedor tuvo que hacerme esa tal cita fue cuando me moleste tanto por perder tiempo en llamar hasta ahorita todavía no e podido realizar esa cita pero una persona me va ayudar sólo que tengo que volver a llamar el lunes. Mi � es desde principio si el vendedor � podría realizar esa cita no hubiera molestado por perder mi tiempo.

very good service, friendly and willing to help me find the right car.

Great experience!! Everyone was very helpful and patient and very acomidating.

DO NOT BUY A CAR HERE! On the night of (5/6/18) went in to purchase a specific car. Was told they had one in polished metallic (exact color i wanted too) so i went ahead with paperwork and signed everything. Get a call back the next day saying someone else put their name on it before me like what the fuck? You didn’t check before promising someone they’ll receive a car??? And then i was told that they’ll have another one coming in by June, and here we are damn near the END OF FUCKING JUNE and I FINALLY get a call from them only to tell me that i have to wait ANOTHER MONTH to receive my car. You guys are pathetic when it comes to sales and service. Called them multiple times to check up on the status of my car and all they they was either hung up on me or ignored my calls. Incompetent people working their specifically John and vinh. John McCarthy can go fuck himself. Prick ass white boy piece of shit.

I originally scheduled an appointment to get an oil change done and I had two concerns with the vehicle. 1st the side molding on the center counsel would constantly pop up because the clip was broke and the 2nd issue was that when braking the car would make a whining noise. The service advisor went out to my vehicle and noticed that my oil life was at 50% and advised me that it was too soon to get it done, Explained to me Hondas recommendations and required maintenance schedule. He also called a technician out to go on a ride along to hear the noise. The technician then clarified while on the drive that the noise was completely normal because the transmission is a CVT transmission and Honda opted for that so that there would be better fuel economy but the down side is you get that whining / whistling noise. The technician also noticed the side molding piece and asked me if I could wait 10-15 minutes and he would change it out right then and there. It was by far the fastest and most productive service appointment I have ever had.

I went to AutoNation Honda in Fremont a couple of weeks ago to lease a 2018 Honda Civic LX. It was my first time leasing a car and first time at a dealer. Didn't know what to expect but I had a good experience! Everything was smooth and great. I was not pressured in anything. Big S/O to Sal and Henry!

I have always thought buying a car was such a hassle that I didn't want to go through. Boy was I pleasantly surprised. They had such a large inventory of all models and colors . I picked the car I wanted, test drove it, and I was done.The staff was very accommodating, helpful and knowledgeable. Most importantly I'm loving my car.

Excellent service and staff. My service advisor David Rotter was great! He had me in and out quickly and even had my car washed. Highly recommended. Will definitely go back.

Staff is courteous and very friendly. I’m very pleased with their service. Would highly recommend them to my family and friends.

I've been a customer for over 30 years. Service excellent

Great service and great employees. Went in to look and walked out with a New Civic and a great deal. Highly recommend this dealership. They will work with you and be fair!

Hi All, Reson for visit : AC fan was always on when the ignition key was on Autonation Issue : 1- Wrong diagnostic 2- more than 2 times for fixing the issue Autonation Honda Fremont did recently did a diagnostic for my car for "AC fan was always on when the ignition key was on"issue. After diagnostic ,they suggested me a replacement of "Dashboard Fuse Box" and it will cost around more than $1800 ( fuse box $600 '38200-SNA-A32'+ $ 1200 labor ). Then I have asked other Honda Dealers (Steven Creek and San Leanadro) because I felt it is too costly. Honda Dealers (Steven Creek and San Leandro) told me total cost will be around $700 ($480 for fuse box +$ 228 labor cost) only. Due to huge price difference, I have shown my car Honda-Steven-Creek , they belived the diagnostic of Honda-Autonation and replaced the fust box but it did not solve the issue so Honda-Steven-Creek is again doing the car's diagnostic. I am going to share the same thing with Honda so they can take adequate action. Regards, Honda Civic 2006 LX Owner

Great Service except long car repair waiting time.

Service agent Rodney Juarez is always easy to deal with and takes care of my Honda needs. No hassle and straight forward.

