Max was very responsive, set upfront expectation on time it takes to complete the lease return and he ensured the transaction is complete within the promised time. Great Job!!

The service was great and fast

The salesman Don Tolentino was wonderful. He was patient and answered all of our questions. We were very fortunate that the car we wanted was in stock. No hassle.

We are very happy for the service done by Diana Romero. She is very nice and helpful Thank you

I bought a car that came out super defective from its assembly, and I asked for 2 months to have it fixed and it seems that the person responsible for the service department is still on vacation so they cannot solve it for me (and I imagine he will continue on vacation whenever I come back and ask for a solution 🤣). As I run more the car something goes out of adjustment, definitely if they know how to steal from you. I did not stop him to see it as they are supposed to do as soon as it arrives (the inspection) I bought it out of necessity, now I think they wait for the car to thunder so that someone else responds and not them 🤬🤬🤬

I had my car serviced at AutoNation Honda because of a grinding noise when starting it up in the morning. Dao Nguyen was my service advisor. After his initial diagnosis he told me my Vtech Actuator needed to be replaced. This was an expensive job but needed to be done because of the hours and labor. My car was ready as promised and is working properly now. Thank you for all your hard work.

Excellent customer service

Don from Fremont Honda helps me on the purchase. He provides me regular updates on my reserved vehicle and is very friendly during the vehicle pick up.

Very helpful staff and really good customer service. Love my new CRV

I was helped by Nhan Duong. Very knowledgeable and helpful. Expect to pay a premium as compared with independent mechanics. However, you have certified Honda technicians working on the car and installing OEM parts and that should give you peace of mind.

I just moved from Indiana to CA , and had my first service with AutoNation Honda Fremont. Initially, I was little concerned regarding service ,but it went really well as my advisor 'Nathan' helped me throughout the process. Pricing is really fair and service is great

I have never even sen the things that happened in Fremont Honda, They have added price Sticker that states Splash guard ( not installed ) that state Pro pak ( ambiguous on what it is ) that states Nor Cal ( what does that even Mean)? I bought the nor cal? I have contacted several people including the General Manger and they are all cold stone stupid.

I brought my car in for a recall issue and they did the work within about 2 hours [they said they were backed up]. There was no attempt to make me get other services.

The service is usually quick but this time it didn’t go well. First the line to show up for my appointment was such a long wait for having an appointment. The girl who was doing my service told me it would be ready at 4pm. By the end of the day I never got a call? Then I call Sunday morning to find out the service department is closed. Then Monday comes and I still don’t get a call, three days now they have my vehicle and i have to call multiple times for her to tell me they tried calling me. They didn’t, if they did why didn’t they leave a voicemail? I usually get a text as well. Also, why did they not call me Monday? Why did I have to call? She then tells me they needed to order a new tire for me if I want to leave my car until it arrives, after having it for 3 days! I told her I will pick up my car and please call me when the tire has arrived so it can be changed, I never once got a call! It was a very disappointing experience.

Super professional and friendly

I have mixed feeling with Autonation honda. But still I will go with 5 starts to them. I had bought a used CRV from them and ended up returning. I was made to wait on the day of return. Finance person doesn't know how to process it. I went at 9:30 am came back by 2:30 pm. I was told that I would get the refund by evening but I did not. Then I called sales person and then he said he wont know anything about the finance and I need to come in person to get to know about it. Then I contacted auto nation over chat and they asked finance people in Fremont to call me back with an update. Finally around 10 day after the return I got the refund. Though experience wasn't great but still I will go with 5 stars for them because they did return funds !

Jessica Robinson provided an excellent customer service. Always made sure I was taken care of and all my needs were met while waiting for the service on my car. I would recommend her as a service advisor to any person I know. Next visit I make I will make sure to have Jessica take care of me.

Very easy to get a same day appointment. Prompt service and friendly staff.

They got me in even with no appointment. The service was friendly and quick and I would definitely recommend the store to a friend.

We went there to look for a used car for our business. Took a look at the car and salesperson convinced us to reserve it for 2 days. Within 2 days, we came back to purchase the vehicle and the same salesperson said his boss said we already looked at the car so our reservation was not honored and they sold the car to someone else. Ridiculous reason and no integrity.

I brought my wife's car Honda Accord for first service. Franks who was my service advisor did great job. I took me only 1 hour to get my vehicle back. Thank you.

I would recommend seeing Jessica in the service area, otherwise some of the employees were not helpful.

I was finally able to find the car I had been searching for thanks to the people at AutoNation Honda Fremont. I met with Ace who walked me through all the features and benefits of my 2020 Honda Civic Sport. He also guaranteed that any minor detail I had issues with would be resolved before I received the car, which was a huge plus for my buying experience. Also, Danny Nguyen in the financing department was extremely helpful and kind. He made sure that I would get a great car care plan that fit my budget. He took his time to walk me through all the options and helped me select the plan that met my needs. As a first time buyer, this dealership helped make the experience manageable. I highly recommend this location and suggest asking for Ace and Danny when you get there.

A very easy and welcoming Experience. Nick and the whole team made the whole process of buying our new car as seamless as possible.

Very easy to work with. George helped me get through buying my new car as painlessly as possible.

My wife and I had an outstanding experience here. We deeply enjoyed having no sales pressure and felt like our best interest was honored. “Sammy” was our sales person and was absolutely fabulous. We even had a small hiccup (due to our own fault) with the vehicle that night, and Sammy helped to get us taken care of with the help of the management and service team. I highly recommend comparing them when buying a new or used vehicle!

Worst customer service! Absolutely zero respect for customer convenience. As long a things follow a normal course, they are good. The moment it needs their representatives to take an extra step (like procuring a part which they dont have in inventory), their true picture comes to daylight. This is my third such arrogant encounter with their team within a year. They dont call back to inform the status to customer, they dont receive calls even after multiple trials over a week nor do they respond to voicemail. And this behavior is repetitive. #FRUSTRATED

My wife and I had an outstanding experience here. We deeply enjoyed having no sales pressure and felt like our best interest was honored. “Sammy” was our sales person and was absolutely fabulous. We even had a small hiccup (due to our own fault) with the vehicle that night, and Sammy helped to get us taken care of with the help of the management and service team. I highly recommend comparing them when buying a new or used vehicle!

The check-in was quick and convenient. Andy was helpful in listening to what I wanted to get done with my car. He was also informed on what my car would need as it’s regular service.

Jessica Robinson is very helpful and make sure that my car is taken care and applied some discounts for the services!

Service advisor was very respectful and service was good. But just for oil change I had to wait for more than 1:30 hour even after booking an appointment online. If that can improved its very good.

My experience with Auto Nation Fremont in buying my car has been smooth. I worked with George Sharetski and has been very helpful. Gave us clear information of the whole process and detailed information of the vehicle. Overall pleased with the experience.

Very efficient and diligent

Update: originally wrote a glowing review of our purchasing experience at this location but had to come back and provide an update since things have really nose dived since then. I bought a car about 6 months ago and have had to bring it in to be looked at three times since then, with plenty more visits to go since the issues have not been solved. have spent about 1k with these mechanics so far since magically there is always something that is not covered in my warranty. It has taken a lot of chasing after these guys to even get straight answers or decent help unfortunately, and there have been times I have been sent home with a statement that says my oil and windshield fluid were checked even though I find just a day later that both are empty. not happy. also, I've just started getting letters from the city threatening to revoke my license because the registration of my old car - the one I traded in very easily, stress free on the day I bought my new car - was not handled properly. great. finally I have a manager, Lily, who is helping me and she is really great, but it took a lot of fighting and HOURS waiting in the lobby and on hold to get to this point. so overall this has been an unsatisfactory experience. I would not recommend buying from this Honda dealership and basically regret my purchase. the buying process itself was great and stress free and a decent deal but I guess it might've all been smoke and mirrors.

The associates were very helpful and had excellent experience!

Even though it was really busy before the Christmas holidays, the service team at Honda was really organized. They got my car in right away and Jason kept me informed every step of the way. I was able to pick up my car the same afternoon. Now it is road safe for our long journey down to Southern California. Thank you Honda service team.

Fast response and good service!

Lily is the best!! Have been going to this service center for years and she always takes care of me. Simply the best!

Good experience with buying the vehicle. Staff was so helpful. Vineet was the person helped me through out process and it was very smooth.

My service advisor Devron Gepalaga was Amazing. First time working with him on my Honda Ridgeline. I’ve been a loyal customer for over a decade and it’s employees like Devron that keep me coming back.. he listened to my problem and did the research before taking the truck. Once we figured it out it was fixed and handled correctly. Great Job Devron…

Brought my vehicle in for an 830 am hrv recall, should have been an easy update. After sitting for 3 hours in the waiting area and not receiving any update, I finally asked about my vehicle when I saw it had been moved to the front lot. The service advisor told me it had been done and he tried to call me. No such thing happened, and I didn't get any missed calls and showed him as such. I would have been less annoyed if he told me it was an oversight or simply forgot, but the fact that he lied to my face so casually is why I am upset. Unfortunately dealerships are the only place to get recalls done, otherwise you wouldn't catch me here ever. Terrible experience.

I just got my car. I'm very happy I got everything I wanted on my list. John Lu and Danny Nguyen were wonderful and explained details step by step. They both answered any questions I had. Very polite and professional.

Amazing service from John Lu, Nadeem and Henry.

Luis Barajas our sales guy & dealership manager Aziz were super helpful & greeted us. They made sure we are comfortable & always available to answer questions. I purchased cars before but never ever met the dealership manager. This a first time ever. Our sales guy was always available if we have questions & checks on us every time to make sure we are ok. Never had that experience from a dealership. It was a superb experience overall!

Great service .. my agent is Nathan very professional and does his job well !!! I rate them 5 stars ⭐️

We purchased 2 new trucks for our service company’s fleet and our experience at this dealership was exceptional. Our salesman, Nick, was personable and helpful! And our finance guy, Danny Nguyen, was awesome…very friendly, funny, and intelligent. Thanks guys!

had my CRV serviced By Devon/My Service Specialist. He Does An Excellent For AutoNation Honda Fremont !! Car Wash Has Been Postponded Due To Cov'd. .I'll Take A RainCheck !!!!!!!!!!!!!!!!

