Great service!

Have been coming here since I bought my car. Awesome place, treats me well and my car is running perfectly. Devron my service advisor keeps me updated on my vehicle and is very personable.

Had a great experience at Honda Fremont. MUCH better than Milpitas Honda.

Today I went to service my Honda pilot 2020 for servicing ..it took almost 3.45 hours after that they returned me the car said every thing done and now ok .I started for home in the middle I saw on dashboard the Tyre pressure shows more ..front,both rear rt 34 psi instead of 32 psi which is dangerous may crush the vehicle. I called as taking time returned to Denial told he called the technician and corrected but still I found 33 psi each . Told Mr Denial said said that drive 5 miles it will be OK 👍 I took the vehicle home 6 miles away now the pressure front boleft 35 psi rt 34 psi ,rear left 34 psi rt 33 psi I informed the reception they transfer to Mr Denial he is not there .I have a picture of the dashboard a told as the situation is dangerous if anything happens I shall held the Honda responsible to the reception Ms Elizabeth .what to do I am not sure this is the quality of service Honda provides ,instead service providing creating job with raw technicians have no idea about ...

This place gets really busy during the weekends

Automation Honda, did a thorough service and provided a detailed report. This was my first service in USA and I was very happy to see a diligent work and detailed report. The service person explained every details, future service plans, pricing and impact if we don't do it. One feedback, I don't think appointment is not considered all are let into drive thru line and there is a little bit of wait time.

I went there with a dead battery. The car was still under factory warranty. Pleasantly surprised by the courtesy of the staff. Right from checking in to delivery ai was kept well informed on the status and ETA. I got what I expected from this dealership. I would definitely recommend this place to folks in the area.

Excellent maintenance service and customer service. Prices fair and after work washed my car! That is why Honda is the best!

All associates were amazing with a top level of customer service.

very happy with there oil change speed and customer service

The sales team was great. No nonsense approach to negotiating, got me the car I wanted ahead of schedule. Great people!

Bought a Honda odyssey from HONDA Fremont and it was an easier process and people were friendly compared to other painful dealers i have gone to.

Always do a good job servicing my car . No pressure to purchase anything it's just suggested.

Excellent service, the sales manager Mrs. San was a wonderful professional, the sales person was very nice too, all my transactions was coo and easy

Brayan was the BEST ! Very attentive while they were working on my crv. Bilingual and friendly. Thank you !

Very responsive Customer Executives. Provided regular updates on the vehicle repair. When a critical part of back-ordered due to Supply-Chain issues, Lily made pro-active arrangements to procure the parts, arranged for a rental vehicles as well as staying on top of the issue with Honda warranty department. Very Professional and transparent service offering. Highly recommended.

Very responsive Customer Executives. Provided regular updates on the vehicle repair. When a critical part of back-ordered due to Supply-Chain issues, Lily made proactive arrangements to procure the parts, arranged for a rental vehicle as well as stayed on top of the issue with Honda warranty department. Very professional and transparent service offering. Highly recommended.

Thank you Daniel for amazing customer service. Thank you for making my experience a truly great one. I was on a mission to find a car. Daniel called me 2 minutes while checking out a car. I made an appointment and was in and out with my new car asap. Daniel because of amazing gentleman as your self should get full recognition on an outstanding job you did today. I hope to see you in the future still at Honda Fremont. Have an amazing and bless day!

I have been coming here for a few years and they’re always a great help! Especially Brian Tam and his team! It is very easy and hassle free and always appreciate that. I recommend AutoNation Honda Fremont if anyone is looking for a vehicle! Thanks again, I love my new Ridgeline!

Jessica is amazing great customer service

Great Place. Kínd and friendly costumer service.

I was very impressed with the responsiveness of the staff here. Even after driving off the lot the team here really worked hard to get me the best possible deal! I absolutely love my new Honda HR-V!!!

The sales team was very polite and nice, they give you all the details that you ask for. They even helped me with all the loan options. It was wonderful association with Fremont AutoNation Honda. will surely recommend to all.

In 2017 I bought my car here at this dealer. I have been coming to auto nation Honda Fremont for 5 years now to maintain my car and they always give me excellent service.

I was in need of service in a somewhat emergency and your dealership came through with flying colors! Thank you!!!

I never leave reviews but this man and place have truly earned our recommendations. I bought a HONDA CR-V EXL Hybrid Mode. Although I am in a different state at the moment they really went above in beyond to accommodate the transaction. I didn't feel any pressure and everything was clear from the start. I really enjoyed the experience here at Auto Nation Honda and I want to give thanks to Mr. Daniel Baughman.

I was helped by Jason Ngo, and he was very helpful! Definitely did not feel that he was trying to rob me of my money. It was the best experience I’ve had at a Honda service appointment. Thank you!

The service team was very polite and my car was done in less time then anticipated. They even washed it. I would recommend Fremont Honda.

I've called three different times asking for a price quote/availability check; each time I was told someone would follow up within 5 mins with my requested information... NEVER did! So unprofessional, will be taking my business elsewhere.

Even if you book an appointment and go , you should still wait for 30 minutes or more. No one would come check with you. If we go to front desk and check they will still ask us to wait.

Excellent service and very professional customer service

I got an oil change yesterday and left happy with my service as I always do here. I recently moved to Morgan Hill but continue to come back to this Honda Service center because of the quick and efficient services here! My usual service rep is Daniel. He is super helpful and really kind!

Good place.

don't go to there!

As soon as we arrived one rep was there with us, showed the car we were looking for and let us drive it. Great follow up after our visit.

As soon as we arrived one rep was there with us, showed the car we were looking for and let us drive it. Great follow up after our visit.

As soon as we arrived one rep was there with us, showed the car we were looking for and let us drive it. Great follow up after our visit.

Monday morning. My appointment was at 10:00, I arrived 10 min early and I waited until 10:10. Nobody came out so I had to go into the shop to ask for help. The service advisor Nathan was very helpful and speedy. Overall I would still recommend this service department to others. You might have to wait a little after your appointment.

Purchased a 2016 Accord sport recently, overall process was smooth and easy. Just slightly bothered that I had to drive back and fourth 1.5 hours to get the lf headlight and right front fog light replaced due to damage / tsb for DRL. Was promised a full tank of gas to come back but never happened. Not sure how vehicle made it past safety/used car inspection with lights being out. Overall happy with purchase, staff and process , just one of them weird one off cases..

Honda Dealership at AutoNation Fremont Honda provided excellent service in getting our first mini van. Thank you Amin and Sammy for providing great help and guidance for finally getting me the car.

My advisor was DJ and he was super nice and helpful. I also recommend going to this Honda dealership for maintenance over Ken Harvey in Dublin.

Its expensive but work is done right Edit: We’ve had our accord for about 6 years now. The transmission is malfunctioning (just as every other infamous CVT trans does) they went ahead & tried to pull the wool over my eyes for one reason or another. I will not speculate on that. The service member went ahead & told me he has to charge me for a diagnostic run because they in fact DID find something wrong (I wouldn’t have been charged had they not find anything/ left it unresolved) Their solution? I needed to flush my car AGAIN. Cars shouldn’t have to be flushed & refilled TWICE in one year. He was even able to pull up the records of the last services which did include a full flush. Without admitting to the transmissions issues (which this card year follows their recalled cars) they went again & suggested charging me 600+ for a Bandaid. No thank you Honda.

Went for oil change only, Waited for 90 minutes. They forgot my vehicle is there and didn't do oil change, came back without oil change. Wasted 90 precious minutes. Highly unprofessional behavior by service department. I do not recommend this place for service. They should respect customer's time.

My car was in a hit and run accident and it was in the shop for 12 weeks. The shop couldn’t figure out the calibration of the sensors and the locked steering. They towed it to Fremont Honda, and the gentleman named Nathan Duong was on it from the time the car was at Honda. I got his contact from the repair shop and after that he called me on every detail from diagnostic of the problems, ordering parts, and the repair phrase. Little over a week the car was fixed and sent back to shop for me to pick it up. This is how customer service should be. Nathan was able to put myself in his place and assured me about getting the car fixed on time. He is truly a gem at Honda, a person who values his customers. Way to go Nathan. Keep up the good job.

Ace was really helpful and allowed me to check if my surfboard would fit in the Civic Hatchback. Put a deposit down for a car coming in July.

On pickup for regular service they parked all the cars so close together and I found my car with a door ding that won't come off now. Brand new car. Nice on Honda

I recently bought a car, x5 booms said that everything works, that the car passed a full inspection, I came home, the air vent does not work.

Good place for servicing Honda. Labor is a bit higher.

We had a great experience at Autonation Honda, since the very beginning when we chatted with Kent. Kent has been great through the process and helpful all the way till taking delivery of the car. We had a lot of questions and Kent helped us all the way with recommendations. Highly recommended. Kent was always responsive on the phone and the entire process of ordering the car and getting delivery of the car was seamless, thanks again to autonation honda and Kent Branner.

Overall I am really happy with my experience at Fremont Honda. We also visited Milpitas Honda while looking at vehicles and one of the biggest pros for Fremont is that they don't have a "mark up". This isn't technically true but in comparison to Milpitas Honda, it is! Milpitas had an automatic mark up of 5K for regular cars and 8k for hybrid. I believe they were saying Fremont is part of their corporate stores so they don't mark up like that. Don't quote me but it's something along those lines. Fremont Honda has a $2300 mark up. They called it something different because you do actually get some add ons for that price. It for sure came with mud flaps, door scratch protectant, and all weather floor and trunk mats, there might have been one more thing. I appreciate that at least we got some stuff with the added costs. The market right now is pretty crazy on what cars are available and Fremont Honda has very few new cars on the lot. Milpitas had a few available, but we know why with that mark up. We had to put a $500 deposit down and this put a hold on the model and color we wanted that was currently in production and slated for this Fremont location. It was definitely a different car buying experience than I've had in the past but not the dealerships fault by any means, just the nature of 2022 right now. We worked with two separate sales men as the day we were able to come in, our original guy wasn't available. This was Obi and George. They were both pleasant enough. I worked the most with George getting the information and then when we picked up the car. He was very knowledgeable and friendly. Shout out to Hendry in finance. He made all the paperwork fly by as easy as possible and was nice to chat with as we went through everything. He was very accommodating to have me sign everything first and then swap off with my husband as we had to bring our toddler on pick up day. He made it quick and easy, and double checked to make sure George came back to do the final hand off of the car. Overall, I'm pretty happy with my experience there. I did end up buying the maintenance package so we'll be going to this location for service as well. Hopefully our experience with service is just as good!

No se tardan dem

I arrived at the dealership at the appointed time. Despite there being a long queue, probably from walk-ins, they were kind enough to take me in. And Dao in particular was expeditious with his processing the paperwork, and let me get out of there on schedule. And when I came back to pick up the car, besides the service, they had also done a nice detailing job, free of cost. And I was able to pick up my car & walk out of there. Loved the entire experience.

If you are in fremont and owns honda, AutoNation gets you covered for all your service and maintenance needs.

Andy Mui really helped me out, took care of my regular maintenance. Great customer service and very professional on his part. Will be going back there just because of him.

Autonation was very helpful when I was selling my car. They were easy to work with and gave me a competitive rate for my used Honda.

I worked with Amen and he made the whole process delightful and easy. He is very professional and deserves awesome customers and referrals.

Great customer service, super nice, was very taken care of.

