Very professional. Great follow up and sales skills.

Bought a car from them at the end of April, never got my plates from the dmv, and went to the dmv to find out what’s going on. The dmv told me that the car I’m driving is registered to someone else. Now they won’t return my calls. This is a legal mess. Sloppy transactions.

Merqais is very nice gentleman and very professional. He helped me find best car with best price. Maxx is also nice guy. Happy and appreciate to know them. Will definitely come back and recommend to friends. Honda in Fremont has the best service with good people.

Great service and friendly employees. I was surprised my service was so fast. It only took 45 minutes. I would go back again and recommend a friend.

Very good experience!

Great service! Thank you Sami!

Hi. I went in with an appointment for oil change services and only had to add a little more for filters. The service rep was knowledgeable and efficient and the overall wait time was great.

Ed Hardy was wonderful. I will bring my Honda in for all services. He answered all my questions for me. Thank You Ed.

I highly recommend this dealership if your looking for a new vehicle. Ask for Anthony he was amazing, very professional and all around a great guy. I had shopped around many dealerships for the best price on a 2019 Honda Civic SI and they were able to beat every single dealerships offer. And the best part I was in and out in 2.5 hours. Hands down the best buying experience I’ve had!

I highly recommend this dealership if your looking for new vehicle. Ask for Anthony he was amazing, very professional and all around a great guy. I had shopped around many dealerships for the best price on a 2019 Honda Civic Si, and they were able to beat every single dealerships offer. And the best part I was in and out in 2.5 hours. Hands down the best buying experience I’ve ever had!

Excellent customer service! Got my first car here, a Honda Insight. Nadeem was super helpful and I never felt rushed or pressured to make a purchase (unlike at other dealerships) and came back on my own time after exploring the market. Got a good deal and service is also great. Highly recommended!

Horrible service. Second time going for service and ended up leaving, they are way too busy to manage what appointments they schedule and staff is rude. Find a dealer that has a better handle on their services.

I highly recommend this dealership if your looking for new vehicle. Ask for Anthony he was amazing, very professional and all around a great guy. I had shopped around many dealerships for the best price on a 2019 Honda Civic Si, and they were able to beat every single dealerships offer. And the best part I was in and out in 2.5 hours. Hands down the best buying experience I’ve ever had!

Avoid going to AutoNation Honda Fremont. They are worst dealership I have ever come across.They try to squeeze as much out of the customer as much possible. They give most expensive quote, even though I had good credit history they gave me pretty high interest rate. Plus I had to waste my whole day even though I had an appointment just to buy the lease vehicle.

Fred explained everything about our honda lx . He was helpful in everything we ask him.After the sales he contacted us if everything is ok. I definitely comeback and recommend this place.

George is really helpful to assist me find the most suitable car according to my financial case and personal taste. And Fremont Honda staff are giving me great advice to keep my car in order. Really appreciate it.

Great experience getting my car here. People are nice and friendly.

Thank you Regina Mayes for your great service. I appreciate you taking the time to check on my warranty.

We had the worst experience at Fremont Honda. Their dealer Omar promised me a deal on text and call and confirmed he had black and red Honda Civic available in the great price which we were looking to buy. When my husband reached there, he made him wait for a long time and increased the prices saying they have added some extra things like tint and all that. My husband travelled 30 miles to get a car and came back home disappointed. Omar was very rude and even made personal inappropriate remarks. Worstttt ever!

It was a great experience purchasing my new Honda Clarity from Auto Nation in Fremont. I got a good price without any hidden charges, they offered me different service options during financing but didn’t push me into anything. The highlight of the purchase experience was Ilya Vishnevskiy, who was clear in his communication while discussing the price. He also very patiently explained me all the features of the clarity in detail. He even helped us with a few minor issues with our Honda Odyssey. I think the only thing that can be improved is the time spent to purchase, which was maybe longer because of 4th July rush. Very good experience overall.

Horrible Experience! Omar initially said that he would beat the quote by another dealer but then went back on his word and instead said he only had a car with the higher value. I was waiting for most of the time and while I was waiting I overheard another customer unhappy with their service. Not sure why they have a good rating. Wasted my time, effort, and money.

Staff very friendly. My service advisor Regina Mayes was very professional and knowledgeable. I will recommend your store to anyone with a Honda. Thank you

The purchase process was quick even on a quarter end month end and July 4th sale.

I was very satisfied with my service advisor, she took her time going over the different services that Honda provides to their customers, Mayers Regina. I will definitely go back to her on my next service appointment! Thank you Honda of Fremont.

Quick and painless experience. Very friendly service from Dao Nguyen.

Service Advisor Michael Thomson, is always a pleasure to deal with. Went in for a wheel alignment and oil change, was in and out as expected.

Sales folks are always busy. So you would have to wait longer.

I had very bad experience with them. I am really surprised to see so many stellar reviews. I had come by to buy used Honda Pilot with trade-in my car. The salesperson was aggressive and rude. When I showed him my car for trade in he pointed a lot of problems and just threw a number of $4000. When I said I already have offer of $6500 from CarMax, he said that I am lying and said "sell it to them! sell it to them" while walking away... I flew away without wasting one more minute. phew!!

The car buying process is quick and easy. Very good service.

Sad to say but customer service is very poor here. Waited about 6 hours before we finally decided to call in to get a status update on our vehicle. We were passed from person to person only to land at a voicemail recording. Honda, you've lost another customer. Anyone looking to buy a Honda CRV?

Make sure you don’t get your car services here if you value your time. Scheduled an appointment at 10 AM, waited in a line of cars for over an hour. The whole situation was frustrating for the 30 Honda owners, I kid you not a 30 car line spilling into the street. You would think that Honda would care about their customers. No wait I don’t know why I thought that. Just take it from me, don’t waste your time here.

Maybe the best price but the worst service after the purchase. No communication except for sales. I bought the 2019 Honda accord with backup sensor and tinting service. The process seemed like seamless, but the service is not. I was told that they will contact me whenever the sensors arrive, but they never called me. They never responded to my call or voice mail. It has been a month. Imagine that you paid for something and they never give it to you for a month. Does it make sense? What they only care about the survey from autonation.

For change oil and filter almost three hours? Ridiculous......

Had a great experience with Autonation Honda Fremont recently when I bought new Honda Odyssey. Ilya and Wahab did a very good job to ensure that the buying process was smooth , quick and easy.

I looked up smaller trucks in Consumer Reports and was impressed with the Ridgeline’s rating of 74 vs. the next closest competitor with a 58. I stopped by the Honda dealership to just get a test drive to add to the information I was collecting. Ended up buying one on the spot.

Quick and nice service.

First off, let me just say that if it were up to me, I would never bring my Honda to a dealer for service, let alone this particular one, AutoNation Honda Fremont - (888) 287-4030. They tend to overcharge you for services performed and in some cases, implement a fix to a problem that only aggravates the problem further. The only reason I would ever bring my Honda to the dealer for service would be this particular instance: a Product Recall. I believe that if your company makes a mistake, they ought to fix it for free. My issue is with how their Service Department does business. When I scheduled my appointment, I was informed by the person who scheduled the appointment that the job would only take 15 minutes to complete and that they had the parts on hand for the Product Recall service. I scheduled my appointment for 8am on a Saturday. I arrived at 7:30am so that I could check my car in and get all the paperwork taken care of by 8am. As I was discussing the work to be performed, the Service Tech informed me that there were actually 2 Recalls instead of the one that I was scheduled for. The Tech informed me that it was the same Recall, but for the passenger side. It would also take 15 minutes to complete and they had the parts needed. What startled me and got me frustrated was when the Tech informed me that the service on my Honda would take THREE HOURS! How is this possible?! If one recall takes 15 minutes, then two recalls should take 30 minutes. If we round that up, the entire service should take no more than 1 hour at the most! But no, the Service Tech repeated that the job would take three hours, adding further that there were a lot of people ahead of me. I informed him that I had an appointment that I had book earlier that week and I was even here 30 minutes before my appointed time. He then stated then that all those other people ahead of me also booked appointments. With this being the case, I can only deduce that the Service Department overbooked appointments and didn't bother to do anytihng about the issue. Why even bother to book an appointment if the Service Department wouldn't even honor the commitment to have the job completed within the expected amount of time? Two 15 minute jobs taking three hours to complete?! What utter nonsense and complete waste of a morning! If I could take my Honda somewhere else to have these Service Recalls done, I would gladly do so. Unfortunately Honda has to do the repairs and these inept individuals at the Service Department know this. I highly recommend that YOU NEVER EVER GRING YOUR HONDA FOR SERVICE AT AutoNation Honda in Fremont on AutoMall Parkway. You'll just waste your time!

Great car buying experience. The salesperson was very nice and professional.

Hello, this review is for my service adviser, Regina Mayes. She was super helpful and comforting to ensure that my car was being taken care of when I brought it in to have it serviced. She is extremely knowledgeable and I would recommend her to any of my friends. I look forward to having her assist me the next time I get my car serviced again.

Ali and Shaheen were especially good to work with. They provided clear explanations and prompt phone calls and meetings.

Exelcenct service, i enjoy it.

The staff was attentive which made my visit quick and worry-free. Great place to call for any car services.

Their finance team is the worst!!!! Until you make a purchase they are behind you. They treat you as customers but once you make a purchase everything changes!!! I made a request to update service regarding financing on February 16th! They mentioned it could take 6-8 weeks. I have been contacting them since end of April to find out what's going on and so far I didn't get any answer. Zacky one of their finance Manager talks to you as if you will get update next day but never ever I got an answer. I went to their office twice, wrote mails twice , spoke to them on phone multiple time but no updates so far. 4 months and counting....Worst ever experience I had with any purchase I made. I would suggest no one to use finance services from here.

Our salesperson, Shaw, was knowledgeable, courteous, and very supportive of our needs.

I was buying used car a week ago. Cost about 9,800 dollars (2013 honda civic)..They sold not ready car..Damaged all over area,crack window,four different brand used tires. Not good working auto window(driver side).99,000 miles.Too much noise over 50miles/hr..last time I have a good memory Autonation honda but recently too bad management and fake..Be Carefull If you want a buy car there.. God bless me and you!

Our salesperson, Fred, was very professional and courteous.

Great service. They did everything I asked from them.

Used Truecar.com to get quotes on a new 2019 Accord Touring 2.0T. AutoNation Honda Fremont offered the best price and was sent a guaranteed price quote. People there were outstanding, no change ups, no tricks, and we got exactly what we wanted at an great price!

I had scheduled and appointment for service and after 30 min wait I’m still waiting for a representative to approach to the car. I asked inside and I was tall to remain in the car. I started to miss the quality of service that I used to have from Fremont Subaru with my previous vehicle. I hope things change with this brand because in a couple months I don’t know how will be with my toddler and my new born waiting for service here. It is awful.

Excellent service in a timely manner. I can always trust bringing my car here.

Highly recommended!! Great service experience. Ben was super helpful and got my car ready in 3 hours. They even did a free 12-point inspection and complimentary car wash.

Vanecia was very nice and helpful. Thank you.

Kent was amazing from start to finish. He really made me feel comfortable during the whole process, answered ALL of my questions and was extremely patient. I appreciate the pleasant experience.

We took our 2016 Honda Civic here for servicing since we were having issues to start our car intermittently. They told us they would diagnose the problem and call for any repairs. They mentioned the car battery failed the test and it needs to be replaced to fix the issues with starting the car so we got the battery replaced. Obviously since the issue happens intermittently, we wouldn't know if the issue is fixed right away after picking up the car. Now the issue is not fixed and they said it could also be the issue with starter which would cost us $900 more on top of what they have already charged us for labor/parts to replace the battery. I will take the car somewhere else where technicians are knowledgeable and can really fix it without ripping us off.

Is there something lower than 1 star? I brought in my car to get some rattling in my dashboard looked at on Friday. They had my car all day, turns out it was a sensor that was loose. Fine. I drive my car Saturday night, and find that whatever they did to my car on Friday, it killed my taillights and interior lights. Bring the car in first thing Monday morning to have them fix the issue. They told me at noon it was all good to go. I was at work so my dad went to go pick it up. I went to my dad's house to grab the car after work, only to find that THEY DIDN'T FIX THE ISSUE. So now I have to go back for the THIRD time in FIVE days for an issue that THEY CREATED. What an gargantuan waste of time.

Immediate appointments available, courteous and fast check-in and check out.

Thank you Milly for a great service to our car.

The worst experience. Dealer didnot gave even information of Honda Accord. He said "looks like you are not serious buyer" I will not even give 1 star to this dealer.

Great customer service (Dao Nguyen was particularly helpful),, a convenient shuttle to and from my workplace in Newark. Would definitely recommend!

thank you Milly for the great service to our car

I recently purchased a Tesla from Autonation Honda Fremont. The sales person was nice and did his accurately. But beyond that the finance person and calling them over the phone was horrible. I got my own financing through my bank so I was able to drive the car Honda and take care of the paperwork later, I had a approval letter from my bank that provided instructions to the dealership to complete the deal so before I headed over I called the dealership at least 10 times trying to clarify that what I had was sufficient But they constantly hung up on me, transferred me over to a voicemail and bluntly disregarded answering the phone. I took the risk and drove down there even though nobody wanted to give me a clear answer and when I got their. Everyone continued to give me the run around telling me I needed to talk to my sales person only. Nobody wanted to help me. The finance person finally sat down with me after I insisted. They kept trying to make me go away and even went to the extent to say that they didn’t care if I cancelled the transaction. The only reason I didn’t cancel the transaction was because I’m honestly a little tired of looking for a car and I can’t continue to waste time. These finance people who work here are extremely rude and have horrible customer service skills. I hope management makes an effort to address his staffs customer service skills. Please feel free to reach out to me if you’d like to discuss further the headaches I went through in dealing with this staff. Horrible place to purchase a car.