I cannot say how stressed out I was when my car broke down. Transmission went out and I sent it to be fixed, luckily the guy at the mechanic shop ended up being a snake which put me in the category to buy a new car. After shopping around for a while I found this location. Not only were the staff including Miriam, Chi, Danny and Nadeem the absolute greatest and not only helping me find the perfect car but finding the best deal but they also seem to truly genuinely care about getting me what I wanted. I really feel like they went above and beyond what normal places would have. This is my fourth time buying a car from a dealership and I will say this has been my best experience. Not hoping that I need to buy another car anytime soon but if there is anyone that I know or if I am in the market to buy a new one I'll definitely be going back here. Thanks again to all the staff and helpers that work for this location I can't tell you how much it's appreciated

Easiest purchasing process I have ever had. My family had bought 5 vehicles so far from Autonation Fremont Honda.

My experience 12/15/21 was great: The service person was friendly & professional . He explained everything very well. The waiting area was comfortable, clean & complied with COVID protocols. As far as I can tell, the service to my Honda was done correctly. I do miss the availability of a free hot beverage during a 3+ hour wait.

I was attended by Dao, not only he took time explaining me about the needed services but also understood my concerns. His friendly attitude and professional gesture helped me to have some frank conversation with him. I trust Honda service centers from long time and after this meet I will trust it more.

Another terrible experience which started with my service advisor providing the incorrect part # to my warranty company leading to my claim process being held up for a day. Not only that, but I was told the part was on backorder until Feb. 14, 2022. I had to call around myself and let the dealership know where to find the part locally in stock the same day! Advisor was out the day following my car being dropped off and didn't have anyone step in to follow up or help which led me to call and get bounced around to voicemails most of the day while trying to get the status of my vehicle. Once the claim was denied and repairs were authorized by me, the service advisor started playing games and calling my work phone on a Saturday to leave me updates on my voicemail instead of my cell phone. Then when asked about it, they tried to play dumb and act like they were unaware of what they were doing. After being without my car for 4 days and spending $1171 I came in to pick up my car and my paperwork was incomplete and my car was covered in dirty water spots which is not how I dropped it off. I also paid for an oil change and when I left, my front left tire was at 29 psi so clearly air was not added to my tires as is standard with such service. The lack of overall helpfulness and customer service also led me to cancel the synthetic oil change package that I pre-paid for in the amount of $850 as well. When I came in, I asked for help with transferring the service to my new vehicle and was told that wasn't an option. However when I got home and called the administrator, they referred me back to the dealership for assistance! Despite this facility being close to my house, I am now willing to go out of my way to Autonation in Hayward or directly to Dodge and even pay extra if needed. I have tried and tried to give you my business and the level of professionalism, customer service and empathy for your return customers when put in these situations such as myself is beyond disappointing. The service manager I left a VM for never even called me back; you really need to do better.

Long time customer. Staff are always friendly and courteous. Devron is the service advisor that I always like to have assist me. He has treated me like a high end customer and takes care of my Honda Accord. Devron is awesome.

Super awesome service and can't thank enough for my agent (Nathan)! Came on Satursday to check up engine light issue and got served right away, quickly check up and provided several options. My agent partiently looked up coverage rule and got the part covered for me, continuelly provides update about the shipment of my parts! Exceptional service. Highly recommended!

This store is the place to purchase your car! Had a great experience and will send all my friends and family to purchase from AutoNation Honda Fremont.

Great customer service! Found me exactly the car I wanted and quick no hassle experience!

I have my CR-V-Ex serviced at Autowest Honda at the Fremont Auto Mall. My Service Advisor is Devron Gepalaga. He is reliable and very good at what he does.

Quick service

Fremont Honda was very supportive and when I dropped off the car it was very easy and the exact amount we discussed on the phone. Highly recommend Fremont Honda.

Good and timely service. Your car will be returned in less than an hour unless major service required. Associate Mr. Dao is quite friendly, he listen to the details and take care of it very well. Parts replacement fees are little high I feel.

Vineet and Jack were both professional and accommodating. Aside from the wait, I couldn't have had a better experience. Highly recommended for a straightforward process.

Got my recall + oil change done in less than 3 hours. (It costed me 6 hours with the same jobs last year). I believe either they have improved the service in a great deal or the service advisor Nathan Duong is a superman or BOTH. Still, very appreciated Nathan for his professional service. Will come back in need next time. AAA+

Went to see a new pilot car, after driving 25 minutes. Found out that car was being used by the manager and super dirty from inside (kids chips crumbs in back seat, manager’s jacket and charger on the front seat), and been told it’s used by him for commute (Seriously?). So basically, expecting me to buy a used car for the price of new. Thank you for wasting my time! First and the last time!

Even with appointment. Not worth visiting.

My experience was not good with Autonation, the reason is false promises at the time of purchasing my car regarding the extra insurance and maintenance. They promised first service will be comprehensive and will include many things. Also when I took appointment they informed that they will be washing the vehicle but when they did service they said they can't wash due to drought. If this was due to drought then why did they informed about wash when I booked my appointment.

Please don’t purchase car or at least car care plans. They do not honor the car care package that I bought for 10 oil changes telling me that it expires in 5 years while there was no mention of it when sales person sold it to me.

Thank you to Ace for making the whole buying a new car a breeze. He was super helpful and answered all of our questions and addressed any concern we had always in a professional matter. I can say the same for the finance department.

Everytime I go get my service theres always something that happens to my car. Most recently there was oil/grease stains or something black in various places in my car including the leather and the soft cloth like material on my door. I had to scrub it out myself and theres still a spot where i cant fully remove it. Im very happy with the people working the front desk but im a little tired of the technicians that get my car dirty or scratch something carelessly. I didnt want to make a fuss again recently so i didnt say anything and just cleaned it myself as best as i could when i got home.

The service is good only problem is that there is no facilities like coffee and water for the guest waiting Can do better on that front but rest is all good

I had a great experience with Daniel servicing my Honda CRV. He provided excellent customer service and timely updates while my car was getting worked on. I would highly recommend working with him!

Great customer service 👏

I recently visited this dealership to buy a used car, paid a $3,000 deposit down to return the next day to be told internal management confusion lead to the vehicle being sold. All they had was a bunch of excuses. Horrible experience

George Sharetski is a best sale person, we had so much fun to make deal with our new 2022 pilot thank you so much George for your time and help. And big big thanks to Delear Manager Hendry NG , we had that Opportunity to work with best people.

My car is still under warranty, but I found that button/switch does not illuminate at night, so drove to the dealership for inspection, I also complaint about the rattle noise sound heart when drive at low speed. I got my problem fixed, and assistant did not ask me for extra service.

I have been a customer for more than a year.Im really glad that Andy Mui was the one who helped when it comes to services of my vehicle.He is very transparent,polite and respectful.

Vineet helped me purchase my new Honda Pilot, he was very patient and answered all questions that I had and made sure I knew all the specs on my new car. He made the process fast and easy so If you are looking for a new car I highly recommend Vineet as your sales associate!

Worst experience ever. The sales executive is ready to talk about the car and take it for a test drive only if I'm buying the car right at that moment.

Other than the system going down it was great as always.

Bought Honda Odyssey 2021. It was the best deal and a very pleasant experience after visiting multiple Honda showrooms around the bay area. Special thanks to Jana, Rebecca, Henry, and Sophea. After 1 year review: Totally dissappointed with the service. - Never got a detailed info on what packages I bought. - No other Honda showrooms accepting the packages I was told I bought from here - Tried to contact the custom support ( Shawn W) was super rude in abrupltly ending the chat - Tried to reach Autonation team and no response from the manager ( Jessica I guess) after waiting on call for 10 mins and it directly went to voice mail) Still waiting for the call.

Excellent service, very courteous, and most importantly for me, very rapid. Good job!

Excelent and well trained crew. Top cars well selected on pre-owned with good prices. Try it!!!

With the current market conditions where everyone is charging a markup, Autonation group is not charging anything on paper. However, that's not entirely true. Autonation Fremont (my car dealer) will forcefully stick you some accessories worth the market adjustment charged by other dealers and each item would be at a very high price. I bought a Honda Accord Hybrid Touring 2021. I had to buy accessories worth 3k (including tax approx.) which was otherwise way cheaper and/or not required. Just a small example.. All weather floor mats costs $173 on Honda's official website was charged at $600. Door edge protector which costs $45 was charged at $495 and $112 splash guard for $499. I really needed to get a car fast as I am physically challenged, had no other means of commuting and had to go for it. But be smart and don't fall into that trap.

I have brought my car for getting a problem fixed but for dinner reason they can't. If it is truly unfixable they need to tell me or fix it properly. Not too happy. Otherwise they are good for other regular maintenance.

My 2017 Civic needed service. I contacted Lily Tran Service Manager to schedule the service. Lily told me to bring my Civic in and she would take care of whatever it needed. True to form the service was completed, my vehicle washed and ready for me within an hour and a half. Lily and her staff always take good care of my Civic.

I was very disappointed with Financial Department. They push hard to sell me extra warranty. They gave me 10.99% interest rate, but if I would buy extra warranty, it would be 4.99%. So that doesn't make any sense, and its very much unprofessional.

Nathan was great to work with. The work on my car was completed a little later than I expected, and conflicted with plans I already had until their closing time on Saturday. I figured I was just going to be without a car until Monday. He ended up being at at work until after 6 and called to let me know and I was able to get my car that night.

I just tried contacting the finance manager and no one available. First time customer here. Sad service. Unprofessional service even from the guy that answered the phone aka the receptionist. WTH

At first I was a bit agitated because it took 4 hours to notify me that my car couldn’t be fixed until the next day. My agitation went away when o discovered how professional my service rep was. He communicated with me very effectively and insured me that my car would be ready the next day and it was. I appreciated the way that he went over the details of my car with me. Good job Auto Nation Honda!

Fast, transparent service

Honda Freemont (AutoNation) was great delivered everything as promised. Great working with John Lu to buy our family a new Honda. I highly recommend John and Honda, it was worth the drive.

Daniel was awesome! He was very kind and made very descriptive when it came to explaining my repairs. He made sure I knew what was going on and gave me accurate timing and prices for my repair. Definitely will be coming back to Daniel for my future services!

The person I worked with JT was great two hours and I was out of there

I has a recall on the cover of my truck and a maintain service done. The service was thorough and complete.

Best Honda service center in Bay Area.

Good points: 1. No wait and attended Bad points: 1. They will make you feel as if your car is 1900 model and tell you all the expense that’s there in book. And give you feel if you don’t do then it’s accident time. 2. If you try for test drive, you will be treated with long wait when no queue 3. No explaining of inspection report even after asking, Just mention it’s written. 4. If you mention coupon code, they will say we will honor and again ignore unless you remind again and again. 5. In 2019 there was a power staring fluid change which was about $150 but it wasn’t change as per my LA Honda friend who visited later that week Perhaps taking advantage of demand and being in Bay Area.