On June 7th, I brought my 2018 Civic in to have a tire puncture repaired. The sales associate who assisted us was Michael Thomson! He was very personable and was very professional in answering all questions and concerns! The repair was done very quickly and efficiently as well! Very pleased with the overall service!

great location, i started searching for a vehicle while out of state. found the car i wanted; requested for a sales representative to contact me. within a couple hours i was contacted by George who was very professional and knowledgable on the entire process. we communicated via email and the whole process was fast and smooth. i asked for information and they delivered. when i finally made it back into town i went to the dealership and was amazed by the whole staff. from George himself to his manager. location is clean, and organized. HUGE selection of vehicles within its own area. also the hospitality was very genuine, i didn't feel as if it was all for show. i would definitely recommend any if not all of my friends and family to this exact location. job well done guys! loving my car and it wouldn't have been possible with out you ! yee !

Very happy with my visit. Facility could use a little attention, the waiting area was not stocked with any cups, it was mid morning so a cup of coffee would have been nice while waiting. Otherwise, no complaints.

The dealership was very busy so the process took longer than I prefer. However, the sales person and manager were excellent. There was no high pressure sales, I am very satisfied with the price I paid for my new car and with what the dealership gave me on my trade in.

The service tech and the payment department were very helpful.

With the help of my son, I had a lovely experienced buying a car after more than 25 years of driving my old car.

When I came in for service Lily took care of my right away.

I've always dealt directly with my service rep, Rodney Juarez, and he makes sure that everything is done to my satisfaction.

It was a painless experience, the waiting area was clean and comfortable, They programmed my fobs quicker than I thought.

Rodney always provides an excellent customer service experience.

Saturday was my first time bringing in my car to this Honda, and David Guerrero was EXTREMELY helpful. I had an appointment at 7am, and my car was done within a few hours. Definitely will be coming back because of David's help.

I came in because my TCS(Traction Control System) warning light couldn't be turned off by my regular mechanic, and I saw the IMA warning light come on for a moment. After 21/2 hours, the diagnosis came back that I needed a new hybrid battery and would cost $4,000. They also did a 12 point check and recommended doing the brakes and replacing the front 2 tires. Since I didn't know what a battery had to do with traction control, I asked them to do the brakes and 2 front tires only. I received my bill and included in the $1,100 receipt, was a diagnosis charge of $180. I was told about this charge at the beginning, but I thought since I did do some of the recommended repairs the diagnosis charge would be waved. Apparently not, since I didn't do the one they said was the real problem. Here's the real kicker. Since I picked up the car, all warning lights are off. Had they only replaced the hybrid battery, my TCS light would still be on. I went back the next day, and talked to Diana and when I mentioned the warning lights no longer were coming on, and that there an issue of $180, I should be reimbursed, she said I don't know about that, and she'd have to talk to Phil the Manager. I've driven the car over 100 miles, still no warning lights have come on. I've taken pictures of the dash as proof, if they require it. The repair was done last Friday, and I returned on Saturday. Hoping they make this right. Still waiting for a call.

Scheduling is easy and time slot is good for me. Service is very good too.

Robert was really great at helping me out with my car. Would definitely go back for service!

Ace Shaghasi was very helpful and quick! I came to this dealership very early, maybe ten minutes after they opened and Ace was very welcoming and nice! He went out of his way to make sure my Honda Accord received what it needed! I appreciate him and the service team. Duke was also very helpful and informative. I felt very comfortable leaving my car there for the service it needed! Again thank you Ace and the service team!

Edward was awesome and very informative. He made me feel very confident in my vehicle and I will be returning soon. Highly recommended.

I was very pleased with the service . Problem solved and the turn around time was very fast! My advisor Devron Gepalaga kept me updated And that’s great customer service!!!

It was the best car purchased experience that I had. It was pressure-free and intimidation free.