Good experience and service advisor.

I would like to thank advisor Benjamin who gave me the excellent advice and works for first time sevice of my Odyssey.

My experience at AutoNation Honda Fremont was very positive. I was warmly received, offered food while I waited and treated well during the process from start to finish. I am pleased with my experience as a whole and am in love with my new car. Thank you for everything. (:

I am disappointed with our experience with Honda Autonation. Initially, when we were interested in purchasing a car, we received all types of emails, a phone call and eagerness to help us buy a car. My husband went by the dealer on Tuesday to test drive a used Ford Fusion. They first said they wanted to detail the car before he drove it. He loved the car! I contacted Fremont Honda the next day and said we would be by later in the evening to purchase the car. They said great and made an appointment at 5:30 pm. When we arrived, we found that the car was not ready and in service due to an issue that happened during detailing. We weren't exactly clear on what the service was except it had to be smogged, again. They gave us a loaner car and said they would drop the car off on Friday. Not sure why it would take that long. The next morning (yesterday) I emailed the dealer and asked for the service order so we knew exactly what they were doing to the car. I sent 3 emails to 3 different people, two sales people and the General Manager. I did not hear anything back. Today my husband called the General Manager and was told he was busy. I also sent another email to the GM and Sales person this morning and have heard nothing. Our check was cashed but zero communication. This was not a great experience.

had oil change and tire rotation done ok no problems

Best Service Ever!

Yes, I always have both of my hondas service there.

Friendly and knowledge service representative! Convenience time and date, and location, I will definitely recommend to people whoever want Honda service!

The place was packed during my service appointment, but Edward did a good job getting things done quickly for us

Very smooth car buying experience. The sales person Ilya got me a good deal for my Civic. Definitely recommend this place and their internet sales department for a hassle free buying experience.

Kent Branner is very knowledgeable about the 2019 Clarity Touring model. His demeanor and salesmanship presents AutoNation Honda Fremont very well.

I had a body panel come loose under the HRV...made an appointment and the next day it was taken care of...they looked the car over for safety and off I went. My Customer Care Agent Regina did an outstanding job. Thank you Fremont Honda.

Went to shop around a bit with my mom and the guy we were working with was very helpful

Bad customer service

Friendly staff. Great service.

Dianna wasm very helpfull and nice. my car was done in a timely manner.

Smooth experience in all ways. Started with Car Gurus, I know what I wanted and what I wanted to pay. ANF had the car and they were 10 minutes from my office. With Car Gurus I had reply back from ANF GM right away and was set up with a sales person before I got there. This made going there on my lunch hour very simple. Car Fax was handed to me by the GM right when I walked in. I drove the car and found it a fit for what I wanted, went through paperwork with sales, onto finance, and was on my way. I also like the Auto Nation "No Haggle" price. They fairly price below Kelly Blue Book so the price you see is the price you get, a feature that was well explained by the finance person. I will recommend and I will go back.

So we were shopping around for a vehicle for my parents and I looked at many other Honda dealerships, And this one had the car that we and at exactly the price that we where looking for, I spoke on the phone whit Ilya and he was really helpful since the beginning we drove over the same day I saw the car on line. Soon as we got to the dealership we only waited for about 10 minutes because he was busy with another client that didn’t matter I wanted to work with him , we spoke about the car and test drove it my parents fell in love whit the car. We sat down to talk about the price and Ilya Vishnevskiy was really really helpful. From the time they started to run our credit to the time we where talking to the finance manger tommy they where all really great and had the best costumer service that I have ever received at a dealership y will definitely return in the future

They have a good collection compared to other dealers. Quick and Hassle free car buying experience. The sales person was really helpful

Everything went good, definitely will recommend friends to this dealer .

received outstanding service from Edward in the service department, after running a diagnostic test Edward presented the problems to be resolved and was given the cost for the repairs on all items, appreciated the no pressure sales pitch. The repairs were completed in a timely manner for a reasonable cost. I will defiantly return to Auto nation Honda and Edward to complete the items on the diagnostic test

The individual that was helping me (I believe his last name was Nguyen) was great. He provided excellent customer service. The main reason for not placing the full 5 stars is due to the outcome of the service. I went there for the purpose of getting my Front left tire looked at due to the pressure tire light coming on every 3-4 days after filling it up with air. I was told that there was nail in front left tire and that it was repairable. This morning, when i drove my car to work, the tire pressure light comes on. Thus, i'm not sure if it is something more serious with the vehicle. The service cost $39.99 and I felt like it was wasted money since the problem started again. I have a 2017 Honda CRV. Every time i put air on the front left tire, the light goes away only to see it come back 3 days later. Other than that, the customer service part was good as he was courteous and professional.

Staff are prompt and helpful

I had a great experience . Everything went fast and smooth. My vehicle was ready before the time frame that Michael Thompson gave me . Thank you Michael Thompson for taking care of my car and myself everything time I go. I really appreciate it.

When you talk to staff make sure to use lie detector on them. They push you too hard, lie too much and make you super uncomfortable with their selling tactics. Avoid this business is possible. But at the end of the day majority of car dealers will be more or less same. Buy Tesla if possible

Excellent Service!! Satisfied!

I called the service department at 9:45 this morning and I had to leave a message concerning my car problem. I called back at noon and still nobody could talk to me. It is 12:30 and I still have not heard back from them, including the Service Manager. I spent $300 dollars on service there yesterday. I wonder if they'd call me if I cancel the payment?

Ed Hardy is amazing along with Jessica Robinson and or course Mrs. Georgia! Thank you!!

Max was an awesome salesman! Great customer experience. It was an easy transaction for me. definitely a great place to shop for a car!

Great place, nice people!

Horrible service!

I was looking for a Honda CR-V EX and AutoNation gave me the best price of the 3 or 4 dealers that are in the Costco Member program. They came in several hundred dollars below the other dealerships. Made the purchasing process a breeze.

Ten days after purchasing a used vehicle from this dealer, I still do not have the keyless entry key fobs.

Amazing service and really smooth buying process. The staff is very friendly and helpful throughout the buying process. The salesperson also had great knowledge about the cars and made really good suggestions based on your needs. I would highly recommend going to this place.

Went for service 1 B, had a good customer service and after 2 hrs got the keys, then checked whether tires are rotated 🙁, 👎 After second contacting the representative she saying service person has not seen the order to rotate, So after that got them rotated So how can we trust other services/ inspections has done properly. Low confidence on services on Honda fremont

We came originally just to look at the different colored cars to see which one I would want, we didn't expect to go home with a new car!!! Alexis Vazquez Moreno was awesome, he highlighted all of the features which sold us on the car. I liked how he was very patient and professional, and gave us all the time we needed to check out the car. He answered all of our questions with ease and we could tell he knew what he was talking about. He was also willing to work with us and gave us a great price, better than we expected. I'm glad we came to the Fremont dealership, I highly recommend everyone to come here!

Gus was awesome. It was a crazy day for him and he was still on top of it! He’s kind and helpful and very knowledgeable.

Sami was great with helping me get the truck that I wanted! There was another sales guys that didn’t want to work with me because he thought I wouldn’t get approved but Sami stepped up and made it a great experience.

5 Stars to Sales team. Zero star to Finance Manager. Sales Manager was very nice and approachable. I didn't have any hassle while finalizing deal. While signing the paperwork finance manager asked me to suggested me to apply for KeyPoint loan. After 3-4 days I was told KeyPoint loan has been declined due to some change in policy at KP end. Then he applied for another credit union without much consultation with me. The worst part is all the time I'm the one calling and asking for status, not a phone call or email from their side. Even now I'm not aware of status. Absolutely zero transparency. I have been patiently requesting to share me details but this week I'm planning to escalate the issue [Update] I received my registration card which has wrong lienholder info. Meantime I attempted reaching out to GM multiple times, but operator forwards the call and nobody answers.

Sami was great with helping me get the truck that I wanted! There was another sales guys that didn’t want to work with me because he thought I wouldn’t get approved but Sami stepped up and made it a great experience.

Experience was good .

On Sunday May 26th my sister, nephew, & I went to the Autonation Honda Fremont dealership(off of Cushing pkwy). By the end of the day we ended up purchasing two brand new vehicles a 2019 Honda civic sport hatchback, & a 2019 Honda civic coup. Because of unforeseen family & financial situations on Tuesday May 28th we attempted to return the 2019 Honda civic sport hatchback. My sister was the one who went in on Tuesday May 28th because I was still at work & did not know if I would make it home before the dealership closed. When she entered the dealership she asked to speak with a manger & was directed to speak with Ali(Financial manager) She proceeded to tell him the current situation were in & he said that he would need to go see if the financing was already funded. When he returned he said that they had already filed the DMV paperwork and that they would not be able to help out at all. Then she asked if they had the 2 day buy back & he said we do not allow that on brand new cars. He proceeded to walk out of the room and get the original finance gentleman that helped us on Sunday Moner. When he walked into the room he explained that he had filed the DMV paperwork on Saturday May 25th this was the first major red flag we did not enter the dealership or buy the car until Sunday May 26th so how could he have filed the paperwork for our car that Saturday(25th)? She proceeded to let him know we were here on the 26th not the 25th, then Ali jumped in and said that Moner was mistaken & that Moner did the paperwork today & that he(Ali) gave it to DMV today Tuesday May 28th. He mentioned that DMV sans the papers right away and that their would be nothing he could do. This was very confusing to us that the only reason they could not take back the car was because DMV had already picked up the paperwork. Shouldn't it be as simple ask making a phone to DMV? Ali proceeded to say that he would like to help us out by buying back the vehicle for $21,000. This is where the 2nd red flag came in the sticker price for the vehicle was $24,500. Even though we would have to come out of pocket some money we were OK with that because we would be out of $24k in debt. Then Ali proceeded to say we would have to come out of pocket 10k! That number confused us because we had no clue how he got to $10k from $3,500. Then my sister proceeded to call my son and I to let us know what Ali had said. We asked Ali how he got to $10k and he said that includes the extended warranty we bought plus taxes & license. This was the 3rd red flag because when we were sitting down with Moner on Sunday he brought out a paper and showed us multiple warranty packages & said he was waiting on something to happen on his computer so he could offer us the "friends and family package" which would lower our interest rate & that the extended warranty would only cost us $1,000 "IF" we put a $1,000 down payment. So in total $2,000 to get the friends and family package. After that I signed the contract under the impression I was all in for $27,000 not $31,615.78 I completely understand that they have a business to run & they need to make money, but we bought two vehicles from them & only need to return one of the cars so I can still support my family while we go through this foreclosure process. They get to have all the commission from the first car & could have loyal clients for the rest of our lives, but their choosing to not make one simple phone call to DMV. That is the only reason they say we cannot return the vehicle. When in life did it become more important to make money than to be a decent human being....

More expensive than others

On Sunday May 26th my sister, nephew, & I went to the Autonation Honda Fremont dealership(off of Cushing pkwy). By the end of the day we ended up purchasing two brand new vehicles a 2019 Honda civic sport hatchback, & a 2019 Honda civic coup. Because of unforeseen family & financial situations on Tuesday May 28th we attempted to return the 2019 Honda civic sport hatchback. My sister was the one who went in on Tuesday May 28th because I was still at work & did not know if I would make it home before the dealership closed. When she entered the dealership she asked to speak with a manger & was directed to speak with Ali(Financial manager) She proceeded to tell him the current situation were in & he said that he would need to go see if the financing was already funded. When he returned he said that they had already filed the DMV paperwork and that they would not be able to help out at all. Then she asked if they had the 2 day buy back & he said we do not allow that on brand new cars. He proceeded to walk out of the room and get the original finance gentleman that helped us on Sunday Moner. When he walked into the room he explained that he had filed the DMV paperwork on Saturday May 25th this was the first major red flag we did not enter the dealership or buy the car until Sunday May 26th so how could he have filed the paperwork for our car that Saturday(25th)? She proceeded to let him know we were here on the 26th not the 25th, then Ali jumped in and said that Moner was mistaken & that Moner did the paperwork today & that he(Ali) gave it to DMV today Tuesday May 28th. He mentioned that DMV sans the papers right away and that their would be nothing he could do. This was very confusing to us that the only reason they could not take back the car was because DMV had already picked up the paperwork. Shouldn't it be as simple ask making a phone to DMV? Ali proceeded to say that he would like to help us out by buying back the vehicle for $21,000. This is where the 2nd red flag came in the sticker price for the vehicle was $24,500. Even though we would have to come out of pocket some money we were OK with that because we would be out of $24k in debt. Then Ali proceeded to say we would have to come out of pocket 10k! That number confused us because we had no clue how he got to $10k from $3,500. Then my sister proceeded to call my son and I to let us know what Ali had said. We asked Ali how he got to $10k and he said that includes the extended warranty we bought plus taxes & license. This was the 3rd red flag because when we were sitting down with Moner on Sunday he brought out a paper and showed us multiple warranty packages & said he was waiting on something to happen on his computer so he could offer us the "friends and family package" which would lower our interest rate & that the extended warranty would only cost us $1,000 "IF" we put a $1,000 down payment. So in total $2,000 to get the friends and family package. After that I signed the contract under the impression I was all in for $27,000 not $31,615.78 I completely understand that they have a business to run & they need to make money, but we bought two vehicles from them & only need to return one of the cars so I can still support my family while we go through this foreclosure process. They get to have all the commission from the first car & could have loyal clients for the rest of our lives, but their choosing to not make one simple phone call to DMV. That is the only reason they say we cannot return the vehicle. When in life did it become more important to make money than to be a decent human being....

