This is for the service department, specifically for Rodney & Trevor who have gone above and beyond with their customer service. Trevor helped me when my driver's seat broke, then broke again and then broke a 3rd time. He made sure everything was under warranty, ordered parts and kept me updated on what was going on. Rodney has come out on his lunch to assist me when there was no one else available to help me. He also had me in and out after my battery died and had to be replaced. Both have provided me with excellent customer service! Thank you

The Honda we were interested in purchasing was on site. Fred assisted us, we test drove, and purchased the vehicle. When a scratch was found, it was fixed and we were given an accessory for our trouble. Everything was timely and handled professionally.

Edward Hardy was very helpful, communicative and thorough. I really appreciated the overall checkup on my car as well.

Have taken my car here since getting it in 2017. No complaints. Very transparent process be it for buying or servicing the car. Keep it up. Shout out to Jamie, Areana and all other who make the process a breeze

Excelente servicio.

Very happy with my experience with AutoNation Honda Fremont, Mo helped us pick out the right car at the right price. Even when the bank gave us a bit of a run around, Honda was patient and helpful. Couldn't have asked for a better experience. We'd definitely head over there again and we'll be telling our friends about the great crew they have there.

I was in the dealership for alternator replacement, and this reminds me the extremely bad experience I had 3 years ago I should have listened to the AAA towing guy, don't go to this dealer for service, I was quoted for more than $1,000 (before tax) for the parts and labor from a service adviser , let me know if anyone wants to know the name I have to called back and tell her the average cost for Honda dealer with genuine Honda parts is around $700 since my van is already towed and I don't have time to tow it again, we settled for a little bit over $800 for alternator replacement and this is after HUGE discount in my opinion, the service department of this dealership is very dishonest and not trustworthy.they will charge you outrageous labor cost for a job enough said, I learned my lesson and will not come back to this dealership last but not the least, for such an expensive service, I was declined shuttle service to go to work ( less than 5 miles) because no shuttle service after 3 PM, I have to arrange my Uber when the service is completed, I requested the shuttle service but it won't come until 1 hour later, I then arranged the Uber again

Areana helped Me With My Service on my New 2018 Honda Accord She Is So Helpful And Knowledgeable When It Comes To Customer Care I explained to her that I was In a Rush And She Made Sure to Get me Out and On the Road In a Matter Of Minutes She Is amazing and Actually cares About the Customers Needs You can tell She takes her position Seriously and Goes above and Beyond to Meet expectations I Highly recommend You ask For Areana in Service !!!!!

They provided Good customer service

I will not ever purchase from this dealership based on the service I received from Noah Gardizy. Basically handed me the keys and that was it. Nothing. Did not offer test drive, didn't ask if I was interested in another vehicle. Nothing

Amazing customer service. Scheduled an oil change appointment for my car and everything went smooth and easy. Edward was a huge help.

Manager was disrespectful

This was a very fast an efficient process. Eli was particularly kind, helpful, and patient. I would recommend this dealership to anyone.

Had to go in for an oil change and Michael Thompson was very friendly and professional. Great customer service!!

I was unimpressed with the customer service from the Internet Sales Manager, Ali Hashemi. He appeared unprofessional, stand off, unwilling to negotiate the price of the car. He intended to use a package scam and attempted to overprice the car of a above basic Civic model along with a foolery reason for a high interest rate.. He began to raise his voice aggressively which I found unnecessary. Needless to say, I would prefer buyers to do business with Honda Hayward. Those people are willing to provide more better customer service.

To be frank, these guys are a bunch of liars and crooks. Here is my experience with this 'great' branch of Honda. I called them recently asking for a quote on a car that I was interested in purchasing (It was a Honda Insight if you must know). I mentioned to them that I had a price point that I had agreed to at another dealership and asked them to beat it. Although initially the sales person said they couldn't beat it (keeping his name private since he's not the offender), he called me back and had his manager on the line as well. The manager said word for word that he could beat the price and to come in to purchase the car the same day. His name was JR which was probably initials / abbreviation for someone. I was very clear and told him to not waste my time if he couldn't beat it, to just say no. The manager (JR) and salesperson said that they could indeed beat it, to come in, and we'll have a deal with no hassle. After spending 40 minutes driving down to the dealership, I check out the car and it's what I want. When I get to the 'negotiating table', immediately someone named Mustafa chats with me and tries to get me to lease the car. I explained to him that I was not interested in leasing the car but in purchasing it. In response he says "But what if I can't beat your price?" I look around in confusion to the sales person and to my friend who was accompanying me that day, and replied "I don't understand, I'm only here because the salesperson and manager agreed to the price". This is when the salesperson jumped in and mentioned that JR agreed to the price. I could tell Mustafa was flustered since no one told him of the arrangement. He walks back to the back office and I see a lot of talking / discussions, then he comes back with a sheet of paper with a breakdown. I look at the price...and it's $1,000 over the price I asked them to beat. Over the phone they mentioned they could do $500 less than the price I stated, so this was $1,500 over what I wanted to pay. I was not amused and neither was my friend. After some back and forth, we agree to the price I wanted to beat plus weather mats included. He goes back, more discussion, and comes out withe same price. Immediately I ask the salesperson why this was happening since he is a really good person to work with. He says that a different manager was handling my sale now, and that it was a no. Mustafa chimes in and says that he's losing money on the price I stated (which we all know is a lie). We're furious as hell. Since this was an incredible waste of my time as well as my friend's, we request to talk to the manager. Boy...this manager, he was one of the most unprofessional people I have met. We go to his office and he's making sandwiches on his desk. He has bread, deli meat, and a jar of pickles. Although he can see the heated discussion taking place outside, he takes his sweet time to walk out to us, wipes his hand on his pants, and sticks out his hand to introduce himself to us. "Hi I'm Jon, what seems to be the problem". I explain to him the issue about pricing. It's like it just went thru on ear and out the other. He immediately blames the salesperson "He must have misunderstood what you said, no promises were made. ". We tell him to not blame the sales person, and he gets super defensive. "I'm not blaming anyone, but you guys are making a scene at my store and if you don't want to do business, you can leave". Not only does he deflect the blame to the salesperson, he tries to turn it on us. He tries to shake our hand, but my friend and I were fed up. We just left. I don't shake hands with cheats. In the end I went to another branch I originally mentioned and bought the car with no shady dealings or hair pulling negotiations. I'll share the dealer in DM if anyone needs / wants to know.

Very friendly and helpful😉

My advisor Ed Hardy was very helpful and made my windshield replacement possible. He arranged everything for me.

Great pricing and customer care!

Very poor customer servuce

Sales and services really tricky. I have had a really bad experience and they still looking for solutions, they asked me to go back several times.

Very pricey. Asked if there were any coupons and he said go check online. Checked online found a 15% off. The advisor said he was aware of that and will help me. During billing he made it as if it’s a big favor and said to make me happy he has given a discount which was only 5%. Then had to show him the coupon again. If people aren’t paying attention they will make sure they rip you off. I have noticed South Bay and Andersen Honda do the same service for much cheaper. Never going back again to this place.

Amazing experience! We called AutoNation Honda Fremont looking for a specific vehicle, and they delivered! Mickey found exactly the car we were looking for and sold it to us at a great price. Will definitely be coming back for our next vehicle!

Great pricing, Easy and quick process. Very personal customer care.

Excellent service.

Amazing experience! We called AutoNation Honda Fremont looking for a specific vehicle, and they delivered! Mickey found exactly the car we were looking for and sold it to us at a great price. Will definitely be coming back for our next vehicle!

Got my Honda CRV last weekend. I met with our salesman, Farhad Ahmed, who is very productive and nice to us. And our finial manager (I forgot this name) is very efficient too. Very reasonable price and very transparent buying experience. I got our car within around 2 hours. Will definitely recommend to other people.

It was my first time at this Honda location in Fremont to have my car serviced. I arrived for my appointment early morning, and as soon as the center was open, I was immediately greeted by Robert Gonzales. He was very attentive to my car needs, helpful and accommodating. I did not expect much, worked for a Honda dealership myself, but he made sure I did not get anything I was not asking for. He will be my service advisor at this service center.

We recently purchased a new car from AutoNation Honda Fremont and were pleased with our experience there. Gus and the folks there were professional and pleasant. If more dealerships are like them, I'd say, the whole industry would turn for the better. Anyways, we appreciate the recent experience and thought to let people know!

Very professional service. Everything was very quick. No nonsense. Best price I was able to get among several dealerships around sound and east bay. Ali Hashemi and Fred and Kent were very helpful. I have been leasing Honda's from Fremont Honda for many years now. Ali is the best.

I would not be coming back to AutoNation Honda Fremont to repair my vehicle. I had a valve cover gasket replaced for my 2003 CRV. After driving the vehicle for two days, I though I look under the hood to see if there is no oil leak. I found out that my screws for my air filter housing was loose and one was missing. One of the hexnut for valve cover was lose. Then I checked around my engine and saw oil leaks leaking out of my valve cover gasket. It is leaking at the back passenger side. It seems not enough sealant was applied. I went back to the service and instead of redoing the repair, they would like spend another $$$ for parts and labor. I would not be coming back for service and lost their trust.

Great experience - best price in the area and very efficient process!

We only intended to begin searching for a new car but ended up buying the same day. Overall we had a good experience with AutoNation to purchase our Hybrid Accord and appreciated everyone's help from sales to service.

Very professional and good experience with new car shopping.

Service here is subpar. It's like pulling teeth to get any answers and if you do get the answer it's a vague one. It's hard to trust what you are being told here simply because you get different responses from the staff. I personally feel like I am being given false information. I have done my research prior to coming here and on a few occasions the information I am given is not what several other Honda locations have given me. That leaves me with an uneasy feeling.

Buying experience was pleasant, no high pressure and no back-forth with the manager.

Excellent service I like that

I bought my new Clarity in Honda Steven Creek San Jose, but I have it serviced in Honda Fremont closer to my home. It's my first 5000-mile service. Customer Service was great with detailed explanation and also 4 recalls on software update. I picked up my car after closing, but found that the compartment drawer was improperly installed: it dropped like a hard rock with loud noise, way too loud and annoying for anyone with common sense. I immediately complained to the cashier but was told to come back next day for the fix. The next day afternoon I drove back and waited a long time outside with no service advisor. I went inside and found someone to complain. He sent a technician out and fixed my drawer in just a few seconds. It's something so simple but was completely ignored by their service technician. I don't feel happy for a second trip, wasting my time and my wife driving her car to pick me up too! There is no perk or compensation to make it up. I hope they have better service next time.

Kent, was awesome he worked so hard on getting us the car that we wanted at the price point we were looking for. They really did us a solid and we will definitely be coming back to AutoNation Honda in Fremont even though it's over an hour and half drive. Thank you for our new Honda Accord Touring 2.0 we love it

Buying experience was pleasant, no high pressure and no back-forth with the manager.

The representative was very friendly and understood my Cars needs. I am new to the area and she made it very Pleasant . I totally recommend AutoNation in Fremont for all your Honda needs.

Had given my car for service and received my car back with a scuff on the front and rear bumper , since the service manager was not present Trevor ( service advisor) mentioned he would leave a note to his manager Phil and that he would surely return the call. After waiting for a week I still have not received any call. Am trying to reach them on phone but there is no positive response.

Great Dealer, Excellent Competitive Pricing, Fabulous Value

The representative Areana was very friendly and understood my Cars needs. I am new to the area and she made it very Pleasant . I totally recommend AutoNation in Fremont for all your Honda needs.

Was welcomed the moment I drove up to service center and asked how my day was and was happy to assist me great service

I've been going to dealerships for the last 30 years. And the service I received from Rodney the service writer and Kevin the parts professional we're by far the best dealer experience I've ever had. I will absolutely return when needing service for my Honda. Thanks guys!

AVOID this place by all means! They SCAM you to pay for extra services you have NOT consent to. This place is FRAUD. Service Manager REFUSE to talk to you to resolve your issue. He would simply IGNORE you regardless how many times you try to reach out.

AutoNation Honda Fremont is the place to go for your car maintenance and repair. Ask for Lily Tran, she'll help you and give you a better discount.

Came in for service with an appointment. Very crowded but they stayed organized and got me checked in. Expected to be there 2 hours but after 1.5 hours, I was done!

Well informed salesman. Showed me how to used everything in the SUV. The process to purchase the SUV was not as long as I thought it would be.

Jessica has such a sweet spirit! She’s the kind of person that we need in the front when it comes to business relationships!

Very quick service and friendly staff

Thanks Kent Branner for your help. Your knowledge, attitude and initiative makes our buying experience great. Hello AutoNation Honda Fremont, I am back the second time around.

Free Multi Point Inspection wirh mailer coupon.

Best service.

Great service. They gave me all of the information that I needed and did everything to get me into my new car.

It was good.