I had the pleasure of meeting Nathan at Autonation Honda in Fremont. He helped with the process of getting my vehicle authorization for the issue that I was having with my car. He was very pleasant, very professional and took care of everything in a very speedy manner. I’ve had some issues with previous technicians at Honda dealers specially the one in Dublin CA. Never trust Dublin Honda. But Nathan was great and me me feel comfortable even tho I was heart broken about the issue with my vehicle. Thanks Nathan!

My advisor Nathan was able to help me with my broken belt buckle. He even stayed 30 mins after they closed to make sure I was able to get my car that night. Thanks so much for your help Nathan!

Excellent service - Dao was fantastic! - thanks Dao - 5 stars plus service!

We got Honda clarity from the dealership. They were very helpful during the purchase process.. there were pending items like paint buffing, interior cleaning for the vehicle and they mentioned we can get an appointment and they’d do it later. When we took the appointment, the communication from them was not clear. We didn’t get appointment confirmation for things they plan to work on. After 2000 miles on the vehicle service light was on, we don’t know if the vehicle was serviced or now when we purchased. They mentioned all the vehicle undergo multipoint inspection and car service before delivery to the customer. When we took the car to dealership, they didn’t complete the request which they promised for the appointment. When the service personal mentioned they’d just clean the car, we informed them and showed our appointment confirmation was for buffing the paint, interior cleaning and service. We also spoke to the manager and he mentioned they’ll do the job. We were called for returning our car and they didn’t perform all the requests they committed to. No accountability for customers time for things promised during the purchase of the vehicle. No transparency of vehicle service request vs work done.

Ed is a great service agent!! When I brought my car in for service he stated that he would have me out of the dealership within an hour and a half or less. I was out of the dealership within one hour and 15 minutes. Great service!!! Thank you Ed!!!

Super friendly and awesome customer service! Didn’t have to wait for a long time even though it looked super busy.

My vehicle had a low battery to be replaced and Dao Nguyen was able to fix this in such a short amount of time, even though I dropped my car off very late in the day. I almost had to wait until the next day to pick my vehicle up but he went above and beyond and expedited this service. Thank you Dao for your help!

Charged absurd prices for routine maintenance, and performed superfluous tasks without saying they were optional. Will never return and recommend no one uses this predatory service department.

Great Place.

Customer service is second to none

Got a Civic today. It was an amazing buying experience. Special thanks to Luis and the manager Chi Luong for making the buying process smoother.

Excellent service

Excellent service

Great customer service with explanation of each service needed as well as consistent communication with how my car's work was progressing. Daniel did an awesome job of keeping me informed and working hard to help me keep my costs down when possible. Thank you, Honda of Fremont. I'll be back again!

Service is awesome and you are confident that your car is well taken care of. Michael Thomson is also an excellent Service Advisor.

Outstanding experience from start to end.

Top notch service as always, and quick too. Mike Thompson is the best.

AutoNation Honda did not do the markups while a lot dealers are crazily adding several thousands of dollars above MSRP price. I am really lucky and happy purchasing my new CRV Hybrid with AutoNation Honda. Jennifer helped me for the reservation, and I got the car within two weeks after the reservation earlier than the expected date. I strongly recommend AutoNation Honda Fremont if you are purchasing a new car.

My husband and I just bought a pilot from Kent. He was great to work with from start to finish. Great hardworking guy, we would highly recommend if your looking to buy a Honda. Thanks Kent!

Good to have Mandarin service and sales Dennis is super nice.

Superb customer service! And Vinh is a helper very good, I had a great time buying my new car. From the Honda Fremont , all people are Sales they are all amazing! 😇

I brought a 2016 crv honda, George was great, What was not disclosed to me at the time of purchase is There was an issue about getting my registration on time.I brought the car in June 2021 and now we are in Oct. 2021 still no registration and tags for my car, I call auto nation trying to find out what is the hold up ??? John Mccarty is supposed to be handing this, I have called , they transfer me to his line??? and the phone rings and ring, you can't even leave a voice mail if you wanted to. very frustrating and disappointing with auto nation. How long does it take to get a registration and tags????? If any one at this car dealership can help , I would appreciate that.

Jessica Robinson is the best service advisor ever and very professional! If you want your car serviced she will hook you up! Book her for all yoir car troubles PERIODT🙌🏽

Andy Mui was great , he understood what my needs were and made sure to go the extra step to ensure great customer service. He was polite, honest and made sure all my needs were met. Thanks Andy for your hard work.

I took my Pilot in for new tires on Saturday,, my Service Consultant “Jessica Robinson” as usual provided excellent customer service! I always appreciate Jessica’s excellent communications skill and follow up about my Pilot. Jessica ordered my tires on Friday and had them installed on Saturday excellent customer service. I was happy to have my new tires so quickly!

I give this place at 3 because sometimes even just getting an oil change will take hours but it is pretty popular and there are quite a few people in there when I go so I suggest getting there early in the morning if you can I think they open at 7 and you will get out a lot early on time especially if you're in a hurry and have other errands to do through the day

Really slow service

My tech Dao was courteous and was helpful. Explained everything when I initially called looking to get work done and get some parts. Really appreciated his customer service

Andy is so nice

The car I had come to see was not in stock, but luckily there was another SUV in the lot that worked out perfectly! I came in intending to test drive and ended up driving out in my new car. The trade in process was very easy and Jana and Carl were a great help.

1st time visit, not a bad experience. Fast service with the airbag recall.

Came back again for another oil change + brake fluid service! Daniel was super helpful and assisted me right away. Thank you again!

quick and easy service. Thank you!

Dao Nguyen is very experienced and extremely helpful in explaining what is supposed to be done. I am very grateful to have him as my advisor. Congratulations for having such a devoted worker ! Daniel Wong

I know it’s very hard to find honest and friendly car dealerships that will take care of you and not just use you for a quick commission. If you don’t want to feel pressured and have people that actually care about you, go to AutoNation Honda in Fremont!!! I bought a 2022 Honda Civic LX from them. Obi (I’m so sorry if I spelled your name wrong!) and Ace were very friendly and helpful, go to them if you would like to buy a Honda! Then Patrick Medina was very friendly and helpful, thank you so much to this wonderful team for helping me out with my very first car!!!

Dao Nguyen is amazing. We have been to this location several times and every time Dao has given us a great 5 star service. Ever since then my wife and I have not taken our vehicle to any other location but this location due to Dao professional service. We will take all our vehicle to this location for tune up or any other services. Please give our thanks to Dao Nguyen.

It was a pleasure dealing with AutoNation Honda Fremont. Our transaction was very smooth, GM Brian, SM Sopheap, Fin Hendry and Sales Luis are very friendly and accomodating! It was an amazing experience overall.

Superb customer service! I had a great time buying my new car. From the GM Brian, SM Sopheap, Finance Hendry and Sales Assoc Luis, they are all amazing! 😇

Worst experience ever rushed the job without reading the work order. Charged for things that they “forgot” to replace. Tire pressure off. Our service rep Jessica was great its the people doing the work. We were just at this dealership looking to buy a new CRV not even a month. We really need to rethink that. Not sure if we will go back for service or to purchase a new vehicle

All this sounds negative but Ive gone to quite a few different service shops and this is a fairly common practice. If the shop wants to rise above the rest then they should work to improve in these areas. Only issues I had were: 1. If your service advisor is busy, other employees should be able to look up your vehicles status. There were so many people standing around an not working but no one could help 2. If the mechanic breaks a part to get to another part, the dealership should automatically cover the cost. The service advisor first tried to charge me. 3. Take a picture of where they will be working on so you can confirm later when you get your car back. It always seems to happen to me, but the hydraulic lines and wiring were not routed in the mounts as they were originally. They were pinned against another part binding. Over time they would fatigue and fail.

customer service was amazing and I enjoyed my experience. definitely worth the trip..

My check engine light started flashing on the way to my Grandma’s 96 birthday! I was 600 miles from where I live in Southern California and I had my 2 little girls and my mom with me in the car. I pulled my car into the dealership and was so grateful that Ross was the one that helped us that day!!! He listened so attentively to my story and went absolutely above and beyond to help me!!!!!! He got me a rental car so I won’t miss my grandma’s birthday and called me everyday with an update. He made a pretty scary and overwhelming situation much less stressful! My girls and I were able to get to my grandmother’s birthday on time and Ross made sure my car was fixed and ready to go so I could get back to Southern California safely. Thank you Ross, my family and I are so grateful!!

Ross was professional, efficient, outgoing, and went above and beyond in every aspect to ensure I was satisfied. He called me with updates and the experience was stress-free. I appreciate his honesty and how he took the time to breakdown everything that was being done to my car before and after. I would definitely recommend AutoNation Honda in Fremont to everyone and I will continue to get my cars serviced here.

Took a chance for walk in service and everything was done right. Devron service advisor was polite and helpful. Would recommend bringing your Honda vehicle here.

The service department takes care of you. I’ve had to bring my HR-v in a few times and I always leave satisfied.

Do not go to this dealership. I made an appointment online to get my CR-V its 20,000 mile service and to get the safety recall fixed. When I got to the dealership, they told me they couldn’t fix the safety recall because I had more than 1/2 a tank full of gas. They said to call an make another appointment to get it fixed, so I did. I just got back from that appointment to solely fix the safety recall and they couldn’t do it because the part is on a National backorder. There is a clear lack of communication within this dealership. First, the online appointment portal should tell you if there is any thing that needs to be done before arriving to get the safety recall fixed and if the part is available. If the part isn’t available, why have that option online to make an appointment to get it fixed??? Second, even calling to make an appointment to get the recall fixed sucked. Once again, why didn’t the service personnel on the phone check to see if the part is in stock before allowing/confirming my appointment? Lastly, I got multiple reminders about my appointment, don’t they have someone look to see what kind of appointments have been booked to make sure that they can actually do the service? The communication within the dealership and the dealership with the customers is horrible. I won’t be coming back to this dealership in the future.

Just moved to Newark from Santa Clara and took my honda accord in for first time and was very impressed with the amazing customer service. Was greeted quickly at my car and Devron helped me get my car in and serviced in a short few hours. Thanks Devron and team!

Ross provided very detailed explanation of the services provided and was very pleasant to talk to him. He has excellent customer service skills.