I had the best experience dealing with Mr. Duong (Duong, Nhan) with the recall service for my Honda HRV vehicle. He inspected the car carefully, patiently explained the potential problems. He is real nice guy to help me know what he checked for updates and recommendation. I would say thanks a lot for your service and the AutoNation Honda Fremont is really worth to have the experiences.

Everyone was very helpful, they reached out to me frequently to let me know the status of my car and I was very satisfied with the outcome of my auto repair. Thank you Auto Nation Honda Fremont.

They found a nail in the leaking tire, that tire shop didn't. After a bit of trial and error, they got the front end to track fairly straight.

We brought our Honda Odyssey in for an estimate of a stolen catalytic converter. Jason was very helpful and quick to get us an estimate. Thank you very much Jason for your help! It was a pleasure working with you. Margie

This was my first service for my car I purchased in July. I was getting an oil change and tire rotation. When I arrived on Saturday around 10:30 am, it was starting to get busy. There were cars pulling into the service center but that didn't matter because the Service Advisors came out quick to greet everyone. Customer service was great. My Service Advisor, Devron Gepalaga, was very helpful. He was nice and professional. And the paperwork didn't take long. The service took about 2 hours. Luckily there is a shopping center a block away. When I returned, my service advisor told me they were almost done with my car. I paid and was out on the road. My Service advisor, Devron, also scheduled my next appointment. I'm not a fan of taking my cars to the dealership, I've always had bad experiences but with AutoNation Honda in Fremont and Roseville, the employees i've worked with had great customer service and made me feel comfortable. Update: 5/14- I took my vehicle to AutoNation Fremont for routine maintenance. I was greeted by an advisor, Dianna. She was professional and helpful. She answered any questions and concerns I had.

My visits to any dealership service yields wildly varied experience however, my 5/16 visit to Autowest Honda in Fremont is rated 5 out of 5. And this is primary due to my service advisor Diana Romero - who guided me kindly and professionally from the beginning to the end of the service process. I brought the car to be inspected (having done my 60k mi service one year ago) and she stated upfront that it will be a "complimentary" inspection at no charge, unless any urgent maintenance items are identified at which point, I will be notified. After awaiting the promised time of 2-3 hours, I picked up the car and the service tech and Ms. Romero had not found any urgent maintenance items (few minor ones). And this is where you earn that 5 star - Ms. Romero did not put any pressure to "needlessly" upsell any work, honestly stated the current state of the vehicle (and credit also goes to the integrity of the tech) and the inspection results and the exactly readings that may result in future work (e.g. exact level of the brake pad or tire), and appreciated the opportunity to inspect my car. Due to this show of good faith, I will be going to Autowest Honda Fremont for the next major maintenance item even though I can probably do the work myself or by a cheaper local mechanic. Thank you Dianna and Autowest Fremont service tech!

Felt very well taken care of from start to finish! Andy M. was the advisor who assisted me in getting the parts of my car fixed and helped me get everything I needed in a timely manner. Excellent service from him! Thank you, Honda, for such a wonderful team. I’d happily go back to Andy and I highly recommend him to all my friends and family!

The service person was polite and pleasant, and helpful

We were looking to trade in our truck for a car and by chance I called Fremont Honda and got in contact with Obe. He said come on it. He greeted us when we got there and when I say we got lucky we go lucky. Got the last Honda Accord that was in stock. From start to finish, this place takes car of you. It was a very good experience and we will definitely be using them next time around we are looking for a new car!

Definitely will come back, the service was on time and no hassles. Nathan was the service writer who helped me, he was very nice and easy to work with.

Best car buying experience we’ve ever had!! And we purchased from out of state. They accurately listed the vehicle, communicating quickly and efficiently, made it easy to purchase, accommodated some unique requests, and made the whole experience a dream. Will recommend this group/ location to as many as will listen. THANKS 😊

Promptness in greeting you and writing up your service -Excellent (5) Satisfaction with service advisor's handling of your experience -Excellent (5) Cleanliness and comfort of waiting area - Excellent (4) Length of time it took to pay for and retrieve your Honda -Excellent (5) Amenities - Excellent (5) Multi-point Inspection - Yes

I have mixed feelings about this dealership. Not very happy with the service I’ve received especially after purchasing multiple vehicles from Autonation itself. Very disappointed from start to finish because I wasted time and money on this vehicle that I purchase 2 months ago.

Excelente atención, Felicidades!

Never go there. They are complete irresponsible team.

Always a good place to purchase a car and Kent from Sales and Hendry from finance are good people to deal/ work with. It's has been my 5th car from this place.

Service experience was very smooth. My service was completed in about 2-3 hours, as promised. The waiting area was clean and comfortable (for those who need to work from here, they have free guest WiFi). My only concern was the prices being expensive and not reflecting what was shown on the website. My advisor did explain it to me, but you don’t really expect a $100 difference in cost when compared to the costs listed on the website.

I shopped around for my new Honda Civic for a good month. I went to 7 different dealerships and ended up buying from AutoNation Honda Fremont because they were able to give me the best deal. They matched my trade in quote, and sold me my new Civic for about $1,000 less than the other dealerships I went to. Also, Jennifer was a great help. She helped me with every part of the transaction and made it go very smoothly. She even stayed after closing hours to make sure I left with my new Civic the same day. Even though its not the closest dealer to my house, its definitely my go to.

Dao is very professional and answered all my questions right away! I enjoyed the service.

I shopped around for my new Honda Civic for a good month. I went to 7 different dealerships and ended up buying from AutoNation Honda Fremont because they were able to give me the best deal. They matched my trade in quote, and sold me my new Civic for about $1,000 less than the other dealerships I went to. Also, Jennifer was a great help. She helped me with every part of the transaction and made it go very smoothly. She even stayed after closing hours to make sure I left with my new Civic the same day. Even though its not the closest dealer to my house, its definitely my go to.

Overall it was good experience buying car at this dealership. Kent Branner made the buying process pretty smooth. Given shortage of new hybrid cars, Kent helped out on exact dates of cars availability, which helped a lot in making decision with the booking the car. I was informed of car arrival in timely manner. Most importantly, I found the dealership cheapest in terms of hybrid car prices that is going on in current market.

I had a great experience getting my new car from Sales person Vineet at Autonation Honda. Vineet was super sweet and got to business right away. He was a professional through out and yet made me feel very comfortable. Later I met Danny to complete my finance process and he was also very kind and generous and processed the paper work very efficiently. Nice chatting with you guys!

Great customer service. Andy was very helpful and nice

My daughter and future son-in law took me to Fremont Auto Nation Honda to find a new car, after mine was recently stolen. I was feeling pretty down because my car had been stolen and I wasn't sure if I would find something I liked. Sami was introduced to me because he had helped my daughter and son-in law purchase their new cars. Sami was personable and overall, very pleasant to speak with. Sami was very knowledgeable about each car I was interested in and really listened to m y needs. Thank you Sami

Got my first car here. The staff was enthusiastic and helpful.

We have a great experience with our new cars purchase Mr Omid Azizi and Mr Hamid Kohistani

The best Honda dealer out there! I got both of my hondas here. The staff & managers are excellent. General Manager, Brian Tam, helped me out to get the vehicle I truly desired. Sales person, Jeff B., made sure I understood everything about my deal and ensured that I knew all the features of my car. Finance managers Patrick and Hendry were very knowledgeable regarding the process. I did not have to wait a very long time to sign my paperwork. This is not like the usual dealerships that charge you crazy mark ups and have you waiting a very long time to drive off with your new car. Pricing, service, and wait time is top tier! Would highly recommend!!!

Great service and experience from Dianne

Buying a car at Honda was such a good experience. It was quick and easy with great customer service. Although it’s been hard finding a car right now, at Fremont Honda they really made it easy and I was able to get everything I wanted. Highly recommend going to Fremont Honda for all your car needs!

I had the best experience at Honda Fremont! I had great customer service and was able to get everything I wanted in a new car. They were very helpful and the process was very easy. I would highly recommend Honda Fremont

EDIT: GM reached out and was professional, concise, and provided me with what I needed. Will be reaching out to finalize questions and update the review. Original post below. -------------------------------------------------------------- Tl;dr: Be extraordinarily careful when buying from AN. I bought my VW in February from Honda Fremont - was great for a few months and now is in need of several large repairs. I took it to a VW repair center, and they had mentioned there were various underlying parts concerns (strut mount & swaybars) that had not been addressed prior to the sale, which had now bubbled up after the fact. Oof. However, they said that if I had a warranty on the car (which I had purchased), that the coverage should mitigate any of the burn from parts & labor. Easy enough, until I tried to contact AutoNation and receive information about my warranty & purchase that was never sent to me in the first place. I am now playing a game of cat-and-mouse with their finance team, who have hung up on me, redirected me to dead directories, and been generally unhelpful trying to resolve this, while I am out of a car for my commute and daily drive. I asked for a PDF copy of my warranty & purchase details to be sent back in February when I purchased the car. It is now May, and I have yet to see any information. Overall: Sales Team - 8/10. Great, a bit blasé with their job given the current labor market, but that's granted. Post Purchase Experience - 1/10. Given the issues above, I would stay as far away from AN as possible. Inventory: 10/10. Wide selection of diverse cars. Physical Location: 10/10. It's a car dealership, not much more to touch on but it's in great shape. These averages in practice shouldn't equate to a 2/5, but I'm weighting the post-purchase experience heavily, as that's where it really counts.

Promptness in greeting you and writing up your service -Excellent (5) Satisfaction with service advisor's handling of your experience -Excellent (5) Cleanliness and comfort of waiting area - Excellent (5) Length of time it took to pay for and retrieve your Honda -Excellent (5) Amenities - Excellent (5) Multi-point Inspection - Yes

I'm getting my cars serviced here for many years and have always been satisfied. What i like: Top class service. Crystal clear communication. Amazing staff. Well maintained facility.

Honda to share specific service guidance for the mileage and to avoid surprises during the visit. Honda should provide which services are must-haves and other services that could be planned later. Lack of that detail will not allow customer to take the best decision and prioritize the service decision.

Best purchasing experience ever, however learned it needed a new transmission. went to access my warrantee at Autonation Fremont Service department to have the work done, and entered the biggest bottle neck ever. made two payments on the car, no rental or accommodation given toward my payments, even after requesting. their internal process has been filled with them arguing over who will cover the cost. going on two month, still in the shop, still driving old vehicle.

Obi was terrific. No pressure, no nonsense.

3-4 k mark up impossible to buy for msrp price

My first time taking my Honda for maintenance at AutoNation Honda Fremont. My service rep Calvin Jacinto was great, he checked my vehicle history and explained to me what kind of service was required for my vehicle. He went step by step explaining each service and even offered a car wash. He also said I would be receiving texts and a video showing my vehicle being maintained, though the video never did play on my phone, I’m sure everything was done correctly. I will highly recommend AutoNation Honda Fremont to family & friends in the future. My satisfaction was 💯

Hellish experience trying to get an appointment. Now that I FINALLY got my service completed, Honda is harassing me with MULTIPLE emails demanding a review of my experience. Honda, how come I couldn’t get anyone by phone, email or chat to set up a simple oil change & now you’re my best friend?

It was great experience. My service advisor was Jessica Robinson and she was very good at explaining things and helped me in getting my vehicle serviced in short time. Highly recommended.

I was treated very well and the problem with my trunk was solved. My service advisor was very helpful.

