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Recent Reviews from AutoNation Honda Fremont

The one positive: I found the (used) car online; I called to make sure it was still available and Abdulla had the car detailed and it was ready when I arrived after work. That's where anything resembling customer service stopped. It still took 3 hours to buy the car. Moner was the person who did the financing and paperwork. He was pleasant enough (but more on the aloof side) and made the hard sale on the warranty -- including giving me false information about the make of the vehicle, but I'm giving him the benefit of the doubt that he wasn't intentional with that. I didn't dawn on me to remove the daily limit on my debit card for the down payment, but I took the car home anyway. The next day, there as an issue on their end with processing my debit card. I ended up sending a cashier's check certified mail a few days later. I was not given any of the warranty information the evening of the sale and wanted to have a record of it and know what was covered. During one conversation with Moner to get the down payment squared away, he said it would take a couple of days for the warranty info and he would email it to me. He didn't. It was difficult to get a hold of anyone at the dealership. Moner didn't answer my emails and didn't answer his direct line. (There were a couple of times that no one even answered the phone at all at the dealership.) I was frustrated with the lack of communication so I left a voicemail for the sales manager. I still received no response. I finally got Moner on the phone last Friday. He said I should have received the warranty info with my paperwork. I told him I did not. Then he said that there really wasn't any warranty information, but he had a brochure that listed the coverages but didn't know how he could email me that. I told him he could mail it to me. At that point, there was an air of rudeness in his voice when he said he would have someone mail it to me. At this point I was a little exaspirated too, however, I have spent many years in the hospitality/customer service world, and I was not making a ridiculous request to get a warranty certificate that he sold me. I'm not holding my breath for anything to come my way. This was absolutley, hands down, the worst car-buying experience I have ever had. In the past, I've had car dealers call me a few days after buying a car to see how it is. Once they sold the car, they were done.

Kathy Lund Aug 26, 2019

First off, let me just say that if it were up to me, I would never bring my Honda to a dealer for service, let alone this particular one, AutoNation Honda Fremont - (888) 287-4030. They tend to overcharge you for services performed and in some cases, implement a fix to a problem that only aggravates the problem further. The only reason I would ever bring my Honda to the dealer for service would be this particular instance: a Product Recall. I believe that if your company makes a mistake, they ought to fix it for free. My issue is with how their Service Department does business. When I scheduled my appointment, I was informed by the person who scheduled the appointment that the job would only take 15 minutes to complete and that they had the parts on hand for the Product Recall service. I scheduled my appointment for 8am on a Saturday. I arrived at 7:30am so that I could check my car in and get all the paperwork taken care of by 8am. As I was discussing the work to be performed, the Service Tech informed me that there were actually 2 Recalls instead of the one that I was scheduled for. The Tech informed me that it was the same Recall, but for the passenger side. It would also take 15 minutes to complete and they had the parts needed. What startled me and got me frustrated was when the Tech informed me that the service on my Honda would take THREE HOURS! How is this possible?! If one recall takes 15 minutes, then two recalls should take 30 minutes. If we round that up, the entire service should take no more than 1 hour at the most! But no, the Service Tech repeated that the job would take three hours, adding further that there were a lot of people ahead of me. I informed him that I had an appointment that I had book earlier that week and I was even here 30 minutes before my appointed time. He then stated then that all those other people ahead of me also booked appointments. With this being the case, I can only deduce that the Service Department overbooked appointments and didn't bother to do anytihng about the issue. Why even bother to book an appointment if the Service Department wouldn't even honor the commitment to have the job completed within the expected amount of time? Two 15 minute jobs taking three hours to complete?! What utter nonsense and complete waste of a morning! If I could take my Honda somewhere else to have these Service Recalls done, I would gladly do so. Unfortunately Honda has to do the repairs and these inept individuals at the Service Department know this. I highly recommend that YOU NEVER EVER GRING YOUR HONDA FOR SERVICE AT AutoNation Honda in Fremont on AutoMall Parkway. You'll just waste your time!