Uninformed sales manager and salesman that approved my deal, signed off and waited an hour for finance then I was told not true in finance because vehicle too old for financing. Had to pick another vehicle quick without driving it after being there too long already without eating and already night time. Not happy with vehicle I did get as far as problems with condition Steering wheel noise and potentially the transmission. I went to Vegas the following day for a week so could not return vehicle within return window.

Excellent sale service compared to other Honda dealers. The saleman Fred was beyond our expectations. He was very patient with us and answered every single questions we had with details. We would definitely recommend our friends to AutoNation Honda in Fremont.

Alex Cordova was awesome. He made the process very simple and easy. 5 star to AutoNation. Best place for Car Shopping

Exelent service

Had to repair left side mirror, got an estimate from a service advisor on day 1. Parts are not available at the time. Estimated a X amount, including work hours. Scheduled another appointment few days later, to wait for the parts. Go to the service department. Service advisor isn't there. A new service advisor call parts department and inform me that the entire service would cost 2.5 times the X amount defined in the day 1. After negotiations, final amount was 2 times X. Be aware of this kind of situation, don't take it for granted the price they say in one day, the other day you can be very surprised, they didn't honor what was written, although by another service advisor, they're all same AutoNation Service Department.

Nice place. No pressure purchase experience.

Nice and smooth purchase of a new 19 Odyssey. Nothing to complain about

Arrived at 3:50pm to no waiting cars. Service writer was immediately available and was friendly and efficient.

Nice and smooth purchase process. Not like other dealers!

Great Service

Everyone was very friendly and accommodating. Finance took a little longer than expected but they handled everything well in the end.

Gus (in Internet Sales) was fantastic to work with. Straight-forward and trustworthy, my new car purchase went very smoothly.

We were working with George Mendioro and we had been looking at a car for three months. We went back and forth, couldn't quite decide on a model or trim at first. Three months later, we decided on a model and moved up one trim level which opened up options for us. Despite the fact that we were back and forth and took this long to decide, the dealership still bent over backwards for my dad when he bought his car. There were no feelings of being pushed into a car. No sneaky price gouging. And even with the good deal we got, they still bent over backwards for us. Would definitely buy another Honda from them in the future. Keep in mind, there's a Honda dealership in my city less than 5 miles away. We drove 23 miles to go to Fremont Honda and buy from them - that should tell you something right there. Do yourself a favor, shop here first and save yourself the hassle.

My experience with Dianna Romero was excellent she got me in and out for a A1 service within an hour.

I often visit Autonation Honda,Fremont for my car servicing. They have excellent staff who take good care of your car and you. They track the performance of the car and provide insights on near future changes to be performed on the car parts/fluids. Price is reasonable and they provide assurity of service.

Dean did a great job at going th extra mile to be understanding and work with my budget . I give him full credit for the sale. Thank you!

They can match or lower the price of other Honda dealers. They are so upfront in dealing without the run around. Salesperson and financial personnel are very accommodating and goes all the way to fully explain the details. Rate them 5 STARS

Great experience of my first car purchase. I worked with Ilya. He helped me from start to end for everything. Gave me best price for my new CRV. Provided detailed explanations on everything.

Jaimie was an absolute sweet heart she helped me find my first car and I LOVE it she was so intentive on helping me find the car I want, she gave me a large amount of options to choose from and I’m a picky person but she didn’t mind was there for about 4 hours and she maintained that same attitude and personality 100% recommend others to request her she’s the best and sure knows how to keep a conversation. THANK YOU JAIMIE!!

5 stars Great experience of my first car purchase. I worked with Ilya. He helped me from start to end for everything. Gave me best price for my new CRV. Provided detailed explanations on everything.

no really had a good experience very unsatisfied costumer service from the service advisor that i was dealing with . major attitude i felt it very uncomfortable and the same time upset he was not at all a person people skill not having patience and at the same very defensive when i asking question regarding my vehicle problem .he send me to the finacial dept becuse he said i did not have a service contract that for some rwason did not came up on the system .not really helpful in that matter. i went to finacial det next door and they assured me i have service contrat but i told that i did not wantedt deal with him so they assigned me another person. this is the 1st time a bring the car for any issues but i wasn't happy with the costumer service that this person was projecting to the honda company. is not gone be a good impression and who knows how many others .don't know because i was hispanic he was acting like that but i also felt kind of discriminated because he is white. my friends let me tell you we are all the same when the time comes to live this earth. i leave it with that thought.

The sale person is not pushing to buy car that’s a good thing about it it’s not like other car dealer. Friendly and respectful thank you for your help for my car

avoid Salesman Ting Ku (Peter). he took our license and handed us to another salesman and went home and took our license with us. he did not return emails. called dealer and they could not find the license. visited in person and still no license. and after we went to DMV and spent 4 hrs in line they called after a week telling us they found the license

Not Satisfied with service and representatives.

Professional staffs, many selections of honda units

Fair pricing and knowledgeable people

Alex and Ting were fantastic throughout the buying process. Ting found the vehicle that I was looking for and offered a competitive price. Alex served us through the test drive and explanation of vehicle features. Zack was great in the finance and paperwork stage. I give them all a ten for their efforts.

I was absolute happy with customer service and how easy process they made for my purchase. Kal was most helpful and wonderful person from the beginning at providing all the details on cars, help with purchase, communication through phone and email.

Wonderful experience & a very knowledgeable staff. Everyone welcomed me with warm smiles and professionalism across the board.

I had a great experience in getting my 2018 Honda Accord Touring, not only do they sell good reliable cars at Autonation Honda Fremont, but they offer great customer service, everyone is very welcoming and professional and will always do whatever it takes to take care of you, I would highly recommend shopping here.

walked in with a budget and a out of the door price we worked out with the salesman. we then got transferred to the finance guy which is where the clever haggling began. they first started us off with a 8.0 % interest which i thought was normal because my dad had bankruptcy on his record... little did i know bankruptcy lasts 7 years on his record so it shouldn't have shown up. so we went into the finance department with a monthly payment of 250 and financing $9900. after dealing with the finance guy, our payment remained the same but the finance amount went up to $11,500 but kept the monthly payments the same and adding a maintenance package. we didn't want the maintenance package but he only increased our bill by $3. how did he do that? he lowered the interest and insisted that honda "buys down" the interest to help out the customer. so he lowered the interest from 8% to 3% to " help us out". I was blindsighted and realized he could've given us this interest rate since the beginning and lowered our bill without having to buy the maintenance package. He tacked on the maintenance package onto the principal bill and made it seem ok as we were going to pay the same price as we were receiving with the 8% interest. Very clever on their behalf. Beware. Do not think they are doing you a favor by "buying down" the interest. It is a way of upping your principal bill without realizing it.

I would recommend my friends and family to go “AUTO NATION HONDA FREMONT” and to see Najim. He is very professional. He allowed me to take my time with the test drive and answered all my questions. A good experience overall.

AutoNation Honda repaired my faulty right front brake in a timely manner.

AutoNation Honda repaired my faulty right front brake in a timely manner. They diagnosed that the squeaky sound from the wheel was caused by the worn out brake pad.

Service at a high level was fine but the cost was too expensive and it came to $800 which I didn't expect. It was bit more than that and I had to exclude oil change to reduce the cost. I was expecting I could get oil change as a complement but didn't. I am not sure I would go to the same dealer for my next service.

It’s funny how the General manager stated he would contact me after placing my review...... He never did!!!!!! When I think of AutoNation, I think of Stereo typical salesmen..... AutoNation is all talk!!!! Buyer beware.... Thank you to Sami and Jeanette for helping out.... pretty much they were the only ones that cared... The finance department and managment needs to be replaced.

Here for the 2018 Odyssey power sliding door recall. I leave the van here for about 4 hours and it was completed. My service advisor is helpful and friendly.

This is a very good place for servicing. Edward, the service adviser, was very nice. He also explained me what are the services needed in 100k miles of a car. There is a separate place to work on desk (wifi was very good). The place is slightly cheaper too in comparison to the those in other Honda dealers like Milipitas, sunnyvale..

Wonderful service, especially from the gentleman who showed me the cars, my choices, and options. Very friendly and easy going.

Very friendly service people in Honda Fremont. Mike helped me with the car service. He explained me in details and no any hidden charges. My service including a recall was completed lass than 1 hour. Very efficient. When I picked up my car, Mike also gave some honest recommendation for what to do on the next service. Thank you for your great service.

Excellent service!!

Ilya made it a great experience buying a new car! I highly recommend AutoNation Honda Fremont.

It was a good experience in general terms, they came initially with an excellent deal, but at the final stage of purchasing process as all of Dealers, not specific from this Dealer in particular, at Finance Department they offered other options with some add-on coverages sometimes not really needed such as extended warranty, paint treatments, etc. which try to incline the balance to their side going from excellent to a acceptable deal. Obviously at that point you’re tired and accept some of them, even though not all of them are really a basic need. Overall, sales and finance people were doing their job in a good way,which is to sell!

todo el personal es muy amable en especial el vendedor que me atendió A mi su nombre es Tyler muy profesional me explico con claridad todo lo que necesitaba me hizo cotización de precio le dije lo que podia pagar y me ayudo mucho que solo iba a buscar información y salí de ahí manejando mi honda Accord 2018 muy agradecida regresaría ahí y lo recomiendo 100%

The employees here are amazing! They are up bright and early with a smile on their faces to help out to the best of their ability. Dianna helped me out during this visit and explained everything to make sure I understood exactly what was going on. Dianna’s customer service is nothing but perfect! First visit at this location and definitely not my last!

Great Customer Service, knowledgeable and helpful staff.

I bought a brand new car from autonation through a dealer name Naz , he provided us best deal and friendly environment to select my car . He didn't rush me or push me to to just get car without any satisfaction. I reccomend to buy car through him for real

I bought a brand new car from autonation through a dealer name Naz , he provided us best deal and friendly environment to select my car . He didn't rush me or push me to to just get car without any satisfaction. I reccomend to buy car through him for real .

Very professional and friendly.

I know it might be just this service advisor, but not others. Basically all I can feel is “rude”. (I know. typing so much clearly shows I'm a narrow mind person. I just feel really dispointed and I got lots of spare time to do this today.) I went there because the tire pressure light is on. then 1 hour later I was called and told "3 new tires" need to be replaced and she told me the price for "3 new tires". after checking the price of costco, I decided to do the tire placement at autonation to save some time. 3 hours later I was told I can pick up the car. Then the best part came... After I paid and left. I noticed only front two tires are new, the third one is still old. Then I went back to asked the advisor. She checked the receipt and seems like find the problem. then she modified the receipt with a pen changing "3 new tires" to "2 new tires" . At that moment I felt a little dispointed and told her this isn't right.(I'm not a person like to yell and I'm pretty sure my tone volumn can only be 40~50 decibel). Then she directly said, "what you want me to do , change back all your old tires u?!!" Of course I don't want this. I told her I just felt this isn't right. shouldn't there be at lest some refund？ Because I was clearly told 3 new tires will be replaced but now only there were only 2. I never wanted to repair a tire because I know there might be more troubles. Then she went to ask some one else. Later she came back and let the mechanic told me, because the third new tire can cause imbalance. so the mechanic only repair it. I said I can understand this. I don't have the issue with how mechanic deal with this, but shouldn't anyone inform me this before? Then I was lead to front desk for a refund. The advisor told me there would be refund and directly leave, "yes with no explanation about the new cost"... I was confused then, the refund is from which to which??? should she have some explanation??? Then frond desk lady asked her back and explaned to me. Obvious she think nothing wrong with herself. so from beginning to the end, not even one "sorry" were said. and claimed I was the one told her I don't want 4 new tires. Come on!!! what happens is she never mentioned 4 new tires about the balance issue. I was only told 3 tires price. the only time "4 new tires" is mentioned is because I want to check the price of "4 new tires" to compare it with costco price. Then it becomes "I don't want 4 new tires so I'm the person causing this issue". Actually I know this kind of mistake can happen, but should't I deserve one "sorry"? I promise from beginning to the end, I never yell and said even one bad word..

La visita fue muy satisfactoria

Had the worst experience with salesman Peter (Ting) Lin last night. We had emails exchange about a Honda Insight then I decided to come in to discuss the pricing with him. He was already very unenthusiastic from the beginning. During the discussion, the price was out of my range and he did suggest a honda civic. So I asked for a price breakdown for comparison and he ROLLED his eyes at me!? He gave a big sigh then reluctantly stood up to get the print out. From that moment I know I will not buy from him. Before I left, I asked if I can keep the paper with pricing info on it. He said no he will email me. (No email received so far). As soon as I stood up and turned to leave, he tore down those papers loudly! So much attitude. How can a person like this work in sale? Very rude and unprofessional. I’m not coming back

Great car maintenance service!

Thank you George and David for all the help!

My advisor Robert Gonzalez was very cooperative with me when I brought in my civic for repair. He was very patient with me and answered whatever questions I had about my car. I had a very good experience at Autonation Honda Fremont and would recommend this place to everyone.