We recently leased our Honda Clarity Plug-in hybrid from this dealership. This is our second lease overall from Autonation, the previous being a Toyota Camry hybrid in 2015 (from one in Hayward, CA). Even compared to our earlier experience this autonation does not stand anywhere above poor rating. Our previous smooth experience was the only reason we decided to lease again this time from them. This is not happening again, it seems. We took the delivery in the evening and the very next day morning, it started displaying various system errors such as breaking system problem, 12V battery charging problem etc. I was dismayed by the fact that their service center asked me to drive the same car in for checkup, despite posing a huge life-threat. Further they took two days to figure out the issue was a faulty electronic control unit, that required replacement and would take 2-4 weeks. The sales management insisted I waited for weeks rather than entertaining any car replacement options. Given that car stayed with us only over a night and under 100 miles of total drive (odo ~15 pre-delivery), we do not see a reason not to replace the car. We are extremely annoyed by our experience. Not all Autonations are same, and this seems one bad of the lot.

The Sales Representative (Benny Echols) is very helpful, friendly, and not being pushy to customers and he even helped me with a good deal. I got 2018 Honda Accord Sport from him and this is my second Honda Accord Sport I bought from him. Besides that, the Sales Manager (Ali Hashemi) is very cooperative and come to greet and congratulate me for getting a new car with a good deal. I will recommend all customers to work with both of these people because they perform all work in professional manner.

Service advisor showed me greate service and was providing maximun comfort he can

Great customer service, my vehicle was done the time I was told. She explained everything very well, overall experience is excellent. Thank you

Vinh Nguyen really helpful.i recommend him for salesman

Everything was OK except since it was late they did not take the extended warranty to consideration when pricing and so it was not factored in when doing the final deal.

The way they served me was well. Their way of dealing with me was simply superb. Sharing their views was very appreaciable.

Very BAD EXPERIENCE !!! I went there to buy HONDA CIVIC. They showed couple of cars with different Colors and Models. We have selected model, they gave us quote and we confirmed it as well. They started paper work and ran credit check. We agreed on what they gave. At last moment they said that they can not sell car with the given price. It seems to me un-professional.

Staff is really friendly and knowledgeable, always a good experience when I go in.

they really pay attention to customer! Great service.

Although it took awhile for the car to be serviced, I experienced superb customer service from Trevor Pereira, the individual at the check in stand outside, and the lady who sat to the right of Trevor inside. Thank you. Good job.

Great customer service, friendly and helpful. Would recommend

All the person who helped me were great and helpful.

Use Costco Auto program if you have the membership to save time and money.

Great customer service. Ilya answered all our questions and made us feel like valued customers from the start

Great buying Experience went in and went out. Very easy.

Good & fast service for my first time oil change. I never had a oil change for less than an hour.

Jaimie Hou at Autonation Honda - Fremont helped us buying our new Honda. We contacted the dealership about our interest in the new Honda and we were contacted by her. She was very quick in responding through emails and texts to answer our queries. She knew the car very well, and explained us everything in detail during test drive and after test drive. During the buying process we didn't have to go through lengthy negotiations. Overall we were very happy with our experience.

Excellent customer service Due to timing provided ride to work

Excellent customer service!! All these guys are legit and not just sales men!

I’ve been to other Honda’s. The attention to detail that I received from Fremont by Honda was phenomenal

Don’t buy their VPP (extended warranty). Overpriced and it is not HondaCare. Also cancelled VPP and supposed to get refund in 6-8 weeks. It has been 9 weeks and counting. Only response to email was to tell me Finance department reorganized and my refund paperwork was submitted late.

This was the fastest & easiest car purchase I have ever made.. Staff is very efficient & helpful. We were done in 3 1/2 hours, got a great price too!

I don’t really like going to dealerships when buying a vehicle due to the pressure tactics sales agents use. Surprisingly at this dealership, we were able to reach a deal within 30 minutes of being there. The manager and sales agent were nice and friendly. They even gave us free accessories as incentives. If I buy a Honda again in the future, I will definitely go back to this dealership. The only downside was that we had to wait about an hour for the Finance dept to finalize the purchase. They were busy at that time and Finance was short handed which I totally understood. Once everything was cleared, another associate showed us in detail how to operate the vehicle. Totally satisfied with this dealership

Service and sales were great. Sales men and finance went over and beyond to get me my car. The employs were fairly nice.

We had a very positive experience buying our cars here.