I just got my Honda serviced at autonation hi da Fremont - the whole experience was very smooth from making the appointment to getting the servicing done. I definitely want to give a shout to Devron who was exceptional and gave me top notch experience. Definitely coming back for all my Honda needs !

The are very professional they work with you to get a better interest for new car.

Jason the service Advisor is great took care of me right away, I never new about great service until I bought my Honda HRV and went to Auto Nation Honda, after dealing with Fremont Ford and there poor service, I never had it so good at Honda Auto Nation! In fact everyone that works at Honda was exceptionally friendly! I will be back, Thank you Auto Nation Honda! … Kristine

Should check part prior scheduled appointments to not waste Customer’s time. Apparently technicians don’t know and can’t read tire’s tire pressure requirements. Dropped off my car for a recall issue and received my car with a low tire pressure indicator light on (due to technician not knowing how to check it confusing my car with another model?).

They screwed up my Aircondtioning system. They demanded more money to do , just the diagnosis.

I bought my Honda Pilot in early May, and recently discovered a paint defect. Dianna in Service, and the general manager Brian were able to quickly resolve my issue while providing excellent customer service.

Dianna was very helpful and explained everything I needed done on my car and left me with no questions to ask. Very nice and friendly. Would recommend 100% to go to her for help. Thanks again Dianna (:

Andy was really very professional and serviced swiftly.

It went very well. Jeff was very helpful and nice.

Andy Mui is the best, very polite to his customers

Good experience. Professional service. Take good care of customers

I went to Automation authorized Honda service center for my 2010 Honda odyssey. My car had few issues which I wanted to take care and some suggested by advisor. 1. Loose steering wheel with play. 2. Steering wheel shakes while applying brakes on high speed. Suggested to change brake pad and rotor. 3. Ticking noise on cold engine start and continues later with less noise. I suggested to check rocker arm and lifters. 4. Multipoint inspection. 5. Oil change. 6. Timing belt and valve adjustment. Was suggested to change the timing belt and generally the people would do valve adjustment as its more than 90k miles. So gave the approval for timing belt and later also for valve adjustment. While the car was getting fixed the advisor mentioned oil leak from engine and could fix that in $700 and there is no ticking noise heard. I questioned what kind of oil leak takes $700 to fix and if we fix that later would cost way more, was not satisfied but Gave the approval as its related to engine and wouldn't have to fix ticking noise as its gone with new timing belt tensioner. The Car was taken on Monday for servicing. On Wednesday got a call to pick the car. As soon as the car arrived I can clearly hear the ticking/tapping noise which was meant to be fixed. I didn?t understood how they said the noise is gone. I explained again and Service center agreed that noise is there and they will check the problem and took the vehicle back to diagnose the problem. They could not find the noise and then I went on Friday morning and talked to the director. Director mentioned they wanted to help and will find the issue and would need authorization to tear down with $500.I agreed as I wanted to fix the issue. So starting Friday there was no call from service center and when I called they didn't pick the phone. Then mid-next week the advisor said they don?t know what is causing the ticking noise and might need to change cylinder head itself and which will cost more. I got convinced that service center don?t know what they are finding and don?t know fix the issue. I came here for because they being authorized Honda service center and authorized for another tear down on directors assurance to find problem. After receiving the vehicle and a day of driving. Things not fixed: 1. Loose steering wheel with some play. - Not fixed 2. Ticking noise - Could not even diagnose the issue. 3. Brake Pad ? too loose and have to push much down to apply brakes. What is fixed after spending 5k with these maintenance and two weeks of time. Oil Change and timing belt with valve adjustment which needs to be observed for more days. My feedback is that, this service center can do some routine standard stuff like oil change and some standard fix and their technicians don?t have capability to find and solve the issue even after you explain. Wasting your precious time is another things. My advice is don?t waste your money and precious time in this authorized Honda service center.

Took advantage of my 85 year old Mom She went and had them put in a new battery they wiped out the memory on her Honda and did not bother to reset anything Her car would not pass smog finally after 4 failed tests Honda charged her another 200.00 to fix a problem that they caused Do not take your cars to Fremont Honda

Completely satisfied with service of Jessica Robinson and Lily Carbis

Kent from Auto Nation was Great and took care of the car buying process smooth. He went through all steps of the process and explained about the car very well.

A very positive experien. Waiting area was clean with seating adequately spaced.

My Honda fit 2019 was recalled by Honda for fuel pump change and I got a letter in my mail regarding it.I called Honda and scheduled an appointment for June 8.After getting an appoint meant I got emails from Honda to remind me about my appointment. On June 8 I went there to leave my car.The service advisor finished all the formalities for this and gave me papers and I handed over the keys to her. I took time off from my work that day.She told me to pick my var in the evening. But in the afternoon around 1:00 pm she called me that your car couldn't done because we didn't have the part .I was surprised and shocked that the service advisor didn't check whether the part was available or not. I wasted my whole day and the car didn’t get done.I went in the evening and they apologised and told me that they will call me when the part will.available.I m still waiting for the call

Good service and professional advisors

Customer friendly and very good service!! Jessica is very helpful and friendly.

I braced myself for a complicated experience in buying a new car. It turned out to be a very uncomplicated experience in the end. This was due to a great sales person who made the initial contact with me at the beginning of the process until the end. He was professional, courteous, and empathetic to my buying anxieties and sometimes naive questions. No complications or disappointments at all!

Fast service! Good customer service.

Very easy and efficient buying experience. Kent was very helpful and explained the functions of the car very well.

Jessica Robinson is so nice and very friendly. I would definitely recommend her to be your advisor.

Great service. Called on Friday and was able to get a next day Saturday appointment for 20K mile service. Pleased with the service advisor and work performed on my Accord.

Had a good experience, Jason handled everything professionally. I am very satisfied.

We had good experienced when we both our car..Amin and Patrick who helped us they are so nice and amazing..

Jeffrey Barroga was the sales helping to evaluate and complete all paperwork and cut the check for me. He was very polite, professional and no nonsense. The whole process was very smooth and quick. Highly recommended.

I bought a new Honda Accord car from AutoNation Honda Fremont recently. It was a very pleasant experience and the salesperson (Vinh Nguyen) was very helpful.

I brought my car in without making an appointment in the afternoon. They were very accommodating and fixed what was wrong.

Fully satisfied with service personnel as well as maintenance workmanship.

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This was a recall service. The appoint was easy. The service was done within the indicated time. There was courtesy car wash too. There is good wifi service so I could work while waiting. The staff was couteous.

Due to COVID-19, still no coffee. Not fault of Honda.

My experience was quite pleasant. Frank was a joy to work with. Explained and made everything clear to understand. Will be back for all further services and 10/10 would recommend to all my friends and family!

Wonderful as always the service was great and my contact person Jessica R was pleasant as always and so very. willing to answer all my questions! Thank you, Jessica!

My first time in AutoNation Fremont is a great experience: parts arrived faster than I expected, and services are excellent. Would definitely go back in the future. Special thanks to Mike Thomson, for his professional and great services!

I was in the market for a new hybrid car. I had my eye on the Honda Insight for a while. AutoNation Fremont had one in stock so I went in and checked it out. I was helped by Vinh and he walked me through the test drive and financing paperwork, Vinh kept telling me he would take care of me and made sure I had every issue and concern addressed. He was really friendly and went out of his way to make sure I had a good experience. They also gave me a fair amount for my 2006 Acura TL trade-in. Long story short: I wanted a new hybrid car. I went to AutoNation Honda and Vinh helped me drive off in a brand new 2021 Honda Insight EX.

Everyone was very helpful in finding the Honda vehicle I wanted, purchasing process was quick. I’m Very happy with my New Honda, I definitely recommend AutoNation Honda Fremont!

Great customer service. They took care of my car really well.

Perfect service and fast

PAINLESS and PLEASANT buying experience, highly recommended! Responsive, professional and knowledgeable, Nicole Quintos, sales associate, made buying experience a breeze and streamlined,

Fully satisfied with the work they have done. Jessica was so knowledgeable and helpful. Her cheerful personality was so contagious. The company’s so blessed to have her on their team.

Jessica was so helpful and knowledgeable. She?s so accommodating and cheerful. The company?s so blessed to have her.

Auto Nation provided excellent customer service. They took care of my car service and explained what repairs were needed.

Easy to get appt, showed up on time and was helped right away. Jason was terrific with explaining everything needed as well as costs and process for the services. I was called to inform about progress and explained that another service was an option to handle now. Was updated again with another call when ready for pick-up. Easy and communicative service with no pressure for doing more than I came in for but offer options throughout the process.

Great service and on time. Mike was very professional and explained all the services needed for my pilot. He delivered as promised.

The staff at this dealership were pretty good and patient when listening to the description of the problem with my car. The service-advisor was able to answer my queries and able to give me a proper estimate for the service. Overall, the service visit was good, and my car was fixed.

I purchased a vehicle through the Costco auto program. The transaction was smooth and the sales person was knowledgeable. A pleasant experience.

Had my new 2021 Honda Passport serviced for the first time this past week. My guy Ross was extremely helpful. He was very clear with the communication and everything was handled in a timely manner. Car looks and runs great! We’ve been Honda owners for almost 20 years and love AutoNation Honda Fremont. Their sales and service departments are awesome!

Awesome customer service, advisor DJ patiently explained in detail to me what and why regarding my car issues. He took care of everything and I really appreciate his caring and knowledge. Thank you ?

Great overall experience on purchasing new vehicle

The service department personnel is very professional and courteous.

Michael is very courteous and very knowledgeable about recommending needed maintenance. He gave me three different options on maintenance so that I could choose what I was most comfortable with. No pressure.

Very satisfying quick thorough service. Our service rep was in training but he was excellent!! Thank you so much!!

They helped me look up my warranty to see that I was still within the timing to get free service for my need. They also called me throughout to update on the progress and timing of the service.

My experience was wonderful Meeting Ace made Everything very easy for me! 🙂

I had a great experience.I always have good services at this dealership in Fremont.

Very responsive online in quickly finding the model we wanted. But hard sell on extended warranties by finance guy and his angry reaction when we declined ruined the whole experience.

The Best Service for my car and I?ll keep coming back

Dropped off my car for the service appointment, came back in couple hours, and my car was all ready. Smooth process and quick service. They also offered to disinfect the interior. Thank you!

I received great service from Andy Mui. Thank you.

Outstanding service by Eric. He went above and beyond picking me up from home, answering any questions and concerns.

It was a quick sale, I was in and out within 3 hours.

I like Jessica she is very friendly and helpful . I was satisfied got my car back on time and cleaned.