I had nothing but Great Customer service every time I bring my vehicle in for Service. They are all friendly and understanding. They explain everything very well and do not try to add any extra and unneeded repair cost just to make money.

Absolutely great service. David was very helpful and courteous. David has great communication skills and treats customers in a caring manner.

All the employees here are extremely friendly and helpful. My service advisor is Rodney and he's the best!

Great experience and exceptional customer service. Definitely recommend.

Service takes so long ... they don’t even care if u have an appointment or not....

I like Honda because it run very good and last for long time

Very helpful and quick process. Vinny, the saleman was so helpful and knowledgeable. I was in and out with my new Honda Accord in 30 minutes. Strongly recommended!

Thank you Lily! I appreciate your help to discover problems on my Odyssey and fix them under warranty.

Gus was great!

Polite and honest. I wasn't charged a penny more than I should have been.

The sales Guy was pretty nice on acting his job he is not bother you until you need help, full knowledge of selling products, price were not bad, I really recommend ....you want Honda , go there.

Never buying a car from here again. It had to be repair 5 times and they were all different problems

Really quick and easy experience. The service advisor was well spoken and easy to work with. Did not force anything upon us about a service or anything of that nature. Frank is the man to see there.

My third oil change/tire rotation at AutoNation Honda Fremont. Nice, friendly folks at the service desk. A four-hour wait on an oil change is however, unacceptable - especially as I had the vehicle in at the earliest appointment time (7:00am). I was told the delay was due to the fact the garage had a acquire the proper oil filter from Hyundai. The Hyundai dealership is just a short walk around the corner. Maybe next oil change I’ll volunteer to pick the item up myself if it’ll knock a few hours off the wait time.

Awesome people, great service

I had a very timely and excellent service, The Service rep Dianna Romero was very helpful in answering all my questions.

Great Service and customer support.

Fast & excellent service

Very good customer service. Dayana helped me in suggesting some car service options and also provided discount for those services. I highly recommend this place for your service needs.

Mike, my Service Advisor, is an awesome person . . .always seeking to deliver the most in my service experience . . . he delivers every time.

I recently brought Honda HRV from AutoNation Honda Fremont, We had a great car buying experience. George and finance department made sure we get a great deal. I strongly recommend them.

I went in for service without an appointment. The advisor took me nicely and went through everything professionally. I like the waiting environment at the service center, where we have coffee/tea, donuts, and wifi. I had my meeting via Internet done in one of the little cubby area while I was waiting for my car.

On 6/15/2018, we purchased a car from "AutoNation Honda Fremont", 5780 Cushing Parkway,Fremont, CA 94538. We paid the dealer the DMV fees: $97 for "Vehicle License Fee" and $197 for "Registration/Transfer/Titling Fee". The sales manager, Omar Nabizada, agreed that once he receives documents from DMV, he will hold them and call us to pickup at a dealership address. I have the manager's handwriting as a proof. However, the dealer and the sales manager never call us for months. So we started to make phone call and write email to the dealer in Sept. In particular, we have been trying to contact Omar Nabizada every day since Oct 15. Mr. Nabizada fails to give me the title and registration. He even refuses to provide any information about these DMV documents, except saying "I am waiting for a replying on my dmv lady". I cannot drive the car I purchased from this dealer, since they do not give me the formal title and registration from DMV for 4 months. Dear Owner of "AutoNation Honda Fremont", when you can give me the car title and car registration?

A place for my car to be taken care of, I am satisfied of the service. The promise of the time to pick up my car was accurate. Mike Thompson was my service rep, this is my second time he took care of my car, supposedly 3rd but he was off the day i came. He knows exactly what is needed to my car, even i already have the idea. Overall Big Thanks to Auto Honda Service in Fremont, Big Thanks to you Mike!

Timely service

Service center is not to be trusted. Double talk and over charge. Extended warranty work. Be careful before you get involved. Something going on in side.

I dropped off my car at night to be serviced the next day for an oil change. They called me regarding other services that needed my attention regarding new brake pads. Yes, I know I need to get new brakes, the agent was very rude and pushy. I did ask how much the service was for front and back. He gave me the quotes. I asked how long each service would take. He gave me the information. He acted like he was doing me a favor talking to me about brakes. I don't have $800 laying around and need to figure out expenses, as well as when I can bring it back for servicing. Next time I get coupons and decide to use them, I will go to the one close to work. They are much more friendly than your location.

Had a great experience. Everyone here was friendly even the people that weren’t selling me a car. Anyone I happened to be near would great me and chat a bit. Very clean and comfortable dealership with excellent customer service and a nice atmosphere. The sales people are not very pushy or aggressive they don’t talk to you like your an idiot like some dealers. They treat you with respect and kindness. Great place to be when making such a big and important purchase.

My service rep Edward is great and always helpful. Thank you Ed for taking care every time

I had excellent service from Mike Thomson who understood the problems I had with my Honda. After it was fixed, he explained exactly what was done and the related cost. Thank you, Mike, great job!

First time there, how can you rotate the tires and not check the tire pressure?

Service is excellent. Good the best deal in Bay Area.

To begin, Marissa who answers phones was very helpful and pleasant to speak with! I was originally going to the San Carlos location but didn’t, based on the service I got over the phone. Frank was very nice and friendly! I appreciated him answering my questions about my car, got me the best deal for my services and even got my car washed before I left! My car was even ready for pick up sooner then the expected wait time. Overall, this location is the best! Ask for Frank, he won’t dissapoint! :)

AutoNation Honda Fremont is amazing, not only did they assist me but they made sure that I left with a smile. I left with the exact car I was looking for. They made my time there worth every minute. From looking for my car to getting it all ready to go. Kent and Moe are not just sellers, but they treated me like a friend. I recommend going to AutoNation Honda Fremont!!

Great experience buying my first car. The associate, Vinh and manager, Mr. Hashemi worked with me a lot to get the price that met my expectations. My family always goes to the Fremont Honda dealership because everyone there are friendly and are super knowledgeable. Thanks again, Mr. Vinh!

The Customer service. I felt like a customer who was valued and the service given was courteous, prompt and thorough of what Maintenance was needed on my car!

Efficient service department. No complaints.

Michael Thomson is very professional. He is willing to listen, and he is great at explaining everything. Great service.

Vary bad customer service bye manager, he was so rude to his customers... post a car price on window 23k plus for accord when we wants to buy he tell the no the actual price is 31k plus , when we show him widow price the was rude to us n tell to go buy somewhere else

Battery and charging system checked Everything was In good shape

highly overpriced compared to other honda dealers. break fluid change cost me 160$. Also without asking to me, they added 2$ for pink charity in invoice and charged. Such a looters.

车子二月份撞报废了，到现在还没有把我买保养的钱退给我，骗买了四千多的保养，去了好几次要求退钱，里面工作人员和管理人员只要你说是去退保养的钱都对你太多180度转弯，放你在那等一个多小时都没人理你，以后不会再买车子保养了，希望看到的朋友也别给忽悠了，望知道的朋友帮忙一下怎样可以拿会我的钱🙏

8very good care of my car in every way thank you

Friendly staff Helped me even without an appointment

I really had a great experience.

Honest advice, never felt pushed to buy things I didn't need and great follow-up throughout the process. Kent was very helpful!

Went for an oil change and asked if they normally top up the windshield wiper fluid and they said yes and it was topped off with water. I wish they left it empty.

Great service, never felt pushed into buying things I didn't need and got honest advice. Kent was very friendly and helpful and checked in at several points of the process.

Outstanding and professional service by my sales person, Ilya. I would recommend him to anybody. The only reason I don't give it five stars is IMO, there is no reason why it should take over three hours to purchase a vehicle when the price is already agreed upon. The finance manager was slow getting paperwork done.

Extremely helpful and friendly service

Excellent customer service provided by Jessica.

I had a really positive experience at AutoNation Honda. I have never previously received treatment this great, thanks to service advisor Michael Thomson. He does high quality work and genuinely cares about his customers.

I had a really positive experience at AutoNation Honda. I have never previously received treatment this great (thanks to service advisor Michael Thomson). He does high quality work and genuinely cares about his customers.

I took my car in for some service. I assume they did good work. They do charge quite a bit for the simplist things! Also, when the car was ready I got a phone call from an unknown number. No message was left and the caller ID did not show that it was a call from the Honda dealership. Service representatives should never use an unknown phone number to make calls to customers. They should also always leave a message, otherwise customers will never know what is going on with their car.

I went to get an electric car. Made fun and told me to get a nissan leaf.

Misleading!! Misleading!!! Carefully when dealing !!! Dealer installed option: Paint protection film = $800??? Misleading!!!!!!

pleasant and helpful; He helped me to find the car i like and explained all the functions.

Great experience, pretty comfortable and easy .

Awesome service

We recently bought Honda Clarity and the finance manager (Henry Helmandy) made the whole experience very pleasant. In my opinion, this is pretty rare in car purchase. I will definitely refer him to my friends. We are supposed to get the add-ons done to the car in the next few weeks. As I go thru the process, I will come back and share my experience.

Superb early Tuesday and Wednesday morning teams, led by Ms. Lily Tran Carbis! It was an excellent service from my car's regular maintenance through car wash. Thank you, Fremont Auto Nation Honda!

Best car buying experience I've ever had! A shout out to Ali and Gus from the internet team! I got a great deal on a 2019 Pilot Elite with no haggling; just a killer first offer!

My Service Advisor (Mike) was very courteous. He explained about my vehicle's service need clearly and told me the estimate wait time so that I could decide if I should wait on premise or take a shuttle to go home. He also provide some recommendation and suggestion on upcoming maintenance needs.

Excellent service!!

Great service and price

Very happy with the purchase. George is very knowledgeable and was very helpful in choosing my new vehicle. Overall from sales, finance, and service I give 5 stars to it.

Came in on a Saturday morning, and despite being a little buy, I was serviced quickly. The facility was great, plenty of seating and coffee. Would come back again.

My appt time was at 0700 and when my husband came at 0645, there was 4 cars waiting ahead of him already (do they have appt..???). And not quite sure why it took 3 hrs for a change oil in my SUV cause he called me at 10am and he was just leaving at your service department. He was upset after knowing when he asked if my SUV was done, and yes it was and no one informed him. But overall, I’ll still give u all a thumbs up for keeping my SUV running and clean. I just hope next time it will not take 3 hrs. I scheduled it super early cause it was our 27th wedding anniversary that day and we planned to go Santa Cruz and leave at 0900. But we decided to stay around the area instead due to heavy traffic already.

i have my car maintenance service at this facility,& they are efficient

Sami, was the best, my wife loved him, enough said

The service was fast & service man is very accomodating.

I was looking at a RAV4 and the guy told me it was sold and then told me it was not sold and he made a mistake and I was not mad but then he did it 4 times after that. Then he was rude because I could not come in right away and he was not helpful at all. Totally lied about the car needing a new transmission when another guy told my mom it needed a new transmission. Just a hot mess and very rude and annoying

Very friendly staff, work hard to get what you want under all circumstances

I liked the service, as it was to the point and very quick. Peter Lin gave me a great deal on a car and helped me to get a good qoute on insurance. The whole process took a couple of hours, but mainly because of my lack of insurance.

Sent an email and told them what I wanted. Received email back in a short time with a picture and pricing for the car. Was able to negotiate over the phone and then made an appointment to go in and do paper work and pick up car.