Excellent service - Dao was fantastic! - thanks Dao - 5 stars plus service!

I am so happy to have this car from this dealer. My car is only 2 miles and 4 miles after car was detail and pump gas. Price can be negotiated. What are you aspect more. Thank you.

Friendly and helpful. No pressure. I practically spent less than 2.5 hours there to pick and buy a new car.

I am so happy with my Honda Passport. Shaheen was awesome and gave me a quote online. Despite it being busy since it's the week of the Memorial Day sale, someone helped us right away when we got to the dealership. Someone found an available agent to bring the car around for us to look at. He was very knowledgeable and helped answer our questions. Then, Kent helped us fill out our paperwork. Since it was a busy day, he went over the user manual with us while we waited. He even helped us set up our car! We set up our automatic seat positions, radio stations, and learned how to use all the new car technology. George, in the finance office, was super helpful. He made the finance part of buying a car quick and easy. He made us laugh and explained all of our options very thoroughly. Honda even detailed our car for us so it was nice and clean, despite the rain that day! Kent followed up with me the next day to make sure I was loving my car. I would definitely go back to AutoNation Honda Fremont. I am so happy with my car and know that if I needed anything, everyone would be helpful.

todo vien

My overall experience was great and I will return for more great service from this location

Hi, I was really unhappy with the fact that I was charged $180 to apply some tapes from inside the dashboard body which started making some noise within 3 years of my Honda Civic purchase. I was hoping that my problem could have been handled in a better way.

I brought my car in with an issue that other technicians spent weeks trying to diagnose without success. AutoNation Honda was able to diagnose and fix the problem in half a day. Great customer service too! The vehicle service drop off lines are slow moving and can be improved.

Good price, great service, nice people and aggressive attitude.

I'm always satisfied when I take in my vehicle to AutoNation Honda Fremont. I recently had a problem with my emission system which was promptly diagnosed and fixed. I like the fact that you're informed of upcoming service needs for your vehicle so that you can plan ahead and get that taken care of. The employees are very professional and readily answer any questions you have with regards to vehicle repairs and service. If you want peace of mind with your vehicle, take it to AutoNation Honda Fremont.

Great customer service and highly recommend.

I took my CR-V in for routine service. The service rep was friendly and efficient. It was a pleasure to work with her. The service - oil change and wheel rotation -- took about an hour.

Best customer service experience I've had. Regina explained in detail the service of work that was being done and the price. There was no surprise. She made sure I was taken care of. Thank you Regina!

Fast and Easy process Good deal

My service advisor was Dianna Romero. I arrived with my wife's car for an oil and filter change. Dianna kept me informed in a timely manner to both progress and issues that needed to addressed. I never felt as if I'd been left to languish in the waiting area. She's friendly and personable and was wonderful to work with.

I went to test drive Honda Accord on 05/18, Saturday afternoon. I asked receptionist for an test drive Honda Accord, but rejected. I guess they only welcomes someone who would buy a car if not then rejects for test drive.

We bought a Clarity here. Kent is great. Totally knowledgeable and explained every detail for us. And love the Car!! No more gas lines and crazy prices.

It's a very pleasant experience to purchase our 2019 CRV at Autonation Honda Fremont. I contacted Ali Hashemi and he offered me a good price. On the day of purchase, Fred Rad introduced the key features of the car and test drive with us. After we purchased the car, he also went through the settings of the car in details. Both Ali and Fred are very professional. The purchase process was very smooth and it didn't take long for the paper work.

Very competitive pricing compared to other Honda dealerships. Pleasant sales persons and supporting staff.

Trevor did a great job and service was extremely quick! Thank you!

Excellent service overall!

Great customer service. The gentleman that helped me was informative, kind and pleasant

The staff at AutoNation are amazing so friendly and helpful. Thank you for the great car experience

Lack of coordination betweeen receptions and service advisor about car pick up, and even car repair start. Honda road side assistance dropped off my car with this dealer early in the morning , and despite of the multiple calls, I couldn't get a service advisor call me pretty much for the entire day. This disrupted my plans for two days. You may be overworking your service reception based on the experience I got when I can went to pick car around 630pm. It's important to explain to what and why of the repair, rather than just saying repair cost. Please coach your service advisors. If the baseline is to fulfill customer needs, (and not delight customer), you significantly fall short of the baseline. Not sure if I ever visit this dealer again!

The stay there during the car service, was great. Coffee was great, much better and more variety than before. Service staff was experienced and appeared to know what was going on. The overall stay was great.

I bought my car and the sold me the extended warranty for the oil changes. I have been taking my car there since 2008 and not once did anyone mention anything about this warranty expiring- not even the finance manager who sold it to me. When I would take the car in once in a while the service manager would say “ you have 7 left” etc. no one ever mentioned about this expiring. I called Saturday to make an appointment for my oil change and asked the lady how many I had left. She looked it up and told me three. When I arrived on Monday at 8am I was told that it was not covered. I could not believe it. The service person was brand new. I told them I had never been told this. I stood at the counter for 20 minutes while he kept trying to figure out how to find out if it was covered. The person at the desk said to do it free this time. Then after a 3.25 hour wait for the oil change he told me I had to pay for my tire rotation. This had never been mentioned before. I also asked to have my wipers replaced and he said they couldn’t do it because the didn’t have that brand. I said WHAT? No one has ever told me they can’t replace my wipers. It was so weird. I was not happy with him asking me to pay for the tire rotation when it is included in the oil change warranty that I paid for- and should have 2 left. In the past I have had better experiences- but this visit was a nightmare. When I go to purchase a new car I will check out other Honda dealers first.

Excellent service from Areana. She got me in and out for a minor recalibration in under 3 hours last Saturday when it could have taken all day. Very friendly and thorough. I even got a free car wash; of course, it's supposed to rain now.

Friendly staff. Great waiting area. Service is great and we will go next time

I changed my mind about gap insurance and extended warranty so had a contract amendment. That was 2 months ago. Capital one still has not received the amended paperwork from Honda. When i call finance at honda no one returns my message. They are great with working for you on sale but then they are done. Come on honda Fremont — call me back or help me out here.

Work completed in a courteous and effective manner. Staff was GREAT.

Very satisfied with the visit. I asked oil change, tire rotation and a recall, and the service was very quick. The service manage did everything he can do for providing me a fast service and he was very friendly, too.

The service was done in the time frame promised. The service advisor was very professional and knowledgeable.

Buying our Subaru was super easy. Kent was honest and informative.

My car was just one week old and the silver coating around the vents started coming off. Servicing Team (Areana was my Service Advisor) duly fixed and even covered the cost for me as car was just one week old. Also they provide free shuttle drop and pickup after you leave your car for Servicing.

Great place for car maintenance

Regina is an excellent service advisor, very informative and professional

Great customer service came in for oil change quick Service advisor Mike took care of me had me in and out real quick

WOW!!! No words could explain how happy i feel right now; first time doing DETAIL SERVICE for my accord 2011 at this honda location,what an amazing job they did, unbelievable !! I even sneak to the back to meet and appreciate the wonderful and professional staff, thanks GUILLERMO and the entire team !! amazing job!! my car looks like brand new!! Everything from the beginning was perfect, I got there for my appointment at 9 am and it was actually pretty quick registration process for been a Friday morning and the amount of people in line !! I was having hard time to get my son’s car seat remove and this young gal at service reception help me unhook it thanks Trevor . Then I was greeted with a beautiful and huge smile from REGINA,what an amazing attentive, friendly and knowledgeable Lady,she sure knows what excellent customer service means, she treated me like if I was there to buy the most expensive car, very polite and professional, from the time I check in until I came back to pick up my car. Thanks Fremont Honda. FIVE STARS SERVICE and 100% GUEST SATISFACTION . This experience make me feel like buying another car, but at this location seriously, I come back and look around very soon.

awesome service. though it took time to get the car , it was great help from sales person , Abdullah.

I recently took my car to Autonation for a tinting the windows and recalibrating the tire pressure warning that was keep on popping up frequently. Service was performed as promised and the car was ready by promised time. Overall I am happy with the service they provided.

We traded in a 2015 Chevy Equinox for a New 2019 Honda Odyssey, we did application online the night before and by 7pm next day we were driving the car we were looking for.

Thanks Mike @ AutoNation Fremont! Fast service and a positive, friendly face!

Awesome customer service at Auto Nation - Fremont. - Sammy

We had an Excellent experience with our last service. The service advisor was so helpful and provide an outstanding customer service! Keep it up!

This place is good until you buy the car and take it out of the store. Once you come out do not expect any help from them. Called to check on warranty and services provided time and again and they come back with response they are dealing with other customer and will call back ASAP. I don’t know if they even really care about customers. Horrible customer experience.

Very quick and easy buying process. Tons of cars to choose from (not sure how they keep track of all that inventory). Good people, very reasonable negotiation on price, felt taken care of.

Jessica from Service Department was the so helpful and assists me with all my car service needed. She understood easily whats important and not to prioritize first as my budget was tight. Though i know other things that needs to changed has to be done soon, now i can save up for it and have the services done. Awesome job JESSICA!! #AUTONATIONHONDA

It was an excellent experience, I would personally note llya VishnevskiyI the Sales Manager was very professional and we had a very please buying experience. Autonation provided a very competitive quote and has excellent inventory in stock.

Our family found the 2019 Honda Pilot Touring car we wanted, at a great price. Thanks Autonation Honda Fremont.

Made an appointment to take car in. Work should have taken half an hour to perform. Waited 3 and a half hours as there were too few mechanics and many cars ahead of me. What is the point of making an appointment then?

Excellent service. Very clear explanation on the process. He even cleaned the car windows for me before we drove home. He cares. The best service man I have ever met. He made me wanting to go back next time I need another new car.

Procedure and process unlike Lexus. Finally resort to Sunday drop off and pickup on another day. Lack of personal contact. Service experience was okay. Have personal contact with service adviser on phone and during pickup.

Car buying went pretty smooth. Employees are friendly.

I did oil change and only wait 30mins. I think that day was my lucky day. Amazing!

Car wash is not that good. I didn't see any stains removed from my car body so I believe they just sprinkle some water on your car that's it. I hope they improve it. Thanks.

There is no communication as to what is going on. It feels like the places is always crowded and always rushed. I did sign up for shuttle but they didn't even announce and the shuttle left. The next was after an hour so had to spend money for Uber. They also dont call back once the car is ready after servicing. Had to call several times to reach the agent. Took me almost my entire day. Would not recommend to anyone!

I walked in and thought i will wait forever but no, they were fast, friendly and it was affordable. I had a couple of questions later and they answered it in a very professional manner. The work done was great too.

Friendly, efficient help. Vehicle completed when estimated.

Smooth and easy process. Rep was very professional and answered all my questions clearly

Service was excellent, routine maintenance was done properly. Unfortunately I got charged with the oil and crush washer that I already provided for the oil change and I feel ripped off from that. I spoke with the service advisor about this and he said that the price has already been adjusted (I was hoping for a refund for that oil at least since I provided it, I don't mind the crush washer since it's about <1$ only). For that reason I am only leaving 3 stars, if not for that oil charge then it's a perfect 5/5.

Great experiance awsome service easy to work with.

Great experience with George Sharetski.

1. Scheduled for oil change and regular service on Saturday(04-27-2019). They offered me a Free drop service, waited for 90 minutes no response. I have asked at reception regarding waiting time, they said you need to wait until they call. I just wrote a note on the signup sheet for shuttle stating that the service is bad waited for 90 min. As there is no response left that place. None from the management followed up back. I got out from that place after 90 min and took Uber to my home. 2. They promised the delivery will be 1:30 PM. When I see them back at 1:40 they said car is not yet ready need to wait 1 hour more. When it says promised delivery at any cost it should get deliver. @management - make a note of it. If you cannot deliver the car on time do not let your agents give promises to customers. Wasted my two hour of time. Very bad part.

My 2017 Civic needed service. I contacted Lily Tran Service Manager to schedule the service. Lily told me to bring my Civic in and she would take care of whatever it needed. True to form the service was completed, my vehicle washed and ready for me within an hour and a half. Lily and her staff always take good care of my Civic.

The sales rep Alexis who served us is nice and friendly He went over all the features of the new car. Tommy, handles payment, is also nice and friendly as he patiently explained the warranty.