We drove from Hollister to this dealership because the one in Morgan Hill wouldn’t work with us and didn’t seem like he cared if we bought a car. Coming into this dealership they have way more cars and many more people on staff that were all very willing to help us. We had Tamin who helped us trade in our truck and sell us the new car and Henry helped us in finance. They were both very kind and made it so it wasn’t stressful. We will definitely go back.

I was very pleased with my sales experience at AutoNation Honda. From the moment Sammy met me and gave me a test drive of the Ridgeline, to the meeting with the very helpful, efficient and respectful finance manager, it was a great experience. And, I am very happy about the deal I got on my fabulous new Ridgeline!

Salesman was good. Just not satisfied with the interior. Not very clean. It smell like the previous owner owned a dog. All the tires had only 22 PSI. Both wipers blade was no good. Couldn’t see well on the way home.

The service we received was excellent. Quick, friendly and just what we needed. We've been here several times.

I had a very good experience on this purchase of this brand new CR-V 2018. Vinh Nguyen, the Sales Consultant (he has a nickname, Vinny, as I heard his colleagues called him). Vinh was so good; and he was successfully in having kept me there and bought a car from him. I had gone through four other dealers and still planed shopping around; but Vinh persuaded me in buying a car from him. Vinh explained to me all details related to the CR-V and his price was very competitive (enough to make me forget other dealers and decided to buy. I would recommend Vinh Nguyen to all of my friends and to all potential customers who read this review; you don't need to believe me, go ahead and give him a try, and you will see if I am correct. Thank you very much, Vinh, I love the car you recommend! Also, I would like to say "Thank you!" to the AutoNation Honda Fremont Dealer Staff, who are very friendly and have helped me out.

I purchased a 2018 Honda Civic EX on 2/8/18. The sales person, Benny Echols was very honest and open with me. He didn't rush me and he let me nit pick everything without judgement. I appreciate that as my experience with sales people is usually not good cause they are not the most honest people. They mix truth with lies which makes them a liar. But I did not feel that with Benny. You need to keep him. The Finance person however was a bit over the top; didn't know how to take "no" for an answer but I suppose that's how they are trained. Thanks for the new car. Alice Parham

I've been going to this Honda dealership for 2 years now. The place is big, the advisors are really friendly, many on staff so the wait is not too bad. The service experience, however, kept going down. One day last December my Honda Accord Hybrid 12V battery died so I had AAA jumped start the car. In early February, the power steering system failed when I was on the road. I had the car towed to the dealership, and after 6 hours of diagnosis, they said my battery is at end-of-life, probably due to the jump start (???). I have them replace the battery and went on my way, thinking my car is all good now. Yesterday I went in for an A01 maintenance, after two hours they said everything checked out, oil replaced, so I picked it up and drove home. This morning the car was completely dead. Another tow and 2+ hours of diagnosis, they found that the 12V +cable was not connected all the way (!?!). The service technicians here have lost my trust. Will be going to other places in the future.

Hala and Ace helped me though the buying experience. It is both stressful and exciting to buy a new car. They took the stress out of the process.

The service department is well-maintained, and staffs are courteous and professional. They took care of my car issue without fanfare and embellishment.

They are very nice to costumers and the car buying process is also quick they have good collection of cars great staff

Service as expected, organized, timely and well informed by service advisor.

Overall the staff was friendly and the work was completed on time. There were just a couple issues. I dropped off my car at 9AM. The dealer provided a free uber ride and offered to send one when my car was finished. I was not ready when my car was finished so the service advisor told me to call when I was ready. I called for a pickup and left a voicemail. 20 minutes passed so I called for the courtesy shuttle. The receptionist said the shuttle would call to confirm. Another 20 minutes passed so I ended up having to pay for my own uber. When I first arrived I told my service advisor about the FCW failure light I experienced for the first time a couple days prior after owning the car for 4 years. He said it was due to the camera not getting a clear view from being dirty, inclement weather, etc. Well, the service department washed my car so I know the camera wasn’t obstructed. The very next day it was clear and sunny and the same sensor came back on for the second time. Who knows if they’ll take care of it or what it’ll cost. I know for a fact it’s going to cost my time bow having to go back for an issue I brought up the first time.