John Servanda Jul 2, 2019

On Sunday May 26th my sister, nephew, & I went to the Autonation Honda Fremont dealership(off of Cushing pkwy). By the end of the day we ended up purchasing two brand new vehicles a 2019 Honda civic sport hatchback, & a 2019 Honda civic coup. Because of unforeseen family & financial situations on Tuesday May 28th we attempted to return the 2019 Honda civic sport hatchback. My sister was the one who went in on Tuesday May 28th because I was still at work & did not know if I would make it home before the dealership closed. When she entered the dealership she asked to speak with a manger & was directed to speak with Ali(Financial manager) She proceeded to tell him the current situation were in & he said that he would need to go see if the financing was already funded. When he returned he said that they had already filed the DMV paperwork and that they would not be able to help out at all. Then she asked if they had the 2 day buy back & he said we do not allow that on brand new cars. He proceeded to walk out of the room and get the original finance gentleman that helped us on Sunday Moner. When he walked into the room he explained that he had filed the DMV paperwork on Saturday May 25th this was the first major red flag we did not enter the dealership or buy the car until Sunday May 26th so how could he have filed the paperwork for our car that Saturday(25th)? She proceeded to let him know we were here on the 26th not the 25th, then Ali jumped in and said that Moner was mistaken & that Moner did the paperwork today & that he(Ali) gave it to DMV today Tuesday May 28th. He mentioned that DMV sans the papers right away and that their would be nothing he could do. This was very confusing to us that the only reason they could not take back the car was because DMV had already picked up the paperwork. Shouldn't it be as simple ask making a phone to DMV? Ali proceeded to say that he would like to help us out by buying back the vehicle for $21,000. This is where the 2nd red flag came in the sticker price for the vehicle was $24,500. Even though we would have to come out of pocket some money we were OK with that because we would be out of $24k in debt. Then Ali proceeded to say we would have to come out of pocket 10k! That number confused us because we had no clue how he got to $10k from $3,500. Then my sister proceeded to call my son and I to let us know what Ali had said. We asked Ali how he got to $10k and he said that includes the extended warranty we bought plus taxes & license. This was the 3rd red flag because when we were sitting down with Moner on Sunday he brought out a paper and showed us multiple warranty packages & said he was waiting on something to happen on his computer so he could offer us the "friends and family package" which would lower our interest rate & that the extended warranty would only cost us $1,000 "IF" we put a $1,000 down payment. So in total $2,000 to get the friends and family package. After that I signed the contract under the impression I was all in for $27,000 not $31,615.78 I completely understand that they have a business to run & they need to make money, but we bought two vehicles from them & only need to return one of the cars so I can still support my family while we go through this foreclosure process. They get to have all the commission from the first car & could have loyal clients for the rest of our lives, but their choosing to not make one simple phone call to DMV. That is the only reason they say we cannot return the vehicle. When in life did it become more important to make money than to be a decent human being....

James-Monroe Colón May 28, 2019

To be frank, these guys are a bunch of liars and crooks. Here is my experience with this 'great' branch of Honda. I called them recently asking for a quote on a car that I was interested in purchasing (It was a Honda Insight if you must know). I mentioned to them that I had a price point that I had agreed to at another dealership and asked them to beat it. Although initially the sales person said they couldn't beat it (keeping his name private since he's not the offender), he called me back and had his manager on the line as well. The manager said word for word that he could beat the price and to come in to purchase the car the same day. His name was JR which was probably initials / abbreviation for someone. I was very clear and told him to not waste my time if he couldn't beat it, to just say no. The manager (JR) and salesperson said that they could indeed beat it, to come in, and we'll have a deal with no hassle. After spending 40 minutes driving down to the dealership, I check out the car and it's what I want. When I get to the 'negotiating table', immediately someone named Mustafa chats with me and tries to get me to lease the car. I explained to him that I was not interested in leasing the car but in purchasing it. In response he says "But what if I can't beat your price?" I look around in confusion to the sales person and to my friend who was accompanying me that day, and replied "I don't understand, I'm only here because the salesperson and manager agreed to the price". This is when the salesperson jumped in and mentioned that JR agreed to the price. I could tell Mustafa was flustered since no one told him of the arrangement. He walks back to the back office and I see a lot of talking / discussions, then he comes back with a sheet of paper with a breakdown. I look at the price...and it's $1,000 over the price I asked them to beat. Over the phone they mentioned they could do $500 less than the price I stated, so this was $1,500 over what I wanted to pay. I was not amused and neither was my friend. After some back and forth, we agree to the price I wanted to beat plus weather mats included. He goes back, more discussion, and comes out withe same price. Immediately I ask the salesperson why this was happening since he is a really good person to work with. He says that a different manager was handling my sale now, and that it was a no. Mustafa chimes in and says that he's losing money on the price I stated (which we all know is a lie). We're furious as hell. Since this was an incredible waste of my time as well as my friend's, we request to talk to the manager. Boy...this manager, he was one of the most unprofessional people I have met. We go to his office and he's making sandwiches on his desk. He has bread, deli meat, and a jar of pickles. Although he can see the heated discussion taking place outside, he takes his sweet time to walk out to us, wipes his hand on his pants, and sticks out his hand to introduce himself to us. "Hi I'm Jon, what seems to be the problem". I explain to him the issue about pricing. It's like it just went thru on ear and out the other. He immediately blames the salesperson "He must have misunderstood what you said, no promises were made. ". We tell him to not blame the sales person, and he gets super defensive. "I'm not blaming anyone, but you guys are making a scene at my store and if you don't want to do business, you can leave". Not only does he deflect the blame to the salesperson, he tries to turn it on us. He tries to shake our hand, but my friend and I were fed up. We just left. I don't shake hands with cheats. In the end I went to another branch I originally mentioned and bought the car with no shady dealings or hair pulling negotiations. I'll share the dealer in DM if anyone needs / wants to know.