I won't even bother about the actual wait time versus the estimated given by the service adviser. I has been at least 1 to 2 hours longer than expected. Overall the service was adequate but a couple of things were missed and this leads me to believe that they don't have a checklist for this are minor stuff. I had an oil change and they did not reset the oil dashboard indicator - promised a car wash but was not done. Had to tell them and wait again. Oh well what can you do with an industry stuck on profit but not on service.

amazing service and extremely friendly staff. I was in and out very quickly.

Jason is our go-to service writer. He listens carefully, and is great about notifying us when the car is done (not at 5 pm with all the others).

I had a great expeience with my Honda-CRV service.. Nathan is very professional and easy to talk to. I actually chose to stay there for the car service and got my car back in less than 2 hour with the exceptional service. I would recommend going to this dealership and especially to Nathan.. :-)

Dianna R. was a true professional

Great car great deal great rate. Happy 😁

Great service by AutoNation. ServiceRep is very courteous and provided timely updates. Very happy with the service experience at AutoNation Honda Fremont!

It has been very hard for me to reach the financial department since I would like to cancel the extended warranty. I had very bad experience with the front office operator. I have tried so many times to get a hold of my financial advisor for the last 3 weeks. The guy transferred my call multiple times without knowing my financial person was not there and he even said why did you call every single day "young lady" ?This is very frustrating!

Came in to get my '19 2DR Si serviced for an oil change and Immediately got greeted by Daniel & Dianna as soon as I pulled in. They were super helpful and knowledgeable about any additional services I should be getting or need to be getting! Awesome service!

Went their for engine light check. The staff was very helpfull and did the job in no time at all.

Great service by Kent Branner, had never in and out

Service advisor, Nhan Duong, did a thorough review of my car's maintenance history and made sure everything was addressed during the recent visit. Customer service here has exceeded my expectations. Thank you.

Everyone we interacted with was nice. The salesman was helpful and the manager who helped us to finish the paperwork was professional, nice and efficient as well. We had a quite pleasant experience with Auto Nation. Would recommend a friend.

I am always taken care of when I go to AutoNation Fremont. Look for Calvin, he's the best!

It was great experience. People were knowledgeable. My service advisor was Adam and he was very good at explaining things and helped me in getting my vehicle serviced in short time. Highly recommended.

Great car buying experience. Jeff Barroga went above and beyond by contacting us when a vehicle became available that matched our exact criteria.

This dealership is a liar. I came from south Sacramento to buy a used Prius. On the phone, the seller Luis said that the is great, nothing wrong with it, the car is in great shape. I drove 2 hours and turn out the paints on top and the door handles came off. Luis told me on the phone that the radio is not working. When I arrived, the whole dash MFD is not working. Luis told me that it’s cover by their used car warranty which is 5days/200 miles but when it turn out it wasn’t even cover cause the miles is too high. I tested drive for 5 minutes came back to the parking lots. Luis turn off the car and took the key inside and never came back out. I had to called him to bring the key back out to turn the car for me again. I ended up brought the car. When I was driving home, I realize that I can’t control where the ac/heater is blowing cause the dealer unplugged ac/heater connector to the dash MFD. I called back and asked them to plug back in. 3 days later, Luis called me back that they won’t do it.

Got my 2022 Accord Hybrid EX-L brand new from here. Don was extremely helpful and kept me updated about the delivery. The finance dept pressures you into taking one of the multiple insurances but you can politely decline. There were accessories that came with the car, but no markup was a plus.

I had an appointment just for a routine check up, and Calvin helped me with any questions I had about the appointment. He also knew I had to go to work in a few hours when I dropped my car off at 7am and I let him know if it was possible to be done by 11am, he exceeded the time and my car was done by 9:30am! Great customer service!

It was great and smooth experience.

Nathan was my advisor and he was very patient with my questions and explained thoroughly what needs to be done to get my car back in shape after not driving it for 2 years.

Respectful and professional service!

Thankyou so much for the great service you give with efficiency and knowledge for great customer service is the best I've ever seen .the manics are fast and honest and and Calvin treats people with respect thanks once again

Without a doubt the easiest and most pleasant buying experience that we have ever had. Complete transparency throughout the process. Very pleased and would certainly recommend Honda Fremont to family and friends alike.

Made an appointment on line, very easy. Got there at 7am, got a service within 5 min. Everyone was polite and ready to help you . Very good service department, Fast turnover and I was out of there in 2 hours. Will get service again next time.

Purchased my first 2022 Honda Accord Hybrid here! Smooth transaction with Vineet made my first car buying experience easy. Thanks again for the great help!

Had a great experience if you looking for good deals and quality cars go here and book an appointment with jeff great sales person 👍

Sami was fantastic. He treated my Mom and I like family, not customers and has already reached out to make sure all is well. Hendry who did the financing was also easy to work with and made the process as efficient and pleasant as possible.

super fast and easy transaction/service. I was worried about not getting the car on time due to some meetings I need to attend after work, but Honda Fremont was very quick and reliable when it comes to finishing the job on time. will definitely comeback for my next maintenance.

Jason and his team at Honda Fremont were knowledgeable, efficient, and professional. Would definitely bring my 2019 Passport back again.

Honda AutoNation deserves great praise for their perfect service; much earlier than expected - painless and meticulous. I considered taking the car to a place closer to work, however, glad I picked AutoNation. One small bonus to attract customers would be a pick up/ drop off service for customers - I would not mind paying a small fee for that. Andy Mui was the Adviser assigned to me - phenomenal job! I would visit AutoNation time and time again.

The location is convenient for me and the staff is great and giving all the details of work and any items they find during inspection of my vehicle. My only concern is the wait time. I always have an appointment but seem to have to wait a few hours just for an oil change. Other than that I will keep coming back.

Giovanni was great ! Thank you so much!

I had a great experience at AutoNation Honda in Fremont, CA. I found the exact car I wanted in tip-top shape at a fair price with excellent customer service. My auto sales rep Isabel was very calm, patient, and professional. The finance process was quick, efficient, and seamless without the hoopla. Danny was informative, professional, and accommodating. By far the easiest and most comfortable car transaction I’ve had. I highly recommend this dealership.

George was the best help in helping me choose a car comfortable for me. answered all of my question to my satisfaction and fully explained the car accessories. I’m not that knowledgeable when it comes to cars but George helped me out a lot. would definitely recommend people come and ask for george to choose the car for them

I bought a car that came out super defective from its assembly, and I asked for 2 months to have it fixed and it seems that the person responsible for the service department is still on vacation so they cannot solve it for me (and I imagine he will continue on vacation whenever I come back and ask for a solution 🤣). As I run more the car something goes out of adjustment, definitely if they know how to steal from you. I did not stop him to see it as they are supposed to do as soon as it arrives (the inspection) I bought it out of necessity, now I think they wait for the car to thunder so that someone else responds and not them 🤬🤬🤬 PD. and this story continues, I guess they wait until I reach the mileage limit to tell me that they can't do anything anymore or because I didn't go on time, while my car keeps falling apart. As the manager told me, your car, your debt, your problem that the first day you didn't see that... 03/26/22 It is the date that no one attends to me, they do not answer my mail, my calls, and the worst thing is that only my license plates arrived without stickers...

Our rep Daniel was really helpful in explaining everything and trying to get our car serviced in and out quickly.

It was a wonderful experience with Honda Nation at Fremont. I am really very glad to meet Shokoor Aminullah and San from Sales team who are very polite and professional towards the customer. I enjoyed every moment starting from enquiry till delivery. It was hassle free experience. Thanks to the entire team who made my car delivery a memorable day. I am happy to be a part of "Honda Family" :D

Nhan the service rep provided exactly what service should be like. Exceptional, above and beyond service. I have worked in customer service for more then 10yrs, he followed everything to the tee. Did not over promise, broke down everything I was getting done to my car, got my car back under the time promised, I was updated along the day by text message. I was truly impressed with the a video text message as to what was done from the technician that was working on my car. I honestly could not be more impressed with this level of service. A few months ago I went to Honda of San Leandro and was quoted over $3k+ worth of service recommended but some I assure you was not needed. Hayward as well, where I live has probably the worst service, so even though Fremont is the furthest of the 3 dealership, it is quite worth it by far! This is also not the first time Nhan has provided this level of service, on another instance I was on a time crunch and on the only day of the week I could come in to get a tune up they were able to get everything that needed to get done in less then an hr! I honestly believe the entire service team actually make their jobs personable and understanding from a customers view point and simple know how to take care of business! Thank you Nhan and to whole team there!

I don’t know about how their sales or service is, but their parking lot is riddled with sharp metal pieces. I left with a shard 9 inch shard jammed into my tire that cost me $500 to replace. Maybe they should spend some time cleaning up their lot

I went for my car service and i am happy with service they provided. There was guy Nhan, who helped me, he was very supportive and gave me additional discount on the service cost.

Got my Honda Accord serviced at AutoNation Honda recently. An oil change, oil filter, windshield cleaner concentrate, and motor oil add-on cost me almost $200 (including about $70 in parts). They also asked me to change engine coolant for about $340 and windshield wipers for $39, but I refused those. This is way too costly for a simple 1-A service!

Excellent Service thanks to Diana!

Very professional staff. Complimentary car wash.

Great service. Daniel, Sales Associate, went above and beyond in helping me find a vehicle that suited my needs and remained in my price range. Great customer service by the sales associate.

It was a great experience, very nice people!!

I had a bad experience with the 3rd party Vehicle Protection Plan they sold me with the purchase of new vehicle. I decided to cancel it one week after I bought the vehicle. The cancellation can only be done from the selling agent. The staff at AutoNation Honda, Fremont was very difficult to get to and was not helpful in getting my cancellation request submitted in timely fashion. I still have not received a refund for the VPP warranty after 9 months! Update: As suggested in the response from the owner, I contacted Brian, GM of AutoNation Honda, Fremont. He responded quickly and effectively, and escalated the refund process within the dealership with the help of John, the Finance Manager. Finally, a few days ago, after about 10 months of my original cancellation request, the bulk of the refund (minus about $100) was applied to my outstanding balance. Although the process took inordinately long, and I still lost overall about $200, I am updating the rating from 1 to 3 stars.

I was assisted by the extremely kind and helpful Jessica when was very kind and shared my enthusiasm for wanting to provide and be there for our families respectively, she did not pressure me into this survey but took care of me like I was her own kin. Thank you Jessica ! You need a bonus and a promotion ! Best Lee

Auto nation provided an amazing experience for us, getting us a great deal and service beyond our expectations. Our sales rep Ace and the finance manager Henry were fantastic to work with and we felt like they were totally committed to meeting our every need in purchasing our new car. We could not be happier about the process and the excellent service we received.

Quick and easy! I loved it there Dao was my specialist and he was amazing even sent me a little video of my car which no other place has ever done. I bought my car there and honestly since I walked into the door the first I have gotten amazing service. I feel so happy with my new car and so happy to get it serviced at this location.

The service team is excellent and very accommodating

Auto nation provided an amazing experience for us, getting us a great deal and service beyond our expectations. Our sales rep Ace and the finance manager Henry were fantastic to work with and we felt like they were totally committed to meeting our every need in purchasing our new car. We could not be happier about the process and the excellent service we received.