Lily Trinh was very nice and helpful. My vist was quick and efficient.

If you’re able to, get service done during the week. The weekend at dealerships can be stressful due to the huge number of customers. My experience this last visit on a Tuesday was fantastic. Super friendly advisor, really reasonable cost and time to complete a A15 service. Also they washed my car! The lobby was clean and had plenty of different sitting room areas including a set of couches, a series of desks aligning a wall with partitions, and a few closed door offices. WiFi was slow but easy to connect to and free. Free coffee, filtered hot/cold water, and tea was available. Overall a very good experience.

My car was towed to the Service Dealer. It took a while to get an Adviser because they all seemed busy. The Adviser was good. He asked me to wait most of the day so that my 2014 Honda Accord can be inspected. I know what was the major issue with my rear car break and the simple $14 part fix will do it. When the inspection completed at 5pm, there were additional parts that was assessed, bringing the bill to $900. I have to wait for the parts the next day. My insurance did not kick in so, I tried to negotiate on the parts and labor to bring the bill down early the next day but, I was told by the adviser that there are more damages that needs to be fixed. Now, he showed on the final bill ($1100+) that he gave me discounts. Since I needed the parts, I know that I can do it with less, if I did the parts/work myself and save 98% of the bill. I'm showing the dollar amounts in these review because the amount of parts and labor advised may not be all there. By inspection, I see that the rotors were replaced but, I cannot inspect work on break piston. I don't know, if it really needed work by the picture I saw in the texting. In addition, some of the advised parts replaced can be salvage, like the rotor and pads.

Got the exact car I wanted at the best price around!! To boot, we got the car the same day!! Nelia was great in assisting us! My son had fun playing in the bouncy house there & I had hot chocolate while watching football while we waited for the car to be detailed and the paperwork to be completed!

The staff in both the sales and service departments were great!

I worked with a sales person by name Kent. Great guy to work with. Was very helpful. I highly recommend this person.

Service member Jessica assisted me with my car issues. She called me multiple times to make sure I was in the loop with what's happened with my car even though all were under warranty and nothing out of my pocket. That is service above and beyond. Thank you Jessica!!! I will be back when my car has issues.

I came to AutoNation Honda of Fremont well prepared to buy a used car; with detailed instructions on how to visually check out and test drive a used vehicle and what history documentation to demand. As it turned out, AutoNation Honda was more prepared. Right up front, they provided me with the complete maintenance records, Carfax history, and their detailed diagnostic print out, proving the car's excellent condition. Awesome!

Super professional personnel and very helpful. I definitely recommend this place.

We bought in 2013 Honda Accord for a factory recall on the battery sensor. Patrick Karajah, our Service Advisor, had helped us with great service. As part of doing the recall, they had also washed the car, checked engine fluid levels and checked the tire pressure. The vehicle was ready after about 3 hours. When we got home, we noticed that there was a screw stuck into one of the tires. We don't know where the screw came but it looked like it was just picked up that day. Nevertheless, he also took care of the tire issue. The service was like something you would expect from a high end luxury dealership. Also back in 2013, we had also purchased the car from this dealership. Through True Value and Costco car purchasing programs, they had the best pricing deal and it was a no hassle purchase. The Hondas are very reliable cars and my son who drives it, is very happy with the car.

We traded in our older car for a new CR-V. It was easy, fun and exciting. We buy a car every 10 or more years, so we are surely not experts! But, everyone we met at Automation was helpful, professional and knowledgeable. They walked us through every step, all the options and gave us so much to think about...and the privacy, and time to talk between ourselves. We got just what e wanted in less time than we expected, as we ordered a few extras. We would highly recommend AutoNation!

Had a great experience at this dealership. As a first time buyer I was somewhat nervous about the process of going to a dealership, but the sales person Tyron Jay made the experience very comfortable and pressure free. He made it a point to make sure I knew about every single feature on the cars I was interested in and really took his time to show me all the cars that would fit my needs. His knowledge and professionalism is top notch.

It was a very good experience and I was relaxed at the end of the repair.