I wish I could be able to give negative stars, I had really really bad experience with sales manger. The sales associate was so nice and answered my every question. But the sales manager name Omar is terrible and a freaking lier, firstly he had my younger brother sign on revised contract and when my brother informed me about that he had me sign for $5000 more what we agreed ($27000 out of the door) on Sunday and even denying to give me copy of my paperwork as well. I talked to the guy (Omar) over phone mentioning that it’s a right to Customer to ask for copy, what he replied was so stupid he said it was E-contract and can’t give the copy. After about 1.5 hour of argument they revised the contract again and had some other guy to cover up and tackle the issue. Please save yourself some couple of thousands by go through the paperwork every single time they ask you to sign. Eventually when he forced them that he has a right to get a copy then they somehow able to provide. Please please stay away from these liers. Don’t know what HONESTY is . Answer to Owners reply: I tried to call your GM based on your response to other reviews, the guy at reception or front desk hang up on me when I asked for GM. Can you please send me the email ID or direct contact details of your higher officials. Otherwise I will have to call Honda customer services and have to address my experience. Plus upon looking up the documents again, sales manger offered us Honda care for $1580 for 60months or 100k miles whichever is first. But on document it says only 60k. Thank you looking for a worth able reply.

Amazing, couteous, and knowledgeable team. This is a business that shows that they care for their customers

I bought my cars at AutoNation Honda and along with them, I purchased service contracts. I take the cars there and I am always greeting when I arrive and the service is always taken care of competently and in a timely manner. My regular service adviser, Ed Hardy, has been great. He explains everything to my complete satisfaction and makes sure that I am in the loop about everything from when the car will be ready to what the service technician's notes mean. Speaking of AutoNation, I have always found AutoNation management to be approachable and reasonable with problems or questions I have had.

today I came in to this dealership and had a very terrible experience dealing with the sales team. First off no one had any clue I was going to be there as if I didn’t have an appointment, scheduled to test drive. The first person to greet me seemed to have no interest in talking with me to even learn why I stepped into dealership let alone give me a test drive and then the person who finally did give help me with the test drive seemed annoyed to do so. I told him I wanted to lease the Odyssey and what pricing I was looking for and that I received a quote from you and from another dealership on the price of the vehicle and that I wasn’t 100% sold on the RES level but if the cost turned out to be only $300 more for the better model instead of the L trim, I wanted the offer on that model. He went and talked to the manager saying they could match the offer and how I’d like to finance. When I reminded him I wanted to lease, he seemed annoyed even further and said the manager can’t meet that price and it would be too expensive and not even provide the options between the 2 levels and that I should just go to the other dealers. On top of that didn't feel like I was being treated like a potential customer but someone who should be thankful to be here. I have never been treated by a dealership like this before, every other one I've been to made me feel like they were eager for my business, provide me with water/coffee, etc. instead this dealership kind of shooed me away to the kitchen if I wanted something and seemed overly inconvenienced by any question I had. Is this the type of treatment that I should expect from all Honda dealerships?

Great customer service. Service rep was very knowledgable.

I had a wonderful and great experiences at AutoNation Honda Fremont. The staff were awesome, Ali Hashemi was very polite, knowledgeable, and very courteous. He welcomed me with open arms and assisted me in finding a car that was around my price range and that exceeded my expectations. Everything went by smoothly and there wasn't any miscommunication nor any mishaps in the process of purchasing my new car. I recommend anybody who is looking for a car to go to this dealership because their customer service is excellent and they are willing to help you find your dream car five star all the way. In the future, I will go back there to help my son buy his first car. My wife and the kids love our new Pilot.

We leased a 2019 Honda CR-V from this dealership and traded in our 2011 Honda Accord, on 23 March 2019. Omar Nabizada from the dealership was provided the payoff statement and he said he would send the payment to KeyPoint in 5 days. I have been following up with him at least thrice a week via text and emails, but it's been a month and the traded car payment is not yet sent to KeyPoint and KeyPoint has reported missed payment to credit agencies. This is very unprofessional and poor customer service. We went here instead of our SJ local Honda dealership, because we purchased our first car from here in 2011 and the experience was nice, but I would avoid this dealership for future purchases.

Everything went well and the car was ready on time.

Extremely helpful, honest and informative. Got my car back with honest information, and didn't get pressured to do anything I didn't want to get done right now. Very competent people here. Service writer Dianna was very professional, straightforward and friendly.

I had a mixed experience. the first time, i was taken care of by a person who did care at all. He did schedule appointments for me. Nor did he offer a shuttle back, nor did he fix the issue. The second time around, i was taken care of by Alex, who was amazing. He got the job done, and even offered a free car wash and a shuttle back. Most importantly he cared

Great Service from the dealer. Very understanding and knowledgeable.

The service is very good, the customer service according to my request diligently helps me to inspect the vehicle, the efficiency is fast and good, if can wash the car also clean, then better. Thank you for the complimentary dim sum and coffee.

Experience with Dianna in service was friendly and beyond wonderful. She had me in and out in no time and our issue was fixed. I would highly recommend this dealership for and repairs and services

Excellent job by the tech. Explained to me what is needed to be done and was done. It took a little longer than I wanted but the job to be done is a lot. Breaks, alignment, oil change test drive and fluid inspections.

Friendly staff, fast service. Thanks to Diana, she even wash my car to make my waiting shorter She did a great job overall Very satisfied

Representative Omar Nabizada, very unprofessional. After buying Subaru Forester, he gave one key of car. No paper work given. Loan agreement paper not given till today. We put $10,000 down payment and that amount not shown any where. We get email from Captal bank and account shows $25000 loan amount. Loan amount should be $15000. What he did of $10,000. We called him more than 25 times...no reply

Today was the last time I got my car serviced in this dealer. I went for an oil change, tire rotation, and sliding door recall for my 2018 odyssey. Dropped my car at 8:30 in the morning. Initial estimation was pick up at 2-3pm. But it ended up to be 5pm. I was still happy. At least I got my car back same day. I had a flat tire few weeks back. Had one tire patched. So I constantly monitoring my tire pressure. The driver side front tire, patched one, was always 2 psi bellow the other three. And it is still 2 psi bellow the other ones after tire rotation. What a coincidence. The flat tire happened on a rainy day. I was able to see a nail on my tire, water bubbling, right on top of the letter D in "Bridgestone". And I can still see the round nail hole patched on top of the letter "D", driver side front tire, after tire rotation. Talked to the manager, and got a full refund for my service. added 2 stars because the manager was able to track down the service done on my car with recorded video

Maintenance service cost $1.5k where over $1k was labor. It caused minor damage to the car without telling me. I found it later and came back for fix but was told they didn't have the part. Asked me to wait for their director who never showed up. As a long time customer, I don't think I will come back again.

The AutoNation Honda Fremont is great! Agents are knowledgeable and friendly. My dad just bought a car here, and he experienced a good time in there. He strongly recommend.

Service was quick. Staff was friendly.

Excellent, Pleasant and Committed to deliver on time. Impressed with hospitality and timely updates on progress of the service.

Absolutely awful dealership. Avoid. Despite the response below- their general manager is just as big of a jack hole.

Enjoyable experience

Everything smooth.

Our Sales Consultant was very good. He advised us on the pros and cons of different vehicles.

They confirmed the color and price over phone, but when reached store same day. They had no car of choice. We chosen alternative color but that car has a scratch and they didn't disclose till last minute after paperwork.

Our experience in buying my husbands first ever car was amazing. Everything went smoothly with the help of Sami and the financial advisor. We are so happy with everything and highly recommending Autonation Honda of Fremont to everyone who wants a hassle free transaction.

The Service Advisor, Frank was knowledgeable and courteous. Service I wanted for my car took much more time than told, but other than that everything was excellent.

Appreciate the service provided by Dianna. She is highly professional and greatly helpful.

Thank you for always making us satisfied customers!

Most helpful and good service

On a rainy Monday after work we arrived at the dealership.We had no intensions on buying the car, just wanted to get an idea on a car for our son. The dealership was very friendly and courteous. Salesman Mr Jimenez was very knowledgeable about the car. The experience went so smooth that we decided to purchase the car before some body else did. The gentleman in the finance dept was also very good.

Very friendly and courteous! It was a good experience.

Very dissatisfied with the way their Service Advisors take care of their customers. AutoNation Honda of Fremont should provide proper customer service training to their SAs especially Areana Troche and Robert Gonzales (whom I dealt with on March 16, 2019) to be more polite and service oriented to their customers. My SA did not explain post service work and did not call back after I left 2 voicemail messages. Customers are people who patronize the business so they should be treated with respect and excellent service, Otherwise, this dealership would be losing valued customers.

Sami was the best ! He helped us with everything and made sure we left out of there happy !

Jessica is WONDERFUL always on point!!!!!

George and Shaheen at the Fremont AutoNation were both a huge help. They made us feel right at home and helped us find a perfect car for our family. I am recommending them to everyone in need of a car.

I called to check to see if a car was on the lot, and promised to be called back in 5min. I received no callback, and when I called again, the same guy (Sam?) answered and was very rude as if I were wasting his time. Not a very good way to make first impressions with a customer.

Got the car on Mar 2nd 2019. The experience at dealership was amazing. I got helped from salesman Vinh. He was going above and beyond his ability to assist me to getting a brand new Honda Accord Sport 2019. His 17 years+ knowledge in the industry amazed me. Vinh was really patient, and showed no pressure to hurry to seal the deal. In addition, Henry from financial department was really friendly and thoughtful when we were discussing care package options. I was content with the price I received and the services that came with it. No one was rude to me or my cousin. I am giving both Vinh and Henry 10/10 stars for their professionalism and excellent services.

Robert Gonzalez really took care of me during my visit for a multi point inspection. He was immediately so welcoming and made me feel confident for choosing AutoNation in Fremont. I’ve been to other locations in the South Bay and haven’t received the same quality customer service that Robert offers. He was thorough in his explanations and reassured me that he was always available if I needed help or had any questions. Thank you Robert and Kelly for making my visit a smooth one!!

I am a first time car buyer, Amen and Henry both made this a great and memorable experience. I wasn?t sure how the process worked but Amen helped me with car options and meeting my needs by asking what I was looking for in a car. Henry was great when we were discussing my financial options, I am happy with the price I received with the services that came with it. No one was rude to me or my father, who came along and helped me. Overall, my experience was great, I will be referring this to my family and friends if they are looking for a new car or if they are first time buyers. Another gentleman, I forgot his name, but while they were cleaning my car and I was waiting he kept me company and he was super fun to converse with, great service.

Went in Sunday afternoon looking to lease a new car and walked out with a 2019 Honda Accord. Received terrific service from sales associate Vanecia, who answered all of my questions and offered helpful suggestions on what I may be looking for.

I went to purchase a 2019 Honda Civic the sales man that helped me was terrible I had the worst experience purchasing a car he was not even explaining anything he just showed me one car I had told her what I wanted in the car to be done and he was like OK didn?t do any of it I kept calling him the following day after my purchase and he wouldn?t even answer my calls the worst dealership

Service Agent Areana provided prompt service, met my expectations as a client and represented AutoNation Honda with highest professionalism. AutoNation Honda service technicians provided excellent service. 5 out of 5!

I've bought a car Honda Accord EX-L, 2019 from AutoNation Fremont. The staff ( seller Najim M. with his manager and the financial officer), was very king, professional, and very operative ! I've made 21 miles to get the deal with them ! I'm happy with my car, ... great experience, ... great people !!!

Great staff! Very friendly knowledgeable. No pressure put on us at all to buy.

Everything was great and all of my questions were answered.

arianba was very helpful and kept me informed throughout my appointment.she is an asset to your company

I had a good buying experience with this dealer. I was able to purchase the vehicle that I was looking for for a great price.

By stopping to cheat their gullible customers into buying all sorts of warranties, which do not at all correspond to what they convey verbally.

The service was great. Friendly agents who explained the paperwork quite clearly. When I was having difficultly with my card, they drove me to the nearest branch of my bank to solve the issue. If you're trying to get a new car you should definitely take a look here.

Service is amazing! Look for Michael Thompson, he is a superb service agent, he took me in, gave my car minder info, rolled the vehicle in for repair and services, in two hours (with my appointment) the car was done and rolled out of Honda with a great feeling knowing that i was in good hands. Mike is very professional, friendly and makes you feel at home. He is very easy to talk to and no BS. Very straighforward at the same time very knowledgeable. I will recommend him to my friends and relatives. I always have good thoughts about Autonation honda. From The car dealership to service; they are just awesome! Kudos to Mike Thompson and Alan Fernandez!!!

I went in for routine maintenance on my Honda Civic and the service was great. Very professional treatment.

Great customer service and very friendly

Omar, Khal, and Jay worked very hard to get us into a lease we could afford, I would not hesitate to recommend them and their team of professionals, they took the pain out of buying a new car A+

Happy and pleased with the services received, happy with the new car. Very happy with the trade in value of the used car we traded in. The staff who helped us (Marqais, Omar and Ken) have gone far and beyond their duties to accommodate us and our requests. Thank you Marqais, Omar and Ken for your hard work and dedication!

Excellent help and awesome buying experience. Every small detail was explained well.

I was taken care of by Miika. His service was great and I greatly appreciated his hospitality and great customer service.