Don Bosco Hu Jan 8, 2019

This is the worst dealership I've ever had to deal with. 1) I purchased a used vehicle and right from the get go when I test drove the vehicle I turn on the AC and notice that it was blowing hot air. 2) Dale which was the guy that was showing me the vehicle said that they would fix the AC at no extra charge, I trusted him and I went for it and proceeded with the purchase. 3) The next day I went back to sign paperwork and pick up the vehicle, I was now dealing with Moe Afschar from customer financial/ service manager. 4) Upon signing paperwork I confirm once again with Moe if the AC would be repaired and he said yes and gave me his word, so I trusted him and continue with signing of the paperwork. 5) A few days later I called/txt him on direct line, no anwser and left voice mail. Called/txt his main line, no anwser and left voice mail. Never once did he contact me...my fiance also contact him by phone/txt and no answer. 6) Eventually I got tired of waiting on Moe to return the call so I decide to take things upon myself and I took the vehicle to the service department, I met Dianna Romero and she helped me out. 7) Dianna told me that the vehicle would stay over night and I was provided with a car rental. She explained to me that the technicians would do a diagnostic and if it needed freon they would add some and run some test. And if that didn't work they would have to replace parts from the AC system. 8) The next day Dianna calls me and says that the vehicle is ready for pick up. she also explained that they added freon and tested the AC and it was blowing cold air. 9) I picked up the vehicle later that day and drove off happy knowing that the problem had finally been taken care of. about two days later I turn on the AC and once again blowing hot air. 10) I immediately contact Moe and once again no answer...I decided to take the vehicle once again. When I got there I talked to Dianna and she then said that I would have to pay $189 to get a diagnosed and if repairing was needed that, that would fall under my expense. 11) I was extremely upset that I was being charged for something that should have been fixed before the vehicle was ever put on the lot for sale. I text Moe and as usual no anwser. I walked in to the dealership and left a message with one of the employees there to have Moe call me. 12) Later that day I received a call from Mustafa the used car manager, he asked what had happened and I explained my situation, he said not to worry to bring the car and that I wouldn't get charged a single dime. 13) I took the vehicle that same day and Dianna helped me out. She said the vehicle would stay over night. And I asked if she would provide me with a rental and she straight up said that the rental was a one time courtesy from Honda and that I would have to pay out of pocket...I couldn't believe her level of customer service was beyond unsatisfactory. 14) I had to be picked up since Dianna refused to provide me with a rental, the next day she calls me and informs me that the vehicle would stay an extra night and that she would then provide me with a rental in which I had for about 4-5 days. 15) I also asked Dianna to please call me with updates or when vehicle was ready for pick up, well that never really happen just about once or twice in the beginning. I had to call her to get an update. 16) Most recent case was that a part called the wheelhouse molding came out flying when I was driving on the highway. I call/txt Moe...no anwser. Took like 3 calls later for me to be able to talk to him, he answered and I explained to him what had happen on the highway, he said to send a picture of the part and that he would forward it to Mustafa. 17) I've been calling both Moe and Mustafa for 2 days now and I leave voice mails but they don't return my calls. 18) Overall experience with AutoNation Honda of Fremont has been absolutely a joke, a horrible experience and careless of their customers. I hope management can take this into accountability and be able to fix all of the issues my vehicle has had in which by the way AutoNation claims they perform a 125 point inspection...I don't think that happen in this case. also I live in San Jose and for me to keep driving back and fourth and taking time off from work is killing me, gas and mileage is being wasted. 18) Overall experience with AutoNation Honda of Fremont has been absolutely a joke, a horrible experience and careless of their customers. I hope management can take this into accountability and be able to fix all of the issues my vehicle has had in which by the way AutoNation claims they perform a 125 point inspection...I don't think that happen in this case. also I live in San Jose and for me to keep driving back and fourth and taking time off from work is killing me, gas and mileage is being wasted.