My CR-V, without any warning or sign of trouble, wouldn't start. After AAA jump started the battery I went to Auto Nation Honda, without an appointment. I was treated respectfully and my car was inspected and the battery replaced in a short amount of time. My service advisor was Frank Sablan and he couldn't have been more helpful. I am very well pleased with Auto Nation Honda. Thank you.

Kent was helpful in every aspect of the car shopping process. Thank you!

The staff was too friendly and helped us find the best car by offering us the best price. We would definitely recommend this place to others.

Went in for a Regular car service. Good job. All issues taken care of. Provided pick up and drop as well. Courteous service.

AutoNation had the car with the color and interior I wanted. My car purchase from Gus Roque was excellent. Price was agreed upon by email/phone. There was absolutely no hassle.

excellent communication and customer service. car was delivery at the promised time. overall very satisfy!

I purchased my HA 2018 2.0 Touring on Dec 31, 2017 and along with the car 5 add on accessories. At the time of the purchase, I had been told that it'd take only 2h to install these and I should get a call in a day or two. After 1 week without the call, I contacted the dealer and finally got the car scheduled for installation 2 weeks after the purchase. On the day of the installation, after 2h of waiting for the installation to conclude, I inquired and was told it'd take another 20-30 min. That story repeated 5 times. After 5.5h of waiting, I finally got my car back. They offered no water, no lunch, nothing. Absolutely, the worst dealerhsip, I ever come across. Regret the moment I decided to save $100 and come to Fremont. Hope it'll help you to avoid this dealership no mater what discount you get from them.

I've been a Honda customer since 1980, and I've always taken my car to the Honda dealership for servicing. I've always been pleased.

Very polite customer service, the sales man was very good and to the point. I would recommend to buy cars from this dealer , got a good deal on my Honda Pilot 2017 , the general manager was very friendly and handled the financial negotiation very well .

The service rep that helped me was Patrick. Patrick’s knowledge and help was five stars in every way. He called me early in the day to arrange my car repair and maintenance and by mid-day everything was already done. Check-out was smooth and everything was clearly explained to me. I was really pleased to be offered a sizable discount which made me happiest with the transaction. Patrick was the best service rep I have dealt with at Honda and I hope to be taken care of by him again! Five stars!

The best customer service. In and out, clear communications.

If I could go less than one star, I would! They never filed paperwork with DMV. Having continuous issues with receiving tickets on the old car. No one returns calls or even tries to help. My husband has been going back and forth to the dmv and Honda to get this resolved. Still nothing! This is ongoing since April! Also! I'm currently typing this "lovely" review while sitting in the service shop waiting for my car. My appointment was at 145pm for a simple oil change.... it is now 530pm. No one has talked to me, apologized for the inconvenience or even acknowledged my existence. While sitting here, all I see are employees laughing, getting coffee, littering on their own floor and not picking up the trash. DO NOT COME HERE! I'm even looking to sell my car just to get away and not have to deal with this anymore..

Made an appointment here yesterday morning to get an oil change for my car. They took me in right away and were very helpful. Devron was professional and great at keeping me updated about my car. Great place with great service!

The guys were very helpful in helping me find the right color and the right Honda civic to suit my needs. Everyone very friendly and helpful.

I bought my new vehicle at Fremont Auto Nation Honda and it was my greatest experience purchasing a vehicle at any dealership. They offered me great discount and were transparent about the price and interest rate, I will go back there to buy my next new vehicle.

I felt welcome and comfortable when I brought my car for service; even though I did not have an appointment, I was treated in a very efficient way and the service team gave me a frequent update on the status. Overall very professional service performance and quickly solve the problem of my car.

Very good service and maintenance. Service Rep Ed H is excellent. Facilities are very nice for staying while repairs are

I made reservation for Tuesday Nov, 28th, in the morning for a recall. I arrived before the scheduled time, but the advisor "A. Cain" was ready and told me exactly what they will do. She explained the max time will be ~2:00 hrs, but the service was faster ~1.5hr. Everything was great except they are out of coffee cups. I don't know may be the end of the month cut budget. :o)

Jessica Robinson was my service advisor when I recently visited, and she was great!

Everything is perfect. Greatly satisfied. Mike, who helped me for my maintenance is a great job. He is kind and patient; he explained everything clear. The maintenance was also fast.