Saw a used car online that interest me, and made an appointment qith the internet sales dept to see it the NEXT day. Drove 1.5 hrs to see it and they told me sorry but we lost the key. Then they said we cant make a new for 2 days. Wasted 4 hrs for nothing. I was back in area 2 days later as my husband found another car for himself at a different dealer. Honda contacted me and said they FOUND the key. They even brought the car over to the other dealership for me to test drive while my husband did his paperwork. I liked it and bought it. But haven't been able to drive it now for 8 days as the dealership never gave me the temp registration and the tags are expired. I emailed the sales person and everyday I'm told its gonna be mailed..still dont have it...They also told me they put a full tank of gas in it, nope.Had just like half. Good thing it was just a car for my son to start learning to drive in and he can wait. Salesperson is supposed to be looking for another specific car for me. Undecided if I will return.

I walked in to look at a few cars I’ve been eyeing online. My salesperson Sammy, was ver accomodating, and rather funny. It took away the tension of buying a new car. He also took the time to find me a deal I wanted.

Frank Sablan helped me with getting service done to my car. He was very professional and answered all my questions thoroughly. I definitely felt comfortable enough to talk about possible services without pressure other associates may give off.

The Honda we were interested in purchasing was on site. Fred assisted us, we test drove, and purchased the vehicle. When a scratch was found, it was fixed and we were given an accessory for our trouble. Everything was timely and handled professionally.

They provided Good customer service

Had to go in for an oil change and Michael Thompson was very friendly and professional. Great customer service!!

To be frank, these guys are a bunch of liars and crooks. Here is my experience with this 'great' branch of Honda. I called them recently asking for a quote on a car that I was interested in purchasing (It was a Honda Insight if you must know). I mentioned to them that I had a price point that I had agreed to at another dealership and asked them to beat it. Although initially the sales person said they couldn't beat it (keeping his name private since he's not the offender), he called me back and had his manager on the line as well. The manager said word for word that he could beat the price and to come in to purchase the car the same day. His name was JR which was probably initials / abbreviation for someone. I was very clear and told him to not waste my time if he couldn't beat it, to just say no. The manager (JR) and salesperson said that they could indeed beat it, to come in, and we'll have a deal with no hassle. After spending 40 minutes driving down to the dealership, I check out the car and it's what I want. When I get to the 'negotiating table', immediately someone named Mustafa chats with me and tries to get me to lease the car. I explained to him that I was not interested in leasing the car but in purchasing it. In response he says "But what if I can't beat your price?" I look around in confusion to the sales person and to my friend who was accompanying me that day, and replied "I don't understand, I'm only here because the salesperson and manager agreed to the price". This is when the salesperson jumped in and mentioned that JR agreed to the price. I could tell Mustafa was flustered since no one told him of the arrangement. He walks back to the back office and I see a lot of talking / discussions, then he comes back with a sheet of paper with a breakdown. I look at the price...and it's $1,000 over the price I asked them to beat. Over the phone they mentioned they could do $500 less than the price I stated, so this was $1,500 over what I wanted to pay. I was not amused and neither was my friend. After some back and forth, we agree to the price I wanted to beat plus weather mats included. He goes back, more discussion, and comes out withe same price. Immediately I ask the salesperson why this was happening since he is a really good person to work with. He says that a different manager was handling my sale now, and that it was a no. Mustafa chimes in and says that he's losing money on the price I stated (which we all know is a lie). We're furious as hell. Since this was an incredible waste of my time as well as my friend's, we request to talk to the manager. Boy...this manager, he was one of the most unprofessional people I have met. We go to his office and he's making sandwiches on his desk. He has bread, deli meat, and a jar of pickles. Although he can see the heated discussion taking place outside, he takes his sweet time to walk out to us, wipes his hand on his pants, and sticks out his hand to introduce himself to us. "Hi I'm Jon, what seems to be the problem". I explain to him the issue about pricing. It's like it just went thru on ear and out the other. He immediately blames the salesperson "He must have misunderstood what you said, no promises were made. ". We tell him to not blame the sales person, and he gets super defensive. "I'm not blaming anyone, but you guys are making a scene at my store and if you don't want to do business, you can leave". Not only does he deflect the blame to the salesperson, he tries to turn it on us. He tries to shake our hand, but my friend and I were fed up. We just left. I don't shake hands with cheats. In the end I went to another branch I originally mentioned and bought the car with no shady dealings or hair pulling negotiations. I'll share the dealer in DM if anyone needs / wants to know.

Very friendly and helpful😉

My advisor Ed Hardy was very helpful and made my windshield replacement possible. He arranged everything for me.

Great pricing, Easy and quick process. Very personal customer care.

Amazing experience! We called AutoNation Honda Fremont looking for a specific vehicle, and they delivered! Mickey found exactly the car we were looking for and sold it to us at a great price. Will definitely be coming back for our next vehicle!

I would not be coming back to AutoNation Honda Fremont to repair my vehicle. I had a valve cover gasket replaced for my 2003 CRV. After driving the vehicle for two days, I though I look under the hood to see if there is no oil leak. I found out that my screws for my air filter housing was loose and one was missing. One of the hexnut for valve cover was lose. Then I checked around my engine and saw oil leaks leaking out of my valve cover gasket. It is leaking at the back passenger side. It seems not enough sealant was applied. I went back to the service and instead of redoing the repair, they would like spend another $$$ for parts and labor. I would not be coming back for service and lost their trust.

We only intended to begin searching for a new car but ended up buying the same day. Overall we had a good experience with AutoNation to purchase our Hybrid Accord and appreciated everyone's help from sales to service.

Excellent service I like that

I bought my new Clarity in Honda Steven Creek San Jose, but I have it serviced in Honda Fremont closer to my home. It's my first 5000-mile service. Customer Service was great with detailed explanation and also 4 recalls on software update. I picked up my car after closing, but found that the compartment drawer was improperly installed: it dropped like a hard rock with loud noise, way too loud and annoying for anyone with common sense. I immediately complained to the cashier but was told to come back next day for the fix. The next day afternoon I drove back and waited a long time outside with no service advisor. I went inside and found someone to complain. He sent a technician out and fixed my drawer in just a few seconds. It's something so simple but was completely ignored by their service technician. I don't feel happy for a second trip, wasting my time and my wife driving her car to pick me up too! There is no perk or compensation to make it up. I hope they have better service next time.

Buying experience was pleasant, no high pressure and no back-forth with the manager.

The representative Areana was very friendly and understood my Cars needs. I am new to the area and she made it very Pleasant . I totally recommend AutoNation in Fremont for all your Honda needs.

Was welcomed the moment I drove up to service center and asked how my day was and was happy to assist me great service

Came in for service with an appointment. Very crowded but they stayed organized and got me checked in. Expected to be there 2 hours but after 1.5 hours, I was done!

Well informed salesman. Showed me how to used everything in the SUV. The process to purchase the SUV was not as long as I thought it would be.

Jessica has such a sweet spirit! She’s the kind of person that we need in the front when it comes to business relationships!

Great service. They gave me all of the information that I needed and did everything to get me into my new car.

It was good.

Uninformed sales manager and salesman that approved my deal, signed off and waited an hour for finance then I was told not true in finance because vehicle too old for financing. Had to pick another vehicle quick without driving it after being there too long already without eating and already night time. Not happy with vehicle I did get as far as problems with condition Steering wheel noise and potentially the transmission. I went to Vegas the following day for a week so could not return vehicle within return window.

Alex Cordova was awesome. He made the process very simple and easy. 5 star to AutoNation. Best place for Car Shopping

Had to repair left side mirror, got an estimate from a service advisor on day 1. Parts are not available at the time. Estimated a X amount, including work hours. Scheduled another appointment few days later, to wait for the parts. Go to the service department. Service advisor isn't there. A new service advisor call parts department and inform me that the entire service would cost 2.5 times the X amount defined in the day 1. After negotiations, final amount was 2 times X. Be aware of this kind of situation, don't take it for granted the price they say in one day, the other day you can be very surprised, they didn't honor what was written, although by another service advisor, they're all same AutoNation Service Department.

Nice and smooth purchase of a new 19 Odyssey. Nothing to complain about

Arrived at 3:50pm to no waiting cars. Service writer was immediately available and was friendly and efficient.

Nice and smooth purchase process. Not like other dealers!

We were working with George Mendioro and we had been looking at a car for three months. We went back and forth, couldn't quite decide on a model or trim at first. Three months later, we decided on a model and moved up one trim level which opened up options for us. Despite the fact that we were back and forth and took this long to decide, the dealership still bent over backwards for my dad when he bought his car. There were no feelings of being pushed into a car. No sneaky price gouging. And even with the good deal we got, they still bent over backwards for us. Would definitely buy another Honda from them in the future. Keep in mind, there's a Honda dealership in my city less than 5 miles away. We drove 23 miles to go to Fremont Honda and buy from them - that should tell you something right there. Do yourself a favor, shop here first and save yourself the hassle.

Dean did a great job at going th extra mile to be understanding and work with my budget . I give him full credit for the sale. Thank you!

They can match or lower the price of other Honda dealers. They are so upfront in dealing without the run around. Salesperson and financial personnel are very accommodating and goes all the way to fully explain the details. Rate them 5 STARS

5 stars Great experience of my first car purchase. I worked with Ilya. He helped me from start to end for everything. Gave me best price for my new CRV. Provided detailed explanations on everything.

The sale person is not pushing to buy car that’s a good thing about it it’s not like other car dealer. Friendly and respectful thank you for your help for my car

avoid Salesman Ting Ku (Peter). he took our license and handed us to another salesman and went home and took our license with us. he did not return emails. called dealer and they could not find the license. visited in person and still no license. and after we went to DMV and spent 4 hrs in line they called after a week telling us they found the license

Professional staffs, many selections of honda units

Fair pricing and knowledgeable people

Alex and Ting were fantastic throughout the buying process. Ting found the vehicle that I was looking for and offered a competitive price. Alex served us through the test drive and explanation of vehicle features. Zack was great in the finance and paperwork stage. I give them all a ten for their efforts.

I was absolute happy with customer service and how easy process they made for my purchase. Kal was most helpful and wonderful person from the beginning at providing all the details on cars, help with purchase, communication through phone and email.

Wonderful experience & a very knowledgeable staff. Everyone welcomed me with warm smiles and professionalism across the board.

walked in with a budget and a out of the door price we worked out with the salesman. we then got transferred to the finance guy which is where the clever haggling began. they first started us off with a 8.0 % interest which i thought was normal because my dad had bankruptcy on his record... little did i know bankruptcy lasts 7 years on his record so it shouldn't have shown up. so we went into the finance department with a monthly payment of 250 and financing $9900. after dealing with the finance guy, our payment remained the same but the finance amount went up to $11,500 but kept the monthly payments the same and adding a maintenance package. we didn't want the maintenance package but he only increased our bill by $3. how did he do that? he lowered the interest and insisted that honda "buys down" the interest to help out the customer. so he lowered the interest from 8% to 3% to " help us out". I was blindsighted and realized he could've given us this interest rate since the beginning and lowered our bill without having to buy the maintenance package. He tacked on the maintenance package onto the principal bill and made it seem ok as we were going to pay the same price as we were receiving with the 8% interest. Very clever on their behalf. Beware. Do not think they are doing you a favor by "buying down" the interest. It is a way of upping your principal bill without realizing it.

AutoNation Honda repaired my faulty right front brake in a timely manner. They diagnosed that the squeaky sound from the wheel was caused by the worn out brake pad.

Service at a high level was fine but the cost was too expensive and it came to $800 which I didn't expect. It was bit more than that and I had to exclude oil change to reduce the cost. I was expecting I could get oil change as a complement but didn't. I am not sure I would go to the same dealer for my next service.

It’s funny how the General manager stated he would contact me after placing my review...... He never did!!!!!! When I think of AutoNation, I think of Stereo typical salesmen..... AutoNation is all talk!!!! Buyer beware.... Thank you to Sami and Jeanette for helping out.... pretty much they were the only ones that cared... The finance department and managment needs to be replaced.

Wonderful service, especially from the gentleman who showed me the cars, my choices, and options. Very friendly and easy going.

Ilya made it a great experience buying a new car! I highly recommend AutoNation Honda Fremont.

It was a good experience in general terms, they came initially with an excellent deal, but at the final stage of purchasing process as all of Dealers, not specific from this Dealer in particular, at Finance Department they offered other options with some add-on coverages sometimes not really needed such as extended warranty, paint treatments, etc. which try to incline the balance to their side going from excellent to a acceptable deal. Obviously at that point you’re tired and accept some of them, even though not all of them are really a basic need. Overall, sales and finance people were doing their job in a good way,which is to sell!

I bought a brand new car from autonation through a dealer name Naz , he provided us best deal and friendly environment to select my car . He didn't rush me or push me to to just get car without any satisfaction. I reccomend to buy car through him for real .

La visita fue muy satisfactoria

Thank you George and David for all the help!

My advisor Robert Gonzalez was very cooperative with me when I brought in my civic for repair. He was very patient with me and answered whatever questions I had about my car. I had a very good experience at Autonation Honda Fremont and would recommend this place to everyone.

Service takes so long ... they don’t even care if u have an appointment or not....

I like Honda because it run very good and last for long time

Gus was great!