The worst experience that I have in my entire life, took 3 time tje car for same reason, no solution, they told me to rent a car to ne able to leep my car more days to check, after 3 days on their hands, no solution, they call me to pick up the car and they said no problems with it. Took a little drive. Same problem, went back to shop and drive with the technician, he said oh yeah... there 8s a problem, so 3 days rent a car waist, then tjey give a rent a car for 2 days and then they call parts is in back order, I got wait until arrive.....so almost 3 months goes by and no car fix Honda CR-V 2020

Excellent service, friendly and professional! As I was doing multiple repairs the dealership was very accommodating finding some after market solutions of good quality and offering additional discounts in order to have everything done as needed.

Friendly helpful service.

Chi Luong and Dennis Chow made it happen in a real beautiful way! Top tier customer service with these 2 gentlemen, they made sure I got the car I wanted for the price I could afford and a hell of an APR for my iffy credit rating. If you want quality care and service check these 2 out.

Very professional service. I am very happy with it.

i had a maintenance and bought new tires. the service from scott was amazing. he was very thorough and explained everything to me!

The service is nice. Environment is good.

Bought 3 cars here over 20 years and always happy with the quality of service and customer satisfaction. My wife takes the cars in and they are always very nice to her and explain things clearly. These Honda Accords are made so well, they only have needed scheduled service so I'm very happy to stay with the dealer for everything that's needed.

I really enjoyed the customer service by Jessica who always taking care my car service every time I had my appointment at Autonation Honda Fremont. She is so respectful and friendly to me. She answered all the concerned questions I have every time. I can trust her ? that she will take great care of my car. She has great personalities and attitude with the customer like me. I?d definitely recommend to her to all my family and friends.

Jeff and Vineet are awesome!!! Cant go wrong with this 2 guys 👍

The buying process was really good and I turned in my old car and they paid off my old loan and gave me new car, the process was really smooth and easy. Both the sales and finance departments were awesome.

I am very satisfied with my purchase... I worked with Jack Yu and he was very friendly, helpful, and professional.

I appreciated Carl Medina for helping me in the process of owning this car. Thank you.

AutoNation service is friendly and professional. Some times there's a little bit of a line during appointment time to drop off the vehicle.

Fast and prompt service, and was updated regularly

Excellent service, Understand you need, Customer support is very friendly, Quick response for query.

Came in for my routine check up and Davion was able to help me with all my needs in a timely matter. He’s friendly, easy to talk to, and professional.

Poor service; I always service at the fremont location since it?s close to my house. My car had flat tire recently, they serviced it as it was part of the package. The rim had oils and cream bursting out of the repaired tire. I asked them to clean it so the assistant herself took wipe but wasn?t clean. I could still see some marks and stretch of tube fill cream. She asked me if she could wash the car but and took car for wash. Returned after 20 minutes saying the car wash is down. Waste of time plus not a great experience to wait at the service center. As of April 2021, the inside of car was sanitized but the marks of sanitization liquid were clearly visible on the dashboard and steering wheel. Uneven layers of sanitization made the interior look worst.

Overall we had great service from buying the care though the costco auto and even service department with Mike.

It was good. The technician was very helpful and went over what needs to be done in my car.

Mariam was great!! She was super nice and helped answer any questions that I had.

Excellent sales & service from Kent Branner. He went above and beyond to get me the car I wanted but didn't think I could afford. He knew every answer to every question I had on Honda models on the lot and I was really convinced when he showed me all the features. I felt no pressure/no hassle, he gave me time to make my decision & gave a great percentage rate and was able to get me in a 2021 Honda Sport which I didn't think I could afford but he made it affordable for my budget. There were no games, no tricks or last minute surprises on sales price & monthly payments, he kept his word. You will not be dissapointed having him as your sales guy he's very professional and courteous. I just knew this was by far the best dealership I had been to after visiting some very dissapointing dealerships. When I made the decision to purchase he gassed up & had my car detailed from top to bottom and made sure I knew the safety features before driving off the lot because I had went from a 2005 Honda to a 2021 and a long drive home. Mr. Branner has since called to follow-up as promised to see if I had any questions. This is your guy for purchasing you will not be dissapointed. Also, all staff and salesman were very friendly and helpful.

Friendly staff listens for any concerns about the van , gives detailed explanations of the issues .

I highly recommend the Honda Product, but there is some work to be done from the service stand point, I had a 10:15 am appointment, it took 3 hours for an Oil change, tire rotation, and car wash... I would like to ask the GM a question, why should I make an appointment with a 3 hour wait for easy maintenance procedures, it simply took to long and I was cordial as always I bit my tongue and swallowed it, because the young lady that help us was professional, but I expected better service, I am an insurance professional and I can’t afford to have someone wait 3 hours to see me and your appointment was 3 hours ago imagine that !!!

When my local dealer couldn't fulfill we called AutoNation and they had the 2021 Pilot in the color I wanted and the beat price around.

Pretty easy experience They had the car that I wanted ready to go

Easy appointment setup, friendly reps, they will call you before doing additional work on the car so its not a surprise. Invoice was a bit hard to read though as the itemization of parts/labor was not clear.

Did not get call if my service was completed, had to call multiple times to find out as my advisor was already gone for the day. Car was not washed but receipt said it was, and the substitute advisor just handed the billing and did not explain any of the inspection, completely unprofessional

Very friendly

Hire new management and stop lying to potential customers that drive quite a distance only to be jerked around and worn down by their shady money greedy tactics.

They have nice and friendly employees here. I bought two of my cars here and got them serviced here since then

Very professional and service is great. Customer service personnel are very friendly. Detail oriented, beyond the expectations. Definitely forward the dealer to friends!

Manny was our salesman and he was awesome, how ever, management other than Henry was complete and utter garbage. I drove 4 hour's from Kings County, with a quote in writing, from their internet sales team, that they would not honor. After spending 6 hours with the Sales Manager, Mustafa, and the General Manager they kept changing the price of the Accord. When we finally agreed on the price, they would not honor a check from Navy Federal Credit Union, stating that they didn't know how to get the title of our vehicle from the bank. Ut they pushed honda finance as a way to get the title. When asked about how they get titles for other vehicles with leins from other banks, he would not answer or give and example of any other bank or finance company. They (Henery) even called and confirmed with Navy Federal Credit Union about the process,and we also showed them the paperwork included with our loan and pre-approval documents that the bank included as instructions to the dealer, on the two different ways that they could get the title free and clear. ..again salesman Manny and the finance guy Henry where on top of their game,, management sucked, and the needs some serious attention. I will not give autonation business or recommenrd them to anyone from.the central valley to ever do business with that shady bunch of stereotypical group of managers.

Minimum service on my 2015 Honda CRV, AutoNation did a excellent job. Good Service.

I first interacted with the salesman on line then latter that day met at the dealership. Very impressed by his knowledge of the Ridgeline. Over all very happy with everything

I've been a long time customer to your service department. I'm very happy and satisfied when I visit Fremont Honda and Jessica R. is a excellent person very honest when giving me information regarding my automobile. Thank you very much see you next time arouknd. Audrey Brown

Great service, excellent customer service. First time in. Nadeem Azizy was excellent in welcoming me to your dealership. Hes awesome. If you go to Autonation Honda ask for Nadeem Azizy.

Wasn't expecting to buy the same day but the Sales guy Jeffrey made all the difference. Smooth and easy transaction.

Jason provided Excellent Service - Thank You and I'll be back whenever my car needs help

First thing in the door... Woah! That's a lot of people buying cars! It's like a restaurant full of people then you know the food is good. Isabel was very pleasant and didn't rush us in any way. She was attentive, listened and answered while going at it at our pace. Of all the car buying experiences I had so far, she is the best!

My service rep was excellent! He was professional, helpful, informative, courteous.

Dianna was very professional and patient with us. She?s a pleasure to work with.

Staff is professional and friendly. Vehicle purchase experience was one of best I have ever had. No high pressure sales pitches. All the employees we dealt with were great.

I made an appointment to see a specific car. When I arrived it was not ready. I sent ahead all of my information to make the process speedy (info on trade in, credit score, etc). They started the process quoting me rates for a credit score almost 100 points lower. It took almost 4 hours to get through the process, which was exactly what I was trying to avoid by getting them my information in advance. Had they continued to update me on a timeline, I could have had dinner, transferred items from the old car to the new, etc. Managing the customer experience is a training course they clearly missed.

Overall service was great! They get 4 stars because there was a mix up in scheduling in their part and they were over 2.5 hrs late picking up my car. I was expecting a better discount since it was an inconvenience. However, I understand that they need their money. Once a new appointment was create by Jessica R, I knew I was in good hands. She gets 5 stars for sure! Jessica R saved the day & was extremely courteous. Thank you so much Jessica R!

I took my Honda Civic LX in it have an issue with ongoing alerts to check my tire pressure. They quickly diagnosed my issue and resolved it along with other issues I was having with the vehicle, without even being told to address these issues. Far and away the best place I have ever taken any vehicle I ever owned. Thank you so very much for all your efforts and the resolution and relief you have provided me.

I took my Honda Civic LX in it have an issue with ongoing alerts to check my tire pressure. They quickly diagnosed my issue and resolved it along with other issues I was having with the vehicle, without even being told to address these issues. Far and away the best place I have ever taken any vehicle I ever owned. Thank you so very much for all your efforts and the resolution and relief you have provided me.

A very pleasant experience with Service Manager Lilly, orchestrating service and window tint to her Service writer Jessica, of my 2020 Civic EX Sedan. I dropped off my vehicle at 9am in the morning. At 3pm Jessica called me that everything was completed and ready for pickup. They always take excellent care of me. They did a great job on the window tint. I recommend this Honda dealerships service department to any with a Honda.

Ace and the entire Honda Fremont team did a fantastic job helping me find the perfect new accord hybrid. They were extremely professional, patient, and attentive. This is my second new car purchased at Fremont Honda and I will only come back here when I want a new car because of the phenomenal customer service.

The service was really good and will come here again.

Everything went well as our car was serviced as needed. Dianna greeted in a friendly and welcoming manner, surveyed the vehicle, invited me into the dealership, explained what had to be done, and gave me a time frame for pickup. She called me within that time frame and the car was ready when I arrived. Thanks for the wonderful service!

They were all very helpful and calm. We spend a lot of time there but it was worth it ..

I always take my car there and they do an excellent job.

Dao was excellent! He was very attentive and knowledgeable.