Auto nation provided an amazing experience for us, getting us a great deal and service beyond our expectations. Our sales rep Ace and the finance manager Henry were fantastic to work with and we felt like they were totally committed to meeting our every need in purchasing our new car. We could not be happier about the process and the excellent service we received.

Andy in the service department was too awesome! I really appreciated the time he took to explain what I didn't understand and he got my service completed in a timely manner. Thanks so much Andy🤩

Exceptional customer service and great selection of inventory.

👏🏽 great customer service always!

Auto nation provided an amazing experience for us, getting us a great deal and service beyond our expectations. Our sales rep Ace and the finance manager Henry were fantastic to work with and we felt like they were totally committed to meeting our every need in purchasing our new car. We could not be happier about the process and the excellent service we received.

Took my car on for service this past Saturday. Calvin, the service representative, was so helpful. He explained in detail what issues the mechanic found. I thought I was just getting an oil change and smog check. Mechanic found a rear shock that was leaking and the drive belt had cracks. Had those issues repaired and had an alignment done. Mechanic was super fast completing all this work in just 4 hours. I would highly recommend AutoNation in Fremont for any service that needs to be done on your vehicle. Ask for Calvin. Super nice person with a lot of knowledge. He continually updated me with the status of repairs on my Honda Civic. Thanks Calvin for making my experience enjoyable and stress free!

I had a absolutely great buying experience at Autonation Honda Fremont. I couldn’t have asked for an easier and smooth process. I worked with Neeckzad, he was very helpful, knowledgable and explained all the features and need to know about the car. Special thanks to Hendry NG for getting me the best deal and goodies, I really appreciate that. I would definitely do business with them again and great to be part of the Honda family.

Great service. For those of us who want to work while they are waiting, there are work stations.

Had the brakes replaced. They are working as expected. Dropped off and picked as promised.

I like going here coz its the closes where i live.Employees treat the customers with respect. Only the time you wait is too much longer for oil change. I was there around 1pm n it was done 4:35pm. with no appt. n come back after 2 days for my brakes rear n front i was there 8:30 am n it was done around 12:30pm. Thats only my concern the waiting time, but all in all i defenitely recommend you.

I purchased a used vehicle on January 29, 2022. I was there for quite some time. My vehicle had damage on the hood and, it was there but I did not see it. Upon my discovery of the damage on my hood, I called and reported to my salesman and was told to bring my vehicle back. I did so and, of course, he said that the damage was not there when I left the dealership. My girlfriends were at the dealership with me and took pictures as there were congratulating me on purchasing my car. I called the General Manager and he was supposed to get back to me but, he has not as of today, 2-18-22. This dealership has totally disappointed me and I will not refer anyone to purchase a vehicle from them. This whole ordeal has been horrible.

Only bad side about this place is after sales service. They start ignoring customers after sales is done.

Took my car there for maintenance for the first time and my car was running like a cloud as always, 3 days later my car has all kinds of noises coming out of muffler and runs funny, I called them and told them about the problem and they said they would have to charge me again for a diagnostic.. no thanks, it was a huge mistake taking it to this place, I would never ever go back to this shop. I rather go anywhere else but here. I’m pretty sure they didn’t use the full synthetic oil as I requested. They told me they did yet the amount they charged me was for the cheapest oil and they told me it was just a “discount”. Ruined my car, wasted my time and my money. That’s my honest review

Very hit and miss on service. My advisor was very nice and though my appointment was on a Monday, I went the Saturday prior and he helped me check a 2011 Honda Odyssey in. Main issue was the battery needed replacing and asked about warranty coverage. The battery test came back inconclusive so they said they couldn’t tell me if there would be any coverage. I was then convinced I needed to pay $200-$300 for a diagnostic test first so they could confirm if the issue was the battery or something else. I reluctantly said yes. Prior to leaving, I asked they do an oil change. When I came back for the vehicle. They told me it was the battery (which I knew). They had already replaced. I was a little bothered in that they didn’t call me to confirm or give me a quote as the battery would not be fully covered. Then I asked about the oil change. It was not done and supposedly they didn’t know anything about an oil change! I just took the van and left. Oh, I ordered a part for the broken sliding door motor sometime last year during a time a 25% coupon came out. Supposedly it was ordered. I never got a call. I checked in on the order. They had NO RECORD! I don’t trust Auto Nation and I fluster myself in that sometimes I think it’s still ok to go seek them for service.

Faster and good service. Keeping me updated on what’s going on with my car.

Fremont AutoNation was amazing! The staff was so supportive and advocated for me, as a first-time buyer. They explained the process and were super kind along the way. Shoutout to Kent, Brian, & Patrick.

I have always bought my cars here at Honda Fremont. I’ve aquired 3 of my cars at this dealership. They’ve been helpful always from the sales and service department . Kudos to General manager Brian and service manager Lily. I will always be a loyal customer to this dealership. I recommended this dealership to my relatives and friends who whats to buy and service their cars.

I would recommend seeing Jessica in the service area, otherwise some of the employees were not helpful.

My wife and I had an outstanding experience here. We deeply enjoyed having no sales pressure and felt like our best interest was honored. “Sammy” was our sales person and was absolutely fabulous. We even had a small hiccup (due to our own fault) with the vehicle that night, and Sammy helped to get us taken care of with the help of the management and service team. I highly recommend comparing them when buying a new or used vehicle!

The associates were very helpful and had excellent experience!

Great service .. my agent is Nathan very professional and does his job well !!! I rate them 5 stars ⭐️

Great customer service! Found me exactly the car I wanted and quick no hassle experience!

I have been a customer for more than a year.Im really glad that Andy Mui was the one who helped when it comes to services of my vehicle.He is very transparent,polite and respectful.

Service is awesome and you are confident that your car is well taken care of. Michael Thomson is also an excellent Service Advisor.

Superb customer service! And Vinh is a helper very good, I had a great time buying my new car. From the Honda Fremont , all people are Sales they are all amazing! 😇

I brought a 2016 crv honda, George was great, What was not disclosed to me at the time of purchase is There was an issue about getting my registration on time.I brought the car in June 2021 and now we are in Oct. 2021 still no registration and tags for my car, I call auto nation trying to find out what is the hold up ??? John Mccarty is supposed to be handing this, I have called , they transfer me to his line??? and the phone rings and ring, you can't even leave a voice mail if you wanted to. very frustrating and disappointing with auto nation. How long does it take to get a registration and tags????? If any one at this car dealership can help , I would appreciate that.

quick and easy service. Thank you!

Superb customer service! I had a great time buying my new car. From the GM Brian, SM Sopheap, Finance Hendry and Sales Assoc Luis, they are all amazing! 😇

Worst experience ever rushed the job without reading the work order. Charged for things that they “forgot” to replace. Tire pressure off. Our service rep Jessica was great its the people doing the work. We were just at this dealership looking to buy a new CRV not even a month. We really need to rethink that. Not sure if we will go back for service or to purchase a new vehicle

All this sounds negative but Ive gone to quite a few different service shops and this is a fairly common practice. If the shop wants to rise above the rest then they should work to improve in these areas. Only issues I had were: 1. If your service advisor is busy, other employees should be able to look up your vehicles status. There were so many people standing around an not working but no one could help 2. If the mechanic breaks a part to get to another part, the dealership should automatically cover the cost. The service advisor first tried to charge me. 3. Take a picture of where they will be working on so you can confirm later when you get your car back. It always seems to happen to me, but the hydraulic lines and wiring were not routed in the mounts as they were originally. They were pinned against another part binding. Over time they would fatigue and fail.

customer service was amazing and I enjoyed my experience. definitely worth the trip..

My check engine light started flashing on the way to my Grandma’s 96 birthday! I was 600 miles from where I live in Southern California and I had my 2 little girls and my mom with me in the car. I pulled my car into the dealership and was so grateful that Ross was the one that helped us that day!!! He listened so attentively to my story and went absolutely above and beyond to help me!!!!!! He got me a rental car so I won’t miss my grandma’s birthday and called me everyday with an update. He made a pretty scary and overwhelming situation much less stressful! My girls and I were able to get to my grandmother’s birthday on time and Ross made sure my car was fixed and ready to go so I could get back to Southern California safely. Thank you Ross, my family and I are so grateful!!

Ross was professional, efficient, outgoing, and went above and beyond in every aspect to ensure I was satisfied. He called me with updates and the experience was stress-free. I appreciate his honesty and how he took the time to breakdown everything that was being done to my car before and after. I would definitely recommend AutoNation Honda in Fremont to everyone and I will continue to get my cars serviced here.

Took a chance for walk in service and everything was done right. Devron service advisor was polite and helpful. Would recommend bringing your Honda vehicle here.

The service department takes care of you. I’ve had to bring my HR-v in a few times and I always leave satisfied.

Do not go to this dealership. I made an appointment online to get my CR-V its 20,000 mile service and to get the safety recall fixed. When I got to the dealership, they told me they couldn’t fix the safety recall because I had more than 1/2 a tank full of gas. They said to call an make another appointment to get it fixed, so I did. I just got back from that appointment to solely fix the safety recall and they couldn’t do it because the part is on a National backorder. There is a clear lack of communication within this dealership. First, the online appointment portal should tell you if there is any thing that needs to be done before arriving to get the safety recall fixed and if the part is available. If the part isn’t available, why have that option online to make an appointment to get it fixed??? Second, even calling to make an appointment to get the recall fixed sucked. Once again, why didn’t the service personnel on the phone check to see if the part is in stock before allowing/confirming my appointment? Lastly, I got multiple reminders about my appointment, don’t they have someone look to see what kind of appointments have been booked to make sure that they can actually do the service? The communication within the dealership and the dealership with the customers is horrible. I won’t be coming back to this dealership in the future.

Just moved to Newark from Santa Clara and took my honda accord in for first time and was very impressed with the amazing customer service. Was greeted quickly at my car and Devron helped me get my car in and serviced in a short few hours. Thanks Devron and team!

Ross provided very detailed explanation of the services provided and was very pleasant to talk to him. He has excellent customer service skills.

I just got my Honda serviced at autonation hi da Fremont - the whole experience was very smooth from making the appointment to getting the servicing done. I definitely want to give a shout to Devron who was exceptional and gave me top notch experience. Definitely coming back for all my Honda needs !

The are very professional they work with you to get a better interest for new car.

Jason the service Advisor is great took care of me right away, I never new about great service until I bought my Honda HRV and went to Auto Nation Honda, after dealing with Fremont Ford and there poor service, I never had it so good at Honda Auto Nation! In fact everyone that works at Honda was exceptionally friendly! I will be back, Thank you Auto Nation Honda! … Kristine

Should check part prior scheduled appointments to not waste Customer’s time. Apparently technicians don’t know and can’t read tire’s tire pressure requirements. Dropped off my car for a recall issue and received my car with a low tire pressure indicator light on (due to technician not knowing how to check it confusing my car with another model?).

They screwed up my Aircondtioning system. They demanded more money to do , just the diagnosis.

I bought my Honda Pilot in early May, and recently discovered a paint defect. Dianna in Service, and the general manager Brian were able to quickly resolve my issue while providing excellent customer service.

Dianna was very helpful and explained everything I needed done on my car and left me with no questions to ask. Very nice and friendly. Would recommend 100% to go to her for help. Thanks again Dianna (:

Andy was really very professional and serviced swiftly.

It went very well. Jeff was very helpful and nice.