My third oil change/tire rotation at AutoNation Honda Fremont. Nice, friendly folks at the service desk. A four-hour wait on an oil change is however, unacceptable - especially as I had the vehicle in at the earliest appointment time (7:00am). I was told the delay was due to the fact the garage had a acquire the proper oil filter from Hyundai. The Hyundai dealership is just a short walk around the corner. Maybe next oil change I’ll volunteer to pick the item up myself if it’ll knock a few hours off the wait time.

Awesome people, great service

Great Service and customer support.

Fast & excellent service

Very good customer service. Dayana helped me in suggesting some car service options and also provided discount for those services. I highly recommend this place for your service needs.

I recently brought Honda HRV from AutoNation Honda Fremont, We had a great car buying experience. George and finance department made sure we get a great deal. I strongly recommend them.

I went in for service without an appointment. The advisor took me nicely and went through everything professionally. I like the waiting environment at the service center, where we have coffee/tea, donuts, and wifi. I had my meeting via Internet done in one of the little cubby area while I was waiting for my car.

Service center is not to be trusted. Double talk and over charge. Extended warranty work. Be careful before you get involved. Something going on in side.

I dropped off my car at night to be serviced the next day for an oil change. They called me regarding other services that needed my attention regarding new brake pads. Yes, I know I need to get new brakes, the agent was very rude and pushy. I did ask how much the service was for front and back. He gave me the quotes. I asked how long each service would take. He gave me the information. He acted like he was doing me a favor talking to me about brakes. I don't have $800 laying around and need to figure out expenses, as well as when I can bring it back for servicing. Next time I get coupons and decide to use them, I will go to the one close to work. They are much more friendly than your location.

AutoNation Honda Fremont is amazing, not only did they assist me but they made sure that I left with a smile. I left with the exact car I was looking for. They made my time there worth every minute. From looking for my car to getting it all ready to go. Kent and Moe are not just sellers, but they treated me like a friend. I recommend going to AutoNation Honda Fremont!!

The Customer service. I felt like a customer who was valued and the service given was courteous, prompt and thorough of what Maintenance was needed on my car!

Battery and charging system checked Everything was In good shape

Friendly staff Helped me even without an appointment

I really had a great experience.

Great service, never felt pushed into buying things I didn't need and got honest advice. Kent was very friendly and helpful and checked in at several points of the process.

I had a really positive experience at AutoNation Honda. I have never previously received treatment this great (thanks to service advisor Michael Thomson). He does high quality work and genuinely cares about his customers.

I took my car in for some service. I assume they did good work. They do charge quite a bit for the simplist things! Also, when the car was ready I got a phone call from an unknown number. No message was left and the caller ID did not show that it was a call from the Honda dealership. Service representatives should never use an unknown phone number to make calls to customers. They should also always leave a message, otherwise customers will never know what is going on with their car.

pleasant and helpful; He helped me to find the car i like and explained all the functions.

Best car buying experience I've ever had! A shout out to Ali and Gus from the internet team! I got a great deal on a 2019 Pilot Elite with no haggling; just a killer first offer!

My Service Advisor (Mike) was very courteous. He explained about my vehicle's service need clearly and told me the estimate wait time so that I could decide if I should wait on premise or take a shuttle to go home. He also provide some recommendation and suggestion on upcoming maintenance needs.

Very happy with the purchase. George is very knowledgeable and was very helpful in choosing my new vehicle. Overall from sales, finance, and service I give 5 stars to it.

Came in on a Saturday morning, and despite being a little buy, I was serviced quickly. The facility was great, plenty of seating and coffee. Would come back again.

My appt time was at 0700 and when my husband came at 0645, there was 4 cars waiting ahead of him already (do they have appt..???). And not quite sure why it took 3 hrs for a change oil in my SUV cause he called me at 10am and he was just leaving at your service department. He was upset after knowing when he asked if my SUV was done, and yes it was and no one informed him. But overall, I’ll still give u all a thumbs up for keeping my SUV running and clean. I just hope next time it will not take 3 hrs. I scheduled it super early cause it was our 27th wedding anniversary that day and we planned to go Santa Cruz and leave at 0900. But we decided to stay around the area instead due to heavy traffic already.

i have my car maintenance service at this facility,& they are efficient

Sami, was the best, my wife loved him, enough said

The service was fast & service man is very accomodating.

I was looking at a RAV4 and the guy told me it was sold and then told me it was not sold and he made a mistake and I was not mad but then he did it 4 times after that. Then he was rude because I could not come in right away and he was not helpful at all. Totally lied about the car needing a new transmission when another guy told my mom it needed a new transmission. Just a hot mess and very rude and annoying

Very friendly staff, work hard to get what you want under all circumstances

I liked the service, as it was to the point and very quick. Peter Lin gave me a great deal on a car and helped me to get a good qoute on insurance. The whole process took a couple of hours, but mainly because of my lack of insurance.

Sent an email and told them what I wanted. Received email back in a short time with a picture and pricing for the car. Was able to negotiate over the phone and then made an appointment to go in and do paper work and pick up car.

Great service and was able to pick up my car within the time estimated

This is the worst dealership I've ever had to deal with. 1) I purchased a used vehicle and right from the get go when I test drove the vehicle I turn on the AC and notice that it was blowing hot air. 2) Dale which was the guy that was showing me the vehicle said that they would fix the AC at no extra charge, I trusted him and I went for it and proceeded with the purchase. 3) The next day I went back to sign paperwork and pick up the vehicle, I was now dealing with Moe Afschar from customer financial/ service manager. 4) Upon signing paperwork I confirm once again with Moe if the AC would be repaired and he said yes and gave me his word, so I trusted him and continue with signing of the paperwork. 5) A few days later I called/txt him on direct line, no anwser and left voice mail. Called/txt his main line, no anwser and left voice mail. Never once did he contact me...my fiance also contact him by phone/txt and no answer. 6) Eventually I got tired of waiting on Moe to return the call so I decide to take things upon myself and I took the vehicle to the service department, I met Dianna Romero and she helped me out. 7) Dianna told me that the vehicle would stay over night and I was provided with a car rental. She explained to me that the technicians would do a diagnostic and if it needed freon they would add some and run some test. And if that didn't work they would have to replace parts from the AC system. 8) The next day Dianna calls me and says that the vehicle is ready for pick up. she also explained that they added freon and tested the AC and it was blowing cold air. 9) I picked up the vehicle later that day and drove off happy knowing that the problem had finally been taken care of. about two days later I turn on the AC and once again blowing hot air. 10) I immediately contact Moe and once again no answer...I decided to take the vehicle once again. When I got there I talked to Dianna and she then said that I would have to pay $189 to get a diagnosed and if repairing was needed that, that would fall under my expense. 11) I was extremely upset that I was being charged for something that should have been fixed before the vehicle was ever put on the lot for sale. I text Moe and as usual no anwser. I walked in to the dealership and left a message with one of the employees there to have Moe call me. 12) Later that day I received a call from Mustafa the used car manager, he asked what had happened and I explained my situation, he said not to worry to bring the car and that I wouldn't get charged a single dime. 13) I took the vehicle that same day and Dianna helped me out. She said the vehicle would stay over night. And I asked if she would provide me with a rental and she straight up said that the rental was a one time courtesy from Honda and that I would have to pay out of pocket...I couldn't believe her level of customer service was beyond unsatisfactory. 14) I had to be picked up since Dianna refused to provide me with a rental, the next day she calls me and informs me that the vehicle would stay an extra night and that she would then provide me with a rental in which I had for about 4-5 days. 15) I also asked Dianna to please call me with updates or when vehicle was ready for pick up, well that never really happen just about once or twice in the beginning. I had to call her to get an update. 16) Most recent case was that a part called the wheelhouse molding came out flying when I was driving on the highway. I call/txt Moe...no anwser. Took like 3 calls later for me to be able to talk to him, he answered and I explained to him what had happen on the highway, he said to send a picture of the part and that he would forward it to Mustafa. 17) I've been calling both Moe and Mustafa for 2 days now and I leave voice mails but they don't return my calls. 18) Overall experience with AutoNation Honda of Fremont has been absolutely a joke, a horrible experience and careless of their customers. I hope management can take this into accountability and be able to fix all of the issues my vehicle has had in which by the way AutoNation claims they perform a 125 point inspection...I don't think that happen in this case. also I live in San Jose and for me to keep driving back and fourth and taking time off from work is killing me, gas and mileage is being wasted. 18) Overall experience with AutoNation Honda of Fremont has been absolutely a joke, a horrible experience and careless of their customers. I hope management can take this into accountability and be able to fix all of the issues my vehicle has had in which by the way AutoNation claims they perform a 125 point inspection...I don't think that happen in this case. also I live in San Jose and for me to keep driving back and fourth and taking time off from work is killing me, gas and mileage is being wasted.

Our experience with Fred Rad and Henry Helmandy at Fremont Honda was exceptional! They provided top notch customer service and we would not hesitate to recommend this location and these excellent professionals when you’re ready to make a car purchase.

Oil change

Both the salesman and the personal trainer were amazing! Fred gave me detailed lessons on how to use my car with all the bells and whistles!!

The team at Fremont Honda was very knowledgeable and easy to work with when I purchased my Accord Hybrid

Went in for service and tire replacement.. went for walk while car being checked out . Received call from Edward at dealership . Tire I wanted replaced under extended warranty. Told tire had to much wear for replace under warranty. Only have 30868 miles on car . So my 1st thought is I paid 23k for a car in 2014 that only had 30k limit on tires. Edward also said they need to replace 3 tires, excluding one I got this year a few months ago that replaced another tire that was unrepairable. . but including tire I had replaced last year.. SO basically Honda wanted to charge me approx. $600 for repair ,for 3 tires at a cost of approx.$100+ a tire that's only good for 30k miles. I felt that was a rip off. The mechanic that bought my car out asked ,how much was I being charged for repairs. I told him ,he said that's a good price .I couldn't get it done anywhere cheaper. But I do know some things about cars, I knew I could. Another thing that irks me is ,I live under 2 mi from Anderson Honda in Palo Alto ,but when I was dealing with sales agent and purchased extended warranty he failed to mention , I could only use it at auto nation in Fremont ,which is approx. 20 mi from where I live.. I would recommend the Anderson dealership if someone lived in my area.

Really appreciated that Ed matched service coupons from a nearby business.

My service advisor Edward Hardy who working at at Honda of Fremont. He gave me a good advise and nice service.

Excellent service, very fair prices, good selection, and again Excellent service.

Our Pilot is our 3rd Honda after our CRV and Accord. Thank you Alex. Great service, great people. Thanks again!

The overall experience was excellent! The staffs were very professional

fast, easy, and great selection, and as always friendly

Great Service. Dianna is so nice and helpful and very accomodating...

I have not purchased a new car for 22 years and AutoNation Honda Fremont was outstanding. Nadeem Fakiri, Sales Consultant, was extremely patient as I wandered through the lot and was very polite when I told him I couldn't decide and needed to go to other lots. When I finally decided on the Honda Insight later in the day, he worked with me to beat any other deal. Henry Helmandy, Customer Financial Service Manager, explained all the "extras" and worked with us to solidify our deal. Service Advisor Michael Thomson secured a rental vehicle for us as he did the extras we wanted. What started as a painful process turned out to be a great experience.

I was extremely disappointed with the service, as I have never had problems before. I made the appt with Rodney, but a different guy came out to help me instead. He included a tire rotation in my quote, after I told him I just wanted the oil change. He asked me whether I would be staying, and I told him yes. He said he would call me if he couldnt find me. I told him that the number he has for me is outdated and to use my newer one, but that I wasn’ t going anywhere anyway. 3 1/2 hours later, I had him paged, and he looked like he didn’t recognize me. Then he explained that he left a voicemail about an hour and a half ago. I thought he had deleted the non functional number when I told him I no longer have it, but thats the number he was calling. I just feel like he really wasn’t listening at all, and I was disappointed that I had to cancel other appts I had scheduled for that day. I should had have him paged earlier, buy what a waste of time.

Chose the oil change package with tire rotation, the introduction was professional and clear. It took about 1.5 hours for the maintenance, a recall fix and a complimentary car wash. Please keep up the good job. Thanks.

Fast and convenient while waiting

Stopped in for an emergency visit with no appointment for two headlights that went out at the same time. David Rotter was able to squeeze me into the busy Saturday schedule to fix them and get my oil changed due at the same time. Now, I’m safely back on the road and a very happy customer. Good job David!

Smooth and easy buying process. It’s always a difficult thing to go and buy a new car, but these guys made it so easy and it took no time at all. Thank you so much!!!

I've bought my last 2 Honda Accords here and have been pleased with the sales and services experiences I've received over the last 18 years. Purchase prices have been fair and sales folks are easy to work with. Service is always very professional at the front desk with great advisors, spacious waiting area, and coffee. It costs a little extra for all that compared to my independent mechanic, but I know they'll get it right and take care of any recall items.

Nelia Yates was easy to work with . Straight forward. My buying experience was so smooth and fast because of her.

Awesome service by Rodney I would highly recommend him.