I’m going to keep this short and simple, best dealership I’ve been to and best salesman I’ve ever dealt with, when you get here ask for Manny and the guy will take care of you like Family enjoy

Dao at AutoNation Honda in Fremont, CA did a great job of keeping me in the loop about what services my car needed and the status of the service. I’ve been bringing my car to this dealership since I purchased it in 2013 and will continue to bring it there for service because I trust their quality of work.

Dao at AutoNation Honda in Fremont, CA did a great job of keeping me in the loop about what services my car needed and the status of the service. I’ve been bringing my car to this dealership since I purchased it in 2013 and will continue to bring it there for service because I trust their quality of work.

It’s the best experience, I never buy a used car but I have no choice cause It was for my sixteen years old son. I was thinking of his insurance so I just decided to buy him a used pick up a 2001 Tacoma single cab, insurance gonna be cheaper and visibility is better so I saw one online at auto nation Fremont where I met JP the used car manager and was so friendly and up front. The way he treat me was like family but not a client cause he had a son same age like me. I was so glad and happy to go to this dealership so I recommend you guys if your looking for a honest and friendly person to buy a used car go fine JP his the best:)..

The service writer is pleasant to work with, and gave an time estimate for the repair to be spot on. Sorry no morning refreshment due to Covid cautions.

Sammy and everybody in the finance department was very helpful and was able to work with a us.

In for recall notice...quick and painless...also social distanced.

The device was good, process was simple! Would recommend to family and friends.

I bought my car there and continued to have it serviced there. Great customer service. Thank you Diana Romero for great service!

Very easy to call or inquire what u need the car that we have is very good 😌

I found 2 cars I was interested in from two different dealerships. This dealership had the one I preferred, but was listed at almost $2,000 more than the other dealership. I emailed this dealership and enquired if there was room for negotiation in the price and was told that if I came in they'd see what they could do. On arrival, after a 1 hour drive, I found the car with undisclosed damage, but was still willing to go ahead with the purchase, for the right price. As soon as I said that, the salesman got a confused look on his face and said, "we are a no negotiation dealership," a sentiment that was then repeated by someone who identified himself as the sales manager. When I stated that I was told otherwise by e-mail, it was implied that I was lying, and after a brief back and forth in which the sales manager just tried to justify overcharging $2000 for the vehicle, I left and purchased the vehicle from the other dealer.

When ever I take my car for service Jessica Robinson treats me very nice and she is very professional at all times. I will always take my car for service as long as she works there.

Ace was great at helping me purchase my 2019 CRV. Sending my mom to him next!!!

great customer service. good work, friendly environment

VIN: 5FNRL3H76AB052222 Vehicle Mileage: 70,000 Description: My car has tpms problem. The tpms light always alert since the regular service in 2015 or 2016. I don't exactly remember. I think the recording service history have. I always service in Honda Fremont in California autonation. In this summer I bought foxwell NT510. I changed the sensor battery. After I changed the sensor battery, I found one of sensor is not match the tpms computer. I think this is the problem cause my tpms system light always alert for 4 years. I think Honda fremont, the worker when I was service. He intend change one of my sensors in Tpms computer. Cause the senses number was not match the computer. Then after driving maybe five or six Mile the alert comed on. How do you explain this situation? I think this behavior is not good ,as the fake service. And course I need spend more money for his behavior. His service man said they need$800 to repair this and I didn't do it. What crazy! they use this very easy way to fake repair situation and make money. They just use their hooda special tool to match another sensor enough. Upload only one picture? The last one sensor is not match the computer. That number is 8D2006F5. My four sensors don't have the number 8D20064F. I already have the picture, but only can upload one picture. I don't know how to connect with you show the proof.

The overall service is quite satisfactory, I will continue to do maintenance and repairs here next time

Brought my civic not too long ago. Very courteous and kind advisers. Got excellent service. Highly recommended and thanks for a job well done.

I was happy that my warranty covered the problem. However, the service writer was off the day I came in to pick up the vehicle, which he had informed me. Nonetheless, it took some 15 minutes to track down the order. It was finally found.

Our sales person was Daniel Lee was pleasure to work with. His performance was totally opposite of what one expects from a car sales person - no double talk, no bait and switch or haggling. He clearly and openly communicated at every phase of the purchasing process. He even responded in timely manner to our questions even after sales. His assistant Sivheang San was equally good. I do not know if she is another sales person helping Daniel or his assistant but I am sure I would have gotten very good service from her too if she was our sales person.

Thank you for taking care of my CRV servicing this time

They are great.they did a good job for us. It?s hard for me to find the part and service but auto nation Fremont helped me to have the job done in three hours. I am happy to recommend them to my friends .

I called in at 7am for a same day appointment. Customer service was able to set something up right away. At the service center, Diana was a great service advisor. She was very kind and knowledgable. She got my vehicle done on time. Thanks Fremont Honda..

Service person Mike was very courteous and professional

I had the pleasure to work with Chi Chow (Dennis). He is very nice, very honorable, and extremely patient. He explained everything and answered all my questions with thorough answers. We are very happy with his amazing salesman skills. I would absolutely recommend working with him.

sale person is very nice helpful and friendly

Excellent service across the board! Service is systematic from the time you checked in until completion. Great staff and very accommodating. Highly recommended !

He was attentive, thorough and explains things well

I went to oil change, sale association was friendly and knowledgeable as well. I rate 5 for person who help me. She recommended change transmission oil as well so I ask for price, they gave me estimation price was high and after work done, price was more than estimation she provided, I would say Honda Fremont has high price compare to out side service and hind do have high labor charge as well.

Pleasant experience. Highly recommend the Fremont Service Center.

Kent was great, it was an overall great experience.

I purchase a new car from Autowest Honda in Fremont and had a good experience. Kent, the sales person, called me a few days afterward to make sure I didn’t have any questions about vehicle operations. He also showed me the basics before I left the Dealership. I felt good about my purchase and feel I got a great deal!

perfect place to bring your Honda for service,customer service is good,

Dao Nguyen helped me with my recall service. He was efficient, responsive and thoughtful. I hope to ask Dao to help me again when I need to bring my car in.

Sale person was very nice n helpful

Very tentative. Friendly and knowledgeable on the issues my car was having. Able to expedite and fix at best for me. Please so far!

They are highly organized.. Everything runs smoothly. My advisor made recommendations on maintenance work that needed to be done given the mileage. I was offered a complimentary car wash.

Safe environment. Efficient. Fast service when I arrived.

I really appreciate how accommodating the team is! I work in the peninsula and can?t really make it over to Fremont in time for an appointment but they always accommodate me and let me drop off my car so it can get worked on the very first thing next morning! When I drop off, they have everything ready for me to just sign and be on my way within a few minutes. Picking up my vehicle is just as simple!

Super helpful and friendly customer service, I felt really taken care of

I got the car serviced and they checked and tested my vehicle for the problems I was having and at the end of the day they also washed my car

The car was serviced on schedule and I am happy with the service.

Jason did excellent customer service. He helped me with the request that I needed. Keep up the good work! Thanks

Dianna Romero did a fantastic job at keeping me up to date with my service and providing me with a very thorough outlook on what she and the techs recommend for my vehicle. I will definitely be coming back and scheduling with her.

Excellent customer service, my credit wasn't the best and I got a car loan approved. Sivheang S. and Febrianto K. were very helpful. Thanks!

Service scheduling was easy. Service was great, they kept me informed of everything and was clear on what maintenance was done and what additional maintenance is required to be completed soon such as brake pads worn close to replacement.

Jason my service advisor is very competent and professional.

Dianna Romero did a fantastic job at keeping me up to date with my service and providing me with a very thorough outlook on what she and the techs recommend for my vehicle. I will definitely be coming back and scheduling with her.

Edmund gave excellent service. Kept me updated on what is needed to fix for my vehicle. Explained service that will be provided and possible costs. Excellent customer service.

My thanks to Daniel for the excellent customer service and to Lily for personally coming out to make sure my visit was quality! I could not have asked for more!

My car needed maintenance and the team at this location sure know what they're doing! From the moment of setting an appointment to the time the car was serviced and delivered, Lily Carbis conducted herself with professionalism and efficiency. She kept me updated on the status of the car with a detailed indication of what was done to it. Even after the car was delivered, she followed up with a phone call to make sure I was happy with the service received. My car is 6 years old and I was impressed that it looked and drove as good as new after the service. You know that good feeling after getting a great haircut? How your self esteem gets a boost and feel like you can do anything in the world? I'm sure that's how my car felt because it received all the attention it needed at this location. The service was excellent all around and the service staff accommodations to conduct business under a pandemic is first class. Will certainly keep bringing my vehicle to Honda Fremont for years to come!

Good service and helpful people

I had a great experience because of Mr. Dao Nguyen, he was very helpful when I bought my car for maintenance service! He did a great job! Such a wonderful person for being polite and you can see that he really knows what he is doing. Thanks you!

Overall, the staff is friendly and courteous. Of course those qualities are meaningless if the true purpose of the customer’s visit is not met. For that, I take my hat off to Mariam Enriquez where it all started. She is very skilled and knowledgeable, and made the (car buying) experience pleasant and comfortable...reasons why I never even attempted to look in any other dealership. She is simply exemplary in her trade.

Unprofessional service advisor to even check a noise coming from front dash board of 2019 Accord. Service advisor noted that there will be fee to run diagnostics without even checking, or verifying the problem. I have taken my car to other dealerships, and never were asked for any fee . Specially when the car is still under Warranty.

Kudos to AutoNation for adding a stellar to your dealership!...Mariam Enriquez! Impeccable sales approach,...no pressure, pleasant, knowledgeable...couldn?t say enough...a GEM in your work force.

Had to get a routine oil change as well as brake fluid and Daniel quoted an initial eta of 3 hours and the service was completed in just under two. Plenty of space to wait while also social distancing. Will bring my vehicle back for future services.

My rep was one of the best . He knew his job he showed me exactly what I was looking for worked around my payments and kept on checking in on us while waiting

Frank really knows how to treat customer. He knows what he is doing and all supportive of the customers.

Friendly Staff, facility is very clean and safe. I love Fremont Honda

I purchased HONDA CRV HYBRID TOURING vehicle at Autonation. They gave discounted price from COSTCO and also 0% interest. Overall, great purchase.

My service advisor Edward Hardy was very personable and knowledgeable of what service was needed to my vehicle. Overall the staff was very friendly and very accommodating.

Dianna was very helpful. She explained processes and cost of maintenance very well.