Andy Mui is the best, very polite to his customers

Good experience. Professional service. Take good care of customers

I went to Automation authorized Honda service center for my 2010 Honda odyssey. My car had few issues which I wanted to take care and some suggested by advisor. 1. Loose steering wheel with play. 2. Steering wheel shakes while applying brakes on high speed. Suggested to change brake pad and rotor. 3. Ticking noise on cold engine start and continues later with less noise. I suggested to check rocker arm and lifters. 4. Multipoint inspection. 5. Oil change. 6. Timing belt and valve adjustment. Was suggested to change the timing belt and generally the people would do valve adjustment as its more than 90k miles. So gave the approval for timing belt and later also for valve adjustment. While the car was getting fixed the advisor mentioned oil leak from engine and could fix that in $700 and there is no ticking noise heard. I questioned what kind of oil leak takes $700 to fix and if we fix that later would cost way more, was not satisfied but Gave the approval as its related to engine and wouldn't have to fix ticking noise as its gone with new timing belt tensioner. The Car was taken on Monday for servicing. On Wednesday got a call to pick the car. As soon as the car arrived I can clearly hear the ticking/tapping noise which was meant to be fixed. I didn?t understood how they said the noise is gone. I explained again and Service center agreed that noise is there and they will check the problem and took the vehicle back to diagnose the problem. They could not find the noise and then I went on Friday morning and talked to the director. Director mentioned they wanted to help and will find the issue and would need authorization to tear down with $500.I agreed as I wanted to fix the issue. So starting Friday there was no call from service center and when I called they didn't pick the phone. Then mid-next week the advisor said they don?t know what is causing the ticking noise and might need to change cylinder head itself and which will cost more. I got convinced that service center don?t know what they are finding and don?t know fix the issue. I came here for because they being authorized Honda service center and authorized for another tear down on directors assurance to find problem. After receiving the vehicle and a day of driving. Things not fixed: 1. Loose steering wheel with some play. - Not fixed 2. Ticking noise - Could not even diagnose the issue. 3. Brake Pad ? too loose and have to push much down to apply brakes. What is fixed after spending 5k with these maintenance and two weeks of time. Oil Change and timing belt with valve adjustment which needs to be observed for more days. My feedback is that, this service center can do some routine standard stuff like oil change and some standard fix and their technicians don?t have capability to find and solve the issue even after you explain. Wasting your precious time is another things. My advice is don?t waste your money and precious time in this authorized Honda service center.

Took advantage of my 85 year old Mom She went and had them put in a new battery they wiped out the memory on her Honda and did not bother to reset anything Her car would not pass smog finally after 4 failed tests Honda charged her another 200.00 to fix a problem that they caused Do not take your cars to Fremont Honda

Completely satisfied with service of Jessica Robinson and Lily Carbis

Kent from Auto Nation was Great and took care of the car buying process smooth. He went through all steps of the process and explained about the car very well.

A very positive experien. Waiting area was clean with seating adequately spaced.

My Honda fit 2019 was recalled by Honda for fuel pump change and I got a letter in my mail regarding it.I called Honda and scheduled an appointment for June 8.After getting an appoint meant I got emails from Honda to remind me about my appointment. On June 8 I went there to leave my car.The service advisor finished all the formalities for this and gave me papers and I handed over the keys to her. I took time off from my work that day.She told me to pick my var in the evening. But in the afternoon around 1:00 pm she called me that your car couldn't done because we didn't have the part .I was surprised and shocked that the service advisor didn't check whether the part was available or not. I wasted my whole day and the car didn’t get done.I went in the evening and they apologised and told me that they will call me when the part will.available.I m still waiting for the call

Good service and professional advisors

Customer friendly and very good service!! Jessica is very helpful and friendly.

I braced myself for a complicated experience in buying a new car. It turned out to be a very uncomplicated experience in the end. This was due to a great sales person who made the initial contact with me at the beginning of the process until the end. He was professional, courteous, and empathetic to my buying anxieties and sometimes naive questions. No complications or disappointments at all!

Fast service! Good customer service.

Very easy and efficient buying experience. Kent was very helpful and explained the functions of the car very well.

Jessica Robinson is so nice and very friendly. I would definitely recommend her to be your advisor.

Great service. Called on Friday and was able to get a next day Saturday appointment for 20K mile service. Pleased with the service advisor and work performed on my Accord.

Had a good experience, Jason handled everything professionally. I am very satisfied.

We had good experienced when we both our car..Amin and Patrick who helped us they are so nice and amazing..

Jeffrey Barroga was the sales helping to evaluate and complete all paperwork and cut the check for me. He was very polite, professional and no nonsense. The whole process was very smooth and quick. Highly recommended.

I bought a new Honda Accord car from AutoNation Honda Fremont recently. It was a very pleasant experience and the salesperson (Vinh Nguyen) was very helpful.

I brought my car in without making an appointment in the afternoon. They were very accommodating and fixed what was wrong.

Fully satisfied with service personnel as well as maintenance workmanship.

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This was a recall service. The appoint was easy. The service was done within the indicated time. There was courtesy car wash too. There is good wifi service so I could work while waiting. The staff was couteous.

Due to COVID-19, still no coffee. Not fault of Honda.

My experience was quite pleasant. Frank was a joy to work with. Explained and made everything clear to understand. Will be back for all further services and 10/10 would recommend to all my friends and family!

Wonderful as always the service was great and my contact person Jessica R was pleasant as always and so very. willing to answer all my questions! Thank you, Jessica!

My first time in AutoNation Fremont is a great experience: parts arrived faster than I expected, and services are excellent. Would definitely go back in the future. Special thanks to Mike Thomson, for his professional and great services!

I was in the market for a new hybrid car. I had my eye on the Honda Insight for a while. AutoNation Fremont had one in stock so I went in and checked it out. I was helped by Vinh and he walked me through the test drive and financing paperwork, Vinh kept telling me he would take care of me and made sure I had every issue and concern addressed. He was really friendly and went out of his way to make sure I had a good experience. They also gave me a fair amount for my 2006 Acura TL trade-in. Long story short: I wanted a new hybrid car. I went to AutoNation Honda and Vinh helped me drive off in a brand new 2021 Honda Insight EX.

Everyone was very helpful in finding the Honda vehicle I wanted, purchasing process was quick. I’m Very happy with my New Honda, I definitely recommend AutoNation Honda Fremont!

Great customer service. They took care of my car really well.

Perfect service and fast

PAINLESS and PLEASANT buying experience, highly recommended! Responsive, professional and knowledgeable, Nicole Quintos, sales associate, made buying experience a breeze and streamlined,

Fully satisfied with the work they have done. Jessica was so knowledgeable and helpful. Her cheerful personality was so contagious. The company’s so blessed to have her on their team.

Jessica was so helpful and knowledgeable. She?s so accommodating and cheerful. The company?s so blessed to have her.

Auto Nation provided excellent customer service. They took care of my car service and explained what repairs were needed.

Easy to get appt, showed up on time and was helped right away. Jason was terrific with explaining everything needed as well as costs and process for the services. I was called to inform about progress and explained that another service was an option to handle now. Was updated again with another call when ready for pick-up. Easy and communicative service with no pressure for doing more than I came in for but offer options throughout the process.

Great service and on time. Mike was very professional and explained all the services needed for my pilot. He delivered as promised.

The staff at this dealership were pretty good and patient when listening to the description of the problem with my car. The service-advisor was able to answer my queries and able to give me a proper estimate for the service. Overall, the service visit was good, and my car was fixed.

I purchased a vehicle through the Costco auto program. The transaction was smooth and the sales person was knowledgeable. A pleasant experience.

Had my new 2021 Honda Passport serviced for the first time this past week. My guy Ross was extremely helpful. He was very clear with the communication and everything was handled in a timely manner. Car looks and runs great! We’ve been Honda owners for almost 20 years and love AutoNation Honda Fremont. Their sales and service departments are awesome!

Awesome customer service, advisor DJ patiently explained in detail to me what and why regarding my car issues. He took care of everything and I really appreciate his caring and knowledge. Thank you ?

Great overall experience on purchasing new vehicle

The service department personnel is very professional and courteous.

Michael is very courteous and very knowledgeable about recommending needed maintenance. He gave me three different options on maintenance so that I could choose what I was most comfortable with. No pressure.

Very satisfying quick thorough service. Our service rep was in training but he was excellent!! Thank you so much!!

They helped me look up my warranty to see that I was still within the timing to get free service for my need. They also called me throughout to update on the progress and timing of the service.

My experience was wonderful Meeting Ace made Everything very easy for me! 🙂

I had a great experience.I always have good services at this dealership in Fremont.

Very responsive online in quickly finding the model we wanted. But hard sell on extended warranties by finance guy and his angry reaction when we declined ruined the whole experience.

The Best Service for my car and I?ll keep coming back

Dropped off my car for the service appointment, came back in couple hours, and my car was all ready. Smooth process and quick service. They also offered to disinfect the interior. Thank you!

I received great service from Andy Mui. Thank you.

Outstanding service by Eric. He went above and beyond picking me up from home, answering any questions and concerns.

It was a quick sale, I was in and out within 3 hours.

I like Jessica she is very friendly and helpful . I was satisfied got my car back on time and cleaned.

The worst experience that I have in my entire life, took 3 time tje car for same reason, no solution, they told me to rent a car to ne able to leep my car more days to check, after 3 days on their hands, no solution, they call me to pick up the car and they said no problems with it. Took a little drive. Same problem, went back to shop and drive with the technician, he said oh yeah... there 8s a problem, so 3 days rent a car waist, then tjey give a rent a car for 2 days and then they call parts is in back order, I got wait until arrive.....so almost 3 months goes by and no car fix Honda CR-V 2020

Excellent service, friendly and professional! As I was doing multiple repairs the dealership was very accommodating finding some after market solutions of good quality and offering additional discounts in order to have everything done as needed.

Friendly helpful service.

Chi Luong and Dennis Chow made it happen in a real beautiful way! Top tier customer service with these 2 gentlemen, they made sure I got the car I wanted for the price I could afford and a hell of an APR for my iffy credit rating. If you want quality care and service check these 2 out.

Very professional service. I am very happy with it.

i had a maintenance and bought new tires. the service from scott was amazing. he was very thorough and explained everything to me!

The service is nice. Environment is good.

Bought 3 cars here over 20 years and always happy with the quality of service and customer satisfaction. My wife takes the cars in and they are always very nice to her and explain things clearly. These Honda Accords are made so well, they only have needed scheduled service so I'm very happy to stay with the dealer for everything that's needed.

I really enjoyed the customer service by Jessica who always taking care my car service every time I had my appointment at Autonation Honda Fremont. She is so respectful and friendly to me. She answered all the concerned questions I have every time. I can trust her ? that she will take great care of my car. She has great personalities and attitude with the customer like me. I?d definitely recommend to her to all my family and friends.

Jeff and Vineet are awesome!!! Cant go wrong with this 2 guys 👍

The buying process was really good and I turned in my old car and they paid off my old loan and gave me new car, the process was really smooth and easy. Both the sales and finance departments were awesome.

I am very satisfied with my purchase... I worked with Jack Yu and he was very friendly, helpful, and professional.

I appreciated Carl Medina for helping me in the process of owning this car. Thank you.

AutoNation service is friendly and professional. Some times there's a little bit of a line during appointment time to drop off the vehicle.

Fast and prompt service, and was updated regularly

Excellent service, Understand you need, Customer support is very friendly, Quick response for query.