The dealer was packed, being Black Friday I can understand why. They still made every effort to keep us comfortable during our stay. I liked the jump house up front because it kept my 3 little ones occupied. Still, bathrooms were out of order, vending machines needed attention (wrong prices tagged as compared to the programmed price), and a waiting area that had a tv with significant sound delay. Besides that, nice facility.

I was referred to Alex there thru a friend of a friend, and he did not disappoint! He negotiated and gave me a GREAT deal on my car, so much so he asked me not to tell anyone else about how much of a deal I got! I chose to downgrade my expenses and traded in my Mercedes and put 5k down on my new 2018 Honda Civic so that helped a lot also. When I told him they were not offering me enough money for my trade in car, Alex went to the manager and asked for more money and I got it!!! Alex was so honest, even got me a lower APR than what I was originally quoted. Alex made the process smooth and seamless, and I HIGHLY recommend you ask for him when you go to buy a Honda. He will work hard and not give you any riff raf and tell you bluntly what the deal is and he will always ask for more money off or in savings!

Patrick went above and beyond my expectation because of him I will be referring everyone to your dealership.

Easy, fast, friendly atmosphere & price was unbeatable! Highly recommended to anyone looking for a new or preowned vehicle. Thank you Vanecia Lourenco for an awesome customer service. Patrick Medina customer financial thank you for putting the Numbers together which was workable for my budget. John the Manager was very helpful & informative! Great team!!

We had a great experience shopping for a car even though we walked in without an appointment. Walked out with a brand new car.

I got there and immediately was helped, got the service advisors full attention and respect, I would always come here for that specific reason

Just purchased a 2018 Honda Fit. Got an excellent online offer and negotiated that price down a little. Had great service from Fred Rad. Thanks for a great experience Fred!

I came for a Software update Recall. Service Advisor did not Give me Vehicle Emission Recall Proof Of Correction. I had to go to DMV 2 times to Registration and it took 4 hours.

My Service Advisor Michael Thomson was awesome. He was very attentive and resolved my problem quickly and efficiently

They give you a good deal,, and explain everything in a nice way..

Nice exp. Service was good, Sales presentative was flexible and the car price offered by them is decent

greatgreatgreatgreatgreatgreatgreatgreatgreatgreatgreatgreatgreatgreat

Greeted promptly with a smile. Drank hot coffee, ate donuts, watched TV. Quick, painless. Experience was excellent.

Very patient to tell me all the information, especially the salesman XH, really great

Thanks Lee Ann for helping me on the Price for the Auto Pilot 2017 AWS Touring. I recommend AutoNation Honda to anybody who is looking for a new car. Best deals in the Bay Area. Thanks John and Ali as well in making the process smooth and quick for me.

Very patient to tell me all the information, especially the salesman XH, really great

TERRIBLE. AWFUL. THEY WILL INSULT YOU. What hapenned there? Me and my wife went to shop for a Honda CRV on Sunday 29th Oct. On the gate was greeted by a salesman to whom I told my requirements and interest in a particular model and color. We liked one car but it had this Ivory interior and since we wanted a dark interior we started discussing if we can get the interior customized. Since the discussion was going on, this guy , Andres or Andrew ( I forgot the name) , the manager of the salesman, started pushing the salesman to handle other customers. 2nd time he came and we asked him if there are any further discounts available, to which here are his words: "DO YOU THINK THIS IS SOME KIND OF GAME YOU ARE PLAYING HERE, I GOT YOU THE MAX DISCOUNT" We didn't liked his comment and thought he might be Joking or something so we ignored it. 3rd Time: We were asking some questions to the salesman to which he was not sure, so he called Andrew ( or Andres) again. Now this time he started YELLING : Andrew ( or Andres) : " GUYS, DO YOU WANT THIS CAR OR NOT? YOU HAVE WASTED A LOT OF TIME AND WE HAVE OTHER CUSTOMERS WAITING" Me: " why are you yelling? " Andrew ( or Andres) : " I AM NOT YELLING, JUST BUY THE CAR OR DON'T BUY IT" Me: "Lower your tone. Why the hell you are talking like this" Andrew ( or Andres) : " DON'T YOU USE THAT WORD WITH ME. YOU HAVE ALREADY BEEN HERE AND NOW YOU ARE WASTING OUR MORE TIME" (We never visited Fremont Autonation Honda for this car. ) Me:" I never visited this showroom before and what do you want to throw us out of the dealership now?" Andrew ( or Andres) : " YOU ALREADY WASTED ENOUGH TIME OF XXX OVER THE EMAIL" Me: " Really, now you are blaming me wasting the time of the salesperson the email" He said nothing and we stormed out of the dealership. What he was thinking? He can just force us to buy a car? The Salesman came running behind us and said " Sorry about what happened Inside, I can get you more discount" Me: " Sorry it's not the discount, it's the way he is acted inside" That guy spoiled the Car buying day for us. We felt so insulted. I wanted to complain about him to his manager but I don't know how to reach out. We felt so insulted going to that dealership and I will never recommend any one going there. AWFUL and INSULTING EXPERIENCE.