I have recently purchased a vehicle from AutoNation Honda Fremont, and their service staff have been incredible. From my first service appointment to touch up a scratch that the car had on the rear bumper from before the purchase was made, to the first service appointment and additional small service asks that I have had, Devron, and the other service reps have been great. I was treated with respect and the staff as a whole have a very amicable disposition towards anyone that pulls up to the service queue. Several staff members who have received my vehicle have been most welcoming, and pay close attention to detail upon inspecting the vehicle at the arrival process. When I have brought up small issues with the car, Devron has been diligent to assess those asks and help resolve them for me. I greatly appreciate the customer care and professionalism demonstrated by the service staff.

I went without appointment and I was provided the service in time. The service was excellent.

The sales person Aman was a “good salesmen “ watch out for hidden charges end up getting the car for the price they promised,the finance department had poor customer service and poorly trained employees this fall on the management was promised two free services end up only getting one . Get everything in writing the sales manager name is Mustafa not a reliable person.

Satisfied will service .Staff was professional and courteous.

John Lu was an excellent salesman to work with at AutoNation Honda Fremont and would not hesitate to contact him if I were buying another Honda vehicle.

Fast and efficient check in and check out. I would come back to this location again.

My dealer greeted me and my family right as we entered the dealership. He was very helpful and answered any question that me and my family had. He was very kind and did whatever he could to satisfy our needs. Definitely very reliable.

I took my cr-v in for its first service/maintenance appt and Mike helped us out. He was so friendly and pleasant, and the team at the Fremont location completed the job very quickly!

Thank you Ed and Diana for your great service and see you on my next visit👍

Was Able to get in and out and service done in a timely manner. Staff was extremely courteous. I?ll be back

My server helper was great n helpful.

With an appointment date, I took my Honda CRV to AutoNation last January 2, 2021 for it got the service light on; it needed change oil and I elected to have tire rotation. The service advisor that assisted me, Danny was nice and cordial. We had some good, pleasant exchanges and while accessing the vehicle record on his terminal, it showed that at the current mileage it is suggested to have wheel alignment too. I asked for the cost and after declined explaining that I will have it done on the next time around due to financial reason. Your service advisor nicely acknowledged and informed me of the total cost for the day?s service will be $41.75. It took about two hours of waiting then I was informed through my cellphone that the vehicle was ready for me. At the service department Danny printed and handed me the receipt with instructions on where to pay and the vehicle will be coming out to be parked at the front. All exchanges were pleasant, happy and cordial. Danny reminded me to respond to the online survey and give him a good write up which I honestly think he deserve. Driving the car on my way out of the establishment, at the main road I noticed the vehicle was pulling to the left. To determine what?s happening, on Cherry Street, I straightened the wheels direction, removed my hands on the stirring wheel and the vehicle started turning left to the middle of the road at about 75 to 100 ft., the wheels were misaligned! Upset with the condition, upon reaching home I requested for wheel alignment appointment at Wheel Works. The test result indicated the Rear Left Camber Toe was out 0.19 degrees, where the specifications are 0.00 deg to 0.16 deg. Unfortunately this review format does not accept .jpg attachment but if you need the Wheel Works alignment report I can send it through email. My vehicle, the 2016 Honda CRV was perfect in all operating conditions when I took it to Honda AutoNation that day. It was handling abnormally when I drove it out of your service shop. It had wheel mis-alignment and dangerous to drive or operate on the normal road. I believe the mis-alignment was intentionally done to make the owner return the vehicle for additional service, thus additional revenue to your company. Am I mistaken, or is it dishonesty at your end?

Brought my vehicle for service (Maintenance Minder B) on 1/25/21. Was attended to by Jason Ngo. He was very professional and helpful. He and his team were able to get the job done ahead of the estimated time. Great job! Keep it up. Will look for you on my next service.

This my go to Honda branch, very satisfied with the service of my advisor Frank!

Honest, fast and high quality

Thank you very much Jessica for taking care of my cars service. Very helpful and awesome customer service!

Very helpful and friendly staff

service experience was poor! prior to service, twice did not receive promised return phone calls. dealership delays resulted in it taking two weeks to get my car back. additional paint touch-up promised not done. gift cards missing from car. will only return for warranty work.

Honda Autonation of Fremont staff is very professional, and knowledgeable on their products. First time buyer with a new vehicle purchase and it was a smooth experience. I knew what I wanted ahead of time, and the online application was easy and fast. I will be using Honda Autonation again in the future.

Frank was super informative and thorough. I had been going to a different Honda dealership for years, and never really got the sense of what I had to do to make sure my car was in good health. Frank walked me through each part and explained to me what was going on and why. He made me feel secure in what they were doing and I will definitely be returning instead of my other place. Thank you so much! 5/5 stars :)

Conducted brake fluid change, oil change and multipoint inspection. Good Service, a bit expensive

I had a great experience at Honda. My truck had the Emissions System Problem message. After a couple of hours it was due to software update. Once this was done, the message was cleared...no issues at all.

My Honda got 3 recalls. Lily helped me to make an appointment with valet, it saved me a lot of time, and was safe during COVID-19 period. The whole process went smoothly, highly recommend 👍!

Devron is always really helpful and super nice. He is the reason I drive so far for my car services.

They fixed my car as expected. It came out cleaner, and all service was done to my standards. The service clerk who helped me was excellent.

They have an excellent customer service.

Thank you cause I got the car i want and thank you for jeffrey Baroga who helped me a lot on getting my crv ex awd.

My concerns and my car are well taken care of. Special thanks to Francis Aboy.

My new, 2 week old CRV gave me every problem code there was including brake systems. When I called, because it was a Sunday, service center was closed, but they would not even give me a loaner car. Need to tow it in tomorrow, so 2 days without transportation because my NEW, only-had- for -2-weeks, CRV Hybrid broke down. Not what I would expect from a new car or the dealership that sold it to me.

Everything - especially Devron for providing outstanding service

Daniel and Frank are great service advisors. They were able to help me with my inquiries and delivered as promised

Service advisor Jason Ngo was friendly, respectful and very helpful with our needs.

Love my new CRV EXL and the team at AutoNation Fremont were wonderful to work with. I got just what I wanted🤗Thank you to Isabel and Chee🤩

Five stars is underrated for this dealership. They had the best customer service ever. I never got this experience from any dealership that I have ever went to. All of the staff were super friendly and made us feel so comfortable, but Sammy went above and beyond for me. He knew exactly what he was talking about when giving me details about a car and not once did I feel that he was too pushy or lying just to make a sale. He gave me the best deal for a 2021 vehicle that other dealerships weren?t even trying to help me for a USED 2019 car! If you want a smooth stress free experience I really recommend this dealership and going to Sammy. I cannot thank him enough for going home in a new car without getting ripped off. I would honestly go back to this dealership just to talk to him that?s how friendly he was. THANK YOU SO MUCH SAMMY! I am really happy with my purchase!

My service representative helped me diagnose an issue and fixed it very quickly. Very satisfied.

I received Good service from this dealer. I will come back to this dealer for my next service.

Outstanding service for my 30K maintenance service. Michael Thomson was my service advisor. He was outstanding.

Jessica from Fremont Honda provided excellent service and explored all possible discount she could offer, i hope all service clerks are honest like her

ive been doing service from honda a few times now on my honda crv and they always took care of everything from tires to changed oil to washer fluid etc. i am very satisfied with the service. keep it up TEAM AUTONATION!

Fast and friendly experience, got a deal that fit our budget

Lack of communication and professionalism. Review your receipt before you pay. You might end up paying for a free service.

Excellent service. Very good communication about necessities of your car, estimates,etc.

Excellent service station and service manager. Went it for service, they even washed my car and also did a complimentary germ treatment.

My service Advisor was Mike he was very polite and helpful and fixed all the issue ..but he dint mention exact time for the service . Thanks Mike to you and the mechanic who checked my vehicle and a big 👍 for the service

I had a great experience at Autonation Honda Fremont. Sami the salesman was very helpful and polite from the moment I got to the dealer.

Good customer service. Fast repair. Showed me pictures and did the job well

Service agent (her name is Jessica) is extremely nice, accommodating and knowledgeable!!! Best Honda service I?ve got so far after 6years and I feel glad that I moved to this location for my car?s routine service. Will definitely come back!

Diana is courteous and knowledgeable. She made sure I understand the recall and why the parts was delayed.

Amine the guy who helped get the car was very helpful and kind. He is very patient and caring person.I am sure I will be back to get another car .

Very good communication from service manager, kept me up to date. It was a prepaid maintenance so simple items changed, oil and filter, a check of other items with no issues found. I would recommend this service center to friends and family.

Very friendly and finished the service within the time frame promised

Service was efficient and friendly at Honda AutoNation.

Dao was my advisor, for 2nd time now. He is very, very polite, listens to my concern, very progressive and accurate with his responses, follows up on something annoying, especially to schedule the wheel guy to take a look for fixing some minor scratches. Dao, Thank You Very Much! I recommend AutoNation Fremont Honda is the BEST, and keeps their word! Let's not forget the Service guys, they work hard to maintain schedules. The parts guy is very informative. A lot of places to sit and relax, clean restrooms as well. Vehicles sanitized after service. Care is obviously everyone's goal with your vehicle in mind. Very Much Appreciated guys!

It was a busy day at the dealership. However they took the time to check their inventory on what is available. Went above and beyond to find the car that I wanted.

I had to update my review. So after leasing a car from them with great experience i tried to sell my other car to them. Initially they offered below market value which I declined. Then after a some communication with the manager and a sales manager we agreed on middle price. And was asked to stop by to finish the paper work. When i got their they retracted from the agreed price and even offered a lower price then previous one. With claim the original offer was expired!! What waste of tome for everyone

Process was easy and flexible. Most of the sales process was done by email and over the phone. Communication was great and service was excellent! Thank you Isabelle and Autonation!

The overall experience was great. Despite COVID 19 the visit didn?t make me question my safety. Dealer took all the needed care and followed all the regulations.

I've been there at AutoNation Honda Fremont for regular services on December 9, 2020 & for extra check up since I have a plan for a long trip & with the exemplary services of Jason Ngo & your service department I felt so bless & confident for our safe travel together with my son! Thank you for all you do! May you be bless this Christmas & everyday! Abby Parsons

This is a great place to get your vehical taken care of. I frequently get my Honda Odyssey 2018 serviced at Auronation they always pleasantly surprised me. This time I want to specially call out Francis Aboy for taken care of it right from pick up to service till delivery. Keep it up .