Came in for my routine check up and Davion was able to help me with all my needs in a timely matter. He’s friendly, easy to talk to, and professional.

Poor service; I always service at the fremont location since it?s close to my house. My car had flat tire recently, they serviced it as it was part of the package. The rim had oils and cream bursting out of the repaired tire. I asked them to clean it so the assistant herself took wipe but wasn?t clean. I could still see some marks and stretch of tube fill cream. She asked me if she could wash the car but and took car for wash. Returned after 20 minutes saying the car wash is down. Waste of time plus not a great experience to wait at the service center. As of April 2021, the inside of car was sanitized but the marks of sanitization liquid were clearly visible on the dashboard and steering wheel. Uneven layers of sanitization made the interior look worst.

Overall we had great service from buying the care though the costco auto and even service department with Mike.

It was good. The technician was very helpful and went over what needs to be done in my car.

Mariam was great!! She was super nice and helped answer any questions that I had.

Excellent sales & service from Kent Branner. He went above and beyond to get me the car I wanted but didn't think I could afford. He knew every answer to every question I had on Honda models on the lot and I was really convinced when he showed me all the features. I felt no pressure/no hassle, he gave me time to make my decision & gave a great percentage rate and was able to get me in a 2021 Honda Sport which I didn't think I could afford but he made it affordable for my budget. There were no games, no tricks or last minute surprises on sales price & monthly payments, he kept his word. You will not be dissapointed having him as your sales guy he's very professional and courteous. I just knew this was by far the best dealership I had been to after visiting some very dissapointing dealerships. When I made the decision to purchase he gassed up & had my car detailed from top to bottom and made sure I knew the safety features before driving off the lot because I had went from a 2005 Honda to a 2021 and a long drive home. Mr. Branner has since called to follow-up as promised to see if I had any questions. This is your guy for purchasing you will not be dissapointed. Also, all staff and salesman were very friendly and helpful.

Friendly staff listens for any concerns about the van , gives detailed explanations of the issues .

I highly recommend the Honda Product, but there is some work to be done from the service stand point, I had a 10:15 am appointment, it took 3 hours for an Oil change, tire rotation, and car wash... I would like to ask the GM a question, why should I make an appointment with a 3 hour wait for easy maintenance procedures, it simply took to long and I was cordial as always I bit my tongue and swallowed it, because the young lady that help us was professional, but I expected better service, I am an insurance professional and I can’t afford to have someone wait 3 hours to see me and your appointment was 3 hours ago imagine that !!!

When my local dealer couldn't fulfill we called AutoNation and they had the 2021 Pilot in the color I wanted and the beat price around.

Pretty easy experience They had the car that I wanted ready to go

Easy appointment setup, friendly reps, they will call you before doing additional work on the car so its not a surprise. Invoice was a bit hard to read though as the itemization of parts/labor was not clear.

Did not get call if my service was completed, had to call multiple times to find out as my advisor was already gone for the day. Car was not washed but receipt said it was, and the substitute advisor just handed the billing and did not explain any of the inspection, completely unprofessional

Very friendly

Hire new management and stop lying to potential customers that drive quite a distance only to be jerked around and worn down by their shady money greedy tactics.

They have nice and friendly employees here. I bought two of my cars here and got them serviced here since then

Very professional and service is great. Customer service personnel are very friendly. Detail oriented, beyond the expectations. Definitely forward the dealer to friends!

Manny was our salesman and he was awesome, how ever, management other than Henry was complete and utter garbage. I drove 4 hour's from Kings County, with a quote in writing, from their internet sales team, that they would not honor. After spending 6 hours with the Sales Manager, Mustafa, and the General Manager they kept changing the price of the Accord. When we finally agreed on the price, they would not honor a check from Navy Federal Credit Union, stating that they didn't know how to get the title of our vehicle from the bank. Ut they pushed honda finance as a way to get the title. When asked about how they get titles for other vehicles with leins from other banks, he would not answer or give and example of any other bank or finance company. They (Henery) even called and confirmed with Navy Federal Credit Union about the process,and we also showed them the paperwork included with our loan and pre-approval documents that the bank included as instructions to the dealer, on the two different ways that they could get the title free and clear. ..again salesman Manny and the finance guy Henry where on top of their game,, management sucked, and the needs some serious attention. I will not give autonation business or recommenrd them to anyone from.the central valley to ever do business with that shady bunch of stereotypical group of managers.

Minimum service on my 2015 Honda CRV, AutoNation did a excellent job. Good Service.

I first interacted with the salesman on line then latter that day met at the dealership. Very impressed by his knowledge of the Ridgeline. Over all very happy with everything

I've been a long time customer to your service department. I'm very happy and satisfied when I visit Fremont Honda and Jessica R. is a excellent person very honest when giving me information regarding my automobile. Thank you very much see you next time arouknd. Audrey Brown

Great service, excellent customer service. First time in. Nadeem Azizy was excellent in welcoming me to your dealership. Hes awesome. If you go to Autonation Honda ask for Nadeem Azizy.

Wasn't expecting to buy the same day but the Sales guy Jeffrey made all the difference. Smooth and easy transaction.

Jason provided Excellent Service - Thank You and I'll be back whenever my car needs help

First thing in the door... Woah! That's a lot of people buying cars! It's like a restaurant full of people then you know the food is good. Isabel was very pleasant and didn't rush us in any way. She was attentive, listened and answered while going at it at our pace. Of all the car buying experiences I had so far, she is the best!

My service rep was excellent! He was professional, helpful, informative, courteous.

Dianna was very professional and patient with us. She?s a pleasure to work with.

Staff is professional and friendly. Vehicle purchase experience was one of best I have ever had. No high pressure sales pitches. All the employees we dealt with were great.

I made an appointment to see a specific car. When I arrived it was not ready. I sent ahead all of my information to make the process speedy (info on trade in, credit score, etc). They started the process quoting me rates for a credit score almost 100 points lower. It took almost 4 hours to get through the process, which was exactly what I was trying to avoid by getting them my information in advance. Had they continued to update me on a timeline, I could have had dinner, transferred items from the old car to the new, etc. Managing the customer experience is a training course they clearly missed.

Overall service was great! They get 4 stars because there was a mix up in scheduling in their part and they were over 2.5 hrs late picking up my car. I was expecting a better discount since it was an inconvenience. However, I understand that they need their money. Once a new appointment was create by Jessica R, I knew I was in good hands. She gets 5 stars for sure! Jessica R saved the day & was extremely courteous. Thank you so much Jessica R!

I took my Honda Civic LX in it have an issue with ongoing alerts to check my tire pressure. They quickly diagnosed my issue and resolved it along with other issues I was having with the vehicle, without even being told to address these issues. Far and away the best place I have ever taken any vehicle I ever owned. Thank you so very much for all your efforts and the resolution and relief you have provided me.

I took my Honda Civic LX in it have an issue with ongoing alerts to check my tire pressure. They quickly diagnosed my issue and resolved it along with other issues I was having with the vehicle, without even being told to address these issues. Far and away the best place I have ever taken any vehicle I ever owned. Thank you so very much for all your efforts and the resolution and relief you have provided me.

A very pleasant experience with Service Manager Lilly, orchestrating service and window tint to her Service writer Jessica, of my 2020 Civic EX Sedan. I dropped off my vehicle at 9am in the morning. At 3pm Jessica called me that everything was completed and ready for pickup. They always take excellent care of me. They did a great job on the window tint. I recommend this Honda dealerships service department to any with a Honda.

Ace and the entire Honda Fremont team did a fantastic job helping me find the perfect new accord hybrid. They were extremely professional, patient, and attentive. This is my second new car purchased at Fremont Honda and I will only come back here when I want a new car because of the phenomenal customer service.

The service was really good and will come here again.

Everything went well as our car was serviced as needed. Dianna greeted in a friendly and welcoming manner, surveyed the vehicle, invited me into the dealership, explained what had to be done, and gave me a time frame for pickup. She called me within that time frame and the car was ready when I arrived. Thanks for the wonderful service!

They were all very helpful and calm. We spend a lot of time there but it was worth it ..

I always take my car there and they do an excellent job.

Dao was excellent! He was very attentive and knowledgeable.

I’m going to keep this short and simple, best dealership I’ve been to and best salesman I’ve ever dealt with, when you get here ask for Manny and the guy will take care of you like Family enjoy

Dao at AutoNation Honda in Fremont, CA did a great job of keeping me in the loop about what services my car needed and the status of the service. I’ve been bringing my car to this dealership since I purchased it in 2013 and will continue to bring it there for service because I trust their quality of work.

Dao at AutoNation Honda in Fremont, CA did a great job of keeping me in the loop about what services my car needed and the status of the service. I’ve been bringing my car to this dealership since I purchased it in 2013 and will continue to bring it there for service because I trust their quality of work.

It’s the best experience, I never buy a used car but I have no choice cause It was for my sixteen years old son. I was thinking of his insurance so I just decided to buy him a used pick up a 2001 Tacoma single cab, insurance gonna be cheaper and visibility is better so I saw one online at auto nation Fremont where I met JP the used car manager and was so friendly and up front. The way he treat me was like family but not a client cause he had a son same age like me. I was so glad and happy to go to this dealership so I recommend you guys if your looking for a honest and friendly person to buy a used car go fine JP his the best:)..

The service writer is pleasant to work with, and gave an time estimate for the repair to be spot on. Sorry no morning refreshment due to Covid cautions.

Sammy and everybody in the finance department was very helpful and was able to work with a us.

In for recall notice...quick and painless...also social distanced.

The device was good, process was simple! Would recommend to family and friends.

I bought my car there and continued to have it serviced there. Great customer service. Thank you Diana Romero for great service!

Very easy to call or inquire what u need the car that we have is very good 😌

I found 2 cars I was interested in from two different dealerships. This dealership had the one I preferred, but was listed at almost $2,000 more than the other dealership. I emailed this dealership and enquired if there was room for negotiation in the price and was told that if I came in they'd see what they could do. On arrival, after a 1 hour drive, I found the car with undisclosed damage, but was still willing to go ahead with the purchase, for the right price. As soon as I said that, the salesman got a confused look on his face and said, "we are a no negotiation dealership," a sentiment that was then repeated by someone who identified himself as the sales manager. When I stated that I was told otherwise by e-mail, it was implied that I was lying, and after a brief back and forth in which the sales manager just tried to justify overcharging $2000 for the vehicle, I left and purchased the vehicle from the other dealer.

When ever I take my car for service Jessica Robinson treats me very nice and she is very professional at all times. I will always take my car for service as long as she works there.

great customer service. good work, friendly environment

VIN: 5FNRL3H76AB052222 Vehicle Mileage: 70,000 Description: My car has tpms problem. The tpms light always alert since the regular service in 2015 or 2016. I don't exactly remember. I think the recording service history have. I always service in Honda Fremont in California autonation. In this summer I bought foxwell NT510. I changed the sensor battery. After I changed the sensor battery, I found one of sensor is not match the tpms computer. I think this is the problem cause my tpms system light always alert for 4 years. I think Honda fremont, the worker when I was service. He intend change one of my sensors in Tpms computer. Cause the senses number was not match the computer. Then after driving maybe five or six Mile the alert comed on. How do you explain this situation? I think this behavior is not good ,as the fake service. And course I need spend more money for his behavior. His service man said they need$800 to repair this and I didn't do it. What crazy! they use this very easy way to fake repair situation and make money. They just use their hooda special tool to match another sensor enough. Upload only one picture? The last one sensor is not match the computer. That number is 8D2006F5. My four sensors don't have the number 8D20064F. I already have the picture, but only can upload one picture. I don't know how to connect with you show the proof.