Jonathan H Vargas Sep 8, 2018

Hi There, Reson for visit: AC fan was always on when the ignition key was on Honda AutoNation Fremont Issue : 1- Wrong diagnostic which cost me more 2- more than 2 times for fixing the issue and unnecessary I bought costly parts which was not needed at all Fremont AutoNation Honda did recently do a diagnostic for my car for "AC fan was always on when the ignition key was on"issue. After diagnostic ,they suggested me a replacement of "Dashboard Fuse Box" and it will cost around more than $1800 ( fuse box $600 ++ '38200-SNA-A32'+ $ 1200 labor ). Then I have asked other Honda Dealers (Steven Creek and San Leanadro) because I felt it is too costly. Honda Dealers (Steven Creek and San Leandro) told me total cost will be around $700 ($480 for fuse box +$ 228 labor cost) only. Due to the huge price difference, I have shown my car Honda-Steven-Creek, they believed the diagnostic of Honda-AutoNation and replaced the dashboard fuse box but it did not solve the issue so Honda-Steven-Creek did again diagnostic of the car. They found that the issue with AC Controller (Knob) and I have updated these details to Fremont AutoNation Honda . Fremont AutoNation Honda asked to me come and show the car show they can see if diagnostic was wrong . Once I reached to "Fremont AutoNation Honda" and they asked to first fix your car by installing new AC controller then they will do the check if their diagnostic was wrong. After multiple discussion, I lost the faith on "Fremont AutoNation Honda" so asked them how they are going to do the diagnostic after fixing the car by installing new AC controller. They said that once the car is fixed then they will put the old fuse-box and will check the still AC works as expected or not. Mr. Philip said that if a diagnosis was a problem then "Fremont AutoNation Honda" is going to pay me back all money (Fuse box price + all labor cost + diagnostic cost). After this , I asked "Steven Creek Honda" to install the AC controller, they did and AC started working as expected. Then I asked them to install old dashboard fuse-box and take out the new dashboard fuse-box so "Fremont AutoNation Honda" will not able to play the blame game and was not in a situation to believe "Fremont AutoNation Honda". Afterinstalling the old dashboard-fuse-box also AC works as expected without any issue which clearly dictates that the diagnostic was wrong . Then again I met with Mr. Philip/Joe and explained the details and shown the all receipts and service performed by "Steven Creek Honda" after all discussion they had paid to me only (diagnostic cost + labor cost done by Steven Creek). They are not ready to take new dashboard-fuse-box and return the amount for this. I shared all details to Joe/Philip but did not get any response back till now. Please help me and advice me accordingly. Regards, Manoj Honda Steven Creek did not take back the fuse-box. Inbox x Manoj Upadhyay Attachments Fri, Jun 29, 2:45 PM (12 days ago) to KohistaniJ Hi Joel, Thanks for helping me and I have got the labor/diagnostic amount but Honda Steven Creek did not take back the fuse-box. As discussed, I tried to return Dashboard Fuse box (38220-SNA-A32) to Honda Steven Creek but they are not taking the parts because it was electric part, it was used at least few days in car and it was not taken out (because I have to pay additional money for swapping the fuse box + restocking fee) immediately after they found that it did not solve problem . Please find the attached receipt for Dashboard Fuse box and please return receipt amount money to me. Please advise me accordingly and what are the options for me. Regards Manoj 4089301743 On Mon, Jun 25, 2018 at 11:06 AM Manoj wrote: Hi Joel , I tried so many attempts to reach but no luck . I am available on 4089301743 and today I talked with Philip . It seems that he is playing with words and messing me both side (with time and money) . Hard to believe Regards Manoj 4089301743 Sent from my iPhone On Jun 23, 2018, at 10:21 AM, wrote: Dear Manoj: My name is Joey Kohistani and I'm the General Manager of AutoNation Honda Fremont. I'd like to check in with you and ask how your experience with us has been so far. Our team is here to help, and I'd like to make sure you've had all your questions answered about the 2006 Honda Civic. I also would like to offer my personal assistance to help make sure you are treated right and to help you find the right vehicle for you. It's very important to me that we meet your expectations, so I'd like to hear about your experience - good or bad. Feel free to email me at KohistaniJ@AutoNation.com or call me directly at 510-445-5300. Sincerely, Joey Kohistani AutoNation Honda Fremont 880 Fwy @ Auto Mall Pkwy (head west 1/2 mile) 5780 Cushing Parkway Fremont, CA 94538 510-445-5300 KohistaniJ@AutoNation.com cust# 67443103 Ref: 188745-PRD01\CRMPRD,49176 Attachments area Manoj Upadhyay Mon, Jul 2, 9:04 PM (9 days ago) to KohistaniJ Hi Joel, I need your help on this matter and please advice me what are options I have . Regards Manoj 4089301743 Kohistani, Joey Mon, Jul 2, 9:18 PM (9 days ago) Me or Phil will get back to you on this soon. From: Manoj Upadhyay Sent: Monday, July 2, 2018 9:05 PM To: Kohistani, Joey 6:38 PM (2 hours ago) to Joey, Phil Hi Joel/Phil, Please advice me accordingly. Regards Manoj