Great service and was able to pick up my car within the time estimated

This is the worst dealership I've ever had to deal with. 1) I purchased a used vehicle and right from the get go when I test drove the vehicle I turn on the AC and notice that it was blowing hot air. 2) Dale which was the guy that was showing me the vehicle said that they would fix the AC at no extra charge, I trusted him and I went for it and proceeded with the purchase. 3) The next day I went back to sign paperwork and pick up the vehicle, I was now dealing with Moe Afschar from customer financial/ service manager. 4) Upon signing paperwork I confirm once again with Moe if the AC would be repaired and he said yes and gave me his word, so I trusted him and continue with signing of the paperwork. 5) A few days later I called/txt him on direct line, no anwser and left voice mail. Called/txt his main line, no anwser and left voice mail. Never once did he contact me...my fiance also contact him by phone/txt and no answer. 6) Eventually I got tired of waiting on Moe to return the call so I decide to take things upon myself and I took the vehicle to the service department, I met Dianna Romero and she helped me out. 7) Dianna told me that the vehicle would stay over night and I was provided with a car rental. She explained to me that the technicians would do a diagnostic and if it needed freon they would add some and run some test. And if that didn't work they would have to replace parts from the AC system. 8) The next day Dianna calls me and says that the vehicle is ready for pick up. she also explained that they added freon and tested the AC and it was blowing cold air. 9) I picked up the vehicle later that day and drove off happy knowing that the problem had finally been taken care of. about two days later I turn on the AC and once again blowing hot air. 10) I immediately contact Moe and once again no answer...I decided to take the vehicle once again. When I got there I talked to Dianna and she then said that I would have to pay $189 to get a diagnosed and if repairing was needed that, that would fall under my expense. 11) I was extremely upset that I was being charged for something that should have been fixed before the vehicle was ever put on the lot for sale. I text Moe and as usual no anwser. I walked in to the dealership and left a message with one of the employees there to have Moe call me. 12) Later that day I received a call from Mustafa the used car manager, he asked what had happened and I explained my situation, he said not to worry to bring the car and that I wouldn't get charged a single dime. 13) I took the vehicle that same day and Dianna helped me out. She said the vehicle would stay over night. And I asked if she would provide me with a rental and she straight up said that the rental was a one time courtesy from Honda and that I would have to pay out of pocket...I couldn't believe her level of customer service was beyond unsatisfactory. 14) I had to be picked up since Dianna refused to provide me with a rental, the next day she calls me and informs me that the vehicle would stay an extra night and that she would then provide me with a rental in which I had for about 4-5 days. 15) I also asked Dianna to please call me with updates or when vehicle was ready for pick up, well that never really happen just about once or twice in the beginning. I had to call her to get an update. 16) Most recent case was that a part called the wheelhouse molding came out flying when I was driving on the highway. I call/txt Moe...no anwser. Took like 3 calls later for me to be able to talk to him, he answered and I explained to him what had happen on the highway, he said to send a picture of the part and that he would forward it to Mustafa. 17) I've been calling both Moe and Mustafa for 2 days now and I leave voice mails but they don't return my calls. 18) Overall experience with AutoNation Honda of Fremont has been absolutely a joke, a horrible experience and careless of their customers. I hope management can take this into accountability and be able to fix all of the issues my vehicle has had in which by the way AutoNation claims they perform a 125 point inspection...I don't think that happen in this case. also I live in San Jose and for me to keep driving back and fourth and taking time off from work is killing me, gas and mileage is being wasted. 18) Overall experience with AutoNation Honda of Fremont has been absolutely a joke, a horrible experience and careless of their customers. I hope management can take this into accountability and be able to fix all of the issues my vehicle has had in which by the way AutoNation claims they perform a 125 point inspection...I don't think that happen in this case. also I live in San Jose and for me to keep driving back and fourth and taking time off from work is killing me, gas and mileage is being wasted.

Our experience with Fred Rad and Henry Helmandy at Fremont Honda was exceptional! They provided top notch customer service and we would not hesitate to recommend this location and these excellent professionals when you’re ready to make a car purchase.

Oil change

Both the salesman and the personal trainer were amazing! Fred gave me detailed lessons on how to use my car with all the bells and whistles!!

The team at Fremont Honda was very knowledgeable and easy to work with when I purchased my Accord Hybrid

Went in for service and tire replacement.. went for walk while car being checked out . Received call from Edward at dealership . Tire I wanted replaced under extended warranty. Told tire had to much wear for replace under warranty. Only have 30868 miles on car . So my 1st thought is I paid 23k for a car in 2014 that only had 30k limit on tires. Edward also said they need to replace 3 tires, excluding one I got this year a few months ago that replaced another tire that was unrepairable. . but including tire I had replaced last year.. SO basically Honda wanted to charge me approx. $600 for repair ,for 3 tires at a cost of approx.$100+ a tire that's only good for 30k miles. I felt that was a rip off. The mechanic that bought my car out asked ,how much was I being charged for repairs. I told him ,he said that's a good price .I couldn't get it done anywhere cheaper. But I do know some things about cars, I knew I could. Another thing that irks me is ,I live under 2 mi from Anderson Honda in Palo Alto ,but when I was dealing with sales agent and purchased extended warranty he failed to mention , I could only use it at auto nation in Fremont ,which is approx. 20 mi from where I live.. I would recommend the Anderson dealership if someone lived in my area.

Really appreciated that Ed matched service coupons from a nearby business.

My service advisor Edward Hardy who working at at Honda of Fremont. He gave me a good advise and nice service.

Excellent service, very fair prices, good selection, and again Excellent service.

Our Pilot is our 3rd Honda after our CRV and Accord. Thank you Alex. Great service, great people. Thanks again!

The overall experience was excellent! The staffs were very professional

fast, easy, and great selection, and as always friendly

Great Service. Dianna is so nice and helpful and very accomodating...

I have not purchased a new car for 22 years and AutoNation Honda Fremont was outstanding. Nadeem Fakiri, Sales Consultant, was extremely patient as I wandered through the lot and was very polite when I told him I couldn't decide and needed to go to other lots. When I finally decided on the Honda Insight later in the day, he worked with me to beat any other deal. Henry Helmandy, Customer Financial Service Manager, explained all the "extras" and worked with us to solidify our deal. Service Advisor Michael Thomson secured a rental vehicle for us as he did the extras we wanted. What started as a painful process turned out to be a great experience.

I was extremely disappointed with the service, as I have never had problems before. I made the appt with Rodney, but a different guy came out to help me instead. He included a tire rotation in my quote, after I told him I just wanted the oil change. He asked me whether I would be staying, and I told him yes. He said he would call me if he couldnt find me. I told him that the number he has for me is outdated and to use my newer one, but that I wasn’ t going anywhere anyway. 3 1/2 hours later, I had him paged, and he looked like he didn’t recognize me. Then he explained that he left a voicemail about an hour and a half ago. I thought he had deleted the non functional number when I told him I no longer have it, but thats the number he was calling. I just feel like he really wasn’t listening at all, and I was disappointed that I had to cancel other appts I had scheduled for that day. I should had have him paged earlier, buy what a waste of time.

Chose the oil change package with tire rotation, the introduction was professional and clear. It took about 1.5 hours for the maintenance, a recall fix and a complimentary car wash. Please keep up the good job. Thanks.

Fast and convenient while waiting

Stopped in for an emergency visit with no appointment for two headlights that went out at the same time. David Rotter was able to squeeze me into the busy Saturday schedule to fix them and get my oil changed due at the same time. Now, I’m safely back on the road and a very happy customer. Good job David!

Smooth and easy buying process. It’s always a difficult thing to go and buy a new car, but these guys made it so easy and it took no time at all. Thank you so much!!!

I've bought my last 2 Honda Accords here and have been pleased with the sales and services experiences I've received over the last 18 years. Purchase prices have been fair and sales folks are easy to work with. Service is always very professional at the front desk with great advisors, spacious waiting area, and coffee. It costs a little extra for all that compared to my independent mechanic, but I know they'll get it right and take care of any recall items.

Nelia Yates was easy to work with . Straight forward. My buying experience was so smooth and fast because of her.

Awesome service by Rodney I would highly recommend him.

Buy your Honda elsewhere, AutoNation Honda in Fremont has no time for customers or customer service. AutoNation must be doing well because they have no time to assist customers. I recently went there shopping for a minivan. The dealership was busy so we patiently waited for 15 mins before approaching a salesperson. I expressed my interest in Odyssey and requested info on the features of the different models. I was given a brochure and told to come back during a weekday. I can get the same info on Honda's website, the point of going in person is to experience the features. We left with the brochure and went across to Toyota to checkout the Sienna. A friend of mine had the same experience and they ended up buying a Toyota Sienna. We still haven't decided but if we go with the Odyssey we'll go to another Honda dealership in the Bay Area.

Need a car service and was able to get an appointment within the next few days!

Great customer service by service advisor - Lily Tran Carbis

I had a very good experience with Rodney and would highly recommend him. There was some issues after the service and he offered to take care of it again at our convenience. Very friendly and good to chat with.

Amazing! First time I was offered a complimentary car wash!

Really liked the attention I received at Autonation Honda in Fremont

Very friendly and knowledgeable sales team. Special thanks to Fred Rad, who not only take the time to answer all my questions, but also give me suggestions and helped me to choose the vehicle that fits me the best.

Edward Hardy, Service writer was very helpful and friendly. Kept me informed on the status during my wait time.

They are great from Naz in sales showing me all the cars to choose from to the service department Edward H.setting up my new car. I highly recommend buying your car here financing was also really easy not stressful with the great service I got from Hamid H.

Hooked it up!! If I didn’t like the price they would not say now but work with me ! Great ppl !

From the sales man to the finance department, they were not only helpful but courteous to me and my family. Great customer service from Sami and Kent, made the ease of looking and shopping for our Pilot a success that soon after was sold for another Honda vehicle on the same day, all with having 3 lol ones run around of course. Before getting to the Finance department, made our mind up on an Accord Sport. Strongly recommend them. Not many people keep their smile and are kid friendly as they were. Kids were kids and happy to be there even when we had to wait a bit longer due to foot traffic. Try taking a 8, 6 and 4 year old to a dealership and hoping the staff don't get upset or lose a smile, you'll see what I mean. Should of asked for free accessories though since got two vehicles at the end instead of one. Perhaps sun shades and car covers or mats for one vehicle but oh well....glad to have made our buy. Visit them and ask for them. Great people. Also helps when Kent is a Warrior and Niner fan. Lol

It's good place to do service and hangout, they also drop you off and pickup if required.

Diana Romero was professional and considerate of my time! Thank you!!

Awesome customer service from Robert at AutoNation Honda!

Excellent service , the way they are treating customers is wonderful

Great customer service and answered all my questions.

Brought my car here for repair. The tech guy forgot to install back my car engine's sensor, he did not final check my car before hand over to me. Therefore, all the engine lights and other light were on. I was so lucky to found this before drive the car home. But the repair adviser is fantastic. She alerts the tech guy to fix my car right away.

Visiting for regular car service for my Honda CRV. The service was done with quality & with timing manner. Michael was great in helping me with my questions.

excellent

Great buying experience at AutoNation Honda Fremont. Fred was very knowledgeable, patient and efficient. He went above and beyond to find us the vehicle we really wanted. Adrian in Financing was very thorough and explained everything in easy to understand terms.

This was my first experience with a Honda dealership. I must say the process was smooth. efficient and somewhat enjoyable. The personnel were extremely nice and helpful. The deal was extraordinary good. This was the best experience I have ever had buying a new car and I have bought many, many new cars.

I have cars of different makes. The Honda dealership if Fremont, CA, has by far the best customer service. I even have my "personal" service consultant. He is familiar with me and my car, and everything is expedited. Unfortunately Honda does not make performance cars (Si is front wheel drive), so as much as I like Honda, they just make "family cars". And I'm a retired guy, who wants to go fast (or at least looking like he's going fast).

Great customer service provided by Trevor Pereira! Thank you!

My issue is not with Trevor my service intaker or with the tint job Manny did which turned out really good despite a few small bubbles. My issue is the condition in which my Brand New 2018 Honda Accord Sport was returned to me. There are stains on my new upholstery which I was told would and it hasn’t and there was a small pool of water in the side door. Totally unacceptable and unprofessional, my upholstery needs to be cleaned or replaced, as I’m not settling for stained upholstery with my new car that’s only 2 weeks old. This makes me not want to have my car serviced where work appears to be mediocre, one more service and I’m done here, hopefully this one turns out right.

Good experience my work done way before time given to me. My service advisor very knowledgeable and explained everything.