I started my new car search from Truecar and received several quotes from local area dealers. Fremont Honda was able to match a deal I received from another dealer. Overall process for negotiating and financing was quick and I believe I got a great deal. Sales person was able to recognize it quickly that we were informed consumers and brought the sales manger in to complete negotiations right away. I highly recommend you do your research before visiting a dealership. This greatly helps streamline the process and save both buyer and the seller a great deal of time. I have purchased several vehicles form this dealership before and my experience has always been very good with their sales and service staff.

Super easy. It could always be faster with buying a car

I stopped by this last Sunday to check out a car I saw on cargurus. All the information matched and the pictures did the car justice. Our sales consultant was Benny Echols, he was very friendly and patient with us while examining the car and test driving it. He also helped reccomend a place to eat since we don't live in the area. Our financial service manager Patrick Medina was very helpful answering the tons of questions we had. It was a great experience all around and so far I'm very happy with my purchase

Very relaxing, smooth and efficient. Sales personnel was informative, and was not pushy.

Salesman didn't blow any smoke. Dealership was clean, friendly and well stocked with vehicles.

Service Agent Fraankie Sablan did an excellent service. Was professional in dealing with me. Attended to my car right away and was done within an hour 15/20 minutes.

They are excellent. Very friendly staff. They guide you through the entire process and treat you very well. Totally recommended!

Aisha took care of my appointment for a major maintenance. She was great and got every I needed in maintenance clear to me and made it simple and easy. Thanks Aisha.

I went in for my first oil change on a Saturday morning and it was extremely busy. I had made an appointment for 10AM and wasn't greeted until about half an hour later. Although the waiting time, almost 3 and a half hours, was a little ridiculous, Will, the guy who took care of my visit, was extremely friendly and nice. He told me about a shuttle that was available for those waiting for their cars however, I opted to walk to Pac Commons which was nearby instead. Overall, the short amount of time that I was at the Honda dealership, was okay. It would have been great if the wait time wasn't over 3 hours. Thanks to Will for being really friendly and helpful despite the hectic rush hour!

I had air bag recall done. At first they told me, it would take 3 & 1/2 hr to complete, even though I'd made an appt. They said there was a shuttle, but too so long that I ended up walking to the shopping center rather than wait for the shuttle.

Excellent service provided by Osbaldo Barbosa from start to finish.

Had an appointment at 11am for a oil change. Took 2 hrs for a oil change. Had people come in after me for a oil change and leave before me. I won't be back that's for sure.

My experience at AutoNation Honda in Fremont was wonderful. Rodney Juarez was extremely helpful and explained everything clearly as to what I needed for my car. I will go back for my next scheduled service for sure!

Have leased three Honda civics from here and always had a wonderful experience �

Purchased a used vehicle from Auto Nation. Sales rep who showed my wife and I a broad variety of used vehicles was attentive, polite and honest in his opinions. He made our selecting a vehicle very enjoyable with no pressure nor ?sales pitches.? The only downside from our shopping experience was during the handoff to another rep in charge of finalizing the deal. This process took nearly 90 minutes of waiting after we had committed to the purchase. This was due to the large amount of foot traffic and buyers at this specific off-site auto event.