manoj76 Jul 16, 2018

TERRIBLE. AWFUL. THEY WILL INSULT YOU. What hapenned there? Me and my wife went to shop for a Honda CRV on Sunday 29th Oct. On the gate was greeted by a salesman to whom I told my requirements and interest in a particular model and color. We liked one car but it had this Ivory interior and since we wanted a dark interior we started discussing if we can get the interior customized. Since the discussion was going on, this guy , Andres or Andrew ( I forgot the name) , the manager of the salesman, started pushing the salesman to handle other customers. 2nd time he came and we asked him if there are any further discounts available, to which here are his words: "DO YOU THINK THIS IS SOME KIND OF GAME YOU ARE PLAYING HERE, I GOT YOU THE MAX DISCOUNT" We didn't liked his comment and thought he might be Joking or something so we ignored it. 3rd Time: We were asking some questions to the salesman to which he was not sure, so he called Andrew ( or Andres) again. Now this time he started YELLING : Andrew ( or Andres) : " GUYS, DO YOU WANT THIS CAR OR NOT? YOU HAVE WASTED A LOT OF TIME AND WE HAVE OTHER CUSTOMERS WAITING" Me: " why are you yelling? " Andrew ( or Andres) : " I AM NOT YELLING, JUST BUY THE CAR OR DON'T BUY IT" Me: "Lower your tone. Why the hell you are talking like this" Andrew ( or Andres) : " DON'T YOU USE THAT WORD WITH ME. YOU HAVE ALREADY BEEN HERE AND NOW YOU ARE WASTING OUR MORE TIME" (We never visited Fremont Autonation Honda for this car. ) Me:" I never visited this showroom before and what do you want to throw us out of the dealership now?" Andrew ( or Andres) : " YOU ALREADY WASTED ENOUGH TIME OF XXX OVER THE EMAIL" Me: " Really, now you are blaming me wasting the time of the salesperson the email" He said nothing and we stormed out of the dealership. What he was thinking? He can just force us to buy a car? The Salesman came running behind us and said " Sorry about what happened Inside, I can get you more discount" Me: " Sorry it's not the discount, it's the way he is acted inside" That guy spoiled the Car buying day for us. We felt so insulted. I wanted to complain about him to his manager but I don't know how to reach out. We felt so insulted going to that dealership and I will never recommend any one going there. AWFUL and INSULTING EXPERIENCE.

Himanshu Nov 7, 2017

Where do I even begin with the accolades? One of my best friends, who had recently purchased a Honda Civic from Autonation Honda of Fremont, referred me to Benny Echols. She raved and raved about his professionalism, attentiveness and most importantly, his integrity. Shes really great at reading people and is a shrewd business-type, so I went on her word to meet with Benny. I trusted my friend before, but now I would even trust her with my new Honda Civic! She was spot on about Benny! He provided me with platinum level customer care - is there anything more prestigious than platinum?? Benny was transparent and kind without any of the sleazy shadiness or phoniness most commonly attributed to car salesmen. In fact, he was a delight to interact with while he worked tirelessly in my best interest to ensure my car selection and price were the absolute best for my personal taste and budget I got the most amazing deal! For the amount of attentiveness he provided, you wouldve thought I was in the market for a high-end Ferrari! Hamid Helmandy in Finance continued the elite care Benny had provided. My last car buying experience was unpleasant to say the least, but Hamid put me at ease and destroyed all my old notions about car dealership finance managers! He was absolutely amazing and didnt try to pressure or take advantage as some are known to do! A true testament to my esteem for Benny, in less than 2 hours after purchasing my Honda Civic, I had already referred him to 5 friends/family members who will be in the market for a new vehicle in the upcoming month. Because of my stellar experience with Benny and Hamid, I can honestly say that every single person in my vast network will know about Autonation Honda of Fremont and Benny Echols. If youre in the market for a new Honda, do yourself a favor and see Benny Echols and Hamid Helmandy at Autonation Honda of Fremont! You wont regret it! Thank you sooo much guys!

Yvette_P Mar 28, 2016

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