The overall service is quite satisfactory, I will continue to do maintenance and repairs here next time

Brought my civic not too long ago. Very courteous and kind advisers. Got excellent service. Highly recommended and thanks for a job well done.

I was happy that my warranty covered the problem. However, the service writer was off the day I came in to pick up the vehicle, which he had informed me. Nonetheless, it took some 15 minutes to track down the order. It was finally found.

Our sales person was Daniel Lee was pleasure to work with. His performance was totally opposite of what one expects from a car sales person - no double talk, no bait and switch or haggling. He clearly and openly communicated at every phase of the purchasing process. He even responded in timely manner to our questions even after sales. His assistant Sivheang San was equally good. I do not know if she is another sales person helping Daniel or his assistant but I am sure I would have gotten very good service from her too if she was our sales person.

Thank you for taking care of my CRV servicing this time

They are great.they did a good job for us. It?s hard for me to find the part and service but auto nation Fremont helped me to have the job done in three hours. I am happy to recommend them to my friends .

I called in at 7am for a same day appointment. Customer service was able to set something up right away. At the service center, Diana was a great service advisor. She was very kind and knowledgable. She got my vehicle done on time. Thanks Fremont Honda..

Service person Mike was very courteous and professional

I had the pleasure to work with Chi Chow (Dennis). He is very nice, very honorable, and extremely patient. He explained everything and answered all my questions with thorough answers. We are very happy with his amazing salesman skills. I would absolutely recommend working with him.

sale person is very nice helpful and friendly

Excellent service across the board! Service is systematic from the time you checked in until completion. Great staff and very accommodating. Highly recommended !

He was attentive, thorough and explains things well

I went to oil change, sale association was friendly and knowledgeable as well. I rate 5 for person who help me. She recommended change transmission oil as well so I ask for price, they gave me estimation price was high and after work done, price was more than estimation she provided, I would say Honda Fremont has high price compare to out side service and hind do have high labor charge as well.

Pleasant experience. Highly recommend the Fremont Service Center.

Kent was great, it was an overall great experience.

I purchase a new car from Autowest Honda in Fremont and had a good experience. Kent, the sales person, called me a few days afterward to make sure I didn’t have any questions about vehicle operations. He also showed me the basics before I left the Dealership. I felt good about my purchase and feel I got a great deal!

perfect place to bring your Honda for service,customer service is good,

Dao Nguyen helped me with my recall service. He was efficient, responsive and thoughtful. I hope to ask Dao to help me again when I need to bring my car in.

Sale person was very nice n helpful

Very tentative. Friendly and knowledgeable on the issues my car was having. Able to expedite and fix at best for me. Please so far!

They are highly organized.. Everything runs smoothly. My advisor made recommendations on maintenance work that needed to be done given the mileage. I was offered a complimentary car wash.

Safe environment. Efficient. Fast service when I arrived.

I really appreciate how accommodating the team is! I work in the peninsula and can?t really make it over to Fremont in time for an appointment but they always accommodate me and let me drop off my car so it can get worked on the very first thing next morning! When I drop off, they have everything ready for me to just sign and be on my way within a few minutes. Picking up my vehicle is just as simple!

Super helpful and friendly customer service, I felt really taken care of

I got the car serviced and they checked and tested my vehicle for the problems I was having and at the end of the day they also washed my car

The car was serviced on schedule and I am happy with the service.

Jason did excellent customer service. He helped me with the request that I needed. Keep up the good work! Thanks

Dianna Romero did a fantastic job at keeping me up to date with my service and providing me with a very thorough outlook on what she and the techs recommend for my vehicle. I will definitely be coming back and scheduling with her.

Excellent customer service, my credit wasn't the best and I got a car loan approved. Sivheang S. and Febrianto K. were very helpful. Thanks!

Service scheduling was easy. Service was great, they kept me informed of everything and was clear on what maintenance was done and what additional maintenance is required to be completed soon such as brake pads worn close to replacement.

Jason my service advisor is very competent and professional.

Dianna Romero did a fantastic job at keeping me up to date with my service and providing me with a very thorough outlook on what she and the techs recommend for my vehicle. I will definitely be coming back and scheduling with her.

Edmund gave excellent service. Kept me updated on what is needed to fix for my vehicle. Explained service that will be provided and possible costs. Excellent customer service.

My thanks to Daniel for the excellent customer service and to Lily for personally coming out to make sure my visit was quality! I could not have asked for more!

My car needed maintenance and the team at this location sure know what they're doing! From the moment of setting an appointment to the time the car was serviced and delivered, Lily Carbis conducted herself with professionalism and efficiency. She kept me updated on the status of the car with a detailed indication of what was done to it. Even after the car was delivered, she followed up with a phone call to make sure I was happy with the service received. My car is 6 years old and I was impressed that it looked and drove as good as new after the service. You know that good feeling after getting a great haircut? How your self esteem gets a boost and feel like you can do anything in the world? I'm sure that's how my car felt because it received all the attention it needed at this location. The service was excellent all around and the service staff accommodations to conduct business under a pandemic is first class. Will certainly keep bringing my vehicle to Honda Fremont for years to come!

Good service and helpful people

I had a great experience because of Mr. Dao Nguyen, he was very helpful when I bought my car for maintenance service! He did a great job! Such a wonderful person for being polite and you can see that he really knows what he is doing. Thanks you!

Overall, the staff is friendly and courteous. Of course those qualities are meaningless if the true purpose of the customer’s visit is not met. For that, I take my hat off to Mariam Enriquez where it all started. She is very skilled and knowledgeable, and made the (car buying) experience pleasant and comfortable...reasons why I never even attempted to look in any other dealership. She is simply exemplary in her trade.

Unprofessional service advisor to even check a noise coming from front dash board of 2019 Accord. Service advisor noted that there will be fee to run diagnostics without even checking, or verifying the problem. I have taken my car to other dealerships, and never were asked for any fee . Specially when the car is still under Warranty.

Kudos to AutoNation for adding a stellar to your dealership!...Mariam Enriquez! Impeccable sales approach,...no pressure, pleasant, knowledgeable...couldn?t say enough...a GEM in your work force.

Had to get a routine oil change as well as brake fluid and Daniel quoted an initial eta of 3 hours and the service was completed in just under two. Plenty of space to wait while also social distancing. Will bring my vehicle back for future services.

My rep was one of the best . He knew his job he showed me exactly what I was looking for worked around my payments and kept on checking in on us while waiting

Frank really knows how to treat customer. He knows what he is doing and all supportive of the customers.

Friendly Staff, facility is very clean and safe. I love Fremont Honda

I purchased HONDA CRV HYBRID TOURING vehicle at Autonation. They gave discounted price from COSTCO and also 0% interest. Overall, great purchase.

My service advisor Edward Hardy was very personable and knowledgeable of what service was needed to my vehicle. Overall the staff was very friendly and very accommodating.

Dianna was very helpful. She explained processes and cost of maintenance very well.

I have recently purchased a vehicle from AutoNation Honda Fremont, and their service staff have been incredible. From my first service appointment to touch up a scratch that the car had on the rear bumper from before the purchase was made, to the first service appointment and additional small service asks that I have had, Devron, and the other service reps have been great. I was treated with respect and the staff as a whole have a very amicable disposition towards anyone that pulls up to the service queue. Several staff members who have received my vehicle have been most welcoming, and pay close attention to detail upon inspecting the vehicle at the arrival process. When I have brought up small issues with the car, Devron has been diligent to assess those asks and help resolve them for me. I greatly appreciate the customer care and professionalism demonstrated by the service staff.

I went without appointment and I was provided the service in time. The service was excellent.

The sales person Aman was a “good salesmen “ watch out for hidden charges end up getting the car for the price they promised,the finance department had poor customer service and poorly trained employees this fall on the management was promised two free services end up only getting one . Get everything in writing the sales manager name is Mustafa not a reliable person.

Satisfied will service .Staff was professional and courteous.

John Lu was an excellent salesman to work with at AutoNation Honda Fremont and would not hesitate to contact him if I were buying another Honda vehicle.

Fast and efficient check in and check out. I would come back to this location again.

My dealer greeted me and my family right as we entered the dealership. He was very helpful and answered any question that me and my family had. He was very kind and did whatever he could to satisfy our needs. Definitely very reliable.

I took my cr-v in for its first service/maintenance appt and Mike helped us out. He was so friendly and pleasant, and the team at the Fremont location completed the job very quickly!

Thank you Diana for your excellent service and see you on my next visit👍

Was Able to get in and out and service done in a timely manner. Staff was extremely courteous. I?ll be back

My server helper was great n helpful.

With an appointment date, I took my Honda CRV to AutoNation last January 2, 2021 for it got the service light on; it needed change oil and I elected to have tire rotation. The service advisor that assisted me, Danny was nice and cordial. We had some good, pleasant exchanges and while accessing the vehicle record on his terminal, it showed that at the current mileage it is suggested to have wheel alignment too. I asked for the cost and after declined explaining that I will have it done on the next time around due to financial reason. Your service advisor nicely acknowledged and informed me of the total cost for the day?s service will be $41.75. It took about two hours of waiting then I was informed through my cellphone that the vehicle was ready for me. At the service department Danny printed and handed me the receipt with instructions on where to pay and the vehicle will be coming out to be parked at the front. All exchanges were pleasant, happy and cordial. Danny reminded me to respond to the online survey and give him a good write up which I honestly think he deserve. Driving the car on my way out of the establishment, at the main road I noticed the vehicle was pulling to the left. To determine what?s happening, on Cherry Street, I straightened the wheels direction, removed my hands on the stirring wheel and the vehicle started turning left to the middle of the road at about 75 to 100 ft., the wheels were misaligned! Upset with the condition, upon reaching home I requested for wheel alignment appointment at Wheel Works. The test result indicated the Rear Left Camber Toe was out 0.19 degrees, where the specifications are 0.00 deg to 0.16 deg. Unfortunately this review format does not accept .jpg attachment but if you need the Wheel Works alignment report I can send it through email. My vehicle, the 2016 Honda CRV was perfect in all operating conditions when I took it to Honda AutoNation that day. It was handling abnormally when I drove it out of your service shop. It had wheel mis-alignment and dangerous to drive or operate on the normal road. I believe the mis-alignment was intentionally done to make the owner return the vehicle for additional service, thus additional revenue to your company. Am I mistaken, or is it dishonesty at your end?

Brought my vehicle for service (Maintenance Minder B) on 1/25/21. Was attended to by Jason Ngo. He was very professional and helpful. He and his team were able to get the job done ahead of the estimated time. Great job! Keep it up. Will look for you on my next service.

This my go to Honda branch, very satisfied with the service of my advisor Frank!

Honest, fast and high quality

Thank you very much Jessica for taking care of my cars service. Very helpful and awesome customer service!

Very helpful and friendly staff

service experience was poor! prior to service, twice did not receive promised return phone calls. dealership delays resulted in it taking two weeks to get my car back. additional paint touch-up promised not done. gift cards missing from car. will only return for warranty work.