Hi There, Reson for visit: AC fan was always on when the ignition key was on Honda AutoNation Fremont Issue : 1- Wrong diagnostic which cost me more 2- more than 2 times for fixing the issue and unnecessary I bought costly parts which was not needed at all Fremont AutoNation Honda did recently do a diagnostic for my car for "AC fan was always on when the ignition key was on"issue. After diagnostic ,they suggested me a replacement of "Dashboard Fuse Box" and it will cost around more than $1800 ( fuse box $600 ++ '38200-SNA-A32'+ $ 1200 labor ). Then I have asked other Honda Dealers (Steven Creek and San Leanadro) because I felt it is too costly. Honda Dealers (Steven Creek and San Leandro) told me total cost will be around $700 ($480 for fuse box +$ 228 labor cost) only. Due to the huge price difference, I have shown my car Honda-Steven-Creek, they believed the diagnostic of Honda-AutoNation and replaced the dashboard fuse box but it did not solve the issue so Honda-Steven-Creek did again diagnostic of the car. They found that the issue with AC Controller (Knob) and I have updated these details to Fremont AutoNation Honda . Fremont AutoNation Honda asked to me come and show the car show they can see if diagnostic was wrong . Once I reached to "Fremont AutoNation Honda" and they asked to first fix your car by installing new AC controller then they will do the check if their diagnostic was wrong. After multiple discussion, I lost the faith on "Fremont AutoNation Honda" so asked them how they are going to do the diagnostic after fixing the car by installing new AC controller. They said that once the car is fixed then they will put the old fuse-box and will check the still AC works as expected or not. Mr. Philip said that if a diagnosis was a problem then "Fremont AutoNation Honda" is going to pay me back all money (Fuse box price + all labor cost + diagnostic cost). After this , I asked "Steven Creek Honda" to install the AC controller, they did and AC started working as expected. Then I asked them to install old dashboard fuse-box and take out the new dashboard fuse-box so "Fremont AutoNation Honda" will not able to play the blame game and was not in a situation to believe "Fremont AutoNation Honda". Afterinstalling the old dashboard-fuse-box also AC works as expected without any issue which clearly dictates that the diagnostic was wrong . Then again I met with Mr. Philip/Joe and explained the details and shown the all receipts and service performed by "Steven Creek Honda" after all discussion they had paid to me only (diagnostic cost + labor cost done by Steven Creek). They are not ready to take new dashboard-fuse-box and return the amount for this. I shared all details to Joe/Philip but did not get any response back till now. Please help me and advice me accordingly. Regards, Manoj Honda Steven Creek did not take back the fuse-box. Inbox x Manoj Upadhyay Attachments Fri, Jun 29, 2:45 PM (12 days ago) to KohistaniJ Hi Joel, Thanks for helping me and I have got the labor/diagnostic amount but Honda Steven Creek did not take back the fuse-box. As discussed, I tried to return Dashboard Fuse box (38220-SNA-A32) to Honda Steven Creek but they are not taking the parts because it was electric part, it was used at least few days in car and it was not taken out (because I have to pay additional money for swapping the fuse box + restocking fee) immediately after they found that it did not solve problem . Please find the attached receipt for Dashboard Fuse box and please return receipt amount money to me. Please advise me accordingly and what are the options for me. Regards Manoj 4089301743 On Mon, Jun 25, 2018 at 11:06 AM Manoj wrote: Hi Joel , I tried so many attempts to reach but no luck . I am available on 4089301743 and today I talked with Philip . It seems that he is playing with words and messing me both side (with time and money) . Hard to believe Regards Manoj 4089301743 Sent from my iPhone On Jun 23, 2018, at 10:21 AM, wrote: Dear Manoj: My name is Joey Kohistani and I'm the General Manager of AutoNation Honda Fremont. I'd like to check in with you and ask how your experience with us has been so far. Our team is here to help, and I'd like to make sure you've had all your questions answered about the 2006 Honda Civic. I also would like to offer my personal assistance to help make sure you are treated right and to help you find the right vehicle for you. It's very important to me that we meet your expectations, so I'd like to hear about your experience - good or bad. Feel free to email me at KohistaniJ@AutoNation.com or call me directly at 510-445-5300. Sincerely, Joey Kohistani AutoNation Honda Fremont 880 Fwy @ Auto Mall Pkwy (head west 1/2 mile) 5780 Cushing Parkway Fremont, CA 94538 510-445-5300 KohistaniJ@AutoNation.com cust# 67443103 Ref: 188745-PRD01\CRMPRD,49176 Attachments area Manoj Upadhyay Mon, Jul 2, 9:04 PM (9 days ago) to KohistaniJ Hi Joel, I need your help on this matter and please advice me what are options I have . Regards Manoj 4089301743 Kohistani, Joey Mon, Jul 2, 9:18 PM (9 days ago) Me or Phil will get back to you on this soon. From: Manoj Upadhyay Sent: Monday, July 2, 2018 9:05 PM To: Kohistani, Joey 6:38 PM (2 hours ago) to Joey, Phil Hi Joel/Phil, Please advice me accordingly. Regards Manoj

Dealer would not rotate tires without me paying extra. This should be part of service

I was greeted immediately by Sami, I told him what I was looking for (Cr-V) and he asked in what color and which accessories. He quickly found the car whenever went for a test drive. One I made my decision and purchased the car he asked if unwanted tinted windows and immediately arranged for an appt the next day. That experience with the service dept and especially Ed Hardy also great. I look forward to dealing with their service dept as needed for regular maintenance.

I purchased a 2010 BMW X5 used from this dealership in March. I waited over three weeks for the vehicle to be delivered. Multiple calls only the salesman would call me back. Sales Manager "Simon Law" was horrible and a liar,I then had several warranty issues that I had repaired in my hometown at a AutoNation dealer to find out that this vehicle had not been put in the system. The local dealer tried to contact the dealership and did not receive any calls back. waited two weeks for any resolution without the car. I paid $1,400 to repair the windshield wipers that was a part of the "Safety Check " by the dealership. I have spoken with the dealership(if and when they return my calls)several times. The response is check is in the mail. Now I am waiting for my Title, no one answers the phone except for the receptionist. I have been very patient and have had horrible service with this dealership. No call backs, poor service, and very incompetent. I think my only option will be to file a complaint with California DMV and pursue this matter in court. DON"T BUY ANYTHING FROM THIS DEALER !

The salesman Kent was extremely rude and very pushy for my boyfriend and I to buy a car from him. 7-2-18 So Kent decided to take it upon himself to call my boyfriend and tell him that I need to rewrite my review because it was negative. He also threatened my boyfriend saying he knew where my boyfriend worked and was going to write a review about my boyfriend on his company page. I can’t believe a salesperson who is in pubic domain can’t stomach a negative review and threatens someone who writes a negative review about him and the service he provided.

If there is chance to give no stars I would give zero to this dealership,the sales manager John Mc Carth ( this is the name I heard from the staff there) he was very rude and just walked in when asked for accessories in the deal “if you want,you take it or otherwise leave” They have least respect for customers, after having waited for almost 5 hours,that is what we got from the employees there. They were afraid we would give them a bad feedback and didn't dare to make a deal. When the situation is escalated to his superior sales manager, ( Juan or Jose, these are the names being a superior sales manager he misguided me with) he supported their staff and rude behaviour and asked us not make a scene, and told us that this is a private dealership and behaved as though customer experience is nothing to them, Honda should be ashamed to have dealership with such branch and the work culture is pathetic, i don't recommend this dealer to anyone, they care least for customers and they are all a team of hypocrites If you have a dream to buy a car with great experience this is not the place. Losing customer's trust means nothing to them. The senior sales team has a very bad attitude, I already informed all my friends and neighbours not to enter this place if you care for a pleasant experience of buying a car. Fremont Honda - ** this attitude of your employees handling customers is going to bring great doom to your dealership** ** Better late than never- you need to work on teaching some discipline and good work ethics to your staff and customer experience means nothing to them

I would like to thank Rodney for assisting me when I came in for my car service. He was very friendly and vey professional.

Ok

The best place to service my Honda, they always find what is wrong, and they are honest about the time that the car will be there. My car stays in excellent condition.

Trevor my Service Advisor was awesome and very helpful.

I had a great service experience at Fremont Honda. My service advisor was Mike and he was extremely helpful. He let me know what services were required. My car was ready to be picked up in a couple of hours. Overall a positive experience.

Mike, the service manager, is outstanding. The facility is excellent and people are all friendly and helpful.

Good customer service and good deals, I have already told others that I am very happy with Honda Fremont and a friend want to go for Honda next time they buy a car..

Since I purchased my car from autonation Honda, I only go there to service my car. I know it may be more expensive but I know my car is being serviced properly. Also I have a wonderful service person who helps me, Rodney J. Is the best he is knowledgeable and professional.

the guy I deal with are top notch, he really takes care of me. I bring in both my honda's here when it needs to be serviced.they are the best specially Robert Gonzales. thankyou

Estoy muy molesto no con el vehículo �. Si no con el pésimo servicio de parte del personal el día 6/5/18 nos aprobaron el vehículo ok. Adquiría dos trabajos extra en lo cual esa es mi molestia al fin. De tanta llamadas que realize en varios parte al que volví a contactar el vendedor lo cual le pregunté si podría ayudarme a realizar esa cita para el servicio del carro . Lo cual el me dijo que no podía ayudarme que no era su tarea o departamento ok me facilitó el número del personal de servicio llame y le comenté del servicio que necesitaba y me dijeron que el vendedor tuvo que hacerme esa tal cita fue cuando me moleste tanto por perder tiempo en llamar hasta ahorita todavía no e podido realizar esa cita pero una persona me va ayudar sólo que tengo que volver a llamar el lunes. Mi � es desde principio si el vendedor � podría realizar esa cita no hubiera molestado por perder mi tiempo.

very good service, friendly and willing to help me find the right car.

Great experience!! Everyone was very helpful and patient and very acomidating.

DO NOT BUY A CAR HERE! On the night of (5/6/18) went in to purchase a specific car. Was told they had one in polished metallic (exact color i wanted too) so i went ahead with paperwork and signed everything. Get a call back the next day saying someone else put their name on it before me like what the fuck? You didn’t check before promising someone they’ll receive a car??? And then i was told that they’ll have another one coming in by June, and here we are damn near the END OF FUCKING JUNE and I FINALLY get a call from them only to tell me that i have to wait ANOTHER MONTH to receive my car. You guys are pathetic when it comes to sales and service. Called them multiple times to check up on the status of my car and all they they was either hung up on me or ignored my calls. Incompetent people working their specifically John and vinh. John McCarthy can go fuck himself. Prick ass white boy piece of shit.

I originally scheduled an appointment to get an oil change done and I had two concerns with the vehicle. 1st the side molding on the center counsel would constantly pop up because the clip was broke and the 2nd issue was that when braking the car would make a whining noise. The service advisor went out to my vehicle and noticed that my oil life was at 50% and advised me that it was too soon to get it done, Explained to me Hondas recommendations and required maintenance schedule. He also called a technician out to go on a ride along to hear the noise. The technician then clarified while on the drive that the noise was completely normal because the transmission is a CVT transmission and Honda opted for that so that there would be better fuel economy but the down side is you get that whining / whistling noise. The technician also noticed the side molding piece and asked me if I could wait 10-15 minutes and he would change it out right then and there. It was by far the fastest and most productive service appointment I have ever had.

I went to AutoNation Honda in Fremont a couple of weeks ago to lease a 2018 Honda Civic LX. It was my first time leasing a car and first time at a dealer. Didn't know what to expect but I had a good experience! Everything was smooth and great. I was not pressured in anything. Big S/O to Sal and Henry!

I have always thought buying a car was such a hassle that I didn't want to go through. Boy was I pleasantly surprised. They had such a large inventory of all models and colors . I picked the car I wanted, test drove it, and I was done.The staff was very accommodating, helpful and knowledgeable. Most importantly I'm loving my car.

Excellent service and staff. My service advisor David Rotter was great! He had me in and out quickly and even had my car washed. Highly recommended. Will definitely go back.

Staff is courteous and very friendly. I’m very pleased with their service. Would highly recommend them to my family and friends.

I've been a customer for over 30 years. Service excellent

Great service and great employees. Went in to look and walked out with a New Civic and a great deal. Highly recommend this dealership. They will work with you and be fair!

Hi All, Reson for visit : AC fan was always on when the ignition key was on Autonation Issue : 1- Wrong diagnostic 2- more than 2 times for fixing the issue Autonation Honda Fremont did recently did a diagnostic for my car for "AC fan was always on when the ignition key was on"issue. After diagnostic ,they suggested me a replacement of "Dashboard Fuse Box" and it will cost around more than $1800 ( fuse box $600 '38200-SNA-A32'+ $ 1200 labor ). Then I have asked other Honda Dealers (Steven Creek and San Leanadro) because I felt it is too costly. Honda Dealers (Steven Creek and San Leandro) told me total cost will be around $700 ($480 for fuse box +$ 228 labor cost) only. Due to huge price difference, I have shown my car Honda-Steven-Creek , they belived the diagnostic of Honda-Autonation and replaced the fust box but it did not solve the issue so Honda-Steven-Creek is again doing the car's diagnostic. I am going to share the same thing with Honda so they can take adequate action. Regards, Honda Civic 2006 LX Owner

Great Service except long car repair waiting time.

Service agent Rodney Juarez is always easy to deal with and takes care of my Honda needs. No hassle and straight forward.

On June 7th, I brought my 2018 Civic in to have a tire puncture repaired. The sales associate who assisted us was Michael Thomson! He was very personable and was very professional in answering all questions and concerns! The repair was done very quickly and efficiently as well! Very pleased with the overall service!

great location, i started searching for a vehicle while out of state. found the car i wanted; requested for a sales representative to contact me. within a couple hours i was contacted by George who was very professional and knowledgable on the entire process. we communicated via email and the whole process was fast and smooth. i asked for information and they delivered. when i finally made it back into town i went to the dealership and was amazed by the whole staff. from George himself to his manager. location is clean, and organized. HUGE selection of vehicles within its own area. also the hospitality was very genuine, i didn't feel as if it was all for show. i would definitely recommend any if not all of my friends and family to this exact location. job well done guys! loving my car and it wouldn't have been possible with out you ! yee !

Very happy with my visit. Facility could use a little attention, the waiting area was not stocked with any cups, it was mid morning so a cup of coffee would have been nice while waiting. Otherwise, no complaints.

The dealership was very busy so the process took longer than I prefer. However, the sales person and manager were excellent. There was no high pressure sales, I am very satisfied with the price I paid for my new car and with what the dealership gave me on my trade in.

The service tech and the payment department were very helpful.