Buy your Honda elsewhere, AutoNation Honda in Fremont has no time for customers or customer service. AutoNation must be doing well because they have no time to assist customers. I recently went there shopping for a minivan. The dealership was busy so we patiently waited for 15 mins before approaching a salesperson. I expressed my interest in Odyssey and requested info on the features of the different models. I was given a brochure and told to come back during a weekday. I can get the same info on Honda's website, the point of going in person is to experience the features. We left with the brochure and went across to Toyota to checkout the Sienna. A friend of mine had the same experience and they ended up buying a Toyota Sienna. We still haven't decided but if we go with the Odyssey we'll go to another Honda dealership in the Bay Area.

Need a car service and was able to get an appointment within the next few days!

Great customer service by service advisor - Lily Tran Carbis

I had a very good experience with Rodney and would highly recommend him. There was some issues after the service and he offered to take care of it again at our convenience. Very friendly and good to chat with.

Amazing! First time I was offered a complimentary car wash!

Really liked the attention I received at Autonation Honda in Fremont

Very friendly and knowledgeable sales team. Special thanks to Fred Rad, who not only take the time to answer all my questions, but also give me suggestions and helped me to choose the vehicle that fits me the best.

Edward Hardy, Service writer was very helpful and friendly. Kept me informed on the status during my wait time.

They are great from Naz in sales showing me all the cars to choose from to the service department Edward H.setting up my new car. I highly recommend buying your car here financing was also really easy not stressful with the great service I got from Hamid H.

Hooked it up!! If I didn’t like the price they would not say now but work with me ! Great ppl !

From the sales man to the finance department, they were not only helpful but courteous to me and my family. Great customer service from Sami and Kent, made the ease of looking and shopping for our Pilot a success that soon after was sold for another Honda vehicle on the same day, all with having 3 lol ones run around of course. Before getting to the Finance department, made our mind up on an Accord Sport. Strongly recommend them. Not many people keep their smile and are kid friendly as they were. Kids were kids and happy to be there even when we had to wait a bit longer due to foot traffic. Try taking a 8, 6 and 4 year old to a dealership and hoping the staff don't get upset or lose a smile, you'll see what I mean. Should of asked for free accessories though since got two vehicles at the end instead of one. Perhaps sun shades and car covers or mats for one vehicle but oh well....glad to have made our buy. Visit them and ask for them. Great people. Also helps when Kent is a Warrior and Niner fan. Lol

It's good place to do service and hangout, they also drop you off and pickup if required.

Diana Romero was professional and considerate of my time! Thank you!!

Awesome customer service from Robert at AutoNation Honda!

Excellent service , the way they are treating customers is wonderful

Great customer service and answered all my questions.

Brought my car here for repair. The tech guy forgot to install back my car engine's sensor, he did not final check my car before hand over to me. Therefore, all the engine lights and other light were on. I was so lucky to found this before drive the car home. But the repair adviser is fantastic. She alerts the tech guy to fix my car right away.

Visiting for regular car service for my Honda CRV. The service was done with quality & with timing manner. Michael was great in helping me with my questions.

excellent

Great buying experience at AutoNation Honda Fremont. Fred was very knowledgeable, patient and efficient. He went above and beyond to find us the vehicle we really wanted. Adrian in Financing was very thorough and explained everything in easy to understand terms.

This was my first experience with a Honda dealership. I must say the process was smooth. efficient and somewhat enjoyable. The personnel were extremely nice and helpful. The deal was extraordinary good. This was the best experience I have ever had buying a new car and I have bought many, many new cars.

I have cars of different makes. The Honda dealership if Fremont, CA, has by far the best customer service. I even have my "personal" service consultant. He is familiar with me and my car, and everything is expedited. Unfortunately Honda does not make performance cars (Si is front wheel drive), so as much as I like Honda, they just make "family cars". And I'm a retired guy, who wants to go fast (or at least looking like he's going fast).

Great customer service provided by Trevor Pereira! Thank you!

My issue is not with Trevor my service intaker or with the tint job Manny did which turned out really good despite a few small bubbles. My issue is the condition in which my Brand New 2018 Honda Accord Sport was returned to me. There are stains on my new upholstery which I was told would and it hasn’t and there was a small pool of water in the side door. Totally unacceptable and unprofessional, my upholstery needs to be cleaned or replaced, as I’m not settling for stained upholstery with my new car that’s only 2 weeks old. This makes me not want to have my car serviced where work appears to be mediocre, one more service and I’m done here, hopefully this one turns out right.

Good experience my work done way before time given to me. My service advisor very knowledgeable and explained everything.

Hi There, Reson for visit: AC fan was always on when the ignition key was on Honda AutoNation Fremont Issue : 1- Wrong diagnostic which cost me more 2- more than 2 times for fixing the issue and unnecessary I bought costly parts which was not needed at all Fremont AutoNation Honda did recently do a diagnostic for my car for "AC fan was always on when the ignition key was on"issue. After diagnostic ,they suggested me a replacement of "Dashboard Fuse Box" and it will cost around more than $1800 ( fuse box $600 ++ '38200-SNA-A32'+ $ 1200 labor ). Then I have asked other Honda Dealers (Steven Creek and San Leanadro) because I felt it is too costly. Honda Dealers (Steven Creek and San Leandro) told me total cost will be around $700 ($480 for fuse box +$ 228 labor cost) only. Due to the huge price difference, I have shown my car Honda-Steven-Creek, they believed the diagnostic of Honda-AutoNation and replaced the dashboard fuse box but it did not solve the issue so Honda-Steven-Creek did again diagnostic of the car. They found that the issue with AC Controller (Knob) and I have updated these details to Fremont AutoNation Honda . Fremont AutoNation Honda asked to me come and show the car show they can see if diagnostic was wrong . Once I reached to "Fremont AutoNation Honda" and they asked to first fix your car by installing new AC controller then they will do the check if their diagnostic was wrong. After multiple discussion, I lost the faith on "Fremont AutoNation Honda" so asked them how they are going to do the diagnostic after fixing the car by installing new AC controller. They said that once the car is fixed then they will put the old fuse-box and will check the still AC works as expected or not. Mr. Philip said that if a diagnosis was a problem then "Fremont AutoNation Honda" is going to pay me back all money (Fuse box price + all labor cost + diagnostic cost). After this , I asked "Steven Creek Honda" to install the AC controller, they did and AC started working as expected. Then I asked them to install old dashboard fuse-box and take out the new dashboard fuse-box so "Fremont AutoNation Honda" will not able to play the blame game and was not in a situation to believe "Fremont AutoNation Honda". Afterinstalling the old dashboard-fuse-box also AC works as expected without any issue which clearly dictates that the diagnostic was wrong . Then again I met with Mr. Philip/Joe and explained the details and shown the all receipts and service performed by "Steven Creek Honda" after all discussion they had paid to me only (diagnostic cost + labor cost done by Steven Creek). They are not ready to take new dashboard-fuse-box and return the amount for this. I shared all details to Joe/Philip but did not get any response back till now. Please help me and advice me accordingly. Regards, Manoj Honda Steven Creek did not take back the fuse-box. Inbox x Manoj Upadhyay Attachments Fri, Jun 29, 2:45 PM (12 days ago) to KohistaniJ Hi Joel, Thanks for helping me and I have got the labor/diagnostic amount but Honda Steven Creek did not take back the fuse-box. As discussed, I tried to return Dashboard Fuse box (38220-SNA-A32) to Honda Steven Creek but they are not taking the parts because it was electric part, it was used at least few days in car and it was not taken out (because I have to pay additional money for swapping the fuse box + restocking fee) immediately after they found that it did not solve problem . Please find the attached receipt for Dashboard Fuse box and please return receipt amount money to me. Please advise me accordingly and what are the options for me. Regards Manoj 4089301743 On Mon, Jun 25, 2018 at 11:06 AM Manoj wrote: Hi Joel , I tried so many attempts to reach but no luck . I am available on 4089301743 and today I talked with Philip . It seems that he is playing with words and messing me both side (with time and money) . Hard to believe Regards Manoj 4089301743 Sent from my iPhone On Jun 23, 2018, at 10:21 AM, wrote: Dear Manoj: My name is Joey Kohistani and I'm the General Manager of AutoNation Honda Fremont. I'd like to check in with you and ask how your experience with us has been so far. Our team is here to help, and I'd like to make sure you've had all your questions answered about the 2006 Honda Civic. I also would like to offer my personal assistance to help make sure you are treated right and to help you find the right vehicle for you. It's very important to me that we meet your expectations, so I'd like to hear about your experience - good or bad. Feel free to email me at KohistaniJ@AutoNation.com or call me directly at 510-445-5300. Sincerely, Joey Kohistani AutoNation Honda Fremont 880 Fwy @ Auto Mall Pkwy (head west 1/2 mile) 5780 Cushing Parkway Fremont, CA 94538 510-445-5300 KohistaniJ@AutoNation.com cust# 67443103 Ref: 188745-PRD01\CRMPRD,49176 Attachments area Manoj Upadhyay Mon, Jul 2, 9:04 PM (9 days ago) to KohistaniJ Hi Joel, I need your help on this matter and please advice me what are options I have . Regards Manoj 4089301743 Kohistani, Joey Mon, Jul 2, 9:18 PM (9 days ago) Me or Phil will get back to you on this soon. From: Manoj Upadhyay Sent: Monday, July 2, 2018 9:05 PM To: Kohistani, Joey 6:38 PM (2 hours ago) to Joey, Phil Hi Joel/Phil, Please advice me accordingly. Regards Manoj

Dealer would not rotate tires without me paying extra. This should be part of service

I was greeted immediately by Sami, I told him what I was looking for (Cr-V) and he asked in what color and which accessories. He quickly found the car whenever went for a test drive. One I made my decision and purchased the car he asked if unwanted tinted windows and immediately arranged for an appt the next day. That experience with the service dept and especially Ed Hardy also great. I look forward to dealing with their service dept as needed for regular maintenance.

I purchased a 2010 BMW X5 used from this dealership in March. I waited over three weeks for the vehicle to be delivered. Multiple calls only the salesman would call me back. Sales Manager "Simon Law" was horrible and a liar,I then had several warranty issues that I had repaired in my hometown at a AutoNation dealer to find out that this vehicle had not been put in the system. The local dealer tried to contact the dealership and did not receive any calls back. waited two weeks for any resolution without the car. I paid $1,400 to repair the windshield wipers that was a part of the "Safety Check " by the dealership. I have spoken with the dealership(if and when they return my calls)several times. The response is check is in the mail. Now I am waiting for my Title, no one answers the phone except for the receptionist. I have been very patient and have had horrible service with this dealership. No call backs, poor service, and very incompetent. I think my only option will be to file a complaint with California DMV and pursue this matter in court. DON"T BUY ANYTHING FROM THIS DEALER !

The salesman Kent was extremely rude and very pushy for my boyfriend and I to buy a car from him. 7-2-18 So Kent decided to take it upon himself to call my boyfriend and tell him that I need to rewrite my review because it was negative. He also threatened my boyfriend saying he knew where my boyfriend worked and was going to write a review about my boyfriend on his company page. I can’t believe a salesperson who is in pubic domain can’t stomach a negative review and threatens someone who writes a negative review about him and the service he provided.

If there is chance to give no stars I would give zero to this dealership,the sales manager John Mc Carth ( this is the name I heard from the staff there) he was very rude and just walked in when asked for accessories in the deal “if you want,you take it or otherwise leave” They have least respect for customers, after having waited for almost 5 hours,that is what we got from the employees there. They were afraid we would give them a bad feedback and didn't dare to make a deal. When the situation is escalated to his superior sales manager, ( Juan or Jose, these are the names being a superior sales manager he misguided me with) he supported their staff and rude behaviour and asked us not make a scene, and told us that this is a private dealership and behaved as though customer experience is nothing to them, Honda should be ashamed to have dealership with such branch and the work culture is pathetic, i don't recommend this dealer to anyone, they care least for customers and they are all a team of hypocrites If you have a dream to buy a car with great experience this is not the place. Losing customer's trust means nothing to them. The senior sales team has a very bad attitude, I already informed all my friends and neighbours not to enter this place if you care for a pleasant experience of buying a car. Fremont Honda - ** this attitude of your employees handling customers is going to bring great doom to your dealership** ** Better late than never- you need to work on teaching some discipline and good work ethics to your staff and customer experience means nothing to them

I would like to thank Rodney for assisting me when I came in for my car service. He was very friendly and vey professional.

Ok

The best place to service my Honda, they always find what is wrong, and they are honest about the time that the car will be there. My car stays in excellent condition.

Trevor my Service Advisor was awesome and very helpful.

I had a great service experience at Fremont Honda. My service advisor was Mike and he was extremely helpful. He let me know what services were required. My car was ready to be picked up in a couple of hours. Overall a positive experience.

Mike, the service manager, is outstanding. The facility is excellent and people are all friendly and helpful.

Good customer service and good deals, I have already told others that I am very happy with Honda Fremont and a friend want to go for Honda next time they buy a car..