Honda Autonation of Fremont staff is very professional, and knowledgeable on their products. First time buyer with a new vehicle purchase and it was a smooth experience. I knew what I wanted ahead of time, and the online application was easy and fast. I will be using Honda Autonation again in the future.

Frank was super informative and thorough. I had been going to a different Honda dealership for years, and never really got the sense of what I had to do to make sure my car was in good health. Frank walked me through each part and explained to me what was going on and why. He made me feel secure in what they were doing and I will definitely be returning instead of my other place. Thank you so much! 5/5 stars :)

Conducted brake fluid change, oil change and multipoint inspection. Good Service, a bit expensive

I had a great experience at Honda. My truck had the Emissions System Problem message. After a couple of hours it was due to software update. Once this was done, the message was cleared...no issues at all.

My Honda got 3 recalls. Lily helped me to make an appointment with valet, it saved me a lot of time, and was safe during COVID-19 period. The whole process went smoothly, highly recommend 👍!

Devron is always really helpful and super nice. He is the reason I drive so far for my car services.

They fixed my car as expected. It came out cleaner, and all service was done to my standards. The service clerk who helped me was excellent.

They have an excellent customer service.

Thank you cause I got the car i want and thank you for jeffrey Baroga who helped me a lot on getting my crv ex awd.

My concerns and my car are well taken care of. Special thanks to Francis Aboy.

My new, 2 week old CRV gave me every problem code there was including brake systems. When I called, because it was a Sunday, service center was closed, but they would not even give me a loaner car. Need to tow it in tomorrow, so 2 days without transportation because my NEW, only-had- for -2-weeks, CRV Hybrid broke down. Not what I would expect from a new car or the dealership that sold it to me.

Everything - especially Devron for providing outstanding service

Daniel and Frank are great service advisors. They were able to help me with my inquiries and delivered as promised

Service advisor Jason Ngo was friendly, respectful and very helpful with our needs.

Love my new CRV EXL and the team at AutoNation Fremont were wonderful to work with. I got just what I wanted🤗Thank you to Isabel and Chee🤩

Five stars is underrated for this dealership. They had the best customer service ever. I never got this experience from any dealership that I have ever went to. All of the staff were super friendly and made us feel so comfortable, but Sammy went above and beyond for me. He knew exactly what he was talking about when giving me details about a car and not once did I feel that he was too pushy or lying just to make a sale. He gave me the best deal for a 2021 vehicle that other dealerships weren?t even trying to help me for a USED 2019 car! If you want a smooth stress free experience I really recommend this dealership and going to Sammy. I cannot thank him enough for going home in a new car without getting ripped off. I would honestly go back to this dealership just to talk to him that?s how friendly he was. THANK YOU SO MUCH SAMMY! I am really happy with my purchase!

My service representative helped me diagnose an issue and fixed it very quickly. Very satisfied.

I received Good service from this dealer. I will come back to this dealer for my next service.

Outstanding service for my 30K maintenance service. Michael Thomson was my service advisor. He was outstanding.

Jessica from Fremont Honda provided excellent service and explored all possible discount she could offer, i hope all service clerks are honest like her

ive been doing service from honda a few times now on my honda crv and they always took care of everything from tires to changed oil to washer fluid etc. i am very satisfied with the service. keep it up TEAM AUTONATION!

Fast and friendly experience, got a deal that fit our budget

Lack of communication and professionalism. Review your receipt before you pay. You might end up paying for a free service.

Excellent service. Very good communication about necessities of your car, estimates,etc.

Excellent service station and service manager. Went it for service, they even washed my car and also did a complimentary germ treatment.

My service Advisor was Mike he was very polite and helpful and fixed all the issue ..but he dint mention exact time for the service . Thanks Mike to you and the mechanic who checked my vehicle and a big 👍 for the service

I had a great experience at Autonation Honda Fremont. Sami the salesman was very helpful and polite from the moment I got to the dealer.

Good customer service. Fast repair. Showed me pictures and did the job well

Service agent (her name is Jessica) is extremely nice, accommodating and knowledgeable!!! Best Honda service I?ve got so far after 6years and I feel glad that I moved to this location for my car?s routine service. Will definitely come back!

Diana is courteous and knowledgeable. She made sure I understand the recall and why the parts was delayed.

Amine the guy who helped get the car was very helpful and kind. He is very patient and caring person.I am sure I will be back to get another car .

Very good communication from service manager, kept me up to date. It was a prepaid maintenance so simple items changed, oil and filter, a check of other items with no issues found. I would recommend this service center to friends and family.

Very friendly and finished the service within the time frame promised

Service was efficient and friendly at Honda AutoNation.

Dao was my advisor, for 2nd time now. He is very, very polite, listens to my concern, very progressive and accurate with his responses, follows up on something annoying, especially to schedule the wheel guy to take a look for fixing some minor scratches. Dao, Thank You Very Much! I recommend AutoNation Fremont Honda is the BEST, and keeps their word! Let's not forget the Service guys, they work hard to maintain schedules. The parts guy is very informative. A lot of places to sit and relax, clean restrooms as well. Vehicles sanitized after service. Care is obviously everyone's goal with your vehicle in mind. Very Much Appreciated guys!

It was a busy day at the dealership. However they took the time to check their inventory on what is available. Went above and beyond to find the car that I wanted.

I had to update my review. So after leasing a car from them with great experience i tried to sell my other car to them. Initially they offered below market value which I declined. Then after a some communication with the manager and a sales manager we agreed on middle price. And was asked to stop by to finish the paper work. When i got their they retracted from the agreed price and even offered a lower price then previous one. With claim the original offer was expired!! What waste of tome for everyone

Process was easy and flexible. Most of the sales process was done by email and over the phone. Communication was great and service was excellent! Thank you Isabelle and Autonation!

The overall experience was great. Despite COVID 19 the visit didn?t make me question my safety. Dealer took all the needed care and followed all the regulations.

I've been there at AutoNation Honda Fremont for regular services on December 9, 2020 & for extra check up since I have a plan for a long trip & with the exemplary services of Jason Ngo & your service department I felt so bless & confident for our safe travel together with my son! Thank you for all you do! May you be bless this Christmas & everyday! Abby Parsons

This is a great place to get your vehical taken care of. I frequently get my Honda Odyssey 2018 serviced at Auronation they always pleasantly surprised me. This time I want to specially call out Francis Aboy for taken care of it right from pick up to service till delivery. Keep it up .

Highly recommended for their customer service.The place is clean.Ànd the most important thing at this time of COVID they follow the safety guidance of Covid 19 👍👍👍👍👍

I was beyond pleased with my car. It was washed and santized I took it in for a oil changed and they also told me it had a recall and they took care of that also !

Service advisor Francis Aboy is very helpful. He explained each item of services to me and let me decide which service package.

Good assistance ! The repairs was really fast, polite employees

Ms Edmonds was very thorough and helpful during the initial contact of getting my car in for serviced. She answered all my questions and was cordial. At picking up my car, everything was listed was completed. I was going to take my car to San Jose Honda but I just couldn't. Once again thank you for excellent service.

Unnecessary charges added. The repair suggested for new car which is not necessary and just for making money suggested. Not recommended

Francis in Service dept!!! great service experience , was very informative, and patient . Im a new Honda owner and not used to all technology in these newer cars , easy fixes and took time explain some settings. Thank U!!!!

As noted in my post, Service Advisor Devron was very helpful going out of his way to search for part so that I would not have to wait for one to be ordered and return when it came in.

I came for an airbag recall for honda fit 2010. Francis Ian Aboy, my service advisor, helped me out, explained about the recall and the process. He was very friendly, professional, and honest. He explained to me in details about the other repairs to be done in my car without being too pushy to get the service through them. He was very respectful about my decision.

My car buying experience was awesome. The sales guy, Vineet was extremely knowledgeable and helpful with everything I was looking for with my purchase. I highly recommend AutoNation & Vineet Bharadwaj.

Exceptional service as always. Covid 19 compliant with all safety precautions.

Very professional interaction. Got the car within estimated time.

I purchased the 2020 Honda Accord Hybrid 3 weeks ago. The buying process was totally different than I had experienced previously. I never felt pressured to do anything. It was an overall pleasant experience

Received excellent service. Saturday appointment time was convenient Service representative provided professional and accurate advise. I will continue to have my Accord serviced at that dealership.

My visit was satisfied they fixed the problem great service I'll give 5 star.

Both the buying process was made very simple and got the deal I wanted and the first service afterwards went very smoothly everything was explained correctly!

Great service experience once again!! Dao from AutoNation Honda Fremont understood the problems pretty quickly and provided prompt service. He kept on following up until all the issues were resolved. I really appreciate the level of dedication which he has shown in serving his customers. Thank you Dao and AutoNation Team!

Very good ,from start to finish. Timely accurate information and reasonable pricing.

Dao has been very good with customer service. He is kind, knowledgeable and very efficient in providing all the services.

My experience with the dealership was superb. The audio unit of my Honda CRV LX was not functioning properly and the dealership replaced the same free of cost.

Service advisor was knowledgeable and detailed in explaining the work. Provided timely updates

I HAD SCHEDULED AN OIL CHANGE AND END UP WITH ADDED SERVICES.

They have provided excellent service. Everyone was courteous and nice, and the maintenance staff was professional. It was a great experience. I would choose this place for car maintenance service next time.

Diana was excellent - she provided a time when it would be completed and kept her word . I like their cautionary measures during Covid 19 . I would like to see more portable hand sanities that are touchless when entering the building and near the bathroom and waiting area

Had a great experience on how my vehicle has been handled . Shoutout to Jessica who had helped out throughout the process with required recommendations. I?d definitely recommend this place.

They have the best Prices in all the Bay Area and excellent service.

They have a great team that works together to get the car for you! I am so happy with my new HRV :) I feel like they asked for what I was looking for and got me just that. They wanted to make sure that I was satisfied. Don & Nadeem were helpful & so friendly. They answered all my questions and went the extra mile to ensure I was happy. Highly recommend them for your next Honda!

I went in a couple of days ago to ask a question about our Accord. It was close to 3pm so I was expecting to make an appointment. Our vehicle was diagnosed and the repair ws completed within 2 hours. I was shocked on how quickly the job was taken care of.

I am satisfied in thier costumer service.they ate nice

Service Advisors professionally handle their assigned task and willing to go beyond expectation to solve service orders , may it be on the technical or financial concern of the client. Great experience during my service visit.

yes. customers expectation is never fulfilled by any .so no way a reliable veheicle you can have but can not believe that they will keep the promise all a little deviation will be there ,but still HONDA IS HONDA

Got my first scheduled maintenance and it was good although it took more than two hours for oil change and some other stuff .

I was with my family, looking for a new car for myself, when we were greeted and helped by Sami Asmatullah. He asked me what I was looking for and brought me right to what I wanted - and for the right price! He was very prompt, made small talk, and was knowledgeable. The whole experience was very pleasant and I could tell that they were working as fast as they could. Sometimes, that's all you can ask for. I'm very appreciative of his work and help. He even got me new floor mats for my car! VERY happy camper :) My thanks also goes out to Don Tolentino for his great work on the finance side. He, too, was able to make small talk and multi-task with great speed. Also, great thanks to Brian Tam for creating an environment that puts the customer's needs first. I can see the work you and your team put into this business.

One of my best car purchase experiences. Loved the friendly staff, support and the Car 😃

Great experience! Great customer service! Kailey and Isabel helped us throughout. Happy with my purchase overall!