Highly recommended for their customer service.The place is clean.Ànd the most important thing at this time of COVID they follow the safety guidance of Covid 19 👍👍👍👍👍

I was beyond pleased with my car. It was washed and santized I took it in for a oil changed and they also told me it had a recall and they took care of that also !

Service advisor Francis Aboy is very helpful. He explained each item of services to me and let me decide which service package.

Good assistance ! The repairs was really fast, polite employees

Ms Edmonds was very thorough and helpful during the initial contact of getting my car in for serviced. She answered all my questions and was cordial. At picking up my car, everything was listed was completed. I was going to take my car to San Jose Honda but I just couldn't. Once again thank you for excellent service.

Unnecessary charges added. The repair suggested for new car which is not necessary and just for making money suggested. Not recommended

Francis in Service dept!!! great service experience , was very informative, and patient . Im a new Honda owner and not used to all technology in these newer cars , easy fixes and took time explain some settings. Thank U!!!!

As noted in my post, Service Advisor Devron was very helpful going out of his way to search for part so that I would not have to wait for one to be ordered and return when it came in.

I came for an airbag recall for honda fit 2010. Francis Ian Aboy, my service advisor, helped me out, explained about the recall and the process. He was very friendly, professional, and honest. He explained to me in details about the other repairs to be done in my car without being too pushy to get the service through them. He was very respectful about my decision.

My car buying experience was awesome. The sales guy, Vineet was extremely knowledgeable and helpful with everything I was looking for with my purchase. I highly recommend AutoNation & Vineet Bharadwaj.

Exceptional service as always. Covid 19 compliant with all safety precautions.

Very professional interaction. Got the car within estimated time.

I purchased the 2020 Honda Accord Hybrid 3 weeks ago. The buying process was totally different than I had experienced previously. I never felt pressured to do anything. It was an overall pleasant experience

Received excellent service. Saturday appointment time was convenient Service representative provided professional and accurate advise. I will continue to have my Accord serviced at that dealership.

My visit was satisfied they fixed the problem great service I'll give 5 star.

Both the buying process was made very simple and got the deal I wanted and the first service afterwards went very smoothly everything was explained correctly!

Great service experience once again!! Dao from AutoNation Honda Fremont understood the problems pretty quickly and provided prompt service. He kept on following up until all the issues were resolved. I really appreciate the level of dedication which he has shown in serving his customers. Thank you Dao and AutoNation Team!

Very good ,from start to finish. Timely accurate information and reasonable pricing.

Dao has been very good with customer service. He is kind, knowledgeable and very efficient in providing all the services.

My experience with the dealership was superb. The audio unit of my Honda CRV LX was not functioning properly and the dealership replaced the same free of cost.

Service advisor was knowledgeable and detailed in explaining the work. Provided timely updates

I HAD SCHEDULED AN OIL CHANGE AND END UP WITH ADDED SERVICES.

They have provided excellent service. Everyone was courteous and nice, and the maintenance staff was professional. It was a great experience. I would choose this place for car maintenance service next time.

Diana was excellent - she provided a time when it would be completed and kept her word . I like their cautionary measures during Covid 19 . I would like to see more portable hand sanities that are touchless when entering the building and near the bathroom and waiting area

Had a great experience on how my vehicle has been handled . Shoutout to Jessica who had helped out throughout the process with required recommendations. I?d definitely recommend this place.

They have the best Prices in all the Bay Area and excellent service.

They have a great team that works together to get the car for you! I am so happy with my new HRV :) I feel like they asked for what I was looking for and got me just that. They wanted to make sure that I was satisfied. Don & Nadeem were helpful & so friendly. They answered all my questions and went the extra mile to ensure I was happy. Highly recommend them for your next Honda!

I went in a couple of days ago to ask a question about our Accord. It was close to 3pm so I was expecting to make an appointment. Our vehicle was diagnosed and the repair ws completed within 2 hours. I was shocked on how quickly the job was taken care of.

I am satisfied in thier costumer service.they ate nice

Service Advisors professionally handle their assigned task and willing to go beyond expectation to solve service orders , may it be on the technical or financial concern of the client. Great experience during my service visit.

yes. customers expectation is never fulfilled by any .so no way a reliable veheicle you can have but can not believe that they will keep the promise all a little deviation will be there ,but still HONDA IS HONDA

Got my first scheduled maintenance and it was good although it took more than two hours for oil change and some other stuff .

I was with my family, looking for a new car for myself, when we were greeted and helped by Sami Asmatullah. He asked me what I was looking for and brought me right to what I wanted - and for the right price! He was very prompt, made small talk, and was knowledgeable. The whole experience was very pleasant and I could tell that they were working as fast as they could. Sometimes, that's all you can ask for. I'm very appreciative of his work and help. He even got me new floor mats for my car! VERY happy camper :) My thanks also goes out to Don Tolentino for his great work on the finance side. He, too, was able to make small talk and multi-task with great speed. Also, great thanks to Brian Tam for creating an environment that puts the customer's needs first. I can see the work you and your team put into this business.

One of my best car purchase experiences. Loved the friendly staff, support and the Car 😃

Great experience! Great customer service! Kailey and Isabel helped us throughout. Happy with my purchase overall!

Great experience! Great customer service! Kailey and Isabel helped us throughout. Happy with my purchase overall!

Great customer support and good deals and experienced staff

It was a great experience buying a new Honda CR-V 2020 at AutoNation Honda Fremont dealer . Customer service was excellent .Sales Associate (Isabel Gonzalez Solorio ) was the best .She answered all my questions about the car. Very friendly ,very professional . The internet Sales consultant(Don Tolentino ) was very friendly and very professional really helpful explaining each service package in detail that made our buying process easier . I will highly recommend my family members and friends to AutoNation Honda Fremont dealer .Got A great Deal !!!!

I went to AutoNation Honda in Fremont, CA to get my car its first service. Due to COVID-19, I have not been driving as much as I used to, so Jason took a look at my car and assessed any current services that my car needed during that time. I can see that Jason has excellent customer service. He took his time to meticulously evaluate my car and remained transparent in order to establish my comfort of working with him. However, I thought the price just for a tire rotation and an oil change was pretty expensive. I decided to stay and work while waiting for my car to finish its service, I felt indifferent about this experience. The laptop/workstation area was right in front of the restrooms with little space to social distance. Thankfully it was not crowded so I was able to move to a spot that provided enough distance from others. Overall, it was a good experience. I would come back and work with Jason again.

Good service. The Staff are nice and approachable. My car is always taken care of in any way possible.

Good service as usual. Service advisors are always good when it comes to suggesting the services you actually need and not just what the automated maintenance minder states. Saved me money the last visit with services that could wait.

I am so happy with my new Honda Accord! Amen Shokoor helped me get the best deal, everything was the way I wanted and they met my every satisfaction! THANK YOU FREMONT HONDA and Of course Amen Shokoor

Very friend and personable by Mike Johnson, Service Advisor. Recall repair of driver side airbag was done in a reasonable amount of time. Overall, a pleasant experience.

Had a good experience processing a Honda recall for my Odyssey. The staff was courteous and the service went according to plan and they had the car ready ahead of schedule

Excellent service Very smooth process Very friendly

Service and timely repair of my Honda Pilot tires was excellent.

Good experience, stressfree. Would recommend to a friend.

Great service. Very helpful. Answered all my questions

Frank was very helpful and patient. I will definitely seek his help anytime my car needs service

This is the first time I came to this dealer. The parking space is crowded. I waited for almost 10 minutes and no one came to ask how can we help you or if you can an appointment or not. We have to wait. The customer service is very poor. The waiting time for the car to be finished for repair is almost 3 hours. It is much longer than the other dealership,

Great dealer and service by Jessica Robinson my advisor.

Really satisfied...everyone was friendly...Alex, the salesman was very accommodating and patiently answered all our queries.

I had a lot to do with service and recalls and dealership went out of their way to get me in and out ASAP. Also got a free car wash. Service advisor Dianna was fantastic and called me with updates.

Easy and courteous service. Fast and good follow up of service department.

Thank you Honda. Great service and friendly staff.

Interaction with Diana was pleasant and informative. Even though I didn?t have any repairs done she still reset my dashboard light indicator.

Excellent services. I would refer the services to ALL my friend.

While the whole purchasing process was a breeze, the service since has been even better. Super reliable and honest. Jason was great and is honestly trying to look out for you.

The services are good and very professional. Quick and friendly staff ever.

excellent service, friendly staff

Jessica provided excellent customer service and kept me up to date on the status of my car service. I would highly recommend Auto Nation for car service needs.

Dao Nguyen provided a very positive experience. Was very professional and customer needs focused.

Jason Ngo did an excellent job in resolving my airbag recall when I brought in my 2001 CRV. He also sanitized and wash the car free.

Friendly staff and hepful.

good experience, fair price, no run around. Helpful staff

Good service good people response and follow up on customer is good

Satisfied customer here!!staff are accomodating. Happy I got my honda civic in this dealership!KUDOS!

The sales agent Alex was really helpful and took the time to get me the best deal possible! Also, the dealership head finance manager was extremely helpful... big thank you!!!

Great service! Jessica was awesome! She. Was very nice and very knowledgeable about what my car needs, she treated me like I?m a special customer! Always smiling!

Excellent Service. Thank you Honda Fremont!

The overall experience was good. We were greeted immediately after we arrived. The sales person was very patient to find the car we wanted and explained the features. We bought three cars from this dealership already.

All in all service was good,except the carwash part. Not cleaned well.

Frank was very helpful. He helped me on the phone for prices on tires.

I am happy with customer service experience and quality of service.

All my service is performed at AutoNation Fremont and I always request Jessica Robinson as my service advisor. I feel confident that she will make sure I receive the necessary service and for a fair price. She is wonderful!

I am very pleased with the service at Auto Nation Honda. Even though this is a very busy dealership, the attention I received was personal. I was not just another customer or number. Thank you.

Had 5 recalls on my 2019 Odyssey and Duo was very attentive and processed it as quickly as possible. He also provide a free carwash for my minivan! They spray clorox before returning my car so feel safe brining my car in during Covid19

I had a bad sound coming under my car on right side when I press on the break pedal. That is why I came to AutoHonda. I told the guy about it and he said $190 would be charged for it. However, he also started including other stuff for a total costing more than $1100. But, when I picked the car and paid that grotesque amount the break pedal still was causing the same problem. This is the worst experience I ever had at an auto shop and will tell all my relatives and children never to visit Auto Honda in Fremont ever. That is the worst extremely bad experience I ever had at an auto shop. xxxxx Kamran

Don't ever get your car serviced at this location. Total rip off