With the help of my son, I had a lovely experienced buying a car after more than 25 years of driving my old car.

When I came in for service Lily took care of my right away.

I've always dealt directly with my service rep, Rodney Juarez, and he makes sure that everything is done to my satisfaction.

It was a painless experience, the waiting area was clean and comfortable, They programmed my fobs quicker than I thought.

Rodney always provides an excellent customer service experience.

Saturday was my first time bringing in my car to this Honda, and David Guerrero was EXTREMELY helpful. I had an appointment at 7am, and my car was done within a few hours. Definitely will be coming back because of David's help.

I came in because my TCS(Traction Control System) warning light couldn't be turned off by my regular mechanic, and I saw the IMA warning light come on for a moment. After 21/2 hours, the diagnosis came back that I needed a new hybrid battery and would cost $4,000. They also did a 12 point check and recommended doing the brakes and replacing the front 2 tires. Since I didn't know what a battery had to do with traction control, I asked them to do the brakes and 2 front tires only. I received my bill and included in the $1,100 receipt, was a diagnosis charge of $180. I was told about this charge at the beginning, but I thought since I did do some of the recommended repairs the diagnosis charge would be waved. Apparently not, since I didn't do the one they said was the real problem. Here's the real kicker. Since I picked up the car, all warning lights are off. Had they only replaced the hybrid battery, my TCS light would still be on. I went back the next day, and talked to Diana and when I mentioned the warning lights no longer were coming on, and that there an issue of $180, I should be reimbursed, she said I don't know about that, and she'd have to talk to Phil the Manager. I've driven the car over 100 miles, still no warning lights have come on. I've taken pictures of the dash as proof, if they require it. The repair was done last Friday, and I returned on Saturday. Hoping they make this right. Still waiting for a call.

Scheduling is easy and time slot is good for me. Service is very good too.

Robert was really great at helping me out with my car. Would definitely go back for service!

Ace Shaghasi was very helpful and quick! I came to this dealership very early, maybe ten minutes after they opened and Ace was very welcoming and nice! He went out of his way to make sure my Honda Accord received what it needed! I appreciate him and the service team. Duke was also very helpful and informative. I felt very comfortable leaving my car there for the service it needed! Again thank you Ace and the service team!

Edward was awesome and very informative. He made me feel very confident in my vehicle and I will be returning soon. Highly recommended.

I was very pleased with the service . Problem solved and the turn around time was very fast! My advisor Devron Gepalaga kept me updated And that’s great customer service!!!

It was the best car purchased experience that I had. It was pressure-free and intimidation free.

We recently leased our Honda Clarity Plug-in hybrid from this dealership. This is our second lease overall from Autonation, the previous being a Toyota Camry hybrid in 2015 (from one in Hayward, CA). Even compared to our earlier experience this autonation does not stand anywhere above poor rating. Our previous smooth experience was the only reason we decided to lease again this time from them. This is not happening again, it seems. We took the delivery in the evening and the very next day morning, it started displaying various system errors such as breaking system problem, 12V battery charging problem etc. I was dismayed by the fact that their service center asked me to drive the same car in for checkup, despite posing a huge life-threat. Further they took two days to figure out the issue was a faulty electronic control unit, that required replacement and would take 2-4 weeks. The sales management insisted I waited for weeks rather than entertaining any car replacement options. Given that car stayed with us only over a night and under 100 miles of total drive (odo ~15 pre-delivery), we do not see a reason not to replace the car. We are extremely annoyed by our experience. Not all Autonations are same, and this seems one bad of the lot.

The Sales Representative (Benny Echols) is very helpful, friendly, and not being pushy to customers and he even helped me with a good deal. I got 2018 Honda Accord Sport from him and this is my second Honda Accord Sport I bought from him. Besides that, the Sales Manager (Ali Hashemi) is very cooperative and come to greet and congratulate me for getting a new car with a good deal. I will recommend all customers to work with both of these people because they perform all work in professional manner.

Service advisor showed me greate service and was providing maximun comfort he can

Great customer service, my vehicle was done the time I was told. She explained everything very well, overall experience is excellent. Thank you

Vinh Nguyen really helpful.i recommend him for salesman

Everything was OK except since it was late they did not take the extended warranty to consideration when pricing and so it was not factored in when doing the final deal.

The way they served me was well. Their way of dealing with me was simply superb. Sharing their views was very appreaciable.

Very BAD EXPERIENCE !!! I went there to buy HONDA CIVIC. They showed couple of cars with different Colors and Models. We have selected model, they gave us quote and we confirmed it as well. They started paper work and ran credit check. We agreed on what they gave. At last moment they said that they can not sell car with the given price. It seems to me un-professional.

Staff is really friendly and knowledgeable, always a good experience when I go in.

they really pay attention to customer! Great service.

Although it took awhile for the car to be serviced, I experienced superb customer service from Trevor Pereira, the individual at the check in stand outside, and the lady who sat to the right of Trevor inside. Thank you. Good job.

Great customer service, friendly and helpful. Would recommend

All the person who helped me were great and helpful.

Use Costco Auto program if you have the membership to save time and money.

Great customer service. Ilya answered all our questions and made us feel like valued customers from the start

Great buying Experience went in and went out. Very easy.

Good & fast service for my first time oil change. I never had a oil change for less than an hour.

Jaimie Hou at Autonation Honda - Fremont helped us buying our new Honda. We contacted the dealership about our interest in the new Honda and we were contacted by her. She was very quick in responding through emails and texts to answer our queries. She knew the car very well, and explained us everything in detail during test drive and after test drive. During the buying process we didn't have to go through lengthy negotiations. Overall we were very happy with our experience.

Excellent customer service Due to timing provided ride to work

Excellent customer service!! All these guys are legit and not just sales men!

I’ve been to other Honda’s. The attention to detail that I received from Fremont by Honda was phenomenal

Don’t buy their VPP (extended warranty). Overpriced and it is not HondaCare. Also cancelled VPP and supposed to get refund in 6-8 weeks. It has been 9 weeks and counting. Only response to email was to tell me Finance department reorganized and my refund paperwork was submitted late.

This was the fastest & easiest car purchase I have ever made.. Staff is very efficient & helpful. We were done in 3 1/2 hours, got a great price too!

I don’t really like going to dealerships when buying a vehicle due to the pressure tactics sales agents use. Surprisingly at this dealership, we were able to reach a deal within 30 minutes of being there. The manager and sales agent were nice and friendly. They even gave us free accessories as incentives. If I buy a Honda again in the future, I will definitely go back to this dealership. The only downside was that we had to wait about an hour for the Finance dept to finalize the purchase. They were busy at that time and Finance was short handed which I totally understood. Once everything was cleared, another associate showed us in detail how to operate the vehicle. Totally satisfied with this dealership

Service and sales were great. Sales men and finance went over and beyond to get me my car. The employs were fairly nice.

We had a very positive experience buying our cars here.

We drove from Hollister to this dealership because the one in Morgan Hill wouldn’t work with us and didn’t seem like he cared if we bought a car. Coming into this dealership they have way more cars and many more people on staff that were all very willing to help us. We had Tamin who helped us trade in our truck and sell us the new car and Henry helped us in finance. They were both very kind and made it so it wasn’t stressful. We will definitely go back.

I was very pleased with my sales experience at AutoNation Honda. From the moment Sammy met me and gave me a test drive of the Ridgeline, to the meeting with the very helpful, efficient and respectful finance manager, it was a great experience. And, I am very happy about the deal I got on my fabulous new Ridgeline!

Salesman was good. Just not satisfied with the interior. Not very clean. It smell like the previous owner owned a dog. All the tires had only 22 PSI. Both wipers blade was no good. Couldn’t see well on the way home.

The service we received was excellent. Quick, friendly and just what we needed. We've been here several times.

I had a very good experience on this purchase of this brand new CR-V 2018. Vinh Nguyen, the Sales Consultant (he has a nickname, Vinny, as I heard his colleagues called him). Vinh was so good; and he was successfully in having kept me there and bought a car from him. I had gone through four other dealers and still planed shopping around; but Vinh persuaded me in buying a car from him. Vinh explained to me all details related to the CR-V and his price was very competitive (enough to make me forget other dealers and decided to buy. I would recommend Vinh Nguyen to all of my friends and to all potential customers who read this review; you don't need to believe me, go ahead and give him a try, and you will see if I am correct. Thank you very much, Vinh, I love the car you recommend! Also, I would like to say "Thank you!" to the AutoNation Honda Fremont Dealer Staff, who are very friendly and have helped me out.

I purchased a 2018 Honda Civic EX on 2/8/18. The sales person, Benny Echols was very honest and open with me. He didn't rush me and he let me nit pick everything without judgement. I appreciate that as my experience with sales people is usually not good cause they are not the most honest people. They mix truth with lies which makes them a liar. But I did not feel that with Benny. You need to keep him. The Finance person however was a bit over the top; didn't know how to take "no" for an answer but I suppose that's how they are trained. Thanks for the new car. Alice Parham

I've been going to this Honda dealership for 2 years now. The place is big, the advisors are really friendly, many on staff so the wait is not too bad. The service experience, however, kept going down. One day last December my Honda Accord Hybrid 12V battery died so I had AAA jumped start the car. In early February, the power steering system failed when I was on the road. I had the car towed to the dealership, and after 6 hours of diagnosis, they said my battery is at end-of-life, probably due to the jump start (???). I have them replace the battery and went on my way, thinking my car is all good now. Yesterday I went in for an A01 maintenance, after two hours they said everything checked out, oil replaced, so I picked it up and drove home. This morning the car was completely dead. Another tow and 2+ hours of diagnosis, they found that the 12V +cable was not connected all the way (!?!). The service technicians here have lost my trust. Will be going to other places in the future.

Hala and Ace helped me though the buying experience. It is both stressful and exciting to buy a new car. They took the stress out of the process.

The service department is well-maintained, and staffs are courteous and professional. They took care of my car issue without fanfare and embellishment.

They are very nice to costumers and the car buying process is also quick they have good collection of cars great staff

Service as expected, organized, timely and well informed by service advisor.

Overall the staff was friendly and the work was completed on time. There were just a couple issues. I dropped off my car at 9AM. The dealer provided a free uber ride and offered to send one when my car was finished. I was not ready when my car was finished so the service advisor told me to call when I was ready. I called for a pickup and left a voicemail. 20 minutes passed so I called for the courtesy shuttle. The receptionist said the shuttle would call to confirm. Another 20 minutes passed so I ended up having to pay for my own uber. When I first arrived I told my service advisor about the FCW failure light I experienced for the first time a couple days prior after owning the car for 4 years. He said it was due to the camera not getting a clear view from being dirty, inclement weather, etc. Well, the service department washed my car so I know the camera wasn’t obstructed. The very next day it was clear and sunny and the same sensor came back on for the second time. Who knows if they’ll take care of it or what it’ll cost. I know for a fact it’s going to cost my time bow having to go back for an issue I brought up the first time.

Lily Trinh was very nice and helpful. My vist was quick and efficient.

If you’re able to, get service done during the week. The weekend at dealerships can be stressful due to the huge number of customers. My experience this last visit on a Tuesday was fantastic. Super friendly advisor, really reasonable cost and time to complete a A15 service. Also they washed my car! The lobby was clean and had plenty of different sitting room areas including a set of couches, a series of desks aligning a wall with partitions, and a few closed door offices. WiFi was slow but easy to connect to and free. Free coffee, filtered hot/cold water, and tea was available. Overall a very good experience.

My car was towed to the Service Dealer. It took a while to get an Adviser because they all seemed busy. The Adviser was good. He asked me to wait most of the day so that my 2014 Honda Accord can be inspected. I know what was the major issue with my rear car break and the simple $14 part fix will do it. When the inspection completed at 5pm, there were additional parts that was assessed, bringing the bill to $900. I have to wait for the parts the next day. My insurance did not kick in so, I tried to negotiate on the parts and labor to bring the bill down early the next day but, I was told by the adviser that there are more damages that needs to be fixed. Now, he showed on the final bill ($1100+) that he gave me discounts. Since I needed the parts, I know that I can do it with less, if I did the parts/work myself and save 98% of the bill. I'm showing the dollar amounts in these review because the amount of parts and labor advised may not be all there. By inspection, I see that the rotors were replaced but, I cannot inspect work on break piston. I don't know, if it really needed work by the picture I saw in the texting. In addition, some of the advised parts replaced can be salvage, like the rotor and pads.

Got the exact car I wanted at the best price around!! To boot, we got the car the same day!! Nelia was great in assisting us! My son had fun playing in the bouncy house there & I had hot chocolate while watching football while we waited for the car to be detailed and the paperwork to be completed!

The staff in both the sales and service departments were great!

I worked with a sales person by name Kent. Great guy to work with. Was very helpful. I highly recommend this person.

Service member Jessica assisted me with my car issues. She called me multiple times to make sure I was in the loop with what's happened with my car even though all were under warranty and nothing out of my pocket. That is service above and beyond. Thank you Jessica!!! I will be back when my car has issues.

I came to AutoNation Honda of Fremont well prepared to buy a used car; with detailed instructions on how to visually check out and test drive a used vehicle and what history documentation to demand. As it turned out, AutoNation Honda was more prepared. Right up front, they provided me with the complete maintenance records, Carfax history, and their detailed diagnostic print out, proving the car's excellent condition. Awesome!

Super professional personnel and very helpful. I definitely recommend this place.

We bought in 2013 Honda Accord for a factory recall on the battery sensor. Patrick Karajah, our Service Advisor, had helped us with great service. As part of doing the recall, they had also washed the car, checked engine fluid levels and checked the tire pressure. The vehicle was ready after about 3 hours. When we got home, we noticed that there was a screw stuck into one of the tires. We don't know where the screw came but it looked like it was just picked up that day. Nevertheless, he also took care of the tire issue. The service was like something you would expect from a high end luxury dealership. Also back in 2013, we had also purchased the car from this dealership. Through True Value and Costco car purchasing programs, they had the best pricing deal and it was a no hassle purchase. The Hondas are very reliable cars and my son who drives it, is very happy with the car.

We traded in our older car for a new CR-V. It was easy, fun and exciting. We buy a car every 10 or more years, so we are surely not experts! But, everyone we met at Automation was helpful, professional and knowledgeable. They walked us through every step, all the options and gave us so much to think about...and the privacy, and time to talk between ourselves. We got just what e wanted in less time than we expected, as we ordered a few extras. We would highly recommend AutoNation!

Had a great experience at this dealership. As a first time buyer I was somewhat nervous about the process of going to a dealership, but the sales person Tyron Jay made the experience very comfortable and pressure free. He made it a point to make sure I knew about every single feature on the cars I was interested in and really took his time to show me all the cars that would fit my needs. His knowledge and professionalism is top notch.

It was a very good experience and I was relaxed at the end of the repair.

My CR-V, without any warning or sign of trouble, wouldn't start. After AAA jump started the battery I went to Auto Nation Honda, without an appointment. I was treated respectfully and my car was inspected and the battery replaced in a short amount of time. My service advisor was Frank Sablan and he couldn't have been more helpful. I am very well pleased with Auto Nation Honda. Thank you.

Kent was helpful in every aspect of the car shopping process. Thank you!

The staff was too friendly and helped us find the best car by offering us the best price. We would definitely recommend this place to others.

Went in for a Regular car service. Good job. All issues taken care of. Provided pick up and drop as well. Courteous service.

AutoNation had the car with the color and interior I wanted. My car purchase from Gus Roque was excellent. Price was agreed upon by email/phone. There was absolutely no hassle.

excellent communication and customer service. car was delivery at the promised time. overall very satisfy!

I purchased my HA 2018 2.0 Touring on Dec 31, 2017 and along with the car 5 add on accessories. At the time of the purchase, I had been told that it'd take only 2h to install these and I should get a call in a day or two. After 1 week without the call, I contacted the dealer and finally got the car scheduled for installation 2 weeks after the purchase. On the day of the installation, after 2h of waiting for the installation to conclude, I inquired and was told it'd take another 20-30 min. That story repeated 5 times. After 5.5h of waiting, I finally got my car back. They offered no water, no lunch, nothing. Absolutely, the worst dealerhsip, I ever come across. Regret the moment I decided to save $100 and come to Fremont. Hope it'll help you to avoid this dealership no mater what discount you get from them.

I've been a Honda customer since 1980, and I've always taken my car to the Honda dealership for servicing. I've always been pleased.

Very polite customer service, the sales man was very good and to the point. I would recommend to buy cars from this dealer , got a good deal on my Honda Pilot 2017 , the general manager was very friendly and handled the financial negotiation very well .

The service rep that helped me was Patrick. Patrick’s knowledge and help was five stars in every way. He called me early in the day to arrange my car repair and maintenance and by mid-day everything was already done. Check-out was smooth and everything was clearly explained to me. I was really pleased to be offered a sizable discount which made me happiest with the transaction. Patrick was the best service rep I have dealt with at Honda and I hope to be taken care of by him again! Five stars!

The best customer service. In and out, clear communications.

If I could go less than one star, I would! They never filed paperwork with DMV. Having continuous issues with receiving tickets on the old car. No one returns calls or even tries to help. My husband has been going back and forth to the dmv and Honda to get this resolved. Still nothing! This is ongoing since April! Also! I'm currently typing this "lovely" review while sitting in the service shop waiting for my car. My appointment was at 145pm for a simple oil change.... it is now 530pm. No one has talked to me, apologized for the inconvenience or even acknowledged my existence. While sitting here, all I see are employees laughing, getting coffee, littering on their own floor and not picking up the trash. DO NOT COME HERE! I'm even looking to sell my car just to get away and not have to deal with this anymore..

Made an appointment here yesterday morning to get an oil change for my car. They took me in right away and were very helpful. Devron was professional and great at keeping me updated about my car. Great place with great service!

The guys were very helpful in helping me find the right color and the right Honda civic to suit my needs. Everyone very friendly and helpful.

I bought my new vehicle at Fremont Auto Nation Honda and it was my greatest experience purchasing a vehicle at any dealership. They offered me great discount and were transparent about the price and interest rate, I will go back there to buy my next new vehicle.

I felt welcome and comfortable when I brought my car for service; even though I did not have an appointment, I was treated in a very efficient way and the service team gave me a frequent update on the status. Overall very professional service performance and quickly solve the problem of my car.

Very good service and maintenance. Service Rep Ed H is excellent. Facilities are very nice for staying while repairs are

I made reservation for Tuesday Nov, 28th, in the morning for a recall. I arrived before the scheduled time, but the advisor "A. Cain" was ready and told me exactly what they will do. She explained the max time will be ~2:00 hrs, but the service was faster ~1.5hr. Everything was great except they are out of coffee cups. I don't know may be the end of the month cut budget. :o)

Jessica Robinson was my service advisor when I recently visited, and she was great!

Everything is perfect. Greatly satisfied. Mike, who helped me for my maintenance is a great job. He is kind and patient; he explained everything clear. The maintenance was also fast.

The dealer was packed, being Black Friday I can understand why. They still made every effort to keep us comfortable during our stay. I liked the jump house up front because it kept my 3 little ones occupied. Still, bathrooms were out of order, vending machines needed attention (wrong prices tagged as compared to the programmed price), and a waiting area that had a tv with significant sound delay. Besides that, nice facility.

I was referred to Alex there thru a friend of a friend, and he did not disappoint! He negotiated and gave me a GREAT deal on my car, so much so he asked me not to tell anyone else about how much of a deal I got! I chose to downgrade my expenses and traded in my Mercedes and put 5k down on my new 2018 Honda Civic so that helped a lot also. When I told him they were not offering me enough money for my trade in car, Alex went to the manager and asked for more money and I got it!!! Alex was so honest, even got me a lower APR than what I was originally quoted. Alex made the process smooth and seamless, and I HIGHLY recommend you ask for him when you go to buy a Honda. He will work hard and not give you any riff raf and tell you bluntly what the deal is and he will always ask for more money off or in savings!

Patrick went above and beyond my expectation because of him I will be referring everyone to your dealership.

Easy, fast, friendly atmosphere & price was unbeatable! Highly recommended to anyone looking for a new or preowned vehicle. Thank you Vanecia Lourenco for an awesome customer service. Patrick Medina customer financial thank you for putting the Numbers together which was workable for my budget. John the Manager was very helpful & informative! Great team!!

We had a great experience shopping for a car even though we walked in without an appointment. Walked out with a brand new car.

I got there and immediately was helped, got the service advisors full attention and respect, I would always come here for that specific reason

Just purchased a 2018 Honda Fit. Got an excellent online offer and negotiated that price down a little. Had great service from Fred Rad. Thanks for a great experience Fred!

I came for a Software update Recall. Service Advisor did not Give me Vehicle Emission Recall Proof Of Correction. I had to go to DMV 2 times to Registration and it took 4 hours.

My Service Advisor Michael Thomson was awesome. He was very attentive and resolved my problem quickly and efficiently

They give you a good deal,, and explain everything in a nice way..

Nice exp. Service was good, Sales presentative was flexible and the car price offered by them is decent

greatgreatgreatgreatgreatgreatgreatgreatgreatgreatgreatgreatgreatgreat

Greeted promptly with a smile. Drank hot coffee, ate donuts, watched TV. Quick, painless. Experience was excellent.

Very patient to tell me all the information, especially the salesman XH, really great

Thanks Lee Ann for helping me on the Price for the Auto Pilot 2017 AWS Touring. I recommend AutoNation Honda to anybody who is looking for a new car. Best deals in the Bay Area. Thanks John and Ali as well in making the process smooth and quick for me.

Very patient to tell me all the information, especially the salesman XH, really great

TERRIBLE. AWFUL. THEY WILL INSULT YOU. What hapenned there? Me and my wife went to shop for a Honda CRV on Sunday 29th Oct. On the gate was greeted by a salesman to whom I told my requirements and interest in a particular model and color. We liked one car but it had this Ivory interior and since we wanted a dark interior we started discussing if we can get the interior customized. Since the discussion was going on, this guy , Andres or Andrew ( I forgot the name) , the manager of the salesman, started pushing the salesman to handle other customers. 2nd time he came and we asked him if there are any further discounts available, to which here are his words: "DO YOU THINK THIS IS SOME KIND OF GAME YOU ARE PLAYING HERE, I GOT YOU THE MAX DISCOUNT" We didn't liked his comment and thought he might be Joking or something so we ignored it. 3rd Time: We were asking some questions to the salesman to which he was not sure, so he called Andrew ( or Andres) again. Now this time he started YELLING : Andrew ( or Andres) : " GUYS, DO YOU WANT THIS CAR OR NOT? YOU HAVE WASTED A LOT OF TIME AND WE HAVE OTHER CUSTOMERS WAITING" Me: " why are you yelling? " Andrew ( or Andres) : " I AM NOT YELLING, JUST BUY THE CAR OR DON'T BUY IT" Me: "Lower your tone. Why the hell you are talking like this" Andrew ( or Andres) : " DON'T YOU USE THAT WORD WITH ME. YOU HAVE ALREADY BEEN HERE AND NOW YOU ARE WASTING OUR MORE TIME" (We never visited Fremont Autonation Honda for this car. ) Me:" I never visited this showroom before and what do you want to throw us out of the dealership now?" Andrew ( or Andres) : " YOU ALREADY WASTED ENOUGH TIME OF XXX OVER THE EMAIL" Me: " Really, now you are blaming me wasting the time of the salesperson the email" He said nothing and we stormed out of the dealership. What he was thinking? He can just force us to buy a car? The Salesman came running behind us and said " Sorry about what happened Inside, I can get you more discount" Me: " Sorry it's not the discount, it's the way he is acted inside" That guy spoiled the Car buying day for us. We felt so insulted. I wanted to complain about him to his manager but I don't know how to reach out. We felt so insulted going to that dealership and I will never recommend any one going there. AWFUL and INSULTING EXPERIENCE.

I started my new car search from Truecar and received several quotes from local area dealers. Fremont Honda was able to match a deal I received from another dealer. Overall process for negotiating and financing was quick and I believe I got a great deal. Sales person was able to recognize it quickly that we were informed consumers and brought the sales manger in to complete negotiations right away. I highly recommend you do your research before visiting a dealership. This greatly helps streamline the process and save both buyer and the seller a great deal of time. I have purchased several vehicles form this dealership before and my experience has always been very good with their sales and service staff.

Super easy. It could always be faster with buying a car

I stopped by this last Sunday to check out a car I saw on cargurus. All the information matched and the pictures did the car justice. Our sales consultant was Benny Echols, he was very friendly and patient with us while examining the car and test driving it. He also helped reccomend a place to eat since we don't live in the area. Our financial service manager Patrick Medina was very helpful answering the tons of questions we had. It was a great experience all around and so far I'm very happy with my purchase

Very relaxing, smooth and efficient. Sales personnel was informative, and was not pushy.

Salesman didn't blow any smoke. Dealership was clean, friendly and well stocked with vehicles.

Service Agent Fraankie Sablan did an excellent service. Was professional in dealing with me. Attended to my car right away and was done within an hour 15/20 minutes.

They are excellent. Very friendly staff. They guide you through the entire process and treat you very well. Totally recommended!

Aisha took care of my appointment for a major maintenance. She was great and got every I needed in maintenance clear to me and made it simple and easy. Thanks Aisha.

I went in for my first oil change on a Saturday morning and it was extremely busy. I had made an appointment for 10AM and wasn't greeted until about half an hour later. Although the waiting time, almost 3 and a half hours, was a little ridiculous, Will, the guy who took care of my visit, was extremely friendly and nice. He told me about a shuttle that was available for those waiting for their cars however, I opted to walk to Pac Commons which was nearby instead. Overall, the short amount of time that I was at the Honda dealership, was okay. It would have been great if the wait time wasn't over 3 hours. Thanks to Will for being really friendly and helpful despite the hectic rush hour!

I had air bag recall done. At first they told me, it would take 3 & 1/2 hr to complete, even though I'd made an appt. They said there was a shuttle, but too so long that I ended up walking to the shopping center rather than wait for the shuttle.

Excellent service provided by Osbaldo Barbosa from start to finish.

Had an appointment at 11am for a oil change. Took 2 hrs for a oil change. Had people come in after me for a oil change and leave before me. I won't be back that's for sure.

My experience at AutoNation Honda in Fremont was wonderful. Rodney Juarez was extremely helpful and explained everything clearly as to what I needed for my car. I will go back for my next scheduled service for sure!

Have leased three Honda civics from here and always had a wonderful experience �

Having a range of cars from other dealerships -- its amazing the difference in the high and low end experience. Honda over Range Rover every time -- its crazy to me how much better the Honda staff is in Fremont. We are looking at buying another commuter car and its the service of Honda Fremont that is pushing us back to the Honda brand

Purchased a used vehicle from Auto Nation. Sales rep who showed my wife and I a broad variety of used vehicles was attentive, polite and honest in his opinions. He made our selecting a vehicle very enjoyable with no pressure nor ?sales pitches.? The only downside from our shopping experience was during the handoff to another rep in charge of finalizing the deal. This process took nearly 90 minutes of waiting after we had committed to the purchase. This was due to the large amount of foot traffic and buyers at this specific off-site auto event.

Wonderful buying experience !! The sales person, Shah, the finance mgr , and the mgr were all great and made the whole experience as painless as possible ! Very happy customers ! Thank you all !

I had the most positive experience with all the staff at AutoNation Honda of Fremont purchasing my new Honda.

Buying process are simple and fast. Special thanks to Mr. Benny, a great sales man.

Great customer service , and car dales man was knowledgeable

The process of buying our new CR-V was straightforward

I always have a good experience at this Honda dealership. The service people are kind and I don't feel like they try to oversell me. They also price match service specials from a couple other dealerships.

The repair was fast and efficient. The person who helped me was very nice.

I made appointment for wednesday, sept, 13 at certain time in the morning to have car do the recall on the battery-connector(something like that) for Honda Accord 2015. When I arrive the exact time, there are so many cars there,has to wait to even talk to an adversor. Maybe everyone has appointment also. And then it is like 2 hours wait.. Just take forever. The adviser also act like "whatever". I enquire multiple times, how long more around 11:00am. (supposed to be finishe at 11:30am) If it is longer, then I will go to grab a bite first. Basically in 2015, this dealership's customer-service is much nicer and more responsive. I don't know what happen for last year. I hardly go here anymore except doing this "recall". I try to avoid this place.

Sammy was helpful and accommodating. The sale was completed in a reasonable time.

Will was a great help to me and explained everything I needed for my vehicle in detail. He also took care of my recall when I was told that they didn't have my parts, I was in and out in an hour.

On August 24, my husband and I talked to Gus about an Odyssey we saw on line at Auto Nation of Fremont, CA. We agreed to meet after work and drove over to meet with Gus and see the car. We bought the car. The next day we drove back to Auto Nation to deliver a check. We also asked that the service department check a tire that was registering low on air. It turned out that the tire had a nail/screw in the sidewall and needed to be replaced. We ended up being at the dealership for 4 plus hours with our 2 year old and a 8 month old grandsons. Throughout the buying process and the waiting the following day Gus stayed with us, helped us by being the go between between management and us and even offered and took us to a restaurant to buy lunch for my grandson. We had run out of snacks because we didn't expect to be there so long. We want to commend the professionalism, friendliness, helpfulness and general personality of Gus towards us. He was terrific. Please give him a raise! He deserves it! Thanks, Margaret & Rich de Wood

We dealt with Internet manager Jamie at autonation fremont, she was awesome to work with and went beyond our expectations from the moment we started the online search process and got the first quote from her till the closure. We stepped in late at the dealership, she had to stay back till 12:30 at night so that the entire paperwork could be done, she patiently answered all our queries, and run us through everything quickly and was able to get us tge best deal. I would refer her to all who want a haggle and hassle free car buying experience with peace of mind.

***I DO NOT RECOMMEND TO BUY CARS HERE NEITHER SERVICE DEPARTMENT*** I brought new HRV 4WD vehicle. There is Noise issue with the car. I have visited 3 times to get it repaired but I still heard the same Noise. #Autonation #Honda #Fremont #Service #HighDrama #SafetyConcern #HondaAmerica #HONDAHRV #HRV I have also contacted Honda America, but there is no coordination with Autonation Honda Fremont. Honda America manager wanted me to drop the car by 7 PM at Autonation Honda. I went to drop the car but Service center is closed by 6:30 and no one is there to help. Sales center receptionist asked us to drop the car, and they cant provide any Alternate vehicle. Today I went to Autonation to drop the car and took 1 Hour to prepare the Documention along with the alternate vehicle. Before I leave Manager came and said they cant take car, because I need to take appoint again from Honda America. I have spent half a day every time I visit the Service center. Its being more than 3 months and still vehicle is not yet repaired. Honda America manager inspected car and he agreed that there is Noise coming out from Engine. I have raised Safety concern on the Vehicle but still they are not giving any priority. I recommend Autonation Service center only for Maintenance services.

I had Good experience in test driving and selecting a model and color. The sales agent is courteous and helped us to feel at home.

Good experience, fast check in and plenty of space to sit.

The staff were very courteous and helpful. However, the waiting time was more!

This is an update. My original post was not as positive. The issues I had with the 2007 Jeep Compass were taken care of by Ken and Sara Jean. I am happy with my Jeep and Sara Jean was amazing to work with!! I will pass the word about Fremont Auto Nation!!

Very efficient and prompt service. On time delivery, helpful staff and comfortable lounge. I strongly recommend Auto nation for any Honda related business. Razasadiq

Honda Fremont I bought a BMW from Jaimie. She was super helpful, really on mission giving the best customer service.

Best car buying experience ever! Fred Rad and Autonation HONDA Team were excellent!!

Great experience. Merian was a great help and heard all my questions! 5 stars!

If I could give this place zero stars, I would. After we had a good experience buying my HR-V there, we decided call them first when my daughter decided to buy a Fit. My husband received an email from Alana yesterday that she had the exact car my daughter wanted. My husband gave Alana his credit card number to hold the car until tomorrow and scheduled an appointment for 9:00 a.m. She also sent my husband an email this morning at 9:26 saying "see you tomorrow". Now we just got a call from her saying she couldn't find the keys to the car, and she's been looking for another car for 2 days. If that's really true, then why the email at 9:26 this morning? This story makes absolutely no sense. Now WE, NOT ALANA, have to explain to our daughter that the car she was planning to buy tomorrow is gone, likely at a higher price. This is total crap. We thought we had a different experience with buying my car here, but it's still the same old song - people who only care about making the highest commission possible. Needless to say, we're extremely disappointed and mad, and will not recommend this place to anyone.

Very good and timley service

Only bad thing I asked for car wash, snd the guy said I can't now only between 2-5 we do it . Clearly it's not posted anywhere. So he was being lazy and had attuide

I went in looking for a specific car, and they could not find one in California. After a few emails, they found a car I might like and let me test drive it. I ended up loving it. They also worked with my schedule to get my appointments scheduled quickly.

Lily is the best! I feel like I am in good hands with her, very professional, knowledgeable and friendly. I will not got anywhere else. Thank you Lily! !!!

I took my car in for service (wrench light). The experience and job was great. The pricing of the repairs was high, even with a coupon.

It was very easy to choose a car and buying it with the excellent staff's help at autonation of Fremont.

Real professional service. They were really busy as it was on a Saturday morning but they were able to get me in and got me squared away.

Aisha Cain was excellent. She explained all work that needed to be done. Helped with a car rental. Took care of everything and kept me posted on repairs being performed. Not having my car serviced much since 2003 she provided me with detailed explanations. I was reassured. Thanks so much Aisha......I hope the dealer reads this. I did not receive a survey and really want your boss to know that you are certainly an asset to Honda Customers.

excellent service I have got there thanks much guys

Buy two car from this dealer ,Good place to buy a good honda

Scheduling & Service provided was top notch. Thanks

Hassle free non pushy sales (thanks to "John Mccarthy"). Fast and efficient transaction. Was in and out in 2 hours with my new Honda CRV

Everything was great except the Finance guy. He became really angry when we opted out of the dealer services and extended warranty. He was rude and unprofessional.

Making an appointment at the Service Deaprtment is useless. We had to stay in line with others who didn't have appointments and still had to wait 2 hours for an oil change. It's all first come, first served regardless of an appointment. Very frustrating.

I am satisfied with service. Service was very good.

Terrible horrble experience. Salesman was. ok but clueless. Manager was extremely rude. Demanded that we buy the car immediately. Got very angry when we questioned his attitude and professionalism. Would buy a car here 0 out of 1000 times.

Very professional and very quick. no up sale and no BS.

It was an easy way to buy a car. They made the buying experience easy.

Rodney has been my service manager twice now, and he has been awesome. He's very personable and helpful. I was happy to see that I would be working with him again this last visit. He definitely makes me feel like a valued customer.

Made an appointment for 9:15 AM on a Saturday morning for a recall replacement for an airbag issue. This facility is a bit disorganized when it comes to the service department. You pull into the service area, but there aren't any signs that designate appointments/non-appointments, etc. I just pulled in not knowing if I was in the right area or lane, etc. (I've never taken my car to a dealership for repairs, I own a shop so I do my own repairs but this was mandated recall). Sat in my car for about 30 minutes before a manager could come out and talk to me; I was told by one of the associates/mechanics that there were several people ahead of me so it was going to take a while... Seems odd since I made an appointment. David who assisted me was efficient, nice and very professional. He went over the repairs and asked if there were any other issues I felt needed to be addressed, he gave a realistic estimate of the length of time to complete the job and asked if I needed a ride anywhere. He called a couple of hours later, letting me know my car was ready for pick up. I went back, not knowing that I was supposed to see the same person who assisted me in the first place (again, no signs, or directions for first-timers). After standing near the desks, making eye contact with several managers and no one asking if I needed assistance, I found David who had helped me earlier. David went over the completed repairs and the results of the multi-point inspection. He pointed me to the cashier and told me that they would complete the process and bring my car around. I watched as the cashier completed the paperwork and asked for an associate to come bring the car around. I watched him grab my keys and said he would meet me outside on the right. I waited outside for 10-15 minutes... then I noticed my car was already in the parking lot, windows down. I looked around for the associate who had my keys; couldn't find him. I saw another associate who had just pulled up someone else's car and asked him to find out where my keys were so I could leave. I waited another 10 minutes and no one came back. I walked back into the office and found my keys on cashier counter, laying on someone's stack of paperwork. I just grabbed my keys and walked out. Everything was fine with the service up until that point. I don't know if the repairs were done properly but it's regarding the airbag so I hope to never find out. I was very appreciative of David's thoroughness, polite customer service and the fact that he did not "mansplain" anything to me. If I had to go back to the dealership for anything, I would want to only deal with him again.

Kent Branner is my sales person who provided us excellent job in dealing with what we want and what suit our budget. thanks for making buying experience easy and no pressure

Great Experience. Very Helpful and Knowledgeable Employees

I had been looking for a new car for months since my transmission went out on my previous car at first i could not decide what to get but I'm glad I went with Honda. Sami was great helped us with everything possible from helping us pick the right car for us to helping us get the best price out there. I'm so happy with my Honda Civic it works and runs great. So glad I went to Fremont Honda, every one was very helpful and they even gave me a good interest rate considering my credit score wasn't the best.

Excellent service, On time done in just 45 mins..Gave discount also . Will recommend to others.

I want to thank Rodney for always taking care of us. He's the best that I ever had! It makes me feel great and stress free knowing my car is taken care of. I really appreciate everything he does for us.

I am very happy with the service I received at Fremont Honda! Thank you!

Came in without an appointment. Service rep was helping me but when I came inside and when service rep Rodney saw me in mediately greeted me and asked could he take over from the other service provider. You listen to my problems. Told me I was lucky that we have that part on site and he noticed that I was due for service. Took the shuttle home. Rodney called me later with results of checking my car and found other problems and I told him to take care of it as always. The car was ready before 2 PM mechanics estimate. Called a shuttle driver pick me up car is ready when I got to dealership. As always I had great service at AutoNation Honda Fremont.

This was a pleasant visit to the service department. I was back to my house via their shuttle in 30 minutes and the car was finished in about 2 hours.

My car chassis out of the problem, Honda service center, repair fast, and Good service attitude

Thank you so much your help, Devron! It was quick and very considerate assistance!

Effortless and painless! Great experience purchasing my new car!