Since I purchased my car from autonation Honda, I only go there to service my car. I know it may be more expensive but I know my car is being serviced properly. Also I have a wonderful service person who helps me, Rodney J. Is the best he is knowledgeable and professional.

the guy I deal with are top notch, he really takes care of me. I bring in both my honda's here when it needs to be serviced.they are the best specially Robert Gonzales. thankyou

Estoy muy molesto no con el vehículo �. Si no con el pésimo servicio de parte del personal el día 6/5/18 nos aprobaron el vehículo ok. Adquiría dos trabajos extra en lo cual esa es mi molestia al fin. De tanta llamadas que realize en varios parte al que volví a contactar el vendedor lo cual le pregunté si podría ayudarme a realizar esa cita para el servicio del carro . Lo cual el me dijo que no podía ayudarme que no era su tarea o departamento ok me facilitó el número del personal de servicio llame y le comenté del servicio que necesitaba y me dijeron que el vendedor tuvo que hacerme esa tal cita fue cuando me moleste tanto por perder tiempo en llamar hasta ahorita todavía no e podido realizar esa cita pero una persona me va ayudar sólo que tengo que volver a llamar el lunes. Mi � es desde principio si el vendedor � podría realizar esa cita no hubiera molestado por perder mi tiempo.

very good service, friendly and willing to help me find the right car.

Great experience!! Everyone was very helpful and patient and very acomidating.

DO NOT BUY A CAR HERE! On the night of (5/6/18) went in to purchase a specific car. Was told they had one in polished metallic (exact color i wanted too) so i went ahead with paperwork and signed everything. Get a call back the next day saying someone else put their name on it before me like what the fuck? You didn’t check before promising someone they’ll receive a car??? And then i was told that they’ll have another one coming in by June, and here we are damn near the END OF FUCKING JUNE and I FINALLY get a call from them only to tell me that i have to wait ANOTHER MONTH to receive my car. You guys are pathetic when it comes to sales and service. Called them multiple times to check up on the status of my car and all they they was either hung up on me or ignored my calls. Incompetent people working their specifically John and vinh. John McCarthy can go fuck himself. Prick ass white boy piece of shit.

I originally scheduled an appointment to get an oil change done and I had two concerns with the vehicle. 1st the side molding on the center counsel would constantly pop up because the clip was broke and the 2nd issue was that when braking the car would make a whining noise. The service advisor went out to my vehicle and noticed that my oil life was at 50% and advised me that it was too soon to get it done, Explained to me Hondas recommendations and required maintenance schedule. He also called a technician out to go on a ride along to hear the noise. The technician then clarified while on the drive that the noise was completely normal because the transmission is a CVT transmission and Honda opted for that so that there would be better fuel economy but the down side is you get that whining / whistling noise. The technician also noticed the side molding piece and asked me if I could wait 10-15 minutes and he would change it out right then and there. It was by far the fastest and most productive service appointment I have ever had.

I went to AutoNation Honda in Fremont a couple of weeks ago to lease a 2018 Honda Civic LX. It was my first time leasing a car and first time at a dealer. Didn't know what to expect but I had a good experience! Everything was smooth and great. I was not pressured in anything. Big S/O to Sal and Henry!

I have always thought buying a car was such a hassle that I didn't want to go through. Boy was I pleasantly surprised. They had such a large inventory of all models and colors . I picked the car I wanted, test drove it, and I was done.The staff was very accommodating, helpful and knowledgeable. Most importantly I'm loving my car.

Excellent service and staff. My service advisor David Rotter was great! He had me in and out quickly and even had my car washed. Highly recommended. Will definitely go back.

Staff is courteous and very friendly. I’m very pleased with their service. Would highly recommend them to my family and friends.

I've been a customer for over 30 years. Service excellent

Great service and great employees. Went in to look and walked out with a New Civic and a great deal. Highly recommend this dealership. They will work with you and be fair!

Hi All, Reson for visit : AC fan was always on when the ignition key was on Autonation Issue : 1- Wrong diagnostic 2- more than 2 times for fixing the issue Autonation Honda Fremont did recently did a diagnostic for my car for "AC fan was always on when the ignition key was on"issue. After diagnostic ,they suggested me a replacement of "Dashboard Fuse Box" and it will cost around more than $1800 ( fuse box $600 '38200-SNA-A32'+ $ 1200 labor ). Then I have asked other Honda Dealers (Steven Creek and San Leanadro) because I felt it is too costly. Honda Dealers (Steven Creek and San Leandro) told me total cost will be around $700 ($480 for fuse box +$ 228 labor cost) only. Due to huge price difference, I have shown my car Honda-Steven-Creek , they belived the diagnostic of Honda-Autonation and replaced the fust box but it did not solve the issue so Honda-Steven-Creek is again doing the car's diagnostic. I am going to share the same thing with Honda so they can take adequate action. Regards, Honda Civic 2006 LX Owner

Great Service except long car repair waiting time.

Service agent Rodney Juarez is always easy to deal with and takes care of my Honda needs. No hassle and straight forward.

On June 7th, I brought my 2018 Civic in to have a tire puncture repaired. The sales associate who assisted us was Michael Thomson! He was very personable and was very professional in answering all questions and concerns! The repair was done very quickly and efficiently as well! Very pleased with the overall service!

great location, i started searching for a vehicle while out of state. found the car i wanted; requested for a sales representative to contact me. within a couple hours i was contacted by George who was very professional and knowledgable on the entire process. we communicated via email and the whole process was fast and smooth. i asked for information and they delivered. when i finally made it back into town i went to the dealership and was amazed by the whole staff. from George himself to his manager. location is clean, and organized. HUGE selection of vehicles within its own area. also the hospitality was very genuine, i didn't feel as if it was all for show. i would definitely recommend any if not all of my friends and family to this exact location. job well done guys! loving my car and it wouldn't have been possible with out you ! yee !

Very happy with my visit. Facility could use a little attention, the waiting area was not stocked with any cups, it was mid morning so a cup of coffee would have been nice while waiting. Otherwise, no complaints.

The dealership was very busy so the process took longer than I prefer. However, the sales person and manager were excellent. There was no high pressure sales, I am very satisfied with the price I paid for my new car and with what the dealership gave me on my trade in.

The service tech and the payment department were very helpful.

With the help of my son, I had a lovely experienced buying a car after more than 25 years of driving my old car.

When I came in for service Lily took care of my right away.

I've always dealt directly with my service rep, Rodney Juarez, and he makes sure that everything is done to my satisfaction.

It was a painless experience, the waiting area was clean and comfortable, They programmed my fobs quicker than I thought.

Rodney always provides an excellent customer service experience.

Saturday was my first time bringing in my car to this Honda, and David Guerrero was EXTREMELY helpful. I had an appointment at 7am, and my car was done within a few hours. Definitely will be coming back because of David's help.

I came in because my TCS(Traction Control System) warning light couldn't be turned off by my regular mechanic, and I saw the IMA warning light come on for a moment. After 21/2 hours, the diagnosis came back that I needed a new hybrid battery and would cost $4,000. They also did a 12 point check and recommended doing the brakes and replacing the front 2 tires. Since I didn't know what a battery had to do with traction control, I asked them to do the brakes and 2 front tires only. I received my bill and included in the $1,100 receipt, was a diagnosis charge of $180. I was told about this charge at the beginning, but I thought since I did do some of the recommended repairs the diagnosis charge would be waved. Apparently not, since I didn't do the one they said was the real problem. Here's the real kicker. Since I picked up the car, all warning lights are off. Had they only replaced the hybrid battery, my TCS light would still be on. I went back the next day, and talked to Diana and when I mentioned the warning lights no longer were coming on, and that there an issue of $180, I should be reimbursed, she said I don't know about that, and she'd have to talk to Phil the Manager. I've driven the car over 100 miles, still no warning lights have come on. I've taken pictures of the dash as proof, if they require it. The repair was done last Friday, and I returned on Saturday. Hoping they make this right. Still waiting for a call.

Scheduling is easy and time slot is good for me. Service is very good too.

Robert was really great at helping me out with my car. Would definitely go back for service!

Ace Shaghasi was very helpful and quick! I came to this dealership very early, maybe ten minutes after they opened and Ace was very welcoming and nice! He went out of his way to make sure my Honda Accord received what it needed! I appreciate him and the service team. Duke was also very helpful and informative. I felt very comfortable leaving my car there for the service it needed! Again thank you Ace and the service team!

Edward was awesome and very informative. He made me feel very confident in my vehicle and I will be returning soon. Highly recommended.

I was very pleased with the service . Problem solved and the turn around time was very fast! My advisor Devron Gepalaga kept me updated And that’s great customer service!!!

It was the best car purchased experience that I had. It was pressure-free and intimidation free.

We recently leased our Honda Clarity Plug-in hybrid from this dealership. This is our second lease overall from Autonation, the previous being a Toyota Camry hybrid in 2015 (from one in Hayward, CA). Even compared to our earlier experience this autonation does not stand anywhere above poor rating. Our previous smooth experience was the only reason we decided to lease again this time from them. This is not happening again, it seems. We took the delivery in the evening and the very next day morning, it started displaying various system errors such as breaking system problem, 12V battery charging problem etc. I was dismayed by the fact that their service center asked me to drive the same car in for checkup, despite posing a huge life-threat. Further they took two days to figure out the issue was a faulty electronic control unit, that required replacement and would take 2-4 weeks. The sales management insisted I waited for weeks rather than entertaining any car replacement options. Given that car stayed with us only over a night and under 100 miles of total drive (odo ~15 pre-delivery), we do not see a reason not to replace the car. We are extremely annoyed by our experience. Not all Autonations are same, and this seems one bad of the lot.

The Sales Representative (Benny Echols) is very helpful, friendly, and not being pushy to customers and he even helped me with a good deal. I got 2018 Honda Accord Sport from him and this is my second Honda Accord Sport I bought from him. Besides that, the Sales Manager (Ali Hashemi) is very cooperative and come to greet and congratulate me for getting a new car with a good deal. I will recommend all customers to work with both of these people because they perform all work in professional manner.

Service advisor showed me greate service and was providing maximun comfort he can

Great customer service, my vehicle was done the time I was told. She explained everything very well, overall experience is excellent. Thank you

Vinh Nguyen really helpful.i recommend him for salesman

Everything was OK except since it was late they did not take the extended warranty to consideration when pricing and so it was not factored in when doing the final deal.

The way they served me was well. Their way of dealing with me was simply superb. Sharing their views was very appreaciable.

Very BAD EXPERIENCE !!! I went there to buy HONDA CIVIC. They showed couple of cars with different Colors and Models. We have selected model, they gave us quote and we confirmed it as well. They started paper work and ran credit check. We agreed on what they gave. At last moment they said that they can not sell car with the given price. It seems to me un-professional.

Staff is really friendly and knowledgeable, always a good experience when I go in.

they really pay attention to customer! Great service.

Although it took awhile for the car to be serviced, I experienced superb customer service from Trevor Pereira, the individual at the check in stand outside, and the lady who sat to the right of Trevor inside. Thank you. Good job.

Great customer service, friendly and helpful. Would recommend

All the person who helped me were great and helpful.

Use Costco Auto program if you have the membership to save time and money.

Great customer service. Ilya answered all our questions and made us feel like valued customers from the start

Great buying Experience went in and went out. Very easy.

Good & fast service for my first time oil change. I never had a oil change for less than an hour.

Jaimie Hou at Autonation Honda - Fremont helped us buying our new Honda. We contacted the dealership about our interest in the new Honda and we were contacted by her. She was very quick in responding through emails and texts to answer our queries. She knew the car very well, and explained us everything in detail during test drive and after test drive. During the buying process we didn't have to go through lengthy negotiations. Overall we were very happy with our experience.

Excellent customer service Due to timing provided ride to work

Excellent customer service!! All these guys are legit and not just sales men!

I’ve been to other Honda’s. The attention to detail that I received from Fremont by Honda was phenomenal

Don’t buy their VPP (extended warranty). Overpriced and it is not HondaCare. Also cancelled VPP and supposed to get refund in 6-8 weeks. It has been 9 weeks and counting. Only response to email was to tell me Finance department reorganized and my refund paperwork was submitted late.

This was the fastest & easiest car purchase I have ever made.. Staff is very efficient & helpful. We were done in 3 1/2 hours, got a great price too!

I don’t really like going to dealerships when buying a vehicle due to the pressure tactics sales agents use. Surprisingly at this dealership, we were able to reach a deal within 30 minutes of being there. The manager and sales agent were nice and friendly. They even gave us free accessories as incentives. If I buy a Honda again in the future, I will definitely go back to this dealership. The only downside was that we had to wait about an hour for the Finance dept to finalize the purchase. They were busy at that time and Finance was short handed which I totally understood. Once everything was cleared, another associate showed us in detail how to operate the vehicle. Totally satisfied with this dealership

Service and sales were great. Sales men and finance went over and beyond to get me my car. The employs were fairly nice.

We had a very positive experience buying our cars here.

We drove from Hollister to this dealership because the one in Morgan Hill wouldn’t work with us and didn’t seem like he cared if we bought a car. Coming into this dealership they have way more cars and many more people on staff that were all very willing to help us. We had Tamin who helped us trade in our truck and sell us the new car and Henry helped us in finance. They were both very kind and made it so it wasn’t stressful. We will definitely go back.

I was very pleased with my sales experience at AutoNation Honda. From the moment Sammy met me and gave me a test drive of the Ridgeline, to the meeting with the very helpful, efficient and respectful finance manager, it was a great experience. And, I am very happy about the deal I got on my fabulous new Ridgeline!

Salesman was good. Just not satisfied with the interior. Not very clean. It smell like the previous owner owned a dog. All the tires had only 22 PSI. Both wipers blade was no good. Couldn’t see well